Top 7 featureOS Alternatives for Collecting and Managing Feedback

If you're looking for a featureOS alternative that's affordable, simple and gets the job done, you're in the right place!

featureOS (previously Hellonext) is a user feedback tool part of a larger product management suite, alphaOS.

Although it's a great solution, it falls short in many crucial areas. You can't sort feedback by revenue, customize emails, and understand what to build next without spending much time.

In this post, we'll review the top featureOS alternatives that will help you collect feedback and actually put it to good use.

In short - the best featureOS alternatives:

1. Featurebase - best for feedback collection, any team size
2. Canny.io - for extremely small or really large businesses
3. Frill - for medium-sized teams, but can get pricey
4. Nolt.io - a simple solution for smaller teams, no changelogs
5. UserBack - for large teams with many products, no roadmaps & changelogs
6. Upvoty - for medium-sized teams, no advanced features
7. Fider - open-source option for small startups ready to self-host

Before you jump into choosing the perfect feedback tool, it's important to know what to look for in one.

And the best way to do so is to see what the current solution is missing. 👇

Why even switch from featureOS?

While featureOS is a strong competitor in the industry, it's missing some crucial features that many alternatives have. Let's take a look!

1. Poor for prioritizing feedback

You're growing fast, and the feedback has begun to flood in. Cool, what's next? 😎

Well, it's hard to say because featureOS is not optimized for understanding what to focus on building first...

You can't sync your customers' data to posts to filter feedback by their total revenue. This would immediately show you the top features contributing the most value.

There are also no prioritization frameworks that many product managers use daily in their work to plan features.

To top it off, the only data featureOS shows you are user upvotes and comments. This is often not enough to fully understand customers' intent.

That's why many feedback tools have also started asking follow-up questions from users. This means (automatically) showing them questions like "When do you need this?" to understand the urgency and more.

2. No email customizations

While it may not seem obvious at first, emails are one of the core functions of feedback platforms.

Your users receive many emails about comments, features, posts, etc., and it would be nice if they matched your brand. 🎨

Unlike alternatives, featureOS doesn't let you add your own colors, logo, or sending address to users' notification emails.

3. Only one widget & no automatic popups

FeatureOS has a single in-app widget that includes both the feedback portal and changelogs. This makes it unideal for use cases where you'd want to show these two separately.

For example, you can't communicate new features without your users also seeing the feedback boards. This can distract them and lower your chances of getting your point across.

Talking about releases, wouldn't it be great to show users a popup with new updates when they log back into your app?

If you answered yes, we agree! Changelog popups have also proven to significantly increase the amount of feedback users provide.

Unfortunately, featureOS doesn't support this, but you can check out Featurebase from this list to get a taste.

The 7 Best featureOS Alternatives for User Feedback

Now that you're a true professional and know what features the alternative should have, it's time to find you the perfect tool!

We have handpicked each option in this list by actually testing and analyzing their features, drawbacks, and costs compared to featureOS. So, let's get into it! 👇

1. Featurebase

Featurebase is one of the best featureOS alternatives for collecting and prioritizing feedback. It has a neat interface and many rich prioritization features to get the most out of your feedback.

To make it even better, it comes with affordable pricing and a Free plan. You can set it up in minutes and always get quick help through live chat. ⚡️

Key features that match with featureOS

• Feedback portal, roadmaps, and changelogs
• Comment threads and @ mentioning
• Merging similar posts
• Automated email notifications
• Feedback portal widget
• Single Sign-On & auto authentication

What Featurebase has that featureOS doesn't?

• In-app surveys - measure customer satisfaction and collect additional feedback
• Branded email notifications - add your own colors, logo, and sending address to emails your users get
• 3 extra widgets - neat feedback collection, changelog, and feedback portal widgets (live demos here)
• Sort by monetary value - sync your user data to sort ideas by the amount of revenue it would generate
• User segmentation - filter feedback by custom groups to find out what the important customers need
• Follow-up questions - get more context on users' feedback with automatic questions
• Prioritization Matrix - visualize ideas using the value/effort framework
• Leaderboards - get more feedback with gamified features
• Translations - feedback boards in 6+ popular languages, including Spanish, German, French, and more.

