Customers
Growing faster than their support team
Join 1600+ modern software companies automating their support with Featurebase across all channels.
Customer stories
How teams run on Featurebase
- “Featurebase completely changed how we work. It helped us move from a closed box to an open box. Now everyone knows what's happening and what our customers really need.”
Awni ShamahStaff Product ManagerRead story - “Featurebase has helped us prioritize projects to ensure every user is valued and heard.”
Tom ElliottDirector, Software EngineeringRead story - “Featurebase helps us maintain transparency with our users, prioritize features based on feedback, and deliver updates more efficiently without any unnecessary complexities.”
Igor KrezićFounder & CEORead story - “People see that we ship and actually listen to their feedback. Because of that, we get tons of more feedback and upvotes. Featurebase just works!”
WilsonCo-FounderRead story - “Featurebase has brought more transparency. The entire team knows where the feedback board is and what our users say. It helps us have a clearer understanding of user needs and pains.”
Rikard NilssonProduct ManagerRead story - “We always have a database of new features to work on. Saves a lot of time since all the feature requests would have otherwise been emails.”
Leo MehligFounderRead story - “Featurebase's pricing is criminal - so much value for so little money. It's one of the true 'no-brainer' decisions in feedback tools. It's better AND cheaper!”
Mike HeapFounderRead story - “Competitors are no longer innovating or really adding "features". Featurebase is actively listening to their users and implementing things that genuinely help.”
Maxfield HulkerCo-FounderRead story - “Featurebase has helped us save tons of time by quickly implementing features and helping our support team. It makes it very easy to navigate between all the necessary feature requests.”
Adi GoldsteinCo-Founder & CEORead story
In their words
Why teams switch, and why they stay
“In the early days at Lovable, Featurebase became a cornerstone of our efforts to centralize and make sense of product feedback!”
LovableTeam “Featurebase has become an essential part of how we build at Elementor, and I couldn’t imagine going back to the way things were before.”
Ido NavarroProduct Manager“The team has loved having one central platform to manage all of the feedback. It’s been much easier to get everyone involved compared to our old issues inbox.”
Dianne McEwanEngineering Manager“We chose Featurebase because their team was moving fast and building quick. We like to work with companies that have the shared values of speed and customer obsession.”
Trevor PyleHead of Product Marketing“Our support email was filled with many duplicate feature requests. Featurebase has a great ranking board, and unifies both private support chats with public support tickets.”
Michael LingelbachCo-founder, CEO
More customers
The support platform behind growing software companies
- n8n is an open-source workflow automation tool that lets you connect any app and build complex workflows.
- Ghost is a powerful open-source publishing platform for websites, newsletters, and paid membership content.
- Later is a social media management platform for scheduling posts, planning content, and tracking analytics.
- “Featurebase completely changed how we work. Now everyone knows what customers really need.”
- Polymarket is the world's largest prediction market. Trade on the outcome of politics, news, culture & tech.
- Screen Studio is a beautiful screen recorder for Mac that creates stunning product demos and marketing videos.
- Wispr Flow makes writing quick and clear with voice dictation. It is the fastest, smartest way to type by voice.
- OpenSea is the world's largest NFT marketplace for buying, selling, and discovering digital collectibles.
- Instantly is a cold email outreach platform to scale campaigns, manage leads, and book more sales meetings.
- “In the early days at Lovable, Featurebase became a cornerstone of our efforts to make sense of product feedback!”
- HackerRank is a developer skills platform that companies use for coding assessments, interviews, and hiring.
- Nature is one of the world's leading scientific journals, publishing groundbreaking research across all fields.
- Acquisition.com invests in and scales businesses, sharing growth strategies with entrepreneurs worldwide.
- Blink is the employee super-app for frontline teams, connecting people with comms, tools, and resources.
- “Featurebase has become an essential part of how we build at Elementor and I couldn't imagine going back.”
- “We have a ton of feedback coming into Featurebase, and the team has loved having one central platform to manage it all.”
- “Featurebase is moving fast. We like to work with companies that have the shared values of speed and customer obsession.”
- Base44 is an AI-powered app builder that turns plain-language prompts into fully functional, ready-to-use apps.
- GetResponse is an email marketing platform with marketing automation, landing pages, and conversion funnels.
- Lodgify is vacation rental software that helps property owners build booking websites and manage reservations.
- Neptune.ai is an experiment tracker for ML teams to log, compare, and share training runs. Acquired by OpenAI.
- “I'm so much happier with Featurebase than I have been with other similar things in the past.”
- “Featurebase has a great ranking board, and unifies both private support chats with public support tickets.”
- AssemblyAI is an AI platform with speech recognition models that developers use to transcribe and process audio.
- Indie Hackers is a community where founders of bootstrapped businesses connect, share their stories, and learn.
- Fanvue is a creator platform where fans subscribe to access exclusive content from their favorite creators.
