Blog ComparisonsTop 7 Frill Alternatives for Product Feedback in 2024

Top 7 Frill Alternatives for Product Feedback in 2024

Tired of managing ideas one by one without a dedicated dashboard or just want a better alternative to Frill? You’re in the right place! We'll take a close look at all the best alternatives & go through their benefits, drawbacks, and pricing to find you the right tool.

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Illustration for top 7 Frill alternatives.

Looking for a Frill alternative that takes the pain away from feedback management?

I'm talking bulk editing, intuitive dashboards, and sorting feedback by revenue potential. πŸ€‘

Then you're in the right place! 

In this post, we'll go over the best Frill alternatives that cover its drawbacks and offer a great bang for your buck. Let's get into it! πŸ‘‡


The Best Frill Alternatives in 2024:

  1. Featurebase - All-in-one feedback tool, best value for money
  2. Nolt - Great for small teams, limited features
  3. Upvoty - Aged user interface but affordable
  4. featureOS - Good for collecting feedback, poor for prioritizing it
  5. Canny - For super small or enterprise companies, no in-between
  6. Sleekplan - Most affordable pricing, limited features
  7. Fider - Open-source option for small startups

Now, before you run off to choose the best competitor, let's quickly go over Frill's drawbacks so you know what to look for in a good alternative. πŸ”Ž


Drawbacks: Why even switch from Frill?

Frill is a straightforward and simple feedback tool, but it does have its downsides. We have listed them so you can dodge the bullet with the alternative:

1. Poor for prioritizing feature ideas

Most of you likely drown under feedback and mainly struggle with which features to build first. A good feedback tool should make that effortless for you. 

However, Frill lacks some crucial features in that department. 

There's no user segmentation to divide your users into different groups by parameters like company size. This is useful to prioritize the feedback of the most important customer segments. 

Also, Frill doesn't let you connect user data to feedback. This means you can't sort and prioritize posts by the amount of revenue each feature would contribute.

And to top it off, Frill doesn't have a separate admin dashboard to filter, sort, and manage feedback - everything happens straight on the public board.

You can't bulk edit, update, or merge ideas. Everything has to be done one by one inside each post's settings, which can drive you crazy.

2. Not good for keeping users in the loop

Frill has an intuitive Changelog and even popups to go with it. However, it doesn't send your users automatic emails about new releases - something that almost all competitors do. 

This results in many updates not reaching users, especially when they visit your tool and changelog infrequently. 

Now, remember the user segmentation feature I mentioned earlier?

Well, it can also be used in the changelog to push an announcement to only one specific user segment. Say you made an update for iOS users only. Again, in Frill, you unfortunately can't do that.

Lastly, you can't set an ETA for posts, which is used to show the upvoters when they may expect the feature.

That's one of the many highly requested features on their portal that hasn't been confirmed to be coming.

Screenshot of a feature request on Frill's board.
Screenshot of a feature request on Frill's board.

Are you using Linear, Clickup, or Asana daily in your workflow?

If so, look for feedback tools other than Frill that offer these integrations. Having a streamlined workflow can make the difference between night and day.

Something to also keep in mind is that many of their existing integrations (Jira, Slack, and Trello) offer only 1-way integration. 

This means the updates only flow from Frill to Jira, for example. But If you change something in Jira, it doesn't update in Frill.

This can quickly turn your feedback management into a mess.


The 7 Best Frill Alternatives for Product Feedback

Now that we know what to avoid in a good alternative for Frill, let's get to the good part - the alternatives!

We handpicked each tool in this list by looking at their features, drawbacks, and costs compared to Frill. Let's dive in and find you the perfect feedback tool.πŸ‘‡

1. Featurebase

Featurebase's product illustration.
Featurebase's feedback board

Featurebase is one of the best Frill alternatives for managing and prioritizing feedback. It has a neat interface and many rich prioritization features to get the most out of your feedback.

It comes with affordable pricing and a Free plan allowing unlimited feedback. You can set it up in minutes and always get quick help through live chat. ⚑️

Key features that match with Frill:

  • Feedback portal, roadmaps, and changelogs
  • Comment threads and @ mentioning
  • Prioritization frameworks and matrices
  • Merging similar posts
  • Feedback widget and changelog popups
  • Single Sign-On & auto authentication
  • Custom Domain
  • Multiple languages

What Featurebase has that Frill doesn't?

