Gleap Pricing Explained: Plans, Costs & Alternatives

✨ Psst... looking for a modern, affordable Gleap alternative with a free plan? Check out Featurebase →

Gleap's pricing page leads with a tempting line: AI agents from $49/mo, unlimited seats. It looks cheap and refreshingly simple.

But the real cost depends on how you're billed, how much AI you use, and which tier unlocks the features you actually need. The $49 plan is thinner than it looks, and AI usage is charged on top of every plan.

Below we break down all 4 Gleap plans, the add-on costs, and whether it's worth it for your team. 👇

Key takeaways:

• Gleap starts at $49/mo: that's the annual-billing price for the Starter plan. Month-to-month it's $59/mo, and Starter is capped at 1 seat and 1 project.
• Unlimited seats start on Team at $149/mo: ($179 month-to-month). This is where most growing teams land, since it unlocks all channels, workflows, and AI replies.
• AI usage is billed separately: every plan charges for AI by actual token usage on top of the monthly fee, so the sticker price isn't your total cost.
• Self-driving agents are Pro-only: Kai PM, Kai Code, Kai Resolve, and custom agents start at $299/mo ($359 month-to-month).
• Security features are Enterprise-only: SOC 2 Type II, SSO, and BYOK start at $999/mo, regardless of team size.
• There's no free plan: Gleap offers a 14-day free trial only.
• A cheaper alternative: Featurebase✨ offers the same support, feedback, and roadmap stack with a free-forever plan and transparent $29/seat pricing.

What is Gleap?

Gleap is a customer support and feedback platform built around AI agents. It bundles live chat, a multichannel inbox, in-app bug reporting, a knowledge base, a public roadmap, and surveys into one workspace.

Its headline pitch is "self-driving" support and development. A family of AI agents (branded Kai) handles tier-1 support, investigates tickets, manages the product roadmap, and can even turn confirmed bugs into pull requests.

In short, Gleap wants to replace a stack of separate tools, think Intercom plus Instabug plus Canny, with a single platform. That positioning is what shapes its pricing, which we'll break down next.

Gleap pricing plans explained

Gleap has 4 plans: Starter, Team, Pro, and Enterprise. Prices come in two flavors: a cheaper annual rate (billed yearly, shown as a monthly price) and a higher month-to-month rate. The prices below show the annual rate first, then the monthly rate in brackets.

Starter - $49/mo

$49/mo billed annually, or $59/mo month-to-month.

Starter is built for solo makers shipping their first product. It includes 1 seat, 1 project, and the core basics: Kai AI support, live chat, in-app bug reporting, a feature roadmap, and a knowledge base.

It's the most limited tier by far. You don't get AI replies, AI summaries, the AI copilot, team inboxes, workflows, custom domains, or third-party integrations. Gleap branding also stays on your widget, and the support SLA is 3 days.

Team - $149/mo

$149/mo billed annually, or $179/mo month-to-month.

Team is the plan most growing teams will actually want, and it's where Gleap's "unlimited seats" promise kicks in. You get unlimited seats, unlimited projects, and all support channels (WhatsApp, Instagram, Messenger, Telegram, email, and the widget).

It also unlocks the features Starter is missing: workflows, team inboxes, AI replies and summaries, the AI copilot, surveys, outbound messaging, custom domains, API access, and the option to remove Gleap branding.

Pro - $299/mo

$299/mo billed annually, or $359/mo month-to-month.

Pro is aimed at teams that want Gleap's "self-driving" agents doing real work. On top of everything in Team, it adds custom agents, access to all AI models, and a 25% discount on AI tokens.

The headline additions are the 3 specialist Kai agents:

• Kai PM: clusters feedback, prioritizes the roadmap, and writes release notes
• Kai Code: turns confirmed bugs and approved specs into plans, code changes, and pull requests
• Kai Resolve: investigates complex tickets and routes the next best step

If those agents aren't part of your plan, Pro is hard to justify over Team.

Enterprise - from $999/mo

From $999/mo billed annually, or from $1,199/mo month-to-month.

Enterprise is the only tier with the security and compliance features larger organizations need. On top of Pro, it adds SOC 2 Type II, SSO, bring-your-own-key (BYOK), custom MAU limits, pay-by-invoice billing, a dedicated CSM, priority support, and a custom SLA.

If you need SSO or SOC 2 documentation to pass procurement, this is your entry point, regardless of team size.

AI usage is billed separately on top of every plan (more on that next).

How Gleap's AI billing works

Here's the part that's easy to miss: the plan price isn't your total AI cost.

Gleap bills AI usage by actual token consumption and the model you pick, charged on top of your monthly plan fee. So a month with heavy Kai activity costs more than a quiet one, and your bill moves with usage.

The Team plan runs on an "Auto" model choice. Pro unlocks all AI models and takes 25% off token costs. Enterprise adds BYOK and custom AI usage terms.

This usage-based approach can be more transparent than a flat per-resolution AI fee, but it also makes budgeting harder. You can't look at the $149 sticker and know your real monthly spend.

