Blog ComparisonsTop 14 Feature Request Tools for 2024

Top 14 Feature Request Tools for 2024

Are you drowning under feature requests and don't have a great system in place to manage it all? Good news! In this blog post, we'll explore the 14 best feature request software tools so you can stay on top of all your product feedback with ease.

Comparisons
Last updated on
Illustration for the best 14 feature request tools in 2024.
πŸ₯‡ Our top pick: Featurebase, the all-in-one feature request collection & management tool, best value for money

Are you drowning under feedback or simply want to give your users a great experience when submitting feedback?

A great feature request tool helps you do just that and much more...

In this blog post, we'll give you a detailed overview of the 14 best feature request software tools for 2024 to help you manage and collect feedback with ease.


TL;DR - The Best Feature Request Tools in 2024:

  • Featurebase - All-in-one tool for managing and collecting feature requests and feedback, best value for money
  • Nolt - Very simple for feature request collection, but limited management features
  • Canny - Great for larger enterprises who can afford more expensive software
  • Frill - Simple design and lightweight widgets
  • featureOS - Good for collecting feedback, poor for prioritizing it
  • Bettermode - Customizable all-in-one community engagement platform
  • UserVoice - All-in-one feedback suite for enterprises 
  • UserSnap - Very customizable widgets, best for enterprise use
  • Sleekplan - Most affordable pricing, limited features
  • Circle.so - For community, event, and course management
  • Upvoty - Aged user interface but affordable
  • FeedBear - Cheap feedback tool with limited features
  • Rapidr - Feedback collection, good price for very large teams
  • UserBack - For large teams with many products

Why do you need a feature request tool?

As your company grows, keeping up with feature requests becomes a nightmare - they are all over the place.

When it becomes hard to keep track of it, customers are often left with no follow-up and feel like no one cares about their ideas - leading to churn and an overall bad experience.

Even more importantly, it's almost impossible for you to properly prioritize ideas when you don't exactly know the data behind how many customers want certain features, and how important it is to them.

This often leads to guessing your priorities based on random intuition and simply following a customer with the loudest voice - causing wasted development time, missed opportunities, and in the worst scenario, your company failing.


What to look for in a feature request tool?

There are several things to keep in mind when choosing a tool to manage and collect your feature requests.

Here's what to keep in mind:

  1. An intuitive interface: A feature request software should be intuitive, to make sure your users don't get confused with complex or dated interfaces.
  2. Widgets & seamless integration: To make it effortless for users to leave feedback, it's important to look for tools that support widgets. You'd like to collect in-app feedback so users never have to leave your product page.
  3. Duplicate detection: As you collect more feedback, duplicate post-detection becomes increasingly important, so you don't have to waste time dealing with repeating requests.
  4. User data sync & segmentation: Not all customer feedback is equal. That's why it's important to look for the ability to sync your user data with the feedback. This allows you to get an overview of who requested something and sort feedback by customer revenue potential, etc.
  5. Tools to manage feedback at scale: Many tools offer limited dashboards that don't enable you to stay on top of your user feedback when you're getting tens of requests every day. Look for bulk action and post-merging features to help with this.
  6. User notifications: Closing the customer feedback loop is probably the most important aspect when managing feature requests. Look for tools that send email notifications to users about the progress of their requested features. It's a bonus if they also offer a changelog.
  7. Integrations: A great feature request tool should plug into your workflow and connect with all the tools you already use. This can be Jira for task management, Intercom for pushing requests straight into your voting boards, or Slack for syncing release notes into the announcement channel.

After all the features, it's also important to consider the price of the feedback tool.

It's a competitive market, with many offering the same features, but are very differently priced, so it's easy to overpay for something that actually offers a worse experience.

In our guide, we've chosen the tools that provide the best price per performance, so you don't have to waste hours searching and comparing the tools yourself.


Top 14 Feature Request Tools in 2024

Now that you have a quick overview of what to look for, you can better evaluate your options when choosing the right tool.

We've combined a hand-picked list of the 14 best feature request tools for different types of companies.

