Chatbase review & pricing guide 2025: Is It Worth It?

✨ Psst... Looking for a more powerful alternative to Chatbase? Check out Featurebase →

Thinking about using Chatbase to automate support, but feeling unsure if it's worth the investment?

You're not alone – Chatbase promises simple and powerful chatbots, yet the price jumps can feel steep and confusing.

In this guide, I'll simplify Chatbase's pricing, explain the key features clearly, and help you decide if it truly makes sense for your business. Let's jump in! 👇

What is Chatbase?

Chatbase is an AI chatbot builder designed for startups and small businesses. It lets you create custom AI chatbots trained on your own content – like PDFs, websites, or Notion pages – and embed them directly onto your site or app to instantly answer customer questions without needing a dedicated support team or many technical skills.

Some key features:

• AI agents: Custom-trained chatbots with distinct personalities, knowledge bases, and integrations tailored to your audience or use case.
• AI actions: Enable AI chatbots to handle real-world tasks, like scheduling meetings, processing subscriptions, or extending trials through automated API actions.
• Integrations: Connects with popular tools like Stripe, Calendly, Zendesk, and Slack, letting your chatbot automate subscription updates, schedule sales calls, and much more.

Chatbase pricing 2025

Let’s cut straight to it—Chatbase has a straightforward five-tier pricing model with some handy add-ons (detailed below). Surprisingly though, they don't offer a free trial to test key premium features before paying.

Free

Perfect if you're just dipping your toes into AI chatbots:

• 100 message credits/month
• 1 human agent
• 1 AI agent
• 400 KB per AI agent
• Up to 10 links to train your chatbot

Note: The Free plan supports only basic AI models (e.g., GPT-4o Mini), and your AI agent get deleted after 14 days of inactivity.

Hobby ($40/mo)

Ideal for solo creators or tiny teams looking for a solid starting point:

• Everything in Free, plus:
• 2,000 message credits/month
• 5 AI actions per agent
• 33 MB storage per agent
• Unlimited links for training chatbots
• All integrations included

🤔 What's an AI action? These are powerful API calls that let your chatbot perform real-world tasks—like upgrading subscriptions, extending trials, or fetching data dynamically.

Standard ($150/mo)

Chatbase's self-proclaimed "most popular" plan primarily boosts message credits:

• Everything in Hobby, plus:
• 12,000 message credits/month
• 2 AI agents
• 10 AI actions per agent
• 3 human agents

You'll also get one extra AI agent. Each agent can have its own knowledge base, personality, integrations, and actions, and is custom-trained for a specific purpose or audience.

Pro ($500/mo)

Designed for more demanding businesses needing higher message and automation limits:

• Everything in Standard, plus:
• 40,000 message credits/month
• 3 AI agents
• 15 AI actions per agent
• 5 team members (+$25/mo for each additional team member)

Enterprise ($$$)

Fully customizable for larger enterprises needing advanced features and support:

• Everything in Pro, plus:
• Custom usage limits
• Priority support with guaranteed SLAs
• Dedicated success manager

These are Chatbase’s core plans, but their add-ons can help ease the price jumps by offering specific upgrades to your current plan. Let’s quickly explore them! 👇

Chatbase add-ons

Here’s a clear breakdown of what Chatbase’s add-ons cost—and why you might need them:

• Auto-recharge credits ($14 per 1,000 credits) – Automatically tops up your message credits to avoid your chatbot suddenly going silent.
• Extra AI agents ($7 per agent/month) – Add more specialized agents to handle distinct tasks and audiences.
• Custom domains ($59/mo) – Brand your chatbot fully with custom embed scripts, iframes, and shareable links.
• Extra message credits ($12 per 1,000 credits/month) – Expand your message limit without jumping up to the next pricing tier.
• Remove 'Powered By Chatbase' branding ($39/mo) – Clean up your chatbot’s branding for a more professional look.

💡 Good to know: Most of you'll likely need auto-recharge credits to avoid awkward service interruptions – so factor that cost in when comparing plans!

Other things to keep in mind

Does Chatbase have a free plan or trial?

Chatbase offers a limited Free Plan (100 credits/month, 1 agent), but no trials for paid plans. You need to actually pay to try out the most useful premium features, like AI actions and different integrations.

How do message credits work?

Every request your chatbot makes costs message credits, depending on the AI model used. Complex actions (like calendar bookings) can consume multiple credits per interaction. Credits renew monthly on the 1st, regardless of your subscription date.

What happens when you exceed your message credits?

Your chatbot stops working unless you have auto-recharge credits enabled, which costs $14 per 1,000 credits and automatically adds extra credits when your balance is low.

Does Chatbase offer any discounts?

Chatbase doesn't publicly offer any discounts or coupon codes. For bulk purchases or special arrangements, you can contact their support.

What if Chatbase is too expensive for me?

If you feel like Chatbase might not be the best fit for you or is too expensive, don't worry – there are many affordable and powerful alternatives on the market. Here are the best ones:

1. ✨ Featurebase – Modern AI support inbox with seamless human handoff & ticketing
2. Tidio – Easy chatbot and live chat ideal for startups and e-commerce websites
3. CustomGPT – Simple ChatGPT-powered bots trained easily on your content
4. Chatfuel – Best no-code chatbot platform for Messenger and Instagram
5. Fini – Best for enterprises, advanced multilingual AI chat with human escalation
6. Chatbot – Quick-to-launch visual chatbot builder across multiple channels
7. Denser.ai – Lightweight chatbot ideal for fast setup and multilingual support

You can dive deeper into all of the best alternatives from this blog.

So, is Chatbase worth it?

All in all, whether Chatbase is worth your money depends on your needs and budget. It offers minimalistic and easy-to-use chatbots, but lacks many comprehensive features that most (even smaller) startups need, like human hand-off, native knowledge base, and much more.

Featurebase is one of the best Chatbase alternatives for a powerful AI support inbox with seamless human handoff and built-in ticketing. It has everything Chatbase has, plus native product docs, custom workflows, and much more. It's loved by thousands of companies like Lovable, Polymarket, and Raycast.

What's best is that it comes with a Free plan, and the onboarding is super simple, so there's no downside to trying it out! 👇

✨ Automate your support with the fastest AI-enhanced Inbox today →