Blog ComparisonsCanny Pricing 2026: Is It Worth It?
Canny Pricing 2026: Is It Worth It?
Canny pricing starts at $79/month billed annually. Compare current plans, tracked-user costs, limits, and alternatives before choosing your feedback tool.
Canny pricing starts at $79/month billed annually, but that only covers 100 tracked users. Your bill grows as more people contribute feedback, including feedback captured on their behalf.
So what will it actually cost your team? Below, we break down the current plans, explain tracked users and spending limits, and work through real pricing examples. We'll also compare Featurebase if you'd prefer to pay by team seats. 👇
✨ Psst... Looking for modern & affordable alternative to Canny? Check out Featurebase →
Key takeaways
- Canny's free plan is best treated as a test run. With just 25 tracked users, there's little room for an active customer feedback community.
- The $79/month starting price only tells part of the story. That's the annual rate for 100 tracked users. At 3,000, Pro reaches $879/month billed annually, so budget for the participation you expect.
- You can pay more without customers ever visiting your board. Feedback recorded by your team or Autopilot can add tracked users too, and the allowance doesn't reset monthly.
- A spending cap comes with an uncomfortable tradeoff. It controls your bill, but also stops tracking feedback from new users once you hit the limit.
- For a small team with lots of customer feedback, Featurebase is worth a closer look. Paid plans start at $29/seat/month billed annually with unlimited feedback collection, making the base cost easier to forecast from your team size. Features and usage charges vary by plan.
Canny pricing in 2026
Canny currently offers three plans: Free, Pro, and Business. Core is no longer listed as a current plan for new customers.
All prices below are in USD. Annual prices are monthly equivalents with yearly billing, not a month-to-month payment option.
| Plan | Monthly billing | Annual billing | Tracked users | Managers |
|---|---|---|---|---|
| Free | $0 | $0 | 25 | 5 |
| Pro | From $99/month | From $79/month ($948/year) | Starts at 100 | 10 |
| Business | Custom quote | Custom quote | Marketed for 5,000+ | Confirm in your quote |
Free plan
Canny's Free plan includes the basics for collecting and organizing feedback:
- 25 tracked users
- 5 managers and unlimited contributors
- Unlimited posts and boards
- A public roadmap and changelog
- Autopilot feedback capture and deduplication
- Integrations including Slack, Intercom, and Zendesk
The main limitation is the 25 tracked-user allowance. A board can contain plenty of posts but still reach its user limit quickly if different customers vote or submit feedback.
Custom domains and changelog emails require a paid plan. Free works best for testing the workflow or running a small feedback community.
Pro plan
Pro starts at $99/month, or $79/month billed annually, for 100 tracked users. It includes 10 managers, unlimited contributors, and more advanced feedback workflows.
Features include custom domains, changelog emails, user segmentation, and project management integrations such as Jira, Linear, ClickUp, Asana, and GitHub.
The starting price isn't a flat rate for unlimited customer feedback. Here are some useful checkpoints:
| Tracked users | Monthly billing | Annual billing, per month | Annual total |
|---|---|---|---|
| 100 | $99 | $79 | $948 |
| 500 | $349 | $279 | $3,348 |
| 1,000 | $661 | $529 | $6,348 |
| 3,000 | $1,099 | $879 | $10,548 |
| 5,000 | $1,349 | $1,079 | $12,948 |
For example, moving from 100 to 1,000 tracked users takes the annual subscription from $948 to $6,348. Forecast your feedback participation before treating the advertised starting price as your budget.
Business plan
Business uses custom pricing and is aimed at larger teams. Canny highlights capabilities such as CRM integrations and SSO, with some options handled as add-ons in the quote.
Ask for a written breakdown of your tracked-user allowance, manager access, required integrations, branding removal, and billing terms. There isn't a verified public minimum price to use in a reliable comparison.
Other things to note
What are tracked users?
A tracked user is someone whose feedback is recorded in Canny. That can happen when they:
- Create a post
- Vote on a post
- Comment on a post
- Have feedback recorded on their behalf by your team
- Have feedback captured automatically through Autopilot
The same person only counts once, even if they vote or comment multiple times. Your admins can also count as tracked users when they contribute feedback.
This isn't the same as your total registered users, website visitors, or monthly active users. There's no monthly reset of the tracked-user allowance, so estimate from your feedback records rather than your monthly traffic.
That distinction matters when you connect support tools. Customers don't need to visit your feedback board themselves to become tracked users.
Can you control the bill?
Canny offers an optional spending limit. Without one, exceeding your allowance can move you to the next tracked-user bracket with a prorated charge.
A spending limit also stops tracking feedback from new users once you hit the limit. It controls costs by limiting further growth in tracked feedback, so consider the collection tradeoff before enabling it.
Managers vs. contributors
Free includes 5 managers and Pro includes 10. Both offer unlimited contributors.
Managers handle broader feedback and product workflows. Contributors can help capture and organize feedback, including creating posts and voting on behalf of customers, without full management or billing permissions. Owners have the highest level of account access, including billing.
Map the people who need management access before choosing a plan. A teammate who occasionally records customer requests may not need the same role as your product lead.
Free trials, discounts, and older plans
Canny offers 14-day trials of Pro and Business without a credit card. Pro trials are self-serve, while Business trials involve contacting the team.
Annual billing is advertised as saving 20% compared with monthly billing. Use the actual annual rate for your user bracket when calculating your budget, since displayed prices are rounded.
If you're on an older subscription, check your account before applying these prices. Canny documents grandfathered Starter and Growth subscriptions from before May 9, 2025. That doesn't establish the terms of every historical plan.