1. Featurebase

Featurebase's product illustration.
Featurebase's feedback board

Featurebase is one of the best feature request tools on the market. It has a neat interface and many rich features, including roadmaps and a changelog, to get the most out of your feedback.

It comes with affordable pricing and a Free plan allowing unlimited feedback. You can set it up in minutes and always get quick help through live chat. ⚑️

Featurebase's key features:

  • Feedback boards, changelog, and a roadmap
  • In-app widgets (see live demo)
  • Sort feedback by monetary value 
  • Prioritization frameworks
  • Automated notification emails
  • Custom domain
  • User segmentation
  • Single Sign-On
  • API
  • Over 6 + languages, including Spanish, German, French, etc.

Advantages of Featurebase:

  • Intuitive interface - a neat and easy-to-use design for you and your users with gamified features like leaderboards to incentivize feedback
  • AI duplicate post-detection - users & admins will see relevant similar posts before posting to reduce duplicates
  • AI-powered search - always find that idea that you were looking for, even if you don't remember the exact wording
  • Lots of customizations - have your boards look exactly the way you want by changing the colors, theme, text, and much more
  • Replies and @ mentioning - intuitive comment section for lengthy discussions

Drawbacks of Featurebase:

How much does Featurebase cost?

  • Free Plan - unlimited posts, all basic features like a feedback board, roadmap, and changelog to take your product to the next level
  • Growth Plan ($40/month) - 4 managers, all integrations and widgets, custom domain, and seamless user login
  • Premium Plan ($124/month) - 8 managers, API, SSO, and user segmentation

All plans let you collect unlimited feedback, and you can try the paid ones with a 10-day free trial. See pricing here β†’

Featurebase reviews:

  • Product Hunt - 4.9/5
Featurebase is one of the best feature request software for fast-growing startups. It allows you to capture and manage feedback without any unnecessary complexities while offering advanced features like user segmentation.

The onboarding is amazingly quick and you can automatically migrate your existing feedback from other tools in seconds.

Learn more here β†’

2. Nolt.io

Nolt product illustration.
Nolt's feedback board.

Nolt is a lightweight feature request tool that's best suited for small teams looking to track feedback using simple features. However, it doesn't have changelogs and can get quite pricey for what it offers.

Nolt's key features:

  • Feedback boards
  • A roadmap
  • Feedback collection widget
  • Anonymous posting, commenting, and voting
  • Password-protected boards

Advantages of Nolt:

  • Simplicity (at the cost of many features)
  • SAML 2.0 for enterprise
  • Has over 10+ different translations

Drawbacks of Nolt:

  • No admin dashboard
  • No changelog for closing the feedback loop with users
  • No duplicate post-detection system
  • Only one widget
  • No user segmentation
  • No sorting feedback by customer revenue
  • Doesn't scale well with many ideas (no bulk editing or filtering, etc.)
  • No built-in prioritization frameworks for product managers

How much does Nolt cost?

  • Essential ($29/month) - 1 board, roadmap, SSO
  • Pro ($69/month) - 5 boards, API, and task management integrations
  • Enterprise (talk to sales) - unlimited boards

The Essential Plan is great if you need SSO upfront, but otherwise, you'll find a better deal from other tools in this list.

Nolt reviews:

  • G2 - 5/5
  • Capterra - 4.9/5
  • GetApp - 4.9/5
Conclusion

Nolt is a great feature request tool for smaller teams looking for simplicity and voting boards. However, it lacks many crucial features like changelogs, user segmentation, and a dashboard.

Their pricing isn't expensive, but most other optiuons offer much more for the same cost.

Check out the best Nolt alternatives β†’

3. Canny.io

Canny's product illustration.
Canny's feedback board

Canny.io is a popular feature request tool that targets enterprises. It has a simple design and is rich with many features. However, their paid plans cost a lot, and the free plan has a strict limit on monthly posts.

