Featurebase creates a single source of truth for all your support, product, and customer data to help you move faster at scale.
āFeaturebase has become an essential part of how we build at Elementor, and I couldnāt imagine going back to the way things were before.ā
Ido NavarroProduct Manager, ElementorāFeaturebase has helped create clarity around what our internal users need. Thatās been huge for us in a platform organisation where input comes from every direction.ā
Eline HenriksenHead of Product - Cloud Platforms, TelenorSend every conversation to the right team, with SLAs that keep everyone on time.
Share the workload evenly across your team with assignment limits, so every teammate can focus.
Track your team and AI performance in one place, and see where to improve before customers notice.
Give customers a tailored experience for every brand, while your team works from the same place.
Let sales, product and engineering join conversations for free.
Sign in with SAML 2.0 or OIDC, and enforce SSO for your team.
Your identity provider adds and removes teammates for you.
Decide exactly what each teammate can see and do.
See what admins changed and when, and export it to CSV.
Your data is never used to train any AI models.
Require 2FA for every admin in the workspace.
Answer customers in Teams, and sync Azure DevOps work items.
Sync your CRM data, escalate issues to your engineers, and keep everyone working without switching tools.
āFeaturebase has helped us prioritize projects to improve our developer tools and ensure every individual user is valued and heard. The time savings have been significant.ā
Tom ElliottDirector of Software EngineeringRead the storyāFeaturebase has become central to us at Spacelift: one place to track issues, prioritize customer requests, and close the loop. Our customers really appreciate that transparency.ā
Marcin WyszynskiCo-founder, Chief R&D OfficerYou donāt need a migration team. Import data from your
old tools with one click.
Importers
Intercom
Zendesk
Crisp
HubSpot
Salesforce
CannyYes. Featurebase has handled 30M+ customer issues for 1,600+ customers in 186+ countries, with more than 99.99% uptime. Enterprise adds SSO, SCIM, custom roles, multiple brands, personalized onboarding and 50 free Lite seats for the rest of the company.
Yes. Featurebase is SOC 2 Type II certified. The full report is available under NDA in our Trust Center.
In the EU: the Netherlands, Germany and Ireland. Data is encrypted in transit (TLS) and at rest (AES). Details are in the Security FAQ.
No. Your data is never used to train any AI models. Our AI Policy lists the AI providers we use and how your data is handled.
Yes. Our Data Processing Agreement follows the GDPR and covers every customer. The subprocessor list is public.
Enterprise SSO works with SAML 2.0 and OIDC providers such as Okta, Entra ID and Google, and SCIM 2.0 keeps your teammates in sync. See SSO setup and directory sync.
Yes. On the Enterprise plan, we fill out your security questionnaires for you.
Yes. Your past conversations and help center come over from Intercom and Zendesk, your help center from Crisp with one link, and your feedback from Canny or any CSV file. Enterprise includes personalized onboarding. See how to switch.
Yes. The Enterprise plan includes custom invoicing and personalized onboarding.
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