The AI help desk for human and AI customer service
Every channel in one inbox. Fibi AI agent resolves up to 80% of questions, and workflows route the rest to the right person.
Free plan10-day free trialNo credit card required
Support your customers anywhere
- Live chat
Embeddable Messenger widget with your live chat, help articles, and product updates.
- Email
Seamlessly sync your customers’ support emails into your Featurebase inbox.
- Slack
Reply to Slack chats straight from your support inbox, enriched with customer data.
- Microsoft Teams
Answer the Teams channels you share with customers, next to everything else.
- WhatsApp
Reply to WhatsApp messages with the same tools as every other conversation.
Modern AI-native inbox.Research and reply in seconds.
Fibi, our AI agent, resolves the repetitive questions instantly and hands the rest over with full context.
Copilot catches you up, then digs through your docs, past conversations and even your codebase.
Copilot drafts a ready-to-send reply in your tone of voice, with the sources it used.
AI finds the gaps in your answers and suggests the help center fix, so Fibi and Copilot get better with every conversation.
“Featurebase solves more than 80% of our support queries with AI. The answers are so perfect it feels like magic.”
Umar Khan, Co-founder at SocialBu
“Featurebase's AI bot is amazing - it handles more than 60% of our support requests without needing a human agent to step in.”
Ruba Aramouny, Co-founder at Voxiplan
“Having all of our support in one place and automating responses, saves us and our customers a ton of time.”
Clayton Combe, Co-founder at Scenario
Automate repetitive tasksto move fast
First response, next response and time-to-close targets that follow your office hours.
Route by channel, topic or the customer’s plan. Your biggest accounts reach your priority team first.
Share conversations fairly with round robin or balanced assignment, and skip teammates who are away.
AI automatically tags issue type, intent and urgency on every conversation, so your workflows route based on context.
Inbox, designedfor maximum efficiency
AI translations
Chat with customers in 70+ languages. Everyone writes in their own language and AI translates every message both ways.
Mobile app
Help customers and get notified on the go with our fully native iOS and Android apps.
Customer data
Easily see customer data while helping them.
Keyboard shortcuts
Move fast with Command-K and keyboard shortcuts.
Macros
Answer common questions with saved replies.
MCP
Answer from Claude, ChatGPT and other AI agents.
“The customer support management has been so pleasant that I’m actually addicted to using Featurebase and checking our tickets.”
Thibault PauletCo-founder, RizeTickets for complex issues,right next to your chats
Collect structured data upfront through forms with required fields to reduce back-and-forth.
Create statuses that match how your team works, like Investigating or Escalated to engineering.
Hand a ticket to your engineers in Linear, Jira, or other tools. Statuses sync back, so you know when to follow up.
Customers get every status change by email and in the chat. Your team gets notified too.
See how your teamand AI perform
Track what Fibi resolves over time and which topics it hands to your team, so you know what to improve next.
Median first response, time to close and SLA misses by channel, team or teammate, so you see who needs help.
Build fully custom reports from a template or from scratch, with the metrics and filters you need.
See the queue, who is waiting and each teammate’s workload as it happens, and step in before anyone waits too long.
“Featurebase completely changed how we work. Now everyone knows what’s happening.”
Awni ShamahStaff Product Manager, AmplemarketConnect with your favorite tools
Connect Featurebase with your favorite tools in just a few clicks, with new integrations added constantly.
Built for support at scale. Ready for your next stage of growth.
- Customer issues
- 30M+
- Countries
- 186+
- Customers
- 1,600+
- Uptime
- >99.99%
Your customer data, protected
- SOC 2 Type II
- GDPR
- CCPA
Trusted by fast‑moving support teams.
Read customer stories“Our support email was filled. Featurebase unifies both private support chats with public support tickets.”
Michael LingelbachCo-founder, CEO“Featurebase helps us turn customer support into actionable items for our product roadmap, which has been very effective.”
Gabriel FerrazFounderSimple, transparent pricing. No sales calls. Start today.
- per seat / month, billed yearly10-day free trial. No credit card required.
- From$29
- per AI resolutionOnce, only when Fibi fully resolves it by itself.
- $0.49
- customers & ticketsOn every plan.
- Unlimited
Frequently asked questions
Which channels can I support my customers on?
Live chat in your website or web app, email, Slack (including Slack Connect channels), Microsoft Teams and WhatsApp. Everything funnels into one inbox, so your team never switches between tools. Your team can also reply from the iOS and Android apps.
What is Fibi AI, and how is it different from Copilot?
Fibi, our AI agent, talks to your customers and resolves conversations on its own ($0.49 per resolution). Copilot helps your teammates in the inbox: it catches you up on a conversation, researches answers in your help center, past conversations and, with Cursor, your code, and drafts replies in your tone. See Fibi AI Agent.
How does assignment work?
Each team chooses manual assignment, round robin, or balanced (the teammate with the fewest open conversations). Away teammates are skipped, and you can set a limit per teammate. Workflows can route a conversation to the right team first.
What can an SLA measure?
First response time, next response time and time to close. SLAs count your office hours and pause while a conversation is snoozed or waiting on the customer.
Can I turn a conversation into a ticket?
Yes. Convert it in one step and the customer keeps replying in the same chat. Each ticket type has its own form and statuses, and the customer gets every status change by email. See Tickets.
What support workflows can I automate with Featurebase?
Route and assign conversations by channel, topic or the customer’s plan, apply SLAs, let Fibi detect the issue type or urgency, and send follow-ups and CSAT surveys. See Workflows.
Does Featurebase have a mobile app?
Yes. The iOS and Android app lets your team reply, assign, use Copilot and Macros, and get notified on the go.
Can I migrate existing data from other tools?
Yes, you can:
- For support data - we have automatic help center importers from many popular support platforms, including Intercom, Zendesk, and Crisp. Read more here.
- For feedback data - we support automatic migration from Canny, Productboard, Frill, and Beamer, among others. You can also import feedback via a CSV file. Read more here.
How much does Featurebase cost?
Start with the Free plan: live chat, the inbox, ticketing and the mobile app are on every plan. Email support, Fibi and Copilot start on Growth; Slack, round robin and SLAs are on Professional. See pricing.
What else can I do with Featurebase?
Featurebase is more than a help desk. The same workspace has an AI-powered help center, feedback collection with a public roadmap, a changelog for product updates, and many integrations.
Double your customers. Not your support team.
Join 1600+ modern software companies automating their support with Featurebase across all channels.