Canny's key features:

  • Feedback boards, roadmaps, changelog
  • Prioritization frameworks
  • Feedback widget
  • Automated email notifications
  • Duplicate post-detection
  • Custom domain

Advantages of Canny:

  • SOC2 compliance for enterprises
  • Modern & intuitive design

Drawbacks of Canny:

  • Very expensive pricing 
  • No changelog popups
  • No bulk editing
  • No prioritization matrices
  • No follow-up questions like "How important is this for you?" for extra insights
  • Customers complain about not being listened to
  • Supports only English

How much does Canny cost?

  • Free plan - limits active posts to only 100 a month. For very small companies only
  • $99/month (Starter Plan) - custom domain, roadmap, 2 integrations. Very limited in features, equal to competitors' free plans
  • $399/month (Growth) - for 5 admins, user segmentation, private boards, and more
  • Business (talk to sales) - unlimited boards, pay by invoice, SOC2, etc.

Canny Pricing 2024: Is It Worth It β†’

Canny reviews:

  • G2 - 4.5/5 (complaints)
  • Capterra - 4.8/5
  • GetApp - 4.7/5
Conclusion

Canny is a reasonable Feature request tool for enterprises. They are SOC2 certified, support paying by invoice & have advanced moderation features. 

They offer a free plan that limits you to 100 posts. Furthermore, the most useful features are on the $399/mo plan, so it can get even quite expensive.

Check out these affordable Canny alternatives β†’

4. Frill

Frill product illustration.
Frill's feedback board

Frill is a straightforward feature request tool with simple feedback boards and a widget. They have a pretty user interface but could improve their feedback management side.

The pricing and dashboard make it a more suitable option for smaller teams that don't get much feedback.

Frill's key features:

  • Feedback boards, roadmaps, changelogs
  • Feedback collecting widget & changelog popups
  • Changelog notification emails
  • Custom domain

Advantages of Frill:

  • Minimalistic & straightforward UI
  • Translations into any language

Drawbacks of Frill:

  • Poor dashboard view for managing & moderating feedback
  • No user segmentation
  • No sorting feedback by customer revenue
  • No changelog emails
  • No duplicate post-detection system
  • No built-in prioritization frameworks

How much does Frill cost?

Frill offers 4 plans to choose between. You can try out each one with a 14-day free trial.

  • Startup ($25/month) - 50 active ideas at a time
  • Business ($49/month) - removes the feedback limit
  • Growth ($149/month) - unlimited feedback, white labeling, privacy features
  • Enterprise (starting at $349/month) - SOC2 and a dedicated support manager

Frill reviews:

  • G2 - 4.8/5
  • Capterra - 4.6/5
  • GetApp - 4.6/5
Conclusion

If you're looking for an afforadble and straight forward feature request tool, Frill is a nice option. It offers a changelog, widgets, and a custom domain.

The first plan costs $25/mo and is suited for smaller teams that don't get more than 50 ideas in a month. The next plans are still quite affordable, but a bit pricey compared to others.

Check out the best Frill alternatives β†’

5. featureOS

FeatureOS product illustration.
featureOS feedback board

FeatureOS - once Hellonext - is another good choice if you're looking for an all-in-one tool for managing feature requests. As the name suggests, it's packed with many useful features. If you want detailed control over every aspect of the feedback board, featureOS is a good choice.

featureOS key features:

  • Changelog
  • Widget for feedback collecting
  • Duplicate post-detection
  • A knowledge base feature
  • Replies and @ mentioning

Advantages of featureOS:

  • Modern design
  • Lots of customizations
  • Feature-rich

Drawbacks of featureOS:

  • No changelog popups
  • Can't sort feedback by monetary value
  • No user segmentation
  • No built-in prioritization frameworks
  • Supports only English

How much does featureOS cost?

FeatureOS offers three pricing tiers:

  • Runway ($29/month) - 2 boards, 1 admin, 1 integration
  • Take Flight ($79/month) - 10 boards, 3 admins, 3 integrations
  • Fly High ($149/month) - unlimited boards, 10 admins, SSO, API

You can try each out with a 14-day trial.

Note: They have offered free plans many times in the past and overall change the pricing rather often. Last time, they closed the free plan overnight.

featureOS reviews:

  • Product Hunt - 4.5/5
Conclusion

FeatureOS is a comprehensive tool for feature request management. It has many features, including a changelog, a knowledge base, and widgets.

