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# Why should you use Featurebase?

<Author name="Bruno Hiis" date="11/20/2021" />

**There are a lot of benefits to using Featurebase’s feature voting tool for managing your customer
feedback, but let's first quickly talk about why customer feedback is important in the first
place.**

Do you remember Nokia - the Finnish tech giant that once dominated the smartphone industry? Obviously, they are not doing so well anymore. A big part of their collapse was due to them not listening to their customers' needs.
They ignored what people said about their product and did what they thought was right - as we can see, that does not work.

**Your customer is the king, and you should make the majority of your product decisions based on
their feedback.**

Yeah, listening to customer feedback is obviously important, but why should I use Featurebase?
You and your team probably receive feedback from tons of different channels - emails, live chats, Twitter threads, Slack messages, etc...
However, it is only valuable when it's together in one single place. With Featurebase, all of your product feedback, bug reports and feature requests are gathered together on a public feedback board, so you can **easily stay on top of it and make sure you build a product that your customers love.**

![Usecase preview](/images/board.png)

Another big advantage of using Featurebase is the **feature voting system**.
All posts on your public feedback board can be **upvoted and downvoted by your users**, so you can easily get a sense of what features you should prioritize.
Featurebase makes sure you **never build useless features that serve no use case**. Need the feedback poster to elaborate on what he/she meant? Simply reach out in the comment section, and we will instantly notify the post author via email.

![Public board preview](/images/public-board-preview.png)

All the feedback posted will be categorized. We keep your users engaged by notifying them when you change the status of a post. You can connect your feedback board with a custom domain, there are also product roadmaps, changelogs and sooo many more features that will help you build a product that your customers will love.

Oh, it is also Free to use! Yep, no free trial BS like the other feature voting tools are doing, you can actually collect unlimited feedback and access all the basic features for free. To unlock some of the pro features and remove all the limits it still costs only $25/month, which is over 10x cheaper than other feature voting tools like Canny.


Why should you use Featurebase?


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# Announcing Featurebase - The ultimate customer feedback toolkit

<Author name="Bruno Hiis" date="01/05/2021" />

There is a lot that goes into making a great product for your customers. Most products are built with assumptions, unfortunately, that does not lead the product down the right path. If you are looking to build an extraordinary product that your customers would love, you need to listen to their feedback and build it together with them.

Capturing and managing your customer feedback with Featurebases product feature voting tool is extremely simple. You can sign up and create your organization in under a minute for free. After signing up you can customize your organization’s feedback board appearance and share the public board link with your customers to start gathering feedback from them.

Featurebase will automatically show all the submissions from your clients on a product roadmap to get a good sense of where you are headed and what features you are currently building or planning to build soon. You can also create changelogs to show your customers that you are constantly improving your product and to make sure that new features never go unnoticed.

## Featurebase helps you:

- #### Make better product decisions

  Clarify use cases upfront and listen to what your customers ultimately want.

- #### Stop wasting resources on building the wrong features

  Spending months building the wrong feature that customers didn't want hurts. Featurebase lets you clarify use cases upfront.

- #### Let your customers do the work

  Your customers will categories their posts as feature requests, bug fixes or general feedback. You can always add custom categories.

- #### Fix your unorganized feedback process

  Organize user feedback, communicate with your clients, update submission statuses, all from one place.

- #### Keep customers interested in your product

  Show them that you are constantly improving your product and listening to what they have to say.

<br />
## Final thoughts

We believe Featurebase will just help you get a high-level overview of what you should build next. In the end, you are the one that sets your development path.

We understand the pain of building a product that customers love. We fully believe that Featurebase will help you take your product down the right path.

<br />


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