Post to a Slack channel when a KPI goes above or below a value we set, with a link back to the chart.
Slack alerts when a metric crosses a threshold
PlannedIn Progress6
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Modern community forum
for product-led teams
Give your customers one place to share ideas, find answers, and follow what you ship.
Free plan10-day free trialNo credit card required
Community ForumMembers post ideas, discuss them and vote, on your own branded forum.Learn moreExplore Community Forum
SupportCustomers open tickets and follow every reply in the same place.Learn moreExplore Support
Help CenterA branded knowledge base where customers find their own answers.Learn moreExplore Help Center
FeedbackPrioritize what your community asks for and show it on your roadmap.Learn moreExplore Feedback
UpdatesShare what shipped on your Updates page, in your app and by email.Learn moreExplore Updates
Ideas
Turn community feedback into revenue
Give your customers a community to discuss ideas and vote on features.
Discuss every idea, question, and bug with your customers in threaded comments.
AI suggests similar posts as customers type, so each idea stays in one place.
Everyone who asked hears automatically when you start work on their idea or ship it.
āFeaturebase gives us a perfect, clean interface to keep our community engaged and aware of whatās coming. Honestly, it became one of the easiest ways for our community to suggest new ideas and for us to maintain a clear roadmap.ā
Volodymyr SerbulenkoSenior Software Engineer, HeroUISupport
Support that scales with your community
Fibi answers from your help center and community posts, and hands the rest to your team.
A branded help center where customers find their own answers, fast.
Let customers submit, view, and track all their tickets from one place.
Fibi answers members in your Slack community, and every thread lands in your inbox.
āFeaturebase solves more than 80% of our support queries with AI. The answers are so perfect it feels like magic.ā
Umar KhanCo-founder, SocialBuEngage
Communicate updates and build engagement
Share product updates on a public changelog and right inside your app.
Show customers whatās next, and let them follow the ideas they care about.
Pin a banner for a launch, and start a chat that Fibi or your team answers.
Show a new feature right where it lives with a step-by-step tour.
āPeople see that we ship and actually listen to their feedback. Because of that, we get tons of more feedback and engagement. Featurebase just works!ā
Wilson WilsonCo-founder, SenjaCustomizable
A community forum that fitsyour brand and needs
Custom domain & branding
Serve your community forum from your own domain, and brand the forum and its emails.
AI translations for 70+ languages
Members post and read in their own language. AI translates every post automatically for everyone.
Member profiles
See each memberās posts, comments, and upvotes.
Moderation
Approve every post and comment before it goes public.
SSO & social login
Log members in with SSO from your app. No sign-up needed.
Leaderboard
Encourage engagement with some healthy competition.
Connect with your favorite tools
Connect Featurebase with your favorite tools in just a few clicks, with new integrations added constantly.
Seamless migration from your old community forum
We move your members, posts, and comments
from your old community forum for you, with zero data loss. No engineers required.
Importers
Canny
Frill
Productboard
Fider- API
Loved by communities of every shape
Read customer storiesāFeaturebase made it easy for the Dune: Awakening team to triage popular community suggestions, close the feedback loop, and bring players into our development process.ā
Kamil WojtasLead Community Developer, FuncomāFeaturebase helps us grow our community and collect valuable feedback from users. The flexibility and user anonymity features are key for us.ā
Luis AbreuCEO, CyverSimple, transparent pricing.No sales calls. Start today.
Growth
For fast-growing startups
$29per seat
/ month
/ month
Billed yearly
Get started for freeEverything in Free, plus
- 5 boards & roadmaps
- Custom domain
- Automatic sign-in from your app
- Portal analytics
- Fibi AI agent
- Slack & Discord integrations
- API, MCP & webhooks
Professional
For scaling & multi-team orgs
$59per seat
/ month
/ month
Billed yearly
Get started for freeEverything in Growth, plus
- 10 boards & roadmaps
- Private boards
- Post & comment moderation
- Single Sign-On (SSO)
- AI translations (70+ languages)
- Slack community support
- White-label add-on
Enterprise
For large organizations
$99per seat
/ month
/ month
Billed yearly
Book a demoEverything in Professional, plus
- Unlimited boards & roadmaps
- Multibrand portals
- Custom admin roles
- SAML SSO & SCIM
- Audit log
- Security questionnaires
- Personalized onboarding
Community is part of one Featurebase subscription, with your help desk, help center, and more. 10-day free trial, no credit card required.
Frequently asked questions
What is a community forum, and how is it different from a help center?
A community forum is where your customers post ideas and questions, and discuss them with you and each other. A help center holds the answers your team writes. In Featurebase, both live in one portal on your own domain, next to your help center, roadmap, and updates.
Can customers answer each otherās questions?
Yes. Customers can comment on any post and reply to each other, and the āMost helpfulā leaderboard shows who helps the most. Fibi, our AI agent, also uses your community posts to answer new questions.
Forum or Discord/Slack: which do we need?
Discord and Slack are great for real-time chat, but answers get lost and search engines canāt find them. Featurebase is the structured, searchable place for ideas and answers, connected to your roadmap, updates, and help center. Use both: members sign in with Discord, and Fibi answers questions in your Slack community channels.
Can it run on our own domain and brand?
Yes. On every paid plan, your community can live at community.yourcompany.com with your logo, colors, and fonts. To remove all āPowered by Featurebaseā branding, add white-labeling for $69 per month on Professional or Enterprise.
How do members sign in?
With email, Google, GitHub, Discord, or Microsoft. On paid plans, customers who are signed in to your app are signed in to the community too, with no extra password. Professional adds single sign-on (SSO) with your own identity provider.
Can the community be private or invite-only?
Yes. Make the whole portal visible to signed-in members only, or keep single boards private to your team or to chosen customer segments (Professional and up).
How do you stop spam and moderate posts?
AI spam detection hides spam before anyone sees it. On Professional and up, you can hold new posts and comments for approval before they go public. Admins can pin, hide, merge, and delete posts and ban spammers, and on Enterprise, custom roles give moderators only the permissions they need.
Does Google find our community?
Yes. Every public post has its own page that search engines can index, and you can submit your portalās sitemap to Google Search Console.
Can we move our existing community?
Yes. Our team moves your members, posts, and comments from Canny, Frill, Productboard, Fider, and other tools, with no work for your engineers. Just reach out via live chat or email.
How much does it cost?
Every plan includes unlimited members, so your community can grow as big as it wants. You only pay for your teamās seats. Start for free, and try any paid plan free for 10 days, no credit card required. See the plans above, or every plan on our pricing page.
Build a modern community, and keep customers engaged.
Join 1600+ modern software companies building their community with Featurebase.
Comments6
NewestWeāve started on Slack alerts. Microsoft Teams comes right after.
Microsoft Teams too, please. Our ops team lives there.
Weād use this for churn alerts too.
A daily digest would be enough for us.