However, it's missing some important ones, like sorting feedback by revenue and prioritization frameworks.

They offer great pricing for companies that need to collect many different types of feedback. But they change it constantly, so there's always some uncertainty.

Check out the best alternatives to featureOS β†’

6. Bettermode

ideation
Bettermode's feedback board

Bettermode comes with a community feed, feedback board, help center & event handling. It's highly configurable and has integrations with popular tools like Jira or Intercom.

It lacks a good dashboard with filtering & prioritizing, making it not the best for feedback management. There is also no duplicate feedback detection, so you will have to handle that yourself.

Bettermode's key features:

  • Community discussions - have a place for your community to chat & discuss things
  • Ideation - capture feature requests and ideas from users
  • Help Center - build a knowledge base for your users to teach them about your product
  • Events - organize events & webinars with your users

Advantages of Bettermode:

  • All-in-one tool - have all community management in a single platform
  • Visually customizable - change every part of your community in real-time
  • Gamification - boost engagement & encourage users to leave feedback

Drawbacks of Bettermode:

  • Poor feedback management - no dashboard for handling large volumes of feedback
  • Too complex - if you're only looking to manage feedback, there are better options
  • High pricing - the cheapest plan starts at $599/mo

How much does Bettermode cost?

Bettermode has a pretty simple but costly pricing structure:

  • Advanced ($599/mo) - all features except enterprise-specific ones
  • Enterprise (talk to sales) - Uptime SLA, Master service agreement, SAML authentication

Bettermode reviews:

  • G2 - 4.6/5
  • TrustRadius - 8.8/10
Conclusion

Bettermode is an enterprise community platform that can be used for feature request collection. They are trying to be an all-in-one tool for communities but have some shortcomings.

Mainly, their feedback gathering & management could be improved. There is no dashboard & minimal filtering possible on user feedback. This makes it difficult to manage it at larger volumes.

Their cheapest plan costs $599/mo. For feedback management, more powerful and cheaper options are available at way cheaper prices.

Check out the best Bettermode alternatives β†’

7. UserVoice

UserVoice product illustration.
UserVoice's dashboard

UserVoice is an enterprise-grade tool for collecting and prioritizing feature requests. It's a complex, all-in-one solution that requires time to master and is meant for larger teams that need custom workflows. It's one of the most expensive solutions, with plans starting at $699/month.

UserVoice's key features:

  • Idea Management
  • User Analytics
  • Roadmap Prioritization

Advantages of UserVoice

  • Different features for internal alignment
  • Satisfaction surveys
  • More integrations
  • Translations
  • SOC2 certified

Drawbacks of UserVoice:

  • Expensive, starting at $699/month
  • No changelog
  • No changelog widgets or announcement popups
  • Outdated user interface
  • Feature bloated, too complex for regular usage
  • A steep learning curve that can slow down agile startups

How much does UserVoice cost?

UserVoice is mainly suited for larger Enterprises, as their pricing is extremely expensive.

It starts at $699/month for managing ideas you submit yourself on behalf of your users. And it's $899 to actually collect feedback. Connecting customer data to ideas costs $1,350/month, and you'll have to talk to a salesperson to start each plan.

Most of their competitors' prices don't even reach their starting point. For example, the equivalent to their most expensive plan in Featurebase costs just $82 a month.

Learn more about UserVoice's pricing and if it's worth it β†’

UserVoice reviews:

Conclusion

UserVoice is an end-to-end product management tool for operating at scale. The additional features are excellent for enterprises but counterintuitive for SMBs looking to collect feedback and announce new features. It's also very expensive and targeted at enterprise companies.

Find more affordable alternatives to UserVoice β†’

8. UserSnap

illustration of UserSnaps feedback boards.
UserSnap's feedback board

UserSnap is another enterprise tool for capturing and managing feature requests. However, it has a large learning curve. Some of the core features include bug reporting, video feedback, two-way integrations & customer surveys.

It has lots of widgets for all types of feedback. Examples include NPS scores, feature announcements & feature satisfaction surveys.