  • Intuitive dashboard - a dedicated admin dashboard for managing and prioritizing feedback easily
  • Sort by monetary value - sync your user data to sort ideas by the amount of revenue it would generate
  • User segmentation - filter feedback by custom groups to find out what the important customers need
  • Bulk editing & filtering - select, edit, delete, or merge multiple posts in a second 
  • AI duplicate post-detection - users & admins will see highly relevant similar posts before posting to reduce duplicates
  • Changelog notification emails - notify your users about new changelog entries with emails
  • Changelog segmenting - only publish changes to specific user groups
  • Follow-up questions - get more context on users' feedback with automatic questions
  • Assign posts - assign posts to your teammates and add internal notes to them
  • Leaderboards - get more feedback with gamified features

Drawbacks of Featurebase:

  • A bit fewer integrations - only the most popular tools like Jira, Intercom, Zapier, Linear, Clickup, Slack, and more (see here)

How much does Featurebase cost?

  • Free Plan - unlimited posts, all basic features like feedback boards, roadmaps, and a changelog to take your product to the next level
  • Growth Plan ($40/month) - 4 managers, all integrations and widgets, custom domain, and seamless user login
  • Premium Plan ($124/month) - 8 managers, API, SSO, and user segmentation

All plans let you collect unlimited feedback, and you can try the paid ones with a 10-day free trial. See more here β†’

Conclusion

Featurebase is one of the best Frill alternatives. It has all the matching features and much more for an even lower price. 

It comes with an intuitive admin dashboard, changelog emails, and prioritization features to make feedback management a breeze.

The onboarding is amazingly quick and simple, with the automated migration from Frill helping you get set up in seconds.

Learn more here β†’

2. Nolt.io

Nolt product illustration.
Nolt's feedback board

Nolt is a lightweight Frill alternative mainly for feedback collection. It's best suited for very small teams looking for basic functions and simplicity.

Similarly to Frill, Nolt doesn't have a separate admin dashboard for feedback management.

What Nolt has that Frill doesn't?

  • More simplicity (at the cost of many features)
  • Password-protected boards

Drawbacks of Nolt:

  • No admin dashboard 
  • No changelog for closing the feedback loop with users
  • ​​No duplicate post-detection system
  • No user segmentation
  • No sorting feedback by customer revenue
  • Doesn't scale well with many ideas (no bulk editing or filtering, etc.)
  • No built-in prioritization frameworks for product managers

How much does Nolt cost?

Nolt used to have a flat fee of $25/month per board, but they changed it to a tiered structure:

  • Essential ($29/month) - 1 board, roadmap, SSO
  • Pro ($69/month) - 5 boards, API, and task management integrations
  • Enterprise (talk to sales) - unlimited boards

The Essential Plan is great for folks looking for something similar to Frill's first plan but with unlimited feedback. Larger teams will find a better deal elsewhere.

Conclusion

Nolt is great for smaller projects that want to collect unlimited feedback, as the first plan costs almost as much as Frill's. But, it still lacks many crucial features like changelogs, user segmentation, and a dashboard.

Their pricing isn't expensive, but most alternatives offer much more for the same cost.

Check out the best Nolt alternatives β†’

3. Upvoty

Upvoty product illustration.
Upvoty's feedback board

Upvoty is a Frill alternative best suited for small and medium-sized teams. It comes with feedback boards, roadmaps, and changelogs. It supports more languages but lacks many essential features and has an outdated user interface.

What Upvoty has that Frill doesn't?

  • Dedicated admin dashboard
  • Changelog notification emails

Drawbacks of Upvoty:

  • Outdated user interface
  • Countless users complain about it being unreliable
  • No changelog widgets or popups
  • No user segmentation
  • No sorting feedback by customer revenue
  • No built-in prioritization frameworks for product managers
  • Customer support is provided by contractors and freelancers, and there have been a lot of complaints about it
  • New features are extremely rare, and product development seems to be halted

How much does Upvoty cost?

