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To create a knowledge base, follow these steps: 1. Choose a platform: Pick a knowledge base software that suits your needs. Featurebase has a free plan. 2. Gather info: Collect FAQs from live chats, existing guides, and relevant documentation that can help you answer all questions. 3. Create the structure: Decide on the key topics and categories you’d need to cover for your product. Structure it logically with categories and subcategories. 4. Write articles: Ensure they’re clear, concise, and easy to navigate. Add illustrations with annotations to help visitors quickly grasp the main steps or information. 5. Improve and test: Your knowledge base is a living document. After you’ve published it, make sure to keep it up to date and check analytics to see if users found their answers.

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GuidesAPI reference

How can we help you?

Ask AI or search our help articles to find an answer to your questions.

Search...Ask AI

Getting started

Set up your workspace, invite your team and connect your data.

8 articles

Security & access

SSO, seats, roles and API keys for your workspace.

12 articles

Dashboards & reports

Build dashboards, share reports and set alerts.

21 articles

Integrations

Connect Slack, Linear and webhooks to Acme.

9 articles

API keys

Rotate an API key

Swap in a new key without downtime, then retire the old one.

Rotate a key when a teammate leaves or when a key may have leaked. The old key keeps working for 24 hours, so your apps never stop.

Rotate the key

Open Settings → API keys.
Open the key and select Rotate.
Copy the new key. It starts with ak_live_.

Update the key in your apps within 24 hours. After that, requests with the old key fail with 401.

Update your apps

Replace the old key in every app and server that calls the Acme API. Then send one test request with the new key.

Revoke the old key

Done early? Open the old key and select Revoke to stop it at once.

Still need help? Ask the team

API keys

Rotate an API key

Creates a new secret for the key. The old secret keeps working for 24 hours.

POST

/v2/api-keys/{id}/rotate

Try it

Authorizations

Authorizationstringheaderrequired

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

idstringrequired

The ID of the API key to rotate.

Fibi

How do I rotate my API key?

Open Settings → API keys, then:

Open the key and select Rotate.
Update your apps within 24 hours. 1

Fibi·Now

Thinking...

Ask anything

Rotate an API keyHelp article

See customers

AI answers

Give customers answers,not just articles

Explore Fibi AI

GuidesAPI reference

How can we help you?

Ask AI or search our help articles to find an answer to your questions.

Search...Ask AI

Getting started

Set up your workspace, invite your team and connect your data.

8 articles

Security & access

SSO, seats, roles and API keys for your workspace.

12 articles

Dashboards & reports

Build dashboards, share reports and set alerts.

21 articles

Integrations

Connect Slack, Linear and webhooks to Acme.

9 articles

API keys

Create, rotate and scope keys for the API.

7 articles

Data sources

Connect a database, a warehouse or a CSV file.

14 articles

Sharing & embeds

Share dashboards by link or embed them.

6 articles

Alerts

Get a message in Slack when a metric moves.

5 articles

Import & export

Move data in and out of Acme with CSV files.

8 articles

Developers

Build on Acme with the REST API and SDKs.

18 articles

Workspaces

Organize teams, projects and environments.

4 articles

Troubleshooting

Fix sync errors and slow dashboards.

11 articles

Security & access

Set up SSO

Let your team sign in to Acme with your identity provider.

With SSO on, your team signs in to Acme through your identity provider. You need the Admin role and a verified domain.

Add your domain

Open Settings → Security.
Add your company domain and copy the TXT record.
Add the record to your DNS. Acme checks it for you.

Connect your identity provider

Paste the metadata URL from Okta, Microsoft Entra ID or Google Workspace. Acme reads the rest.

Turn on SSO for your team

Turn on SSO. Teammates sign in with SSO the next time they open Acme.

Still need help? Ask the team

API keys

Rotate an API key

Swap in a new key without downtime, then retire the old one.

Rotate a key when a teammate leaves or when a key may have leaked. The old key keeps working for 24 hours, so your apps never stop.

Rotate the key

Open Settings → API keys.
Open the key and select Rotate.
Copy the new key. It starts with ak_live_.

Update the key in your apps within 24 hours. After that, requests with the old key fail with 401.

Update your apps

Replace the old key in every app and server that calls the Acme API. Then send one test request with the new key.

Revoke the old key

Done early? Open the old key and select Revoke to stop it at once.

Still need help? Ask the team

API guides

Rotate keys without downtime

Rotate an API key from your code. The old key keeps working for 24 hours.

An API key has full access to your workspace. Keep it on your server, never in browser code or in git.

Rotate the key

Send the key's ID. The response holds the new key, and the old one stays valid for 24 hours.

