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Support your customers in Slack, from one inbox

Messages in your shared customer channels become inbox conversations.
The AI agent answers first, and your team replies in the same thread.

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Inbox

Slack for your customers,one inbox for your team

  1. Messages from your customer channels land in the inbox next to email and live chat. Replies, reactions, files and edits stay in sync with the thread.

  2. See the user, their company, custom attributes and recent conversations from every channel next to the thread.

  3. Leave an internal note, @mention a teammate and assign the conversation. The customer sees only your reply in Slack.

Ownership

Answered first,never lost in a channel

Explore the Help Desk

  1. Turn it on per channel or through a workflow. It answers from your help center and hands over to your team in the same thread.

  2. Assign conversations to a teammate or a team, by hand or with rules, and set priorities and tags.

  3. Track first response and next reply targets, and see which customer has waited longest.

Trusted by fastā€‘moving support teams.

Read customer stories
ā€œOur support email was filled. Featurebase unifies both private support chats with public support tickets.ā€
Michael LingelbachCo-founder, CEO
ā€œFeaturebase helps us turn customer support into actionable items for our product roadmap, which has been very effective.ā€
Gabriel FerrazFounder

Frequently asked questions

Which plan do I need?

Slack support channels are on the Professional plan. Slack Enterprise Grid needs Enterprise. Feedback notifications to Slack work on every plan. See pricing.

Do my customers need to install anything?

No. They keep writing in the shared channel. Your team answers from Featurebase, and the reply appears in the Slack thread.

Can the AI agent answer in Slack?

Yes. Turn it on for eligible customer and community channels, per channel or through a workflow. It hands over to your team in the same thread.

Do reactions, edits and files sync?

Yes. Replies, reactions, attachments, edits and recognized @mentions stay in sync with the original Slack thread.

Can my team discuss a conversation privately?

Yes. Talk about a conversation privately with your team, get notified in a Slack DM, or send selected workspace activity to a team channel. Slack also shows up as a channel in Reports.

How do I set it up?

Connect your Slack workspace to Featurebase, invite Featurebase to the customer channels you support, and choose how new messages become conversations. The Slack support overview has the steps.

Bring your Slack channels into one inbox

Connect Slack and answer your first customer thread from Featurebase.

Start for freeGet a demo