Start for free

Run your support from your AI tools

Ask about a customer, pull context from every part of Featurebase
and draft the reply in your inbox, from ChatGPT, Claude or Cursor.

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Works with
  • Claude
  • ChatGPT
  • Codex
  • Cursor
  • VS Code
  • and any MCP client
Setup guide
Support

Answer faster,with context from everywhere

  1. Find the conversations that need you and put a draft reply in your composer. Nothing is sent until you say so.

  2. Ask how support is going, by team, channel or product area. Answers come from the same reports as your dashboards.

  3. Update help articles and add Q&A for your AI agent the day something ships.

Product

Know what customers want,without opening a tab

  1. Ask what Enterprise customers asked for this month. Get the top requests, the revenue behind them and their own words.

  2. Rank requests by the monthly spend of the customers who asked, and by the deals still open.

  3. Find popular requests with no update in 60 days, then post an update to everyone who voted.

Tools

168 tools,for every part of Featurebase

ReadWriteDelete

Inbox 32 tools

Conversations, tickets, tags and drafts.

15 read11 write6 delete

Conversationssupport_ā€¦

  • support_conversations_list
  • support_conversations_retrieve
  • support_conversations_search
  • support_conversations_create
  • support_conversations_draft
  • support_conversations_participants_add
  • support_conversations_redact
  • support_conversations_reply
  • support_conversations_tags_attach
  • support_conversations_update
  • support_conversations_delete
  • support_conversations_discardDraft
  • support_conversations_participants_remove
  • support_conversations_tags_detach

Ticketssupport_ā€¦

  • support_tickets_categories_list
  • support_tickets_categories_retrieve
  • support_tickets_customFields_list
  • support_tickets_customFields_retrieve
  • support_tickets_list
  • support_tickets_retrieve
  • support_tickets_statuses_list
  • support_tickets_statuses_retrieve
  • support_tickets_create
  • support_tickets_reply
  • support_tickets_update
  • support_tickets_delete

Tagssupport_ā€¦

  • support_conversationTags_list
  • support_conversationTags_retrieve
  • support_conversationTags_createOrRename
  • support_conversationTags_delete

Conversation attributesconversationAttributes_ā€¦

  • conversationAttributes_list
  • conversationAttributes_retrieve

168 tools in all. Every session also hasfeaturebase_whoami and search_docs, to check the workspace and look up the API.

Control

Control every tool,one by one

  1. Every action is its own tool, marked read, write or delete. In your AI client, allow it, ask before it runs, or switch it off.

  2. Keep replies, updates and deletes on ā€œaskā€, and check each one before it runs.

  3. An admin approves the client in the browser, with no API key to paste. Disconnect it in Settings at any time.

Frequently asked questions

Which AI tools does it work with?

Claude, Claude Code, ChatGPT, Codex, Cursor and VS Code, and any other client that supports remote MCP servers. The setup guide has the steps for each.

What can it do?

Almost everything the Featurebase API can: 168 tools across the inbox, feedback, the help center, AI agent training data, changelogs, contacts and companies, reports and workspace settings.

Can I limit what it can do?

Yes. Each tool is separate and marked read, write or delete, so your AI client can allow it, ask before it runs, or turn it off.

Will it reply to customers on its own?

No. When you ask for a reply, it puts a draft in your composer that only you can see. It sends only when you tell it to.

Do I need an API key?

No. An admin signs in with OAuth in the browser and approves the client.

Can it reach billing?

No. The connection never reaches billing or other organizations. Disconnect a client in Settings ā†’ MCP, and its access stops at once.

Bring Featurebase into your AI tools

Connect ChatGPT, Claude or Cursor in a few clicks, and decide what each tool can do.

Start for freeGet a demo