UserSnap's key features:

  • Feedback boards
  • Surveys
  • Different widgets (e.g. NPR, feature announcement, feature satisfaction surveys)
  • Many integrations like Jira Server, Salesforce, HubSpot
  • User segmentation

Advantages of UserSnap:

  • SOC2 certification for enterprises
  • Lots of customization possibilities

Drawbacks of UserSnap:

  • No roadmaps
  • Costs a lot
  • The design is a bit outdated, which means widgets don't always look the best
  • Very complex and confusing

How much does UserSnap cost?

UserSnap has four tiers of pricing that go up pretty high compared to UserBack.

  1. Startup (€69/month) - 5 projects, 10 team members, screen capturing, surveys, 50+ integrations.
  2. Company (€129/month) - 15 projects, 15 team members, error log recording, data export features.
  3. Premium (€249/month) - 25 projects, 25 members, app surveys, API access.
  4. Enterprise (€949/month) - Unlimited projects/members, advanced security, full API, and strategy consultation.
Conclusion

UserSnap is a versatile & enterprise-focused alternative to some other solutions on this list. They have lots of widgets, large integrations, and a SOC2 compliance.

For pricing, UserSnap is a very costly tool. Their highest plan comes in at $949/month or $11,388/year.

If you want something more affordable, check out these top UserSnap alternatives β†’

9. Sleekplan

Sleekplan product illustration.
Sleekplan's feedback board

Sleekplan is one of the most budget-friendly alternatives to some other feature request tools on this list.

Besides feedback boards, roadmaps, and changelogs, it also supports satisfaction surveys. It's a great deal for smaller startups that don't need complex features.

Sleekplan's key features:

  • Feedback boards, roadmaps, changelogs
  • CSAT and NPS satisfaction surveys
  • Anonymous posting, commenting, and voting
  • Customizable survey widgets
  • Supports 10+ languages

Advantages of Sleekplan:

  • Very affordable pricing - highest plan $45/month
  • A lightweight tool, not too complex

Drawbacks of Sleekplan:

  • Outdated UI & UX
  • No changelog popups
  • No duplicate post-detection system
  • No bulk editing
  • No follow-up questions
  • Few integrations
  • Run by a solo founder, so customer support might not be good

How much does Sleekplan cost?

Sleekplan offers 4 plans to choose from. Each allows unlimited feedback and end users.

  • Indie (free) - 1 admin, 1 feedback board, and a changelog
  • Starter ($15/mo) - 3 admins, changelog, roadmap, customer satisfaction surveys
  • Business ($45/mo) - 10 admins, merge posts, white labeling, custom domain, and user segmentation
  • Enterprise (custom) - Everything in Starter, plus unlimited admins

Their pricing seems (and is) affordable, but many critical features like post-merging are only on the third plan.

Sleekplan reviews:

  • G2 - 4.8/5
  • Capterra - 5/5
  • GetApp 5/5
Conclusion

Sleekplan is a good choice for smaller teams that also want to measure customer satisfaction. It's a nice, affordable solution, but you'll have to go with the $45/mo plan to access most of the useful features.

Check out the best Sleekplan alternatives β†’

10. Circle

Illustration showing circle's community discussion board. List of posts with number of likes.
Circle's community discussion board.

Circle is a community platform tool that supports discussions, events & courses. They've got a great-looking user interface, but it cannot be customized very much.

Gathering product feedback in Circle is possible, but managing it could get difficult. The lack of duplicate post detection, a dedicated dashboard & more feedback-oriented features makes it non-ideal for lots of feedback.

Circle's key features:

  • Discussions - hold engaging conversations with customers
  • Events - host virtual events
  • Workflows - Deliver personalized welcome messages, nudges, awards, and subscription renewal reminders

Advantages of Circle:

  • Really clean, intuitive UI
  • Embed spaces directly into your website
  • Events functionality - members can RSVP, get email reminders, add events to their calendar

Drawbacks of Circle:

  • Not optimized for feedback management or gathering - no widgets, dashboard, advanced filters, etc
  • The UI doesn’t allow much customization
  • No native emailing - it's not possible to send users emails at will

How much does Circle cost?

