Although Civitai is run by a small team, it stands as the largest online repository and community for AI models.
Challenge
The team had experimented with various feedback tools but hadn't yet pinpointed the perfect fit, said Maxfield Hulker, the Co-Founder.
“We needed a simple feedback system our users could seamlessly use.”
Solution
In their pursuit of an ideal tool, they tried several options, including Canny. As their view of the market became clearer, Featurebase quickly emerged as their top choice.
“Competitors are no longer innovating or really adding 'features'. Featurebase actively listens to their users and implements things that genuinely help.”
Switching to Featurebase was effortless. The dedicated importing flow from Canny ensured a smooth and quick migration. The transition took less than 10 minutes, said Maxfield.
Results
Civitai primarily leverages Featurebase for bug reporting and capturing feature requests from their users. Within just two months of adoption, they had collected over 1180 ideas from their community.
Beyond the feedback board, Civitai is also using a public roadmap to foster transparency with their user base.
“If you're looking at a similar service like Canny, give Featurebase a try first. They clearly care about their users, and the price point makes it a no-brainer to at least test. We've been really happy so far.”
Civitai is the fastest growing AI model repository and gets over 500k visitors monthly.