AAlexJust now
Hi Dana, you asked for PDF export last month. Itās live now.
Proactively support & onboard customers
before they reach out
Onboard, engage, and notify customers with targeted messages.
Every reply lands in your inbox. No code needed.
ToursGuide new users through your product step by step, right on your site.Learn moreExplore Tours
JourneysCombine tours, chats, emails and banners into one automated journey.Learn moreExplore Journeys
MessagesBanners and chats in your app. When customers reply, Fibi or your team answers.Learn moreExplore Messages
UpdatesPost a release once. It reaches your Updates page, your app and inboxes.Learn moreExplore Updates
SurveysNPS, CSAT or your own questions, right in your product.Learn moreExplore Surveys
Onboarding
Onboard new users at scaleand get them to value faster
Guide new users through your product step by step, right on your live site. No code needed.
Point to a button or a new feature right where it lives, with a tip and a link to the guide.
Welcome every new user with a chat or an email from a real teammate. Replies land in your inbox.
See how many users reach each step of a tour and where they leave, then fix that step.
āFeaturebase has become an essential part of how we build at Elementor, and I couldnāt imagine going back to the way things were before.ā
Ido NavarroProduct Manager, ElementorJourneys
Build automated journeysacross every channel
Combine product tours, chats, emails, banners and surveys in one journey, on a no-code visual canvas.
Choose who enters by plan, company, page or any attribute, and see how many people match first.
Wait hours or days, then send each person down the right path based on what they do.
See how many people start, move through and finish every journey, step by step.
Messages
Announce targeted updateswherever your customers are
Pin a banner for a launch, and start a chat that Fibi or your team answers.
Send onboarding and news from a teammate. Replies land in your inbox.
Post one message to every customerās Slack channel at once.
Publish a release to your Updates page, your app and subscribers.
Ask for NPS, CSAT or feedback in your product, and see every answer in one report.
āWe needed a way to communicate updates to our customers and knew that one channel wouldnāt suffice. Thatās where Featurebase came in.ā
Trevor PyleHead of Product Marketing, ProfoundFeatures
More ways to getevery message right
Replies in your inbox
Every reply becomes an inbox conversation, so no question gets lost. Fibi answers first, your team takes the rest.
A/B testing
Test different paths in a journey against a control group, and keep what works best for every message after.
Templates
Get started in minutes with 20+ ready-made templates.
Personalization
Stay personal at scale with everyoneās names.
MCP
Draft and publish messages from Claude or ChatGPT.
70+ languages
Write once, reach customers in their own language.
Built for support at scale.
Ready for your next stage of growth.
- Customer issues
- 30M+
- Countries
- 186+
- Customers
- 1,600+
- Uptime
- >99.99%
Your customer data, protected
- SOC 2 Type II
- GDPR
- CCPA
Trusted by fastāmoving software companies
Read customer storiesāThanks to the Changelog popup widget, our customers actually see our updates. If youāre not announcing new features like this, youāre announcing new features wrong.ā
Wilson WilsonCo-founderRead the storyāThe product is incredibly well-designed and frictionless. We use it for our changelog with automated email notifications to specific customer segments.ā
Florian BarralCo-founder & CEOSimple, transparent pricing. No sales calls. Start today.
- per seat / month, billed yearly10-day free trial. No credit card required.
- From$29
- per emailThe first 5,000 emails every month are free.
- From$0.001
- end users, chats & bannersTours & surveys from $0.0045.
- Unlimited
Frequently asked questions
What is Featurebase Outbound?
Outbound is the proactive side of Featurebase. Send product tours, chats, banners, emails, Slack broadcasts, surveys and updates, one by one or combined in Journeys. Every reply lands in the same inbox as your support conversations, where Fibi and your team answer it.
What is proactive support?
Proactive support means helping customers before they reach out. You guide new users, announce changes and flag known issues right where customers are, so they find the answer before they need to ask.
Which message types can I send?
How do Journeys work?
A journey combines messages into one automated flow on a visual canvas. Choose who enters, then add messages, waits and rules, so each person gets the right next step. Split test paths against each other and see how every message performs.
Where do replies go, and can Fibi answer them?
Replies to chats and emails become conversations in your inbox, with an assignee, like any other conversation. Turn on āLet Fibi answerā on a chat, and Fibi, our AI agent, answers the replies first.
Will messages annoy my customers?
You decide who sees each message, where and how often: audience rules, page triggers, send once or more than once, start and stop dates, and office hours. Preview how many people match before you go live. Customers can close banners and opt out of email types.
Do I need a developer?
Only once, to install the Featurebase SDK, the same one that runs the Messenger. After that, you build tours right on your live site and send every message without code.
Can I A/B test messages?
Yes, in Journeys. A split test sends people down up to five paths by share, with an optional control group, so you can keep the path that works best. Every message also shows its own results.
Which customer data can I target on?
Any user or company attribute in Featurebase, such as plan, company size, signup date or your own custom attributes, sent from your app, our API or a CRM like HubSpot or Salesforce. Add the page someone is on and how long they have been there. In Journeys, you can also branch on what people did with your messages, like a tour step they saw or a survey answer, and on your own events.
Is Outbound included in my plan?
Yes. Outbound is part of the same subscription as the rest of Featurebase, with no add-on. Chats and banners have no usage fee. Product tours and in-app surveys include 500 views a month, then from $0.0045 per view. Emails include 5,000 a month, then from $0.001 per email. See every plan on our pricing page.
Turn new signups into active customers.
Join 1600+ modern software companies that help customers before they ask.