# Aisera Pricing Explained: Plans, Costs, and Key Limits > How much does Aisera cost? I break down its public pricing, confusing $5 listings, potential extra costs, and a customer support alternative. By [Kenneth Pangan](https://www.featurebase.app/blog/authors/kenneth) · Published 2026-10-27 · Topic: Customer Service Source: https://www.featurebase.app/blog/aisera-pricing --- > ✨ Looking for AI customer support with published pricing? [Explore Featurebase →](https://www.featurebase.app/help-desk) Trying to figure out Aisera pricing? Its website sends you to sales, while Microsoft Marketplace lists plans from $5 to $1.2 million a year. That’s quite a range for a budgeting exercise. In this guide, I’ll break down what those prices cover, what to ask before signing, and when a simpler customer support platform could make more sense. 👇 --- ## Key takeaways - **AI Service Desk**: Microsoft Marketplace lists $200,000/year for up to 1,000 users and $1.2 million/year for up to 10,000 users. - **AI Customer Service**: SAP lists $245,000/year for up to 100,000 requests, with a minimum 1-year contract. - **Custom quotes**: These are specific packages, not a price list for every Aisera deployment. Your quote needs to spell out what’s included. - **The $5 listings**: They don’t explain the users or features included well enough to budget for a rollout. - [**Featurebase**](https://www.featurebase.app/help-desk): For customer-facing support, paid plans start at $29/seat/month, billed annually, plus $0.49 per AI resolution. --- ## What is Aisera? ![Aisera homepage promoting AI agents and assistants for business teams](https://storage.ghost.io/c/56/ac/56acdd2c-2663-4a50-9c02-81624392e1d0/content/images/2026/10/image-124.png) *Aisera’s homepage introduces its AI agents and assistants.* **Aisera is an AI platform that automates employee and customer service.** It can answer questions, help agents respond, and complete tasks through connected business systems. Its **AI Service Desk** focuses on employee requests and IT support. **AI Customer Service** handles customer questions and requests through conversational AI and automated workflows. That distinction matters because the public pricing uses different units: users for the service desk packages and requests for customer service. They’re different products, so start with the job you need done. --- ## Aisera pricing plans explained **Aisera offers custom quotes, but it also has public marketplace packages.** Here’s what I found when checking the listings on October 26, 2026. All prices are in USD. | Product and listing | Annual price | What’s included | Contract | | --- | --- | --- | --- | | AI Service Desk on Microsoft Marketplace | $200,000 | Up to 1,000 users, 1 ticketing/knowledge system | 1 year | | AI Service Desk on Microsoft Marketplace | $1,200,000 | Up to 10,000 users, 1 ticketing/knowledge system | 1 year | | AI Customer Service Standard Subscription on SAP | $245,000 | Up to 100,000 requests/year | Minimum 1 year | | AI Customer Service Enterprise Edition on SAP | Custom quote | Based on your requirements | Confirm with sales | | Generic AI Service Desk listings on Microsoft Marketplace | $5 | User and deployment limits unspecified | 1-year option, plus a 3-year option on 1 listing | Sources: [Microsoft Marketplace](https://marketplace.microsoft.com/en-us/product/aisera1593123598121.aisera_aisd_1?tab=PlansAndPrice) and [SAP’s Aisera listing](https://www.sap.com/products/artificial-intelligence/partners/aisera-inc-aisera-ai-customer-service.html). ### AI Service Desk pricing ![Aisera AI Service Desk dashboard showing resolved requests, escalations, sessions, and employee satisfaction](https://storage.ghost.io/c/56/ac/56acdd2c-2663-4a50-9c02-81624392e1d0/content/images/2026/10/image-125.png) *Aisera’s AI Service Desk dashboard tracks requests, resolutions, and escalations.* The 1,000-user and 10,000-user packages both cover **1 ticketing/knowledge system**. If you need several connected systems, get that included in your quote. I’d also check what Aisera counts as a “user.” An employee asking for help and an agent answering tickets are different things. That matters when comparing Aisera with helpdesk software priced per support agent. These listings don’t tell us what a smaller deployment costs. **$200,000 is a published package price, not a verified minimum for every Aisera customer.** ### AI Customer Service pricing ![Aisera Assist with an account upgrade case summary, a suggested response, and the Assistant chat tab](https://storage.ghost.io/c/56/ac/56acdd2c-2663-4a50-9c02-81624392e1d0/content/images/2026/10/image-129.png) *Aisera Assist shows a case summary, a suggested answer, and an assistant chat.