Circle comes with four tiers of pricing:

  • Simple ($49/mo) - core features like discussions, events, paid memberships, custom domain
  • Professional ($99/mo) - courses, live streams, unlimited members, custom branding, custom code snippets, reporting & analytics
  • Business ($219/mo) - workflows, API access, email white-labelling, custom profile fields, activity scores
  • Enterprise ($399/mo) - custom single sign-on (SSO), 10 admins, 100 moderators, unlimited workflows

Circle reviews:

  • G2 - 4.9/5
Conclusion

Circle is a community platform with tons of great community features. They support discussions, events & chatting between members.

Their pricing is a bit complex, with some useful features like unlimited members being locked behind the $99/mo plan.

It's possible to use Circle for feedback management, but the lack of a dashboard, duplicate detection, and proper filtering makes it difficult to justify using it for that.

Check out the best Circle alternatives β†’

11. Upvoty

Upvoty product illustration.
Upvoty's feedback board

Upvoty is an affordable Feature request tool for small and medium-sized teams. It comes with feedback boards, roadmaps, and changelogs. While it supports many languages, it unfortunately lacks lots of essential features and has an outdated user interface.

Upvoty's key features:

  • Feedback boards, roadmaps, changelogs
  • Feedback widget
  • Custom domain
  • Private boards
  • Anonymous posting, voting, and commenting

Advantages of Upvoty:

  • Supports 20+ languages
  • Has a custom CSS option

Drawbacks of Upvoty:

  • Outdated user interface
  • No changelog widgets or popups
  • No user segmentation
  • No sorting feedback by customer revenue
  • No follow-up questions like "How important is this for you?" for extra insights
  • No built-in prioritization frameworks for product managers
  • Customer support is provided by contractors and freelancers, and there have been a lot of complaints about it

How much does Upvoty cost?

Upvoty has quite a tricky pricing plan, with their starter plan costing $15 a month but limiting trackable users to 150 and having one board.

This is not much, yet the next plan costs $39/month while still limiting users. The Unlimited plan costs $75/month, removing all boundaries.

User limits make their pricing unpredictable and can cause anxiety, as you can never predict how many users will give feedback each month.

Upvoty reviews:

Conclusion

Upvoty is a simple feedback tool but lacks many crucial features. Their usage-based pricing makes it only viable for those not getting much feedback. The only real upside is that it supports more languages. 

Want more options? Check out these Upvoty alternatives β†’

12. FeedBear

Feedbear product illustration.
Feedbear's feedback board.

FeedBear is another very basic Feature request collection tool. It has all the necessary features to get you started but falls short of competitors by missing many advanced functionalities like user segmenting.

FeedBear's key features:

  • Idea boards for feature requests
  • User voting on best ideas
  • Product roadmap sharing

Advantages of FeedBear

  • Fully customizable with your own CSS
  • Single Sign On (SSO)
  • Custom HTML/JS code

Drawbacks of FeedBear:

  • No admin dashboard to effectively manage feedback
  • Very primitive filtering and sorting
  • No user segmenting
  • Can't sort feedback by customer revenue
  • No built-in prioritization frameworks

How much does FeedBear cost?

FeedBear has simple pricing starting from $49/month. It offers all core features like roadmap, changelog, and custom domain. The second plan is already $99/mo while removing branding and granting SSO. You can use the 14-day free to test them out.

FeedBear reviews:

  • G2 - 4.8/5
  • Capterra - 4.8/5
Conclusion

FeedBear is a very primitive feedback tool at an affordable price. They're ideal for smaller teams after simplicity and don't need many advanced features.

β€ŒIt lacks a dashboard and comprehensive filtering system to manage feedback effectively and doesn't scale well with those growing fast.

Want more options? Check out these top FeedBear alternatives β†’

13. Rapidr

Rapidr's product illustration.
Rapidr's feedback board

Rapidr is another decent feature request management tool with a pretty intuitive design. It's aimed at larger companies, helping them collect and manage user feedback to make better product decisions. The pricing only makes sense for very large teams, so keep in mind if you're a smaller startup.

