Powering the world's leading startups and enterprises
A ticket for every workflow
Customer Tickets
Turn conversations into tickets to solve complex issues and keep customers informed.
Back-office Tickets
Give teams the context they need to collaborate behind the scenes internally.
Tracker Tickets
Track widespread issues and update all affected customers with a single click.
Customer tickets
Move seamlessly from conversation to resolution
Collect the right details, track progress, and keep customers updated across channels with Customer tickets – all from one inbox.
"Our support email was filled. Featurebase unifies both private support chats with public support tickets."
Michael Lingelbach
CEO at Hedra
Public portal
Everything your customers need, in one place
Give your customers a single branded portal where they can submit tickets, find answers, and see what's new.
"The combination of Tickets, Help Center, and Product updates has been a huge advantage for us, consolidating everything into one portal for our users."
David Watson
CEO at RiskAdvisor
Internal tickets
Collaborate behind the scenes, without the chaos
Not all tickets need to involve the customer. Use internal tickets to collaborate across teams on escalations, investigations, and widespread issues.
"Featurebase helps us turn tickets into actionable items for our development team. We no longer have to worry about keeping different platforms in sync."
Gabriel Ferraz
Founder at Creem
Inbox, designed for maximum efficiency
Built for teams that want to move fast and automate more, while staying close to their customers.
AI replies & macros
Save time by letting our AI auto-draft responses for your agents in their tone of voice.
SLAs
Set ticket SLAs to prioritize the right customers and track your team's resolution times.
Sync customer data
Easily see customer data from the side bar.
Mobile app
Help customers on the go with our iOS & Android app.
Multi-brand
Manage tickets across multiple brands from a single workspace.
Multi-language support
Make ever teammate fluent in 40+ languages.
"The customer support management has been so pleasant that I'm actually addicted to using Featurebase and checking our tickets."
Thibault Paulet
Co-founder at Rize
Automate more, resolve faster
Route tickets automatically, resolve common issues with AI, and give your team instant answers – so they can focus on what matters.
"Featurebase solves more than 80% of our support queries with AI. The answers are so perfect it feels like magic."
Umar Khan
Co-founder at SocialBu
The support & product platform for the next generation
Featurebase is built for scale. Our customers support millions of end-users with sub-150ms latency.
Scale with security
Featurebase is audited and certified by industry-leading third party standards.
