Powering the world's leading startups and enterprises
Support your customers anywhere
Support customers wherever they are: In-app, Slack, Emails, and more from a single powerful inbox.
Messenger widget
Embeddable Messenger widget with your live chat, help articles, and product updates.
Seamlessly sync customer's support emails into your Featurebase inbox.
Slack (coming soon)
Reply to Slack chats straight from your support inbox, enriched with customer data.
"Our support email was filled. Featurebase unifies both private support chats with public support tickets."
Michael Lingelbach
CEO at Hedra
Automate repetitive tasks to move fast
Let Fibi AI automatically resolve customer questions & run custom actions, such as extending trials, offering discounts, and more – all without you lifting a finger.
"Featurebase solves more than 80% of our support queries with AI. The answers are so perfect it feels like magic."
Umar Khan
Co-founder at SocialBu
Inbox, designed for maximum efficiency
Built for teams that want to move fast and automate more, while staying close to their customers.
AI replies & macros
Save time by letting our AI auto-draft responses for your agents in their tone of voice.
Mobile app
Help customers and receive notifications on the go with our iOS & Android app.
Sync customer data
Easily see customer data from the side bar.
Collaboration
Add internal notes and @mention teammates.
SLAs
Prioritize VIP conversations & track performance.
Multi-language support
Make ever teammate fluent in 40+ languages.
"The customer support management has been so pleasant that I'm actually addicted to using Featurebase and checking our tickets."
Thibault Paulet
Co-founder at Rize
Understand every customer & track requests
See all your customer-facing interactions and data in one place to collaborate across support, product, and GTM teams effortlessly.
"Featurebase completely changed how we work. Now everyone knows what's happening and what our customers really need."
Awni Shamah
Staff Product Manager at Amplemarket
AI-powered Help Center for self-serve support
Get customers the answers they need, fast, and cut down your support loads. AI-native, beautiful, and built for usability.
"Featurebase is an impressive way to document software and keep customers engaged. An amazing product from an awesome team."
Michelle Ratcliffe
UX Docs Writer at The Despatch Company
The support & product platform for the next generation
Featurebase is built for scale. Our customers support millions of end-users with sub-150ms latency.
Scale with security
Featurebase is audited and certified by industry-leading third party standards.
Loved by startups & enterprises
Featurebase powers support & product teams at thousands of world-class companies - from startups to enterprises.
Featurebase's AI bot is amazing - it handles more than 60% of our support requests without needing a human agent to step in.
Ruba Aramouny
Co-founder @ Voxiplan
Definitely try Featurebase. Super sleek and it has built in AI support. I use it for support widget, help center, and feature requests.
Daniel Nguyen
Founder @ BoltAI
Featurebase is the most complete customer support & feedback platform there is. The UI/UX is stunning and all features are polished and working very well.
Tom van den Heuvel
Founder @ StoreRank
Having all of our support in one place and automating responses, saves us and our customers a ton of time. Featurebase has struck that rare balance of simplicity and power.
Clayton Combe
Co-founder @ Scenario
Featurebase helps us turn customer support into actionable items for our development and product roadmap, which has been very effective. We no longer have to worry about keeping different platforms in sync.
Gabriel Ferraz
Founder @ Creem
The combination of Support platform, Help Center, and Feedback board has been a huge advantage for us, consolidating everything into one platform for our Success Team.
David Watson
CEO @ Riskadvisor