Upvoty has quite a tricky pricing plan, with their starter plan costing $15 a month but limiting trackable users to 150 and having one board.

This is not much, yet the next plan costs $39/month while still limiting users. The Unlimited plan costs $75/month, removing all boundaries.

User limits make their pricing unpredictable and can cause anxiety, as you can never predict how many users will give feedback each month.

Conclusion

Upvoty is a simple Frill alternative but lacks many crucial features. Their usage-based pricing makes it only viable for those not getting much feedback.

If you are looking for a Frill alternative with a dedicated dashboard and don't mind the UI, then Upvoty isn't a bad choice.β€Œβ€Œβ€Œβ€Œ

But looking into many competitors, there are much better options on the market for even lower prices.β€Œβ€Œβ€Œβ€Œ If you'd like to learn more, check out these Upvoty alternatives β†’

4. featureOS

FeatureOS product illustration.
FeatureOS feedback board

FeatureOS - previously Hellonext - is another good Frill alternative in this list. As the name suggests, it's packed with many useful features that few competitors have. If you're looking for detailed control over every aspect of the feedback board, then featureOS might be a good choice.

What featureOS has that Frill doesn't?

  • Dedicated admin dashboard
  • Bulk editing
  • Highly customizable
  • A knowledge base feature

Drawbacks of featureOS:

  • No changelog popups
  • Can't sort feedback by monetary value
  • No user segmentation
  • No built-in prioritization frameworks
  • Can't change the logo, colors, or sending address of emails that users get
  • Supports only English

How much does featureOS cost?

FeatureOS offers three pricing tiers that you can try out with a 14-day trial:

  • Runway ($29/month) - 2 boards, 1 admin, 1 integration
  • Take Flight ($79/month) - 10 boards, 3 admins, 3 integrations
  • Fly High ($149/month) - unlimited boards, 10 admins, SSO, API

They have offered free plans many times in the past and overall change the pricing rather often. Last time, they closed the free plan overnight.

Conclusion

featureOS is a good Frill alternative for managing feedback as it has a dedicated admin dashboard. It has many matching features but lacks some important ones, like changelog popups and translations.

Regarding pricing, they offer great terms for companies that need to collect many different types of feedback. But, they change it constantly, so there's always some uncertainty.

Check out the best alternatives to featureOS β†’

5. Canny.io

Canny's product illustration.
Canny's feedback board

Canny.io is a widely used feedback tool that serves larger companies. It offers many matching features with Frill, including feedback boards, a changelog, and a roadmap. Although they offer a free plan that's better than Frill's first plan, the paid plans cost a lot.

What Canny has that Frill doesn't?

  • Dedicated admin dashboard
  • User Segmentation
  • Sort feedback by monetary value
  • Possibility to assign posts to your teammates

Drawbacks of Canny:

  • Expensive pricing 
  • No changelog popups
  • No bulk editing
  • No built-in prioritization matrices
  • No follow-up questions like "How important is this for you?" for extra insights
  • Customers complain about not being listened to
  • Supports only English

How much does Canny cost?

  • Free plan - limits active posts to only 100 a month. For very small companies only
  • $99/month (Starter Plan) - custom domain, roadmap, 2 integrations. Very limited in features, equal to competitors' free plans
  • $399/month (Growth) - for 5 admins, user segmentation, private boards, and more
  • Business (talk to sales) - unlimited boards, pay by invoice, SOC2, etc

Canny Pricing 2024: Is It Worth It β†’

Conclusion

Canny is a suitable alternative for enterprises. They are SOC2 certified, support paying by invoice & have advanced moderation features. 

They have a powerful dashboard for managing feedback and user segmentation to prioritize it. 

However, it can get quite pricey compared to Frill, so be sure to check out these affordable Canny alternatives β†’

6. Sleekplan

Sleekplan product illustration.
Sleekplan's feedback board

Sleekplan is one of the most budget-friendly Frill alternatives. Besides feedback boards, roadmaps, and changelogs, it also supports satisfaction surveys.

What Sleekplan has that Frill doesn't?

