Top 12 UserSnap Alternatives for Product Feedback (2025)

Collecting customer feedback is one of the most important aspects of running a business. Accurate feedback can help you retain existing customers, win new ones, improve your product, and much more.

Usersnap is a popular tool for gathering user feedback that can help you get insights from customers and turn them into new features, bug fixes, and overall better user experiences.

However, it has its faults: expensive pricing, outdated UX and UI, and lack of flexible API, among others.

You're probably here because you need a new tool for feedback collection, and we're here to help. These are the finest alternatives to Usersnap that money can buy.👇

In short—The best UserSnap alternatives in 2025:

1. ✨ Featurebase - Best all-in-one feedback and product management tool with voting, roadmaps, and changelogs.
2. Canny – Best for structured feedback collection with voting and roadmaps, ideal for both startups and enterprises.
3. UserBack – Best for large teams managing multiple websites or applications with visual feedback tools.
4. featureOS – Best for collecting and organizing feedback but lacks advanced prioritization features.
5. Savio – Best for small teams needing structured feature request tracking with customer segmentation.
6. Sleekplan – Best for budget-conscious teams looking for basic feedback collection with roadmaps and changelogs.
7. Qualaroo – Best for targeted micro surveys and sentiment analysis with AI-powered insights.
8. Ruttl – Best for live website annotations and design collaboration with video feedback support.
9. Feedbucket – Best for website feedback with simple visual annotations and automatic metadata capture.
10. BugHerd – Best for web development teams needing Kanban-style bug tracking with live website pinning.
11. Marker.io – Best for teams needing a bug reporting tool with deep integrations and technical data capture.

But before you grab another tool for collecting website feedback, let's take a second and see why users switch from Usersnap to other tools. 🔎

Why even switch from UserSnap?

UserSnap is a feedback tool for larger teams, but it has downsides. We have listed the key ones so you can know what to look for in a feedback tool.

• Very outdated UX
  The UX is a bit outdated & will not look the best on your website. You can compensate for this to some extent with their highly customizable widgets, but it will take time to make them look nice.
• Costs a lot
  UserSnap is a very pricy tool, coming in at $949/mo for the enterprise plan. There are better options out there at better price points.
• Very primitive feedback board
  The public feedback board for gathering feedback from users is very primitive and is not optimal for collecting large volumes of feedback.
• Lack of a good API
  Their API does not support many actions that the alternatives do. This makes it more difficult for a software team to integrate UserSnap into their workflows deeply.

Top UserSnap alternatives for collecting product feedback

Collecting customer and client feedback boosts your business massively when done right. To simplify the website feedback process, here are some of the best alternatives to Usersnap that you should consider in 2025 and beyond.

1. Featurebase ✨

Featurebase is a modern & powerful UserSnap alternative. It helps you collect, manage, and prioritize product feedback in one place to build products users love. It's used by some of the fastest-growing startups like Polymarket, Lovable, and Instantly to streamline feedback collection and improve product development processes.

Key features:

• Feedback forum: create a feedback board where users can submit, vote, and comment on feature requests and ideas.
• In-app feedback widgets: collect feedback and bug reports directly in your app through customizable, embeddable widgets.
• Roadmaps: show your product development plans, showcasing upcoming features and improvements to keep users informed.
• Changelogs: create and publish changelogs once your development work is done.
• Customer surveys: create targeted surveys with NPS, text, multiple-choice, or emoji responses—effortlessly, with no code.
• Help Center: provide intuitive self-serve help to your users and reduce support loads
• AI duplicate detection: automatically identify and merge similar feedback submissions to maintain a clean and organized feedback system.
• Sync customer data: integrate user data to associate feedback with specific customers, helping with personalized communication and prioritization.
• Prioritize by revenue: assess the financial impact of feature requests by looking at the revenue of users submitting the feedback.
• Powerful integrations: connect with tools like Slack, Intercom, Jira, and GitHub to streamline workflows and enhance team collaboration.

Pricing:

Featurebase has a Free plan that allows you to collect unlimited feedback, create a help center, use roadmaps, and more. The paid plans start at just $49/month and you can try them out with a 10-day free trial. 👇

✨ Start collecting & managing feedback with Featurebase for free →

2. Canny.io

Canny helps teams collect user feedback, prioritize feature requests, and track product development in a structured way. The voting-based system and roadmap capabilities make it a strong alternative to Usersnap for teams that want to focus on data-driven product decisions. However, its pricing makes it suitable for larger companies only.

Top features

1. User feedback collection – Centralize feature requests and bug reports in a public or private board for easy tracking.
2. Upvoting and prioritization – Allow users to vote on feedback, helping teams understand what matters most.
3. Roadmap and progress tracking – Organize ideas into an interactive roadmap to show what’s planned, in progress, and completed.
4. Changelog updates – Keep users informed about product improvements and bug fixes with a dedicated changelog.
5. Integrations with development tools – Sync with Jira, Slack, and Intercom to connect feedback with product and engineering workflows seamlessly.