* The **$245,000/year Standard Subscription** includes conversational AI and conversational automation for up to 100,000 requests a year. SAP also lists an Enterprise Edition with custom pricing based on your needs. Here, I’d focus on the meaning of “request.” Ask whether follow-up messages count separately and what happens when you pass the annual allowance. That’s how you turn a headline price into a useful budget. ### What’s the deal with the $5 listings? Microsoft Marketplace also shows 2 AI Service Desk listings at **$5/year**. Their descriptions don’t explain the user allowance or what a deployment includes. I’d ask Aisera what’s included before assuming it buys the same service as the larger packages. A $5 price tag is appealing, but it needs an explanation. --- ## What to ask before getting an Aisera quote The subscription is only part of the budgeting exercise. I’d get answers to these questions before comparing offers: - **Products**: Does the quote cover employee service, customer service, or both? - **Implementation costs**: Are setup, integrations, and training included or billed separately? - **Usage limits**: What will extra users, requests, or departments cost, and how does pricing change at renewal? - **Existing tools**: Which subscriptions will you still need? Include those in your budget. - **Maintenance**: Who will keep answers accurate and workflows working? Account for that time too. For example, answering a billing question from a help article is different from changing a customer’s subscription. If you want both, make sure the quote covers the systems and actions involved. **The public listings don’t confirm which services cost extra.** These are questions to ask, not a list of fees every customer will pay. ### Does Aisera offer a free trial? The 1,000-user and 10,000-user Microsoft Marketplace plans show **“First month free.”** They also display annual subscription totals. Ask what you can test, when billing starts, and how cancellation works. I wouldn’t subtract a month from the annual price until Aisera confirms how the offer applies. --- ## Aisera cost examples Let’s put those annual service desk prices into monthly terms. These calculations cover the listed subscription only, with no assumed discounts or extra fees. ### Example 1: the 1,000-user package > **Monthly equivalent:** $200,000 ÷ 12 ≈ **$16,666.67/month > > At full capacity:** $200,000 ÷ 1,000 = **$200 per user per year** If only 500 users are covered by your rollout, the same package works out to **$400 per user per year**. So it’s worth checking how much of the allowance you’ll actually use. ### Example 2: the 10,000-user package > **Monthly equivalent:** $1,200,000 ÷ 12 = **$100,000/month > > At full capacity:** $1,200,000 ÷ 10,000 = **$120 per user per year** The larger package has a lower effective cost per user when you use the full allowance. That doesn’t make $120 a standalone rate you can apply to any team size. Both examples spread an annual price across 12 months for planning. **They aren’t monthly purchasing options.** --- ## Is Aisera worth the cost? ![Aisera AI Workflow Library listing IT tasks such as application provisioning, VPN troubleshooting, and password resets](https://storage.ghost.io/c/56/ac/56acdd2c-2663-4a50-9c02-81624392e1d0/content/images/2026/10/image-130.png) *Aisera’s workflow library includes password resets and VPN troubleshooting.* **Aisera is worth considering when you need AI to complete service requests across several business systems.** But I’d want to see it handle your own requests before committing to a large annual contract. A useful pilot should answer 3 questions: - **Results**: Are requests resolved, or do they come back to a human later? - **Time saved**: How much work does it remove after you account for reviewing answers and fixing mistakes? - **Upkeep**: How much work goes into maintaining knowledge and integrations? ![Aisera Agent Assist in ServiceNow showing a VPN incident summary and suggested troubleshooting steps](https://storage.ghost.io/c/56/ac/56acdd2c-2663-4a50-9c02-81624392e1d0/content/images/2026/10/image-127.png) *Aisera Agent Assist provides case summaries and suggested answers in ServiceNow.* For example, an AI that answers a question correctly but still needs an agent to complete every action may save less time than you expect. If you mainly need help answering product questions and managing customer conversations, a dedicated customer support platform may be a closer fit. That brings us to Featurebase. 👇 --- ## A simpler option for customer support: Featurebase [![Featurebase support inbox showing customer conversations alongside its live chat and help center widget](https://storage.ghost.io/c/56/ac/56acdd2c-2663-4a50-9c02-81624392e1d0/content/images/2026/02/support-featurebase-branded.jpg)](https://www.featurebase.app/help-desk) *Featurebase’s support inbox and customer-facing chat widget.* [**Featurebase**](https://www.featurebase.app/help-desk)**is a modern AI customer support platform for software teams that want to automate support as their customer base grows.