Canny pricing calculator
Let's put those numbers into two practical scenarios. These examples compare annual base subscriptions. Features differ between plans, and optional AI usage, email overages, taxes, or negotiated add-ons aren't included.
Scenario 1: 3 admins and 3,000 tracked users
Assume three teammates need management access and your account has 3,000 tracked users.
- Canny Pro: $879/month billed annually, or $10,548/year
- Featurebase Growth: 3 seats × $29/month billed annually = $87/month, or $1,044/year
The difference in annual base subscription cost is $9,504 in this scenario.
If you choose monthly billing for Canny instead, the price is $1,099/month. Twelve monthly invoices total $13,188, but that is not Canny's discounted annual price.
The key difference is what makes the bill grow: Canny charges by tracked users, while Featurebase's base subscription grows with paid team seats.
Scenario 2: 6 admins and 7,000 tracked users
Assume six teammates need access and you've accumulated feedback from 7,000 tracked users.
- Canny: request a quote for your requirements and user count
- Featurebase Professional: 6 seats × $59/month billed annually = $354/month, or $4,248/year
There's no dependable public Canny quote for this scenario, so a specific savings claim would be a guess. Compare the written offer with Featurebase's plan features and any usage charges you expect.
Professional is shown here as an example for a team needing its extra capabilities, not because six seats automatically require that plan.
Canny drawbacks to keep in mind
Costs grow with feedback participation
Canny's starting price can work for a small feedback community. The cost becomes more significant as you collect requests from more customers, especially through support integrations and Autopilot.
A spending limit gives you control, but it also stops tracking new users' feedback at the cap. If broad participation is central to your customer feedback management, include that tradeoff in your decision.
The free plan is easy to outgrow
Twenty-five tracked users is a small allowance for a public feedback board. It can be enough to test Canny, but a few customer conversations or a successful feedback campaign can use it up quickly.
Some workflows require paid features
Custom domains, changelog emails, and project management integrations make Pro more relevant for teams using feedback in their day-to-day product process.
Canny does offer content translations on paid plans. However, native interface elements such as navigation and buttons remain in English, which matters if your customers need a fully localized experience.
For roadmap planning, also check how you want to present priorities and timing. These public roadmap examples can help you define the experience before choosing a tool.
Consider the tools around your feedback workflow
Canny focuses on feedback, roadmaps, and changelogs. It can connect with your support stack, but you'll still need to account for those separate subscriptions if you want a support inbox and help center.
Its integration experience is also improving. The new Canny in Slack experience lets you mention @Canny in a channel or thread to capture contextual feedback, find or create the related idea, and update its owner or status. It's available across current plans.
That makes Slack-based feedback collection more convenient. Whether you prefer that setup or a combined feedback and support platform depends on your existing tools.
What if Canny is too expensive for me?
Don't worry. You wouldn't be the only one. 👇
Luckily, many affordable alternatives offer the same features and more. Here’s the list of the 14 best Canny competitors out right now:
- ✨ Featurebase - All-in-one feedback tool, best value for money
- UserVoice - All-in-one feedback suite for enterprises
- Productboard - Best for issue management, poor collection features
- Upvoty - Aged user interface, but affordable
- Sleekplan - Most affordable pricing, limited features
- Userback - For large teams with many products
- Fider - Open-source option for small startups
- Beamer - Comprehensive changelog software, no collection
- Frill - Simple design and lightweight widgets
- Nolt - Great for small teams, limited features
- FeedBear - Cheap feedback tool with limited features
- Feature Upvote - Simple feedback boards, expensive
- FeatureOS - Good for collecting user feedback, poor for prioritizing it
- Pendo - Complete customer experience software for enterprises
You can read more about all Canny alternatives here, where we analyze the details of each tool and find out which one is the best.
But before you rush off to make your choice, let's also go over Canny’s drawbacks that you should keep in mind when considering Canny or its competitors. 🔎
So, is Canny worth it?
Canny can be worth it for teams that want a dedicated feedback tool, but its tracked-user pricing gets harder to justify as participation grows. For a small team collecting lots of customer feedback, we'd look closely at seat-based alternatives before committing.
Featurebase is a modern & powerful feedback tool. It helps you collect feedback with a feature voting forum, surveys, embeddable widgets, and integrations. You can then analyze all of that feedback in one place by connecting it to your customers' revenue and data to make better product decisions.
It comes with affordable pricing and a Free plan allowing unlimited feedback. The onboarding is incredibly quick and doesn't require a credit card, so there's no downside to trying it. 👇
✨ Start collecting & managing feedback with Featurebase for free →
More reading:
- Canny alternatives
- Canny vs Productboard comparison
- Canny vs UserVoice comparison
- Canny vs Aha! comparison
- Canny vs ProductPlan comparison
- Canny vs Featurebase
FAQs
Are Canny tracked users the same as monthly active users?
No. Tracked users are people with feedback recorded in Canny, including votes, comments, and feedback captured on their behalf. The allowance doesn't reset monthly, and simply visiting your product doesn't make someone a tracked user.
Can I cap my Canny spending?
Yes. Canny has an optional spending limit that prevents further automatic upgrades. Once you reach the limit, it also stops tracking feedback from new users.
Does Canny charge separately for Autopilot?
Autopilot feedback capture and deduplication are included across current plans. However, people whose feedback is captured through Autopilot can become tracked users, which can increase your subscription cost.
Does Canny offer a free trial?
Yes. Pro and Business have 14-day trials with no credit card required. You can start a Pro trial yourself, while Business trials require contacting Canny.
Can I move existing Canny feedback to Featurebase?
Yes. Featurebase supports importing Canny feedback through CSV. Paid customers can also request assisted migration through Canny's API for posts, comments, voters, users, and changelogs. Confirm the scope with the team before switching.