Rapidr's key features:

  • Feedback boards, roadmap, changelog
  • Custom domain
  • Email notifications
  • User segmentation
  • Single Sign-On

Advantages of Rapidr:

  • Pretty modern design compared to some other alternatives
  • Enterprise integrations like Hubspot & Salesforce
  • SAML 2.0 for enterprise

Drawbacks of Rapidr:

  • Expensive
  • No changelog widget or popups
  • No built-in prioritization frameworks & matrices
  • No bulk editing, deleting, or merging
  • Very few customizations - can only change the theme color

How much does Rapidr cost?

Rapidr offers 3 pricing tiers:

  • Startup ($49/mo) - 5 admins, roadmap, changelog, custom domain, widgets, and basic integrations like Slack
  • Business ($199/mo) - 50 admins, user segmentation, SSO, and advanced integrations like
  • Enterprise (custom) - unlimited admins, white labeling, and priority support

While the first plan is comparable with most other feedback tools on the market, the other plans are quite expensive and more suitable for enterprises.

Rapidr reviews:

  • G2 - 4.8/5
Conclusion

Rapidr is a fresh feedback tool for larger teams. It's a robust solution, but lacks some important features like prioritization frameworks and in-product widgets for notifications.

If you're a smaller startup, you'll find a better deal elsewhere in terms of pricing.

Check out the best Rapidr alternatives β†’

14. UserBack

UserBack's product illustration.
UserBack's feedback board

Userback is more focused for bug reports than feature requests. In addition to regular text feedback, it also supports session replays and video feedback.

UserBack's key features:

  • Feedback portal
  • Widgets for feedback capturing
  • Bug & issue tracking

Advantages of Userback:

  • Session replays
  • Screenshot/video recording widget
  • Browser extension for internal feedback collection

Drawbacks of Userback:

  • Bad duplicate post-detection system
  • No changelog for closing the feedback loop
  • Lacks customizations (+ no dark mode)
  • No follow-up questions like "How important is this for you?" for extra insights
  • No built-in prioritization frameworks for product managers

How much does Userback cost?

Userback's pricing is best for larger teams with different products:

  • Startup plan - $59/month, allowing 10 admins and 5 projects.
  • Company plan - $119/month, allowing 15 admins and 15 projects.
  • Premium plan - $217/month, allowing 25 admins and 27 projects.

Note: 'Projects' are your companies or products, which you'd have to have a lot to get the most out of your money.

Userback reviews:

  • G2. - 4.8/5
  • Capterra - 4.8/5
  • GetApp - 4.8/5
Conclusion

Userback is the best choice for large teams with many different products. As a plus, the session replay feature makes it stand out from the others.

It's a good tool to capture user feedback, but if you're a smaller company, other deals will make more sense as you'd be paying for empty admin seats.

Check out the best UserBack alternatives here β†’

Conclusion

The list of feature request tools available in 2024 is diverse, with many choices for both startups and large enterprises.

Featurebase is the top pick for its all-in-one capabilities and value for money.

Start capturing feature requests with Featurebase today β†’

While each tool has its unique strengths and limitations, the key is to choose one that aligns with your team's size, workflow, and specific requirements.

So, weigh your options carefully and choose a tool that will help you turn user feedback into actionable insights and meaningful product improvements.


FAQ

What is a feature request tool?

A feature request tool is a software solution that helps you collect, organize, and prioritize suggestions and feedback from customers and team members. These tools are essential for understanding user needs and improving products.

Why is a feature request tool important?

Feature request tools are crucial for efficiently managing customer feedback, preventing important ideas from being overlooked, and ensuring that your product development aligns with user needs. This can lead to improved customer satisfaction and retention.

What is the best Feature Request tool in 2024?
As of 2024, Featurebase stands out as the best feature request tool.

It offers a comprehensive all-in-one solution for managing and collecting feature requests and feedback. Featurebase combines an intuitive interface with powerful features like AI-driven duplicate post detection, customizable feedback boards, and prioritization frameworks.