Start for free

Resolve up to 80% of support with Fibi, our AI agent

Fibi handles everything from quick questions to complex issues, accurately and instantly. Your team takes the rest, and Fibi learns from every handoff.

Start for freeBook a demo
Resolution

Trained on your data,resolves within your rules

Custom Fibi Actions

  1. It learns from your files, websites, help center and Q&As, and answers only from what you gave it.

  2. It follows your instructions step by step and runs your Custom Actions to check, change or fix things for the customer.

  3. Set rules it never breaks, choose when it hands over, and route who gets the AI agent and who gets a person.

Channels

Answers on every channel,with the same knowledge and rules

  • Live chat

    Answers in the Messenger on your website and in your app.

  • Email

    Replies to the emails sent to your support address.

  • Slack

    Answers in the Slack channels you share with customers.

  • Microsoft Teams

    Answers in the Teams channels you share with customers.

  • WhatsApp

    Replies to WhatsApp messages with the same knowledge.

Handover

Best-in-class help desk,for everything AI canā€™t handle

Explore Help Desk

  1. In the inbox, the teammate sees the whole conversation and the sources behind every AI agent reply. Copilot catches them up in one click.

  2. Free users get the AI agent, Pro goes to your support team, Enterprise gets an SLA and your priority team. You set it with a workflow.

  3. When the AI agent canā€™t solve it, a teammate joins the same conversation. The customer never repeats the question.

Self-improving

Gets better every week,and finds its own gaps

Explore Help Center

  1. Fibi shows the questions it had no good answer for: missing articles, actions and knowledge, with the conversations behind each.

  2. Fibi writes the article and shows what it affects. Edit it or approve it. Nothing goes live without you.

  3. Click Improve answer on a Fibi reply. AI suggests the change to the article it used. Copy it or open the editor.

  4. With the Featurebase MCP, ChatGPT, Claude or Cursor edit your help center articles and add Q&A to the AI agentā€™s training data. Article edits land as drafts.

Visibility

Full visibility into your AI agent,for every segment and product area

Explore Reporting

  1. The AI agent tags each conversation with its product area and topic. See which areas still go to your team, and fix those first.

  2. See resolution and handoff rates for your Enterprise accounts, one channel or one team. Filter by any attribute you track.

  3. Ask how the AI agent is doing in your own AI tool. The Featurebase MCP reads the same reports as your dashboards.

  4. Schedule any report to your teamā€™s inbox every week or month, and keep a pulse on how the AI agent is doing.

Pricing

Simple, transparent pricing.No sales calls. Start today.

Fibi, our AI agent, resolves most conversations in seconds. You pay only when it resolves one.

Fibi AI agentLeading AI agents
Average resolution rate73%65%
Price$0.49per resolution$0.99ā€“$2.00per outcome or resolution

Intercom Fin $0.99 per outcome. Zendesk $1.50ā€“$2.00 per resolution.

How resolutions workSee pricing

ā€œFeaturebase solves more than 80% of our support queries with AI. The answers are so perfect it feels like magic.ā€
Umar KhanCo-founder at SocialBu

Built for support at scale. Ready for your next stage of growth.

Customer issues
30M+
Countries
186+
Customers
1,600+
Uptime
>99.99%

Your customer data, protected

Talk to salesExplore security
  • SOC 2 Type II
  • GDPR
  • CCPA

Frequently asked questions

What does Fibi learn from?

Your Help Center articles and API reference, changelog and feedback portal, plus files, websites and Q&A you add.

How long does setup take?

Minutes. Your Featurebase content is a source from the start. Write your instructions, pick the audience, and turn Fibi on.

Can Fibi do more than answer?

Yes. Write the steps in your Custom Instructions, and connect your API with Custom Fibi Actions (GET, POST, PUT or DELETE). Fibi checks, changes or looks up data in the conversation. Actions are on Professional and Enterprise.

What does Fibi do when it doesnā€™t know?

It says it couldnā€™t confirm the answer, and points to what your docs do cover. It never makes up a link, and never calls a planned feature released.

How does Fibi hand over to my team?

In the same conversation: a teammate joins and sees everything Fibi said. A workflow decides which team gets it, and can turn the conversation into a ticket.

How does Fibi get better?

Fibi shows where it had no good answer: missing articles, actions and knowledge, with the conversations behind each, and drafts the fix. You can also click Improve answer on any Fibi reply in the inbox: AI suggests the change to the article it used, or a Q&A snippet that Fibi uses next time.

Does Fibi change my content by itself?

No. Fibi suggests the article, action or snippet, and you approve it before it goes live.

Which languages and channels?

Fibi answers in the customerā€™s language, for every language you turn on. It works in your messenger on the web and in your iOS and Android apps, by email, and in Slack channels with your customers.

Is my data used to train AI models?

No. Your data is never used to train AI models. Featurebase is SOC 2 Type II certified and GDPR compliant. See security.

How much does Fibi cost?

$0.49 per resolution, on Growth, Professional and Enterprise. You pay once per conversation, and only when Fibi resolves it. See pricing.

Double your customers. Not your support team.

Join 1600+ modern software companies automating their support with Featurebase across all channels.

Start for freeGet a demo