Drawbacks of Featurebase

• Fewer integrations - has only the most popular tools like Jira, Intercom, Zapier, Linear, Clickup, Slack, and more (see here)

How much does Featurebase cost?

• Free plan - all basic features like feedback boards, roadmaps, and a changelog to take your product to the next level
• Growth Plan ($40/month) - 4 managers, all integrations and widgets, custom domain, and seamless user login
• Premium Plan ($124/month) - 8 managers, API, SSO, and user segmentation

All Featurebase plans let you collect unlimited feedback, and you can try the paid ones with a 10-day free trial. Read more here →

Conclusion

Featurebase is a neat user feedback tool and one of the best alternatives for featureOS. It has all matching functions and much more. For the same price, you get branded emails, three different widgets, and advanced prioritization frameworks.

It's suitable for all team sizes looking to grow by building the best products in their niche. Give it a try for free!

Learn more here →

2. Canny.io

Canny.io is a widely used feedback tool that serves larger companies. It offers several essential features, including feedback boards, a changelog, and a roadmap. Although they offer a free plan, it has limited features, and the paid tiers start from $400 a month.

What Canny has that featureOS doesn't?

• Customizable email notifications
• User Segmentation
• Sort feedback by monetary value
• More integrations (especially enterprise-grade)

Drawbacks of Canny

• Expensive - first paid plan at $400/month
• No announcement popups
• No follow-up questions like "How important is this for you?" for extra insights
• No built-in prioritization frameworks
• Supports only English
• Complaints about prioritizing sales over product improvement, leaving many users dissatisfied

How much does Canny cost?

Canny offers a Free plan, but it's very limited and only allows for 100 active posts a month. The second plan costs $99/mo and basically removes the post limit.

The third plan starts at $400/month for 5 admins, custom domain, user segmentation, and more.

Canny Pricing 2024: Is It Worth It →

Conclusion

Canny is a popular user feedback tool for a reason. But they cater to larger companies and enterprises.

If you're a smaller startup, this switch won't make much sense as you'd be paying over $300/month extra for some email customizations and user segmentation.

Check out the top Canny alternatives →

3. Frill

Frill is a straightforward feedback collection tool for those willing to sacrifice some features over simplicity. Its pricing and dashboard make it better suited for smaller teams that don't get tons of feedback.

What Frill has that featureOS doesn't?

• Automatic changelog popups
• Supports translations into any language
• A more minimalistic & straightforward UI

Drawbacks of Frill

• No changelog emails
• Poor dashboard view for managing & moderating feedback
• No user segmentation
• No sorting feedback by customer revenue
• No duplicate post-detection system
• No built-in prioritization frameworks for product managers

How much does Frill cost?

• Startup ($25/month) - 50 active ideas at a time
• Business ($49/month) - removes the feedback limit
• Growth ($149/month) - unlimited feedback, white labeling, privacy features
• Enterprise (starting at $349/month) - SOC2 and a dedicated support manager

Conclusion

If you're looking for a straightforward alternative to featureOS, Frill is a great option. It suits smaller teams that don't get more than 50 ideas in a month and can survive on their $25/month plan.

Go for it if you're willing to sacrifice some advanced features for a simpler experience and changelog popups. If not, check out these Frill alternatives →

4. Nolt.io

Nolt is another lightweight featureOS alternative mainly for feedback collection. It's best suited for very small teams looking for basic functions and simplicity.

What Nolt has that featureOS doesn't?

• More simplicity (at the cost of many features)

Drawbacks of Nolt

• No changelog for closing the feedback loop with users
• No user segmentation
• No sorting feedback by customer revenue
• No admin dashboard to effectively manage feedback
• No duplicate post-detection system
• Doesn't scale well with many ideas (no bulk editing, filtering, etc.)
• No built-in prioritization frameworks for product managers
• Users complain about their outdated user interface

How much does Nolt cost?