How it’s better than Usersnap: Focuses on structured feedback management with voting and prioritization, offers built-in roadmaps for better transparency, and includes changelog updates to keep users engaged.

3. UserBack

Userback is a feedback and bug tracking platform for teams that want to collect, organize, and act on user insights. The tool provides visual annotation features, in-app widgets, and integrations with project management tools, making it a decent alternative to Usersnap.

Top features

1. Visual feedback and annotations – Capture screenshots and screen recordings directly from websites and applications with just a few clicks.
2. Customizable feedback forms – Collect structured feedback with custom forms tailored to specific use cases.
3. In-app feedback widgets – Embed widgets within web apps to allow users to report issues in real-time.
4. Seamless integrations – Sync feedback with Jira, Trello, Slack, and Asana to streamline development workflows.
5. Advanced reporting and insights – Analyze feedback trends, user interactions, and common issues to drive product improvements.

How it’s better than Usersnap: Provides video feedback capabilities, more customization for feedback collection, and deeper integration with development tools.

4. Frill

Frill is a platform for collecting user feedback, managing feature requests, and keeping customers updated with a changelog. The minimalistic interface and focus on user engagement make it a nice alternative to Usersnap if you need a simple and effective feedback solution.

Top features

1. User feedback and voting – Collect feedback and allow users to upvote feature requests, ensuring the most impactful ideas get prioritized.
2. Roadmap visualization – Organize ideas into a structured roadmap to provide transparency on upcoming product changes.
3. In-app feedback widget – Embed a feedback portal directly in your product so users can easily submit ideas and issues.
4. Changelog announcements – Notify users about updates and new features with a built-in changelog to keep them engaged.
5. Brand customization – Personalize the look and feel of the feedback portal to match your company’s branding.

How it’s better than Usersnap: It has a more visually appealing and lightweight feedback system, includes built-in roadmaps and changelog updates, and allows for deeper user engagement through feature voting.

5. featureOS

featureOS is a solid tool that lets teams gather, analyze, and prioritize user feedback, facilitating informed product development decisions. Its extensive feature set makes it a compelling alternative to Usersnap for organizations seeking a holistic feedback and product management approach.

Top features

1. Feedback boards – Collect and organize user feedback in customizable boards, allowing for efficient tracking and managing feature requests and bug reports.
2. Roadmaps – Create visual product roadmaps to communicate development plans and progress with stakeholders and users.
3. Changelogs – Publish detailed release notes to inform users about new features, improvements, and fixes, ensuring transparency and engagement.
4. In-app feedback widgets – Embed feedback widgets directly into your application, enabling users to submit feedback seamlessly without leaving the app.
5. Duplicate post detection – Automatically identify and merge duplicate feedback entries to maintain a clean and organized feedback system.

How it’s better than Usersnap: featureOS has a more comprehensive toolset, with features such as public roadmaps and changelogs, providing greater transparency and user engagement. The duplicate entry detection feature ensures a more organized feedback management process, reducing redundancy and improving efficiency.

6. Savio

Savio is a feedback management tool that helps teams collect, centralize, and prioritize customer insights. It focuses on aggregating feedback from multiple sources, making it a strong alternative to Usersnap for teams that want to make data-driven product decisions.

Top features

1. Centralized feedback collection – Gather feedback from emails, live chat, CRMs, and support tickets in one place.
2. Feature request tracking – Organize feedback into structured lists to track requests and recurring themes.
3. Customer segmentation – Prioritize feature requests based on customer type, revenue, and engagement.
4. Public and internal roadmaps – Share development plans with users or keep them private for internal planning.
5. Integrations with product and support tools – Sync with Intercom, Salesforce, Slack, and Jira to connect feedback with workflows.

How it’s better than Usersnap: Provides deeper customer segmentation, allows teams to track feature requests across multiple platforms, and offers prioritization tools based on business impact.

7. Sleekplan

Sleekplan is a product feedback tool that helps teams collect bug reports, feature requests, and user insights while offering roadmaps and changelogs. The all-in-one approach makes it a strong alternative to Usersnap for teams that want more than visual bug tracking.

Top features

1. User feedback collection – Collect structured feedback, bug reports, and feature requests directly from users.
2. Public and private roadmaps – Organize user suggestions into a roadmap to communicate upcoming improvements.
3. In-app feedback widget – Allow users to submit feedback and bug reports directly within an application.
4. Changelog announcements – Keep users informed about new features, updates, and fixes with automated changelog updates.
5. Integrations with development tools – Sync with Jira, Trello, and Slack to streamline bug tracking and product planning.

How it’s better than Usersnap: Includes public roadmaps and changelog features, provides a structured system for prioritizing feedback, and integrates feedback directly into product roadmaps.

8. Qualaroo

Qualaroo specializes in collecting targeted user feedback through in-app surveys and behavioral analytics. The platform’s focus on qualitative research makes it a strong alternative to Usersnap for teams looking to understand customer sentiment and drive data-backed decisions.

