Technical Support Engineer

About Featurebase

We're building the AI customer support platform for product-led SaaS, helping modern teams like Lovable, Raycast, and n8n deliver great support across every channel. As one of the fastest-growing startups in this space, we're looking for a Technical Support Engineer to solve technical customer problems, remove blockers, and ship fixes across the product.

This is a hybrid support and engineering role for someone who enjoys talking to customers as much as digging through code. You'll reproduce and diagnose issues, resolve most problems directly, ship urgent fixes and smaller improvements, and turn recurring customer pain into product improvements with the founding team.

Quick TL;DR about us:

• 100% remote - no office or commute
• Small team, currently based in the EU
• Async work with very few meetings
• Profitable, growing fast, and fully bootstrapped

What you'll do

We're looking for a Support Engineer who loves talking to customers and helping them solve their problems. You'll be the face of Featurebase for many users, so you need to be extremely helpful and engaging.

• Assist customers through our support channels and debug installation and setup issues
• Fix urgent bug reports
• Develop smaller feature requests
• Collaborate with the founding team on new features, including live chat and AI integrations, when support is calm

This is not a support agent role - you'll resolve most issues directly and escalate only the more complex ones to the founders. You'll also use Featurebase itself throughout the job.

Who we're looking for

This role comes with a lot of autonomy as well as responsibility. We're looking for a manager of one who matches the following:

• Based in the EU
• Driven, motivated, and highly curious
• Strong communication and problem-solving skills for helping customers with technical support
• Two or more years of full-stack experience with our stack, or a similar JavaScript stack: Next.js, TypeScript, Node.js, MongoDB, Redis, Tailwind CSS, and some product design knowledge
• Comfort using GitHub, Linear, and Featurebase

What we offer

We're a small, driven team, and we value our people. Here's what you can expect when you join Featurebase:

• Competitive salary
• Remote work
• 20 paid vacation days, 15 paid holidays, and unlimited sick leave
• Ownership and deep involvement in the product and founding team
• Flexible work hours with very few meetings
• MacBook and the latest productivity software

Process

The application consists of three stages:

1. Apply
2. Interview with the founders
3. A small, compensated development task

Join our team to help build Featurebase into the best AI customer support platform.