Nolt used to have a flat fee of $25/month per board, but they changed it to a tiered structure:

• Essential ($29/month) - 1 board, roadmap, SSO
• Pro ($69/month) - 5 boards, API, and task management integrations
• Enterprise (talk to sales) - unlimited boards

The Essential Plan is a great deal for folks who need SSO and can get away with collecting only a single type of feedback. But for others, you'll find a better deal elsewhere.

Conclusion

Nolt is meant for small startups on a budget that need SSO upfront and cheaply. Their pricing isn't that expensive, but most alternatives offer far more advanced features for the same price.

It also doesn't have the necessary features and a dashboard for those who already got feedback and want to make sense of it.

Want more options? Check out the best Nolt alternatives →

5. Userback

Userback is a good featureOS alternative for folks with many products or companies they need to manage in the same tool. In addition to regular posts, it also supports session replays and video feedback.

What Userback has that featureOS doesn't?

• Session replays
• Browser extension for internal feedback collection

Drawbacks of Userback

• No duplicate post-detection system
• No Changelog for closing the feedback loop
• Lacks customizations (+ no dark mode)
• No follow-up questions like "How important is this for you?" for extra insights
• No built-in prioritization frameworks for product managers

How much does Userback cost?

Userback's pricing is best for larger teams with different products:

• Startup plan - $59/month, allowing 10 admins and 5 projects.
• Company plan - $119/month, allowing 15 admins and 15 projects.
• Premium plan - $217/month, allowing 25 admins and 27 projects.

Note: 'Projects' are your companies or products, which you'd have to have a lot to get the most out of your money.

Conclusion

Userback is the best choice for large teams with many different products. As a plus, the session replay feature makes it stand out from the others.

It's a good tool to capture user feedback, but if you're a smaller company, other deals will make more sense as you'd be paying for empty admin seats.

Check out the best UserBack alternatives →

6. Upvoty

Upvoty is a featureOS alternative best suited for small and medium-sized teams. It comes with feedback boards, roadmaps, and changelogs. Yet, it lacks many essential features and has an outdated user interface.

What Upvoty has that featureOS doesn't?

• Supports more languages

Drawbacks of Upvoty

• No changelog widgets or announcement popups
• No user segmentation
• No sorting feedback by customer revenue
• No follow-up questions like "How important is this for you?" for extra insights
• No built-in prioritization frameworks for product managers
• Customer support is provided by contractors and freelancers, and there have been a lot of complaints about it
• New features are extremely rare, and product development seems to be halted
• Outdated user interface

How much does Upvoty cost?

Upvoty has quite a tricky pricing plan. Their starter plan costs $15 a month but limits trackable users to 150 and only supports one board.

This is not much, yet the next plan costs $39/month and still limits your users. The Unlimited Plan costs $75/month, removing all boundaries.

Conclusion

Upvoty is a simple featureOS alternative but lacks many crucial features. Their usage-based pricing makes it only viable for those not getting much feedback.

The only real upside is that it supports more languages. If you want more options, check out these top Upvoty alternatives →

7. Fider

Fider is an open-source alternative to featureOS that can only be self-hosted. It's a straightforward feedback voting and collecting tool but lacks some core features, such as a changelog and a roadmap.

What Fider has that featureOS doesn't?

• Open source
• Supports translations into 10+ languages

Drawbacks of Fider

• No roadmap or changelog feature
• No embeddable widgets
• No user segmentation
• No sorting feedback by customer revenue
• No built-in prioritization frameworks for product managers
• Minimal features compared to other tools on the market at this price
• Self-hosting could get expensive

How much does Fider cost?

Fider offers a simple flat pricing of $40/month that includes all features, unlimited managers, feedback, and more. You can try it out first with a free 15-day trial.

