The most powerful Fernand alternative for AI-powered customer support
Featurebase is a modern Fernand alternative with an unified Inbox, product docs, and powerful AI automations
Powering the world's leading startups and enterprises
Support your customers anywhere
Support customers wherever they are: In-app, Slack, Emails, and more from a single powerful inbox.
Messenger widget
Embeddable Messenger widget with your live chat, help articles, and product updates.
Seamlessly sync customer's support emails into your Featurebase inbox.
Slack (coming soon)
Reply to Slack chats straight from your support inbox, enriched with customer data.
"Our support email was filled. Featurebase unifies both private support chats with public support tickets."
Michael Lingelbach
CEO at Hedra
Inbox, designed for maximum efficiency
Built for teams that want to move fast and automate more, while staying close to their customers.
AI replies & macros
Save time by letting our AI auto-draft responses for your agents in their tone of voice.
Mobile app
Help customers and receive notifications on the go with our iOS & Android app.
Sync customer data
Easily see customer data from the side bar.
Collaboration
Add internal notes, @mention teammates, and collaborate in real time.
SLAs
Create custom tags to differentiate your updates.
Multi-language support
Make ever teammate fluent in 40+ languages.
"The customer support management has been so pleasant that I'm actually addicted to using Featurebase and checking our tickets."
Thibault Paulet
Co-founder at Rize
Understand every customer & track requests
See all your customer-facing interactions and data in one place to collaborate across support, product, and GTM teams effortlessly.
"Featurebase completely changed how we work. It helped us move from a closed box to an open box. Now everyone knows what's happening and what our customers really need."
Awni Shamah
Staff Product Manager at Amplemarket
AI-powered Help Center for self-serve support
Get customers the answers they need, fast, and cut down your support loads. AI-native, beautiful, and built for usability.
"Featurebase is an impressive way to document software and keep customers engaged. An amazing product from an awesome team."
Michelle Ratcliffe
UX Docs Writer at The Despatch Company
The support & product platform for the next generation
Featurebase is built for scale. Our customers support millions of end-users with sub-150ms latency.
Scale with security
Featurebase is audited and certified by industry-leading third party standards.