** It combines AI-powered support, help center, and feedback management into a single platform for startups that want all their customer-facing tools in one place. Featurebase is loved by thousands of support teams from companies like Lovable, Raycast, and n8n. 💫 **Top features:** - **Omnichannel inbox** – Manage live chat, email, and Slack conversations from one AI-powered view - **Fibi AI Agent** - Resolve customer issues on autopilot & run custom actions like trial extensions and refunds - **Help center with AI search** – Provide instant, multilingual self-serve answers - **Workflows & automations** – Auto-assign tickets, route conversations, collect customer data, and more - **AI Copilot** – Help your agents answer customers faster with AI Copilot that uses your internal knowledge - **Multi-brand support** – Manage multiple Help Centers and Live chats from a single workspace - **Automatic AI translations** – Automatically translate all messages and help articles to your customers native language - **Service Level Agreements** – Track SLAs to make sure your team responds to customers on time, every time - **Mobile app** – Respond to customers, receive notifications, and unblock users on the go - **Feedback & roadmap tools** – Collect feature requests and close the loop with updates - **Product updates** – Publish release notes with a changelog page, in-app widget, and emails - **Integrations** – Connects with Slack, Linear, Jira, HubSpot, and more **Pricing:** Free plan available with unlimited conversations. Paid plans start at **$29/seat/month, billed annually**, with **$0.49 per AI resolution**. [![Featurebase help center with an AI search bar and knowledge base categories for self-service support](https://storage.ghost.io/c/56/ac/56acdd2c-2663-4a50-9c02-81624392e1d0/content/images/2026/02/Help-center-AI-marketing-page.gif)](https://www.featurebase.app/help-center) *Featurebase’s help center combines AI search with self-service articles.* Featurebase covers all the basic support features that legacy platforms do, but with a much more modern approach. It comes with AI automations, a mobile app, and multiple channels (email, live chat, Slack, etc.). The Free plan includes 1 seat and excludes AI. Slack support, workflows, and SLAs start on Professional, while multi-brand support is on Enterprise. ![](https://storage.ghost.io/c/56/ac/56acdd2c-2663-4a50-9c02-81624392e1d0/content/images/2026/02/CTA.jpg) ## Resolve 70% of customer requests with AI Automatically resolve customer issues & cut down support loads for your team [Explore more](https://www.featurebase.app/ai-agent) --- ## Conclusion Aisera’s public prices give you a starting point, but **the right quote depends on the product, usage, and systems you need connected**. Check those details before treating any listing as your final cost. **Featurebase combines AI-powered customer support, a help center, and feedback management for software teams that want to automate support as they grow.** It comes with a Free plan, so you can try the basics before paying. Paid plans start at $29/seat/month, billed annually, plus $0.49 per AI resolution. 👇 > ✨ [Explore Featurebase’s AI customer support platform →](https://www.featurebase.app/help-desk) [![Featurebase support inbox showing customer conversations alongside its live chat and help center widget](https://storage.ghost.io/c/56/ac/56acdd2c-2663-4a50-9c02-81624392e1d0/content/images/2026/02/support-featurebase-branded.jpg)](https://www.featurebase.app/help-desk) *Featurebase’s support inbox and customer-facing chat widget.* --- ### FAQs #### How much does Aisera cost? Aisera offers custom quotes, with public AI Service Desk packages at $200,000/year for up to 1,000 users and $1.2 million/year for up to 10,000 users. Its SAP customer service listing is $245,000/year for up to 100,000 requests. These prices cover different products and allowances, so they aren’t interchangeable. #### Does Aisera replace ServiceNow? Aisera can integrate with ServiceNow, so buying it doesn’t automatically replace your existing ticketing system. It also offers AI-native ITSM capabilities, so confirm which system will handle your tickets before assuming you can cancel a license. #### Was Aisera acquired by Automation Anywhere? Yes, Automation Anywhere has acquired Aisera. Both companies’ websites confirm the acquisition. #### What AI models does Aisera use? Aisera describes using industry-specific large language models and retrieval-augmented generation, which uses relevant information to help generate answers. Ask which models are included in your package, since the public descriptions don’t specify one setup for every customer. #### What are the alternatives to Aisera for customer support? **Featurebase** is an option if you want AI customer support, self-service answers, and product feedback together. Compare the channels and customer requests you need it to handle, especially if you’re also considering tools built for employee IT support. ---