Conclusion

‌Fider is an open-source featureOS alternative that requires self-hosting. It's a straightforward tool with few features, but it's enough for startups to collect feedback and user votes.

The pricing only makes sense if you need an open-source solution. Otherwise, you can get more features from competitors at half the price.

Check out the top Fider alternatives →

10. Fider

Fider is a simple open-source alternative to 23tool23 that has the option to be self-hosted. It's a straightforward feedback voting and collecting tool but lacks some crucial core features, such as a changelog and a roadmap.

Fiders' key features:

• Feedback capturing
• Customer voting on feedback
• Custom styling with CSS

Advantages of Fider:

• Open source
• Supports translations into 10+ languages
• Full control over your data

Drawbacks of Fider:

• No roadmaps and changelogs
• No embeddable widgets
• No user segmentation
• Can't sort feedback by customer revenue
• No built-in prioritization frameworks for product managers
• Minimal features compared to other tools on the market at this price
• Self-hosting could get expensive (especially as the pricing already matches most other tools)

How much does Fider cost?

Fider has a flat price of $49/month for all features on their Fider Cloud plan. 

As for self-hosting, it's a bit more difficult to estimate costs. 

First, you'll have to find a place to host it in & estimate how much traffic you'll get. The hidden costs of how much you have to spend setting up, updating, securing, & managing the instance should also be considered.

Fider reviews:

• No reviews

Conclusion

Fider is an open-source alternative to 23tool23. It's a pretty simple tool that focuses only on feedback collection. Their lack of a dashboard means it's not suited for high volumes of feedback.

If you are a small company looking to own your data, then Fider is a good choice.

However, if you're looking for a more intuitive & complete feedback tool, check out these top alternatives to Fider →

What is featureOS?

FeatureOS (formerly Hellonext) is a user feedback tool that's part of a larger product management suite called alphaOS.

It lets product teams collect, prioritize, and manage user feedback in a single place to understand what to build next.

What's the difference between featureOS and alphaOS?

AlphaOS is an Indian product management software that featureOS is a part of. In addition to featureOS, they also provide a knowledge base service called helpOS and a changelog tool, changeOS.

Before the summer of 2023, these solutions were part of a single product called Hellonext.

Key features of featureOS

Although featureOS is mostly made for collecting product ideas, it also offers several other key features:

• Feedback boards - let users submit ideas and upvote others' posts
• Roadmap - display upcoming features and manage ideas on a roadmap view
• Changelog - update users about your latest product releases with the changelog posts
• In-app widget - embed a popup widget with a changelog and feedback portal inside your app
• Email notifications - automatically update users about status changes, comments, and feature releases
• Integrations - connect featureOS with popular tools like Intercom, Clickup, and more

Is featureOS free? How much does it cost?

No, featureOS is not free and it comes with three paid plans:

• Runway - $29/month
• Take Flight - $79/month
• Fly High - $149/month

They have offered free plans many times in the past and overall change the pricing rather often. Last time, featureOS closed the free plan overnight (11. Sep 2023 ) with the following claim:

"We are not seeing Freeway customers converting to the paid plan or purchase Power-ups to motivate us enough and to make any business sense."

Fortunately, featureOS offers a 14-day free trial to try everything out. Plus, after the trial ends, you can extend it by a week using a dashboard button. 🤫

According to their marketing page, they also offer a 50% discount for non-profits and students.

Conclusion

FeatureOS is a great solution for collecting user feedback. However, it lacks essential prioritization features to actually help you understand what to build next. It also doesn't allow you to customize the notification emails your users get and has only one widget.

To choose the right alternative, it's important to consider your needs and budget. If you're looking for a featureOS alternative in a similar price class, check out Featurebase.

It has all of the same features and more. For example, you can sort feedback by monetary value and segment users to focus only on the important customers. It lets you completely brand your emails and has three intuitive widgets for different use cases.

Featurebase comes with a Free Plan, which you can set up in minutes, so there's no downside to trying it. 👇