POST/v2/api-keys/{id}/rotate

curl --request POST \
  --url https://api.acme.com/v2/api-keys/$KEY_ID/rotate \
  --header 'Authorization: Bearer $ACME_API_KEY'

Deploy the new key

Store the new key in your secrets manager and deploy. Then send one test request with it.

Revoke the old key

When every app uses the new key, call DELETE /v2/api-keys/{id} on the old one.

Still need help? Ask the team

AcmeOverview

Brightline · Last 30 days

Active users482

Sessions1,960

Avg. time6m 12s

Weekly active users

AFibi

Hi, Dana! 👋How can we help you today?

Invite your team
Set up SSO
Connect Slack

How do I make a teammate an admin?

Open Settings → Team, then:

Click the teammate’s name.
Set the role to Admin.
Click Save 1

Fibi·Now

That didn’t work. Can I talk to someone?

I’ve passed this to the team. They’ll reply here.

Fibi·Now

AMWaiting for a teammate

Alex joined the conversation

Alex is typing

Hi Dana, only owners can change roles. I’ve made you an owner. Try again now.

Alex·Now

Thinking...

Ask anything

GuidesAPI reference

How can we help you?

Ask AI or search our help articles to find an answer to your questions.

Search...Ask AI

Getting started

Set up your workspace, invite your team and connect your data.

8 articles

Security & access

SSO, seats, roles and API keys for your workspace.

12 articles

Dashboards & reports

Build dashboards, share reports and set alerts.

21 articles

Integrations

Connect Slack, Linear and webhooks to Acme.

9 articles

API keys

Create, rotate and scope keys for the API.

7 articles

Data sources

Connect a database, a warehouse or a CSV file.

14 articles

Sharing & embeds

Share dashboards by link or embed them.

6 articles

Alerts

Get a message in Slack when a metric moves.

5 articles

Import & export

Move data in and out of Acme with CSV files.

8 articles

Developers

Build on Acme with the REST API and SDKs.

18 articles

Workspaces

Organize teams, projects and environments.

4 articles

Troubleshooting

Fix sync errors and slow dashboards.

11 articles

Security & access

Set up SSO

Let your team sign in to Acme with your identity provider.

With SSO on, your team signs in to Acme through your identity provider. You need the Admin role and a verified domain.

Add your domain

Open Settings → Security.
Add your company domain and copy the TXT record.
Add the record to your DNS. Acme checks it for you.

Connect your identity provider

Paste the metadata URL from Okta, Microsoft Entra ID or Google Workspace. Acme reads the rest.

Turn on SSO for your team

Turn on SSO. Teammates sign in with SSO the next time they open Acme.

Still need help? Ask the team

API keys

Rotate an API key

Swap in a new key without downtime, then retire the old one.

Rotate a key when a teammate leaves or when a key may have leaked. The old key keeps working for 24 hours, so your apps never stop.

Rotate the key

Open Settings → API keys.
Open the key and select Rotate.
Copy the new key. It starts with ak_live_.

Update the key in your apps within 24 hours. After that, requests with the old key fail with 401.

Update your apps

Replace the old key in every app and server that calls the Acme API. Then send one test request with the new key.

Revoke the old key

Done early? Open the old key and select Revoke to stop it at once.

Still need help? Ask the team

API guides

Rotate keys without downtime

Rotate an API key from your code. The old key keeps working for 24 hours.

An API key has full access to your workspace. Keep it on your server, never in browser code or in git.

Rotate the key

Send the key's ID. The response holds the new key, and the old one stays valid for 24 hours.

POST/v2/api-keys/{id}/rotate

curl --request POST \
  --url https://api.acme.com/v2/api-keys/$KEY_ID/rotate \
  --header 'Authorization: Bearer $ACME_API_KEY'

Deploy the new key

Store the new key in your secrets manager and deploy. Then send one test request with it.

Revoke the old key

When every app uses the new key, call DELETE /v2/api-keys/{id} on the old one.

Still need help? Ask the team

help.acme.com/en/articles/rotate-an-api-key.md

# Rotate an API keySwap in a new key without downtime, then retire the old one.Rotate a key when a teammate leaves or when a key may have leaked. The old key keeps working for 24 hours, so your apps never stop.1. **Rotate the key**1. Open **Settings → API keys**.2. Open the key and select `Rotate`.3. Copy the new key. It starts with `ak_live_`.> [!NOTE]> Update the key in your apps within 24 hours. After that, requests with the old key fail with `401`.2. **Update your apps**Replace the old key in every app and server that calls the Acme API. Then send one test request with the new key.3. **Revoke the old key**Done early? Open the old key and select `Revoke` to stop it at once.