- “Very responsive team that builds quickly - makes it easier to track requests from our users. We'd hire them if we could!”
- Adapty helps mobile apps manage in-app subscriptions, run paywalls, and grow their revenue with A/B testing.
- Beehiiv is a newsletter platform built for growth, with publishing, monetization, and audience analytics tools.
- Join is a free, multiposting job platform that helps companies attract the right talent across 100+ job boards.
- Plotly is an open-source data visualization library for creating interactive charts, graphs, and dashboards.
- Influencer is an influencer marketing platform connecting brands with creators for data-driven campaigns.
- Mercor is an AI-powered hiring platform that matches companies with top talent through smart, automated screening.
- Filed is an AI tax preparation platform that automates tax returns and review cycles for accounting firms.
- Supademo lets you create beautiful, interactive product demos and guides in minutes - no coding required.
- “Main reason why SynthflowAI is so successful is because we let our users shape the product roadmap.”
- Examine provides independent, evidence-based research summaries on nutrition, supplements, and health topics.
- “My entire support docs is now all on @FeaturebaseHQ. (I'm unaffiliated to Featurebase, I just like the product).”
- Tiptap is a headless, framework-agnostic rich text editor and real-time collaboration toolkit for developers.
- “Featurebase quickly became the easiest ways for our community to suggest new features and for us.”
- Foundever is a global customer experience company providing customer support solutions for leading brands.
- Typefully is a writing and scheduling tool for X/Twitter and LinkedIn that helps creators grow their audience.
- Mailtrap is an email delivery platform for testing, sending, and monitoring transactional and bulk emails.
- Donorbox is an online fundraising platform that helps nonprofits collect donations and manage their donors.
- “Featurebase hit the sweet spot immediately - fast to set up, intuitive to use, and powerful enough to keep our feedback organized.”
- Magna is a global mobility technology company and one of the largest automotive parts suppliers in the world.
- “Featurebase gives us a single place to track requests, prioritize based on real customer demand, and close the loop when we ship.”
- “People see that we ship and listen to their feedback. Because of that, we get tons of more feedback.”
- “Featurebase is actively listening to their users and implementing things that genuinely help.”
- “Featurebase offers so much value for so little money. It's one of the true 'no-brainer' decisions in feedback tools.”
- “Featurebase has helped us prioritize projects to ensure every user is valued and heard.”
- Hospitable automates vacation rental management with smart messaging, task management, and channel integrations.
- “Featurebase gave us the right mix of simplicity, scalability, plus built-in feedback tools that others didn't have.”
- WorkMotion is a global HR platform that helps companies hire, manage, and pay remote employees worldwide.
- Inky is an email security platform using AI to protect organizations against phishing and email threats.
- “Featurebase is actively listening to their users and implementing things that genuinely help.”
- “Featurebase excels in design and usability. Its intuitive and visually appealing which greatly enhances user satisfaction.”
- Cashfree is a payments and banking tech platform for Indian businesses, powering collections and payouts.
- Tapp turns any phone into a point-of-sale with tap-to-pay, QR code ordering, and AI-powered business tools.
- “Featurebase helps us turn customer support into actionable items for our product roadmap, which has been very effective.”
- FundEasy is fundraising and event management software designed to help nonprofit organizations grow and thrive.
- ChargebackStop helps merchants prevent and manage chargebacks, reducing fraud, disputes, and lost revenue.
- Nansen is a blockchain analytics platform providing on-chain data and insights for crypto investors and teams.
- “Featurebase helps us maintain transparency, better prioritize features, and deliver updates more efficiently.”
- “Featurebase saves us a lot of time since all the feature requests would have otherwise been emails.”
- “Featurebase has helped us save tons of time by quickly implementing features and helping our support team.”
- Dune is a community-powered crypto analytics platform for querying, visualizing, and sharing blockchain data.
- Work Louder designs modular keyboards and creative input tools built for designers, creators, and makers.
- Perusall is a social learning platform where students collaboratively annotate readings and course materials.
- BetterCampus is a browser extension that upgrades Canvas LMS with dark mode, custom themes, and student tools.
- Knowunity is a learning app where students share notes and study materials and help each other succeed in school.
- “Featurebase helped us embrace our community-led development style by making players an integral part of the process.”
- The Hive is one of the largest Minecraft servers, featuring minigames and competitive multiplayer game modes.
- Soulbound is a free-to-play pixel art MMO with roguelike combat, co-op raids, and a player-driven economy.
- “Featurebase is absolutely essential for us. We get a ton of user feedback that woud be really difficult to manage without it.”
- Ready Player Me is a cross-game avatar platform letting users create one avatar for multiple apps and games.
- “Featurebase is an absolutely fantastic alternative to pricey and bloated competitors in the market.”
- WeMod is a PC gaming app that offers one-click mods and trainers for thousands of popular single-player games.
- Your companyMake the switch
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