Top features

1. Nudge™ surveys – Deploy lightweight, unobtrusive pop-up surveys to collect real-time user feedback without disrupting the experience.
2. AI-powered sentiment analysis – Automatically analyze open-ended survey responses to extract trends and actionable insights.
3. Exit-intent and behavioral targeting – Trigger surveys based on user behavior, such as time on page, scrolling, or exit intent.
4. Multi-channel feedback collection – Gather insights across websites, mobile apps, and email for a comprehensive view of customer needs.
5. Integrations with analytics and CRM tools – Connect with Google Analytics, HubSpot, and Slack to align feedback with business intelligence.

How it’s better than Usersnap: Provides more in-depth user research through AI sentiment analysis, targeted behavioral surveys, and multi-channel feedback collection.

9. Ruttl

Ruttl is a collaborative feedback platform for designers, developers, and product teams to review and refine digital experiences. Its visual annotation features and live website editing make it a good alternative to Usersnap for teams that need precise website feedback and bug tracking.

Top features

1. Live website annotations – Leave feedback directly on live websites, enabling faster issue resolution for design and development teams.
2. Video feedback and screen recording – Capture user interactions and report bugs with video recordings for better context.
3. Design file reviews – Collect feedback on Figma, Adobe XD, and other design prototypes to streamline the approval process.
4. Real-time collaboration – Work with teammates and clients on feedback in real-time to speed up the review cycle.
5. Project management integrations – Sync with Jira, Trello, and Asana to turn feedback into actionable tasks.

How it’s better than Usersnap: Provides live website editing for immediate design changes, offers video feedback for more detailed bug reporting, and integrates with design tools for seamless collaboration.

10. Feedbucket

Feedbucket is a visual feedback platform designed for development teams, allowing users to report bugs and leave comments directly on live websites. Its simplicity and integration with project management tools make it a strong alternative to Usersnap for teams looking for a lightweight, efficient way to handle website feedback.

Top features

1. Visual website annotations – Users can highlight issues and leave comments directly on live websites, reducing miscommunication.
2. Automatic metadata capture – Bug reports include browser details, screen size, and other technical data to speed up troubleshooting.
3. Screen recording feedback – Users can submit video recordings to provide better context for reported issues.
4. Client-friendly collaboration – Enable external users, such as clients and stakeholders, to provide feedback without needing an account.
5. Project management integrations – Sync with Jira, Trello, and Slack to send feedback directly into development workflows.

How it’s better than Usersnap: Offers an easier way to collect website feedback with live annotations, automatically captures technical details for better bug reporting, and simplifies external collaboration.

11. BugHerd

BugHerd is a dedicated website feedback and bug tracking tool that helps teams collect, manage, and resolve issues faster. Its intuitive visual annotation system makes it a strong alternative to Usersnap for developers, designers, and QA teams on web projects.

Top features

1. Website-based visual feedback – Users can pin feedback directly to web pages, making issue reporting clear and actionable.
2. Automatic technical data capture – Each bug report includes browser details, screen resolution, and console logs for better debugging.
3. Kanban-style task board – Organize, assign, and track bug reports and detailed feedback in an easy-to-use workflow.
4. Video and screenshot feedback – Users can submit annotated screenshots and record screen interactions to provide detailed bug reports so you can manage feedback more easily.
5. Integration with external project management tools – Sync with Jira, Trello, Asana, and Slack to streamline the feedback process and issue tracking.

How it’s better than Usersnap: Provides a more structured bug tracking workflow with Kanban boards, captures detailed technical metadata automatically, and allows users to pin feedback directly on web pages for better clarity.

12. Marker.io

Marker.io is a feedback and bug tracking platform that allows users to report website issues with annotated screenshots and screen recordings. Its seamless integrations with project management tools make it a strong alternative to Usersnap for teams that need a streamlined bug reporting process.

Top features

1. Visual annotations on websites – Report bugs directly on live websites with markup tools and comments.
2. Automatic metadata capture – Include browser, device, and console logs in every bug report for faster debugging.
3. Screen recording and screenshots – Capture and submit detailed visual feedback to enhance team communication.
4. Client and team collaboration – Collect feedback from clients and non-technical users without requiring them to sign up.
5. Deep integrations with development tools – Sync feedback with Jira, Trello, ClickUp, Asana, and GitHub for efficient issue tracking.

How it’s better than Usersnap: Offers deeper integrations with project management tools, allows non-technical users to submit feedback quickly, and automatically captures technical details for better bug tracking.

Conclusion

Usersnap seems like a good choice until you do some research. You quickly realize that there are more affordable tools with more advanced features, better integrations, and much more. But the good news is, you don't have to settle anymore.

Featurebase is one of the best UserSnap alternatives. It has all the matching features and much more for an even lower price. Besides feedback boards, it offers changelogs, in-app widgets, and a Help Center - all with a beautiful and intuitive design.

Featurebase comes with a Free Plan that allows unlimited posts. You can automatically migrate over from UserSnap in seconds, so there's no downside to trying it. 👇

✨ Start collecting & managing feedback with Featurebase for free →