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GuidesAPI reference

How can we help you?

Ask AI or search our help articles to find an answer to your questions.

Search...Ask AI

Getting started

Set up your workspace, invite your team and connect your data.

8 articles

Security & access

SSO, seats, roles and API keys for your workspace.

12 articles

Dashboards & reports

Build dashboards, share reports and set alerts.

21 articles

Integrations

Connect Slack, Linear and webhooks to Acme.

9 articles

API keys

Create, rotate and scope keys for the API.

7 articles

Data sources

Connect a database, a warehouse or a CSV file.

14 articles

Sharing & embeds

Share dashboards by link or embed them.

6 articles

Alerts

Get a message in Slack when a metric moves.

5 articles

Import & export

Move data in and out of Acme with CSV files.

8 articles

Developers

Build on Acme with the REST API and SDKs.

18 articles

Workspaces

Organize teams, projects and environments.

4 articles

Troubleshooting

Fix sync errors and slow dashboards.

11 articles

Security & access

Set up SSO

Let your team sign in to Acme with your identity provider.

With SSO on, your team signs in to Acme through your identity provider. You need the Admin role and a verified domain.

Add your domain

Open Settings → Security.
Add your company domain and copy the TXT record.
Add the record to your DNS. Acme checks it for you.

Connect your identity provider

Paste the metadata URL from Okta, Microsoft Entra ID or Google Workspace. Acme reads the rest.

Turn on SSO for your team

Turn on SSO. Teammates sign in with SSO the next time they open Acme.

Still need help? Ask the team

API keys

Rotate an API key

Swap in a new key without downtime, then retire the old one.

Rotate a key when a teammate leaves or when a key may have leaked. The old key keeps working for 24 hours, so your apps never stop.

Rotate the key

Open Settings → API keys.
Open the key and select Rotate.
Copy the new key. It starts with ak_live_.

Update the key in your apps within 24 hours. After that, requests with the old key fail with 401.

Update your apps

Replace the old key in every app and server that calls the Acme API. Then send one test request with the new key.

Revoke the old key

Done early? Open the old key and select Revoke to stop it at once.

Still need help? Ask the team

API guides

Rotate keys without downtime

Rotate an API key from your code. The old key keeps working for 24 hours.

An API key has full access to your workspace. Keep it on your server, never in browser code or in git.

Rotate the key

Send the key's ID. The response holds the new key, and the old one stays valid for 24 hours.

POST/v2/api-keys/{id}/rotate

curl --request POST \
  --url https://api.acme.com/v2/api-keys/$KEY_ID/rotate \
  --header 'Authorization: Bearer $ACME_API_KEY'

Deploy the new key

Store the new key in your secrets manager and deploy. Then send one test request with it.

Revoke the old key

When every app uses the new key, call DELETE /v2/api-keys/{id} on the old one.

Still need help? Ask the team

API keys

Rotate an API key

Creates a new secret for the key. The old secret keeps working for 24 hours.

POST

/v2/api-keys/{id}/rotate

Try it

Authorizations

Authorizationstringheaderrequired

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

idstringrequired

The ID of the API key to rotate.

Dashboards / Product usageLast 30 daysShare

OverviewEngagementRetentionAccounts

Active users4,812+8.2%

Sessions19,604+5.1%

Avg. session6m 12s+0:24

Retention, day 3041.3%−0.6%

Daily active usersUnique users with at least one sessionThis periodPrevious

AcmeDashboards/OverviewShare

Overview

Brightline · Last 30 days

Active users482

Sessions1,960

Avg. time6m 12s

Weekly active users · Last 12 weeks

Hi, Dana! 👋

How can we help you today?

Ask a question

Rotate the key

Open Settings → API keys.
Open the key and select Rotate.
Copy the new key. It starts with ak_live_.

Update the key in your apps within 24 hours. After that, requests with the old key fail with 401.

Update your apps

Replace the old key in every app and server that calls the Acme API. Then send one test request with the new key.

Revoke the old key

Done early? Open the old key and select Revoke to stop it at once.

All messages (46)

OpenRecent

Sarah Miller

Do unused seats roll over to next month?

now

Tom Becker

Perfect, that worked!

Lisa Novak

Invite link expired

12m

Ryan Cole

Do webhooks retry?

26m

Nina Park

SCIM setup with Okta

Maya Chen

Add seats mid-cycle?

