Blog ComparisonsTop 7 Affordable UserSnap Alternatives for Product Feedback 2024

Top 7 Affordable UserSnap Alternatives for Product Feedback 2024

Want a less costly & streamlined alternative for UserSnap? We'll take a look at the top competitors that offer the best bang for your buck. For each alternative, I analyzed their pros, cons, and pricing, so you don't have to. Let's dive in!

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Looking for a UserSnap alternative with feedback boards, roadmaps, changelogs, and in-app widgets? You're in the right place!

I get it. You want something that's slick, powerful, and gets the job done quickly, but UserSnap just makes you want to pull your hair out.

No worries. I gathered all of the best modern UserSnap alternatives in one place and analyzed their pros, cons, and pricing, so you don't have to.

Let's find you the feedback tool of your dreams! πŸ‘‡


The Best UserSnap Alternatives in 2024:

  1. Featurebase - All-in-one feedback tool, best value for money
  2. Canny - For super small or enterprise companies, no in-between
  3. UserBack - For large teams with many products
  4. Frill - Simple design and lightweight widgets
  5. featureOS - Good for collecting feedback, poor for prioritizing it
  6. Savio - For very small teams, has all core features, aged UI
  7. Sleekplan - Most affordable pricing, limited features

But before you run off to choose an alternative, let's go over UserSnap's drawbacks. This will help you know what to avoid while choosing a competitor. πŸ”Ž


Why even switch from UserSnap?

UserSnap is a feedback tool for larger teams and comes with its downsides. We have listed the key ones so you can know what to look for in a feedback tool.

  • Very outdated UX
    The UX is a bit outdated & will not look the best on your website. You can save this a bit with their highly customizable widgets, but it will take time to make them look nice.
  • Costs a lot
    UserSnap is a very pricy tool, coming in at $949/mo for the enterprise plan. There are better options out there at better price points.
  • Very primitive feedback board
    The public feedback board for gathering feedback from users is very primitive and is not optimal for gathering large volumes of feedback.
  • Lack of a good API
    Their API is does not support many actions that the alternatives do. This makes it more difficult to deeply integrate UserSnap into your workflow.

Top 7 Affordable UserSnap Alternatives for Product Feedback 2024

Now that we know what to avoid in a good alternative to UserSnap let's get to the good part - the alternatives!

I handpicked each tool in this list by looking at their features and ease of use. I compared their advantages, drawbacks, and costs to UserSnap so you can pick the best one. Let's jump in!πŸ‘‡

1. Featurebase

Featurebase's product illustration.
Featurebase's feedback board

Featurebase is the best UserSnap alternative. It has a neat interface and many rich features, including roadmaps and a changelog, to get the most out of your feedback.

It comes with affordable pricing and a Free plan allowing unlimited feedback. You can set it up in minutes and always get quick help through live chat. ⚑️

Featurebase's key features:

  • Feedback boards, changelog, and a roadmap
  • In-app widgets (see live demo)
  • Sort feedback by monetary value
  • Surveys
  • Prioritization frameworks
  • Automated notification emails
  • Custom domain
  • User segmentation
  • Single Sign-On
  • API
  • Over 6 + languages, including Spanish, German, French, etc.

Advantages of Featurebase:

  • Intuitive interface - a neat and easy-to-use design for you and your users with gamified features like leaderboards to incentivize feedback
  • AI duplicate post-detection - users & admins will see relevant similar posts before posting to reduce duplicates
  • AI-powered search - always find that idea that you were looking for, even if you don't remember the exact wording
  • Lots of customizations - have your boards look exactly the way you want by changing the colors, theme, text, and much more
  • Replies and @ mentioning - intuitive comment section for lengthy discussions

Drawbacks of Featurebase:

How much does Featurebase cost?

  • Free Plan - unlimited posts, all basic features like a feedback board, roadmap, and changelog to take your product to the next level
  • Growth Plan ($40/month) - 4 managers, all integrations and widgets, custom domain, and seamless user login
  • Premium Plan ($124/month) - 8 managers, API, SSO, and user segmentation

All plans let you collect unlimited feedback, and you can try the paid ones with a 10-day free trial. See pricing here β†’

Featurebase reviews:

  • Product Hunt - 4.9/5
Conclusion

Featurebase is the best UserSnap alternative. It has all the matching features and much more for an even lower price. 