  • Very affordable pricing - highest plan $38/month
  • CSAT and NPS satisfaction surveys
  • Customizable survey widgets

Drawbacks of Sleekplan:

  • Outdated UI & UX
  • No changelog popups
  • No duplicate post-detection system
  • No bulk editing
  • Run by a solo founder, so customer support might not be good
  • Few customization options
  • Few integrations

How much does Sleekplan cost?

Sleekplan offers a free plan, but we recommend Featurebase's since it provides many more features, like roadmaps, which Sleekplan doesn't include.

Their paid plans start at $13/month, which unlocks roadmaps and NPS scores. The last plan costs $38/month and offers crucial features like post-merging, custom domain, user segmentation, and more.

Conclusion

Sleekplan is a good choice for smaller teams that also want to measure customer satisfaction and don't need more advanced features.

It's a nice, affordable alternative, but you'll have to go with the $38/mo plan to access most useful features.

Check out the best Sleekplan alternatives β†’

7. Fider

Fider product illustration.
Fider's feedback board

Fider is an open-source feedback tool. It's for companies seeking full control over their data & self-hosting their feedback portal.

It does not have many features (no changelog, roadmaps), but it is still a decent choice for smaller companies.

What Fider has that Frill doesn't?

  • Open source
  • Markdown editor
  • Webhooks

Drawbacks of Fider:

  • No roadmap or changelog feature
  • No embeddable widgets
  • No built-in prioritization frameworks for product managers
  • No user segmentation
  • No sorting feedback by customer revenue
  • Self-hosting could get expensive
  • Minimal features compared to other tools on the market at this price

How much does Fider cost?

​​Fider has a flat fee of $49/month for all features on their Fider Cloud plan. 

As for self-hosting, it's a bit more difficult to estimate costs. 

First, you'll have to find a host & estimate how much traffic you'll get. The hidden costs of how much you have to spend setting up, updating, securing, & managing the instance should also be considered. All in all, it could get pretty expensive.

Conclusion

Fiders is an open-source Frill alternative that requires self-hosting and is very limited in features. It's a straightforward tool enough for smaller startups to collect feedback and user votes.

The pricing only makes sense if you need an open-source solution. Otherwise, you can get more features from competitors at half the price.

Check out the top Fider alternatives β†’

What is Frill?

Frill is a straightforward feedback tool that offers feedback boards, changelogs, and roadmaps to help companies make better product decisions.

It's best for smaller teams that don't get lots of feedback, though it can get quite pricey.

What is Frill used for?

Frill is primarily used by product teams to collect, prioritize, and manage feature requests from customers. You can also communicate product updates and new releases via changelogs and popups. 

Key features of Frill

Frill offers many features to help companies get the most out of their users' feedback. Here are the most popular ones:

  • Feedback boards - let users submit ideas and upvote others' posts
  • Public roadmap - display upcoming features and manage ideas on a roadmap view
  • Changelog - update customers about the latest features with release notes
  • Feedback widget - use an in-app widget to let users submit feedback without having to leave your product
  • Popup widget - show users new feature releases when they log back into your app
  • Integrations - connect Frill with popular tools like Jira, Slack, and more

How much does Frill cost?

Frill offers four different plans to choose from:

  • Startup ($25/month) - only 50 active ideas at a time
  • Business ($49/month) - removes the feedback limit
  • Growth ($149/month) - unlimited feedback, white labeling, privacy features
  • Enterprise (starting at $349/month) - SOC2 and a dedicated support manager

The first plan is more limited than competitors' free plans, so there's no point paying for it. The pricing is similar to competitors' starting from the second plan.

Screeshot of Frill's pricing.
Frill's pricing.

Conclusion

Overall, Frill is a great feedback tool, but it lacks many features to prioritize and scale with large volumes of feedback. This is also the main deal breaker for most of their users.

Fortunately, there are plenty of powerful alternatives that scale perfectly with lots of feedback and make prioritizing features a child's play.

Featurebase is one of the best Frill alternatives. It has all the matching features and much more for an even lower price. Unlike Frill, it offers changelog notification emails, intuitive prioritization features, and much more.

It comes with a Free Plan that allows unlimited posts. You can automatically migrate over from Frill in seconds, so there's no downside to trying it. πŸ‘‡