Owen Hart

Webhook signature error

Priya Shah

SAML login error

Jonas Weber

Bulk export rate limits

Sarah Miller

Do unused seats roll over to next month?

now

Hi Sarah, unused seats don’t roll over, but you can remove seats any time before your renewal. Read more in Seats and billing

Sent•now

ReplyInternal Note

Use '/' for commands

Send

Details

Copilot

Do unused seats roll over?

Searching: unused seats, billing...

No. Unused seats end with each billing cycle. 1

Suggested reply

Hi Sarah, unused seats don’t roll over, but you can remove seats any time before your renewal. Read more in Seats and billing

Add to editorAdded to editor

Seats and billing

Ask AI Copilot...

Seats and billing

Unused seats end with each billing cycle and don’t carry over. Remove seats any time before your renewal date.

Open article

DashboardsShare

Brightline · Last 30 days

Active users482

Sessions1,960

Avg. time6m 12s

Weekly active users

API keysCreate key

Brightline · 3 keys

KeyExpires

Productionsk_live_••••4f2aIn 11 daysRotate

Stagingsk_test_••••9c1eIn 36 daysRotate

Data exportsk_live_••••77b0In 75 daysRotate

API requests · Last 30 days

AAlex

API keys now expire after 90 days

Here’s how to rotate yours:

Rotate an API key

Got it

help.acme.com/en/help/articles/rotate-an-api-key

API keys

Rotate an API key

Swap in a new key without downtime, then retire the old one.

Rotate a key when a teammate leaves or when a key may have leaked. The old key keeps working for 24 hours, so your apps never stop.

Rotate the key

Open Settings → API keys.
Open the key and select Rotate.
Copy the new key. It starts with ak_live_.

Update the key in your apps within 24 hours. After that, requests with the old key fail with 401.

Update your apps

Replace the old key in every app and server that calls the Acme API. Then send one test request with the new key.

Revoke the old key

Done early? Open the old key and select Revoke to stop it at once.

Still need help? Ask the team

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Restrict articles to your team or specific users.
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Scott SagerFounder, ChangeMap

Self-improving

Effortlesslyup to date

API keys

Rotate an API key

Swap in a new key without downtime, then retire the old one.

Rotate the key

Open Settings → API keys, open the key and select Rotate.

Fibi is writing…Added automatically· from 3 conversations

Webhooks keep working. Rotating a key doesn’t change your webhook signing secret, so there’s nothing to update.

Update your apps

Replace the old key in every app and server that calls the Acme API.

Revoke the old key

Done early? Open the old key and select Revoke to stop it at once.

Dana Kim · Brightline

Will rotating our key break webhooks?

Leo Grant · Tidewell

Do webhooks work after a key rotation?

Maya Chen · Fernway

New API key. Do I update webhooks?

Help Center/Rotate an API key

Comparing with the version published Oct 8, 10:02 AM by Alex Rivera

Restore this version

API keys

Rotate an API key

Swap in a new key without downtime, then retire the old one.

The old key keeps working for 2448 hours, so your apps have time to switch.

1Open Settings → API keys.

2Open the key and select Rotate.

3Copy the new key.

Update your apps

Replace the old key in every app and server that calls the Acme API. Then send one test request with the new key.

Version history

Oct 8

Sam LeeOct 8, 2:14 PMLive

Alex RiveraOct 8, 10:02 AMComparing

Sep 30

Maya ChenSep 30, 4:40 PM

3 published versions

Version restored

GuidesAPI reference

API keys

Rotate an API key

Swap in a new key without downtime, then retire the old one.

Rotate the key

Update your apps

Revoke the old key

Was this helpful?

Thank you for your feedback!

Still need help? Ask the team

Help Center Stats

3 Current visitorsLast 30 days

Unique visitors1,326

Site pageviews3.9K

Reactions96

Sep 21Sep 28Oct 5Oct 12Oct 19

Best Reacted Help Articles

ArticlePositivity score

Rotate an API key89

Invite your team86

Share a dashboard81

Set up SSO75

Write, update, and organize your articles from Claude and ChatGPT through our MCP.
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Every change is saved. Compare any version and restore it in one click.
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API docs

Your API reference, next to your Help Center

Explore API docs

GuidesAPI reference

How can we help you?

Ask AI or search our help articles to find an answer to your questions.

Search...Ask AI

Getting started

Set up your workspace, invite your team and connect your data.

8 articles

Security & access

SSO, seats, roles and API keys for your workspace.

12 articles

Dashboards & reports

Build dashboards, share reports and set alerts.

21 articles

Integrations

Connect Slack, Linear and webhooks to Acme.

9 articles

Security & access

Set up SSO

Let your team sign in to Acme with your identity provider.

