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Modern ticketing inbox for fast-moving teams
Resolve complex issues with tickets that streamline collaboration and keep customers in the loop.
Free plan10-day free trialNo credit card required
Customer tickets
Move seamlessly fromconversation to resolution
Convert a chat or email in one step when a case needs more time. The customer keeps replying in the same thread.
Fibi writes the title and description and fills in the form fields from the conversation. You review and submit.
Collect structured data upfront through forms with required fields to reduce back-and-forth.
Create statuses that match how your team works, like Investigating or Escalated to engineering.
āThe customer support management has been so pleasant that Iām actually addicted to using Featurebase and checking our tickets.ā
Thibault PauletCo-founder, RizeCustomer updates
Customers see every update,without asking
Every status change shows up in the conversation where the customer asked, so they never have to check in.
Customers find every open and resolved ticket in the Messenger, with its status and a progress bar.
Customers get an email when their ticket moves, so nobody has to write in and ask for an update.
Customers submit, view and track all their tickets in your portal, without reaching out to your team.
Collaboration
Collaborate behind the scenes,without the chaos
Leave an internal note or @mention someone from finance or engineering. The customer never sees it.
Hand a ticket to your engineers in Linear, Jira, or other tools. Statuses sync back, so you know when to follow up.
Link every report of the same issue to one request. When the fix ships, reply in every linked conversation.
Connect with your favorite tools
Connect Featurebase with your favorite tools in just a few clicks, with new integrations added constantly.
Built for support at scale. Ready for your next stage of growth.
- Customer issues
- 30M+
- Countries
- 186+
- Customers
- 1,600+
- Uptime
- >99.99%
Your customer data, protected
- SOC 2 Type II
- GDPR
- CCPA
Trusted by fastāmoving support teams.
Read customer storiesāOur support email was filled. Featurebase unifies both private support chats with public support tickets.ā
Michael LingelbachCo-founder, CEOāFeaturebase helps us turn customer support into actionable items for our product roadmap, which has been very effective.ā
Gabriel FerrazFounderSimple, transparent pricing. No sales calls. Start today.
- per seat / month, billed yearly10-day free trial. No credit card required.
- From$29
- per AI resolutionOnce, only when Fibi fully resolves it by itself.
- $0.49
- customers & ticketsOn every plan.
- Unlimited
Frequently asked questions
What is a ticketing system?
A ticketing system helps support teams track, manage and resolve customer requests that are too complex for a quick chat. In Featurebase, tickets live in the same inbox as your conversations, so your team handles simple questions and complex issues in one place, with AI, workflows and customer updates built in.
Whatās the difference between conversations and tickets?
Conversations are for simple questions you can answer quickly, like āHow do I delete tags?ā. Tickets are for complex requests that take time, need investigation or need other teams, like āMy bill is incorrect, please issue a refund.ā Both live in the same inbox, so your team moves faster.
Can I turn a chat or an email into a ticket?
Yes. Convert any conversation in one step, and the customer keeps replying in the same thread. Fibi fills in the title, the description and the form fields from the conversation. You can also turn every new inbound email into a ticket.
Can customers track their tickets?
Yes. In the Messengerās Tickets tab with a progress bar, in the Tickets portal next to your help center and feedback board, and by email when the status changes. The Tickets portal is on the Professional plan.
Can I create my own ticket types and forms?
Yes. Each ticket type has its own form (text, number, select, multi-select, checkbox, date and file fields), required or internal fields, and its own statuses. Free includes the default type, Growth up to 5 types, Professional unlimited.
How do ticket statuses work?
Statuses sit in four groups: Under Review, Active, Waiting on customer and Done. Name your own statuses with a colour, and pick the ones each ticket type uses.
How do I escalate a ticket to engineering?
From the ticket, create or link an issue in Linear, Jira, GitHub or ClickUp through a request. Statuses sync back, and when the fix ships you can update every linked customer in one step.
Can I automate ticket workflows?
Yes. The visual Workflow builder can route tickets, send ticket forms in the Messenger, turn conversations into tickets and set ticket states, all without code. Workflows and SLAs are on the Professional plan.
Can I migrate existing data from other tools?
Yes, you can:
- For support data - we have automatic help center importers from many popular support platforms, including Intercom, Zendesk, and Crisp. Read more here.
- For feedback data - we support automatic migration from Canny, Productboard, Frill, and Beamer, among others. You can also import feedback via a CSV file. Read more here.
How much does Featurebase cost?
Start with the Free plan: ticketing, live chat, the inbox and the mobile app are on every plan. Growth adds up to 5 ticket types, email support and Fibi. Professional adds unlimited ticket types, the Tickets portal, Workflows and SLAs. See pricing.
What else can I do with Featurebase?
Featurebase is more than a ticketing system. The same workspace has an AI-powered help center, feedback collection with a public roadmap, a changelog for product updates, and many integrations.
AI-powered ticketing for modern support teams
Resolve complex issues faster with AI-powered ticketing and automations, designed for maximum efficiency.