What to watch out for in Gleap's pricing

Gleap's pricing is simpler than most, but a few things are worth knowing before you commit.

• The headline price is the annual rate: "from $49/mo" assumes you pay for a year upfront. Month-to-month, every plan costs more (Starter is $59, Team is $179, Pro is $359).
• AI is an add-on, not included: token-based AI billing sits on top of every plan, so your real cost is the plan fee plus usage.
• Starter is very limited: at 1 seat and 1 project with no workflows, AI replies, or integrations, most teams will outgrow it fast and jump to the $149 Team plan.
• Security is gated to Enterprise: SOC 2 Type II and SSO only appear on the $999/mo Enterprise tier, which is a problem if you need them earlier.

None of these are dealbreakers on their own. But together they mean the real cost of running Gleap is usually higher than the $49 headline suggests.

Is Gleap worth it?

For the right team, Gleap is a solid deal. Replacing Intercom, a bug-reporting tool, and a roadmap tool with one platform at $149/mo flat is genuinely attractive, especially since you're not charged per seat.

Reviewers on G2 and Capterra generally praise how quickly it sets up and how much it bundles into one place. The most common complaints are a buggy screenshot and annotation tool, weak search for finding past tickets, and frustration that AI costs aren't rolled into the plan fee.

Gleap makes the most sense if you'll actually use the Kai agents and want everything under one roof. It makes less sense if you mostly need support and feedback tools, don't plan to use self-driving development, and want a free plan to start on. In that case, there are cheaper and simpler options, including Featurebase, which gives you the same core stack on a free-forever plan.

✨Switch from Gleap to a platform with a free plan and transparent pricing →

A cheaper Gleap alternative: Featurebase

If Gleap's token-based AI billing and missing free plan are giving you pause, Featurebase is worth a look.

It covers the same core ground as Gleap (AI-powered support, a help center, feedback collection, and roadmaps) support platformworks differently. There's a free-forever plan with unlimited conversations, and paid plans are a flat $29/seat/month plus $0.29 per AI resolution. So instead of watching a token bill move around each month, you mostly know what you're paying.

A few things teams switching from Gleap tend to care about:

• Fibi AI Agent: resolves customer questions on autopilot and can run actions like trial extensions and refunds, so your team handles fewer routine tickets.
• A single omnichannel inbox: live chat, email, and Slack land in one AI-powered view, with a mobile app for replying on the go.
• Feedback, roadmaps, and changelogs built in: support requests can feed your product decisions directly instead of living in a separate tool.

Both the support suite and the product suite are included at every tier, with no separate add-ons. It's used by support and product teams at companies like Lovable, Raycast, and n8n.

Conclusion

Gleap's pricing is simpler than most legacy tools, but the $49 headline hides the real picture: that's an annual rate, AI is billed on top, and the features most teams need start at $149/mo or higher.

Featurebase is a modern support and product platform that bundles the same core stack - AI support, help center, feedback, and roadmaps - into one place, but with a free-forever plan and transparent $29/seat pricing.

It comes with a Free plan that includes unlimited conversations, and the onboarding takes minutes, so there's no downside to trying it. 👇

✨Automate your support with the fastest AI-enhanced Inbox today →

FAQs

How much does Gleap cost?

Gleap has 4 plans. Billed annually, Starter is $49/mo, Team is $149/mo, Pro is $299/mo, and Enterprise starts at $999/mo. Month-to-month pricing is higher at $59, $179, $359, and from $1,199 respectively. AI usage is billed separately by token on every plan.

Does Gleap have a free plan?

No. Gleap offers a 14-day free trial but no free-forever plan. If a free plan matters to you, Featurebase has one that includes live chat, unlimited conversations, a help center, feedback, and roadmaps for a single seat.

Does Gleap charge per seat?

Only on the entry tier. Starter includes 1 seat and 1 project. Team, Pro, and Enterprise all include unlimited seats and unlimited projects, so you aren't charged more for adding teammates. AI usage is still billed by consumption on top of the plan fee.

How is Gleap's AI usage billed?

Gleap bills AI by actual token usage and the model you select, charged on top of your monthly plan fee. The Team plan uses an Auto model, Pro unlocks all models and takes 25% off tokens, and Enterprise supports BYOK and custom terms. Your AI cost rises and falls with how much the Kai agents work.

Is Gleap cheaper than Intercom?

For many growing teams, yes. Gleap's Team plan is a flat $149/mo with unlimited seats, while Intercom charges per seat plus separate AI fees, which adds up fast as you grow. The trade-off is that Gleap bills AI by token usage, so your total still depends on volume.

What's the difference between Gleap's Team and Pro plans?

Team ($149/mo) covers unlimited seats, all support channels, workflows, AI replies, and surveys. Pro ($299/mo) adds the self-driving agents (Kai PM, Kai Code, and Kai Resolve) plus custom agents, access to all AI models, and 25% off AI tokens. If you won't use those agents, Team is usually enough.