With SSO on, your team signs in to Acme through your identity provider. You need the Admin role and a verified domain.

Add your domain

Open Settings → Security.
Add your company domain and copy the TXT record.
Add the record to your DNS. Acme checks it for you.

Connect your identity provider

Paste the metadata URL from Okta, Microsoft Entra ID or Google Workspace. Acme reads the rest.

Turn on SSO for your team

Turn on SSO. Teammates sign in with SSO the next time they open Acme.

Still need help? Ask the team

API keys

Rotate an API key

Swap in a new key without downtime, then retire the old one.

Rotate a key when a teammate leaves or when a key may have leaked. The old key keeps working for 24 hours, so your apps never stop.

Rotate the key

Open Settings → API keys.
Open the key and select Rotate.
Copy the new key. It starts with ak_live_.

Update the key in your apps within 24 hours. After that, requests with the old key fail with 401.

Update your apps

Replace the old key in every app and server that calls the Acme API. Then send one test request with the new key.

Revoke the old key

Done early? Open the old key and select Revoke to stop it at once.

Still need help? Ask the team

API guides

Rotate keys without downtime

Rotate an API key from your code. The old key keeps working for 24 hours.

An API key has full access to your workspace. Keep it on your server, never in browser code or in git.

Rotate the key

Send the key's ID. The response holds the new key, and the old one stays valid for 24 hours.

POST/v2/api-keys/{id}/rotate

curl --request POST \
  --url https://api.acme.com/v2/api-keys/$KEY_ID/rotate \
  --header 'Authorization: Bearer $ACME_API_KEY'

Deploy the new key

Store the new key in your secrets manager and deploy. Then send one test request with it.

Revoke the old key

When every app uses the new key, call DELETE /v2/api-keys/{id} on the old one.

Still need help? Ask the team

API keys

Rotate an API key

Creates a new secret for the key. The old secret keeps working for 24 hours.

POST

/v2/api-keys/{id}/rotate

Try it

Authorizations

Authorizationstringheaderrequired

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

idstringrequired

The ID of the API key to rotate.

Acme

GuidesAPI reference

API keys

Rotate an API key

Creates a new secret for the key. The old secret keeps working for 24 hours.

POST/v2/api-keys/{id}/rotateTry it

Rotate an API keycURL

curl --request POST \
  --url https://api.acme.com/v2/api-keys/{id}/rotate \
  --header 'Authorization: Bearer <token>'

200401

{
  "id": "key_8f2c",
  "name": "Production server",
  "secret": "ak_live_7Qm2…",
  "oldKeyExpiresAt": "2026-10-09T09:41:00Z"
}

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4. Write articles: Ensure they’re clear, concise, and easy to navigate. Add illustrations with annotations to help visitors quickly grasp the main steps or information.
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Can I have my help center in multiple languages?

Absolutely! You can set up your help center to support over 70 languages. The help center will automatically display in your users’ language based on their browser settings. Translate with AI and keep your product names as protected terms, or write a translation by hand.

Can I use my own domain?

Absolutely. Featurebase lets you host your help center on your own domain (e.g. help.yourcompany.com) and customize the design to match your brand.

Does Fibi use the Help Center?

Yes. Fibi, our AI agent, answers from your articles and the other sources you connect. When it cannot answer, it hands the conversation to your team.

Can AI tools read my docs?

Yes. Every article has a Markdown version, and your help center has an llms.txt file. On public pages, readers can open the article in ChatGPT or Claude from the page menu.

How much does Featurebase cost?

Our pricing grows with you. Start for free, and try any paid plan free for 10 days, no credit card required. See every plan on our pricing page.

What else can I do with Featurebase?

Featurebase is a lot more than just a knowledge base tool. We offer a suite of tools that help support, product, and GTM teams build products users love. That includes an AI-powered support inbox, live chat, feedback collection & management, in-app surveys, changelogs, and loads of integrations with other tools.

Give customers answers, not just articles.

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Give customers answers,not just articles

Add your domain

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Add your domain

Connect your identity provider

Turn on SSO for your team

Rotate the key

Update your apps

Revoke the old key

Rotate the key

Deploy the new key

Revoke the old key

Help, right whereyour customers need it

Add your domain

Connect your identity provider

Turn on SSO for your team

Rotate the key

Update your apps

Revoke the old key

Rotate the key

Deploy the new key

Revoke the old key

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Rotate the key

Update your apps

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Your API reference, next to your Help Center

Add your domain

Connect your identity provider

Turn on SSO for your team

Rotate the key

Update your apps

Revoke the old key

Rotate the key

Deploy the new key

Revoke the old key

Authorizations

Path Parameters

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