Featurebase offers an intuitive interface with feedback boards, a roadmap, a changelog, in-app widgets, and much more.

The onboarding is amazingly quick, with the automated migration from UserSnap helping you get set up in seconds.

Learn more here β†’

2. Canny.io

Canny's product illustration.
Canny's feedback board

Canny.io is a popular feedback tool that targets enterprises. It offers similar features as UserSnap and more. However, their paid plans cost a lot, and the free plan has a strict limit on monthly posts.

Canny's key features:

  • Feedback boards, roadmaps, changelog
  • Prioritization frameworks
  • Feedback widget
  • Automated email notifications
  • Duplicate post-detection
  • Custom domain

Advantages of Canny:

  • SOC2 compliance for enterprises
  • Modern & intuitive design

Drawbacks of Canny:

  • Very expensive pricing 
  • No changelog popups
  • No bulk editing
  • No prioritization matrices
  • No follow-up questions like "How important is this for you?" for extra insights
  • Customers complain about not being listened to
  • Supports only English

How much does Canny cost?

  • Free plan - limits active posts to only 100 a month. For very small companies only
  • $99/month (Starter Plan) - custom domain, roadmap, 2 integrations. Very limited in features, equal to competitors' free plans
  • $399/month (Growth) - for 5 admins, user segmentation, private boards, and more
  • Business (talk to sales) - unlimited boards, pay by invoice, SOC2, etc.

Canny Pricing 2024: Is It Worth It β†’

Canny reviews:

  • G2 - 4.5/5 (complaints)
  • Capterra - 4.8/5
  • GetApp - 4.7/5
Conclusion

Canny is a reasonable UserSnap alternative for enterprises. They are SOC2 certified, support paying by invoice & have advanced moderation features. 

They offer a free plan that limits you to 100 posts. Furthermore, the most useful features are on the $399/mo plan, so it can get even quite expensive.

Check out these affordable Canny alternatives β†’

3. UserBack

Userback product illustration.
Userback's feedback board

UserBack fits folks with many products or companies they want to manage into a single tool. In addition to regular posts, it also supports session replays and video feedback.

UserBack's key features:

  • Feedback portal
  • Widgets for feedback capturing
  • Bug & issue tracking

Advantages of Userback:

Drawbacks of Userback:

  • Bad duplicate post-detection system
  • No changelog for closing the feedback loop
  • Lacks customizations (+ no dark mode)
  • No follow-up questions like "How important is this for you?" for extra insights
  • No built-in prioritization frameworks for product managers

How much does Userback cost?

Userback's pricing is best for larger teams with different products:

  • Startup plan - $59/month, allowing 10 admins and 5 projects.
  • Company plan - $119/month, allowing 15 admins and 15 projects.
  • Premium plan - $217/month, allowing 25 admins and 27 projects.

Note: 'Projects' are your companies or products, which you'd have to have a lot to get the most out of your money.

Userback reviews:

  • G2. - 4.8/5
  • Capterra - 4.8/5
  • GetApp - 4.8/5
Conclusion

Userback is the best choice for large teams with many different products. As a plus, the session replay feature makes it stand out from the others.

It's a good tool to capture user feedback, but if you're a smaller company, other deals will make more sense as you'd be paying for empty admin seats.

Check out the best UserBack alternatives β†’

4. Frill

Frill product illustration.
Frill's feedback board

Frill is a straightforward UserSnap alternative with simple feedback boards and a widget. They have a pretty user interface but could improve their feedback management side.

The pricing and dashboard make it a more suitable option for smaller teams that don't get much feedback.

Frill's key features:

  • Feedback boards, roadmaps, changelogs
  • Feedback collecting widget & changelog popups
  • Changelog notification emails
  • Custom domain

Advantages of Frill:

  • Minimalistic & straightforward UI
  • Translations into any language

Drawbacks of Frill:

  • Poor dashboard view for managing & moderating feedback
  • No user segmentation
  • No sorting feedback by customer revenue
  • No changelog emails
  • No duplicate post-detection system
  • No built-in prioritization frameworks

How much does Frill cost?

Frill offers 4 plans to choose between. You can try out each one with a 14-day free trial.

  • Startup ($25/month) - 50 active ideas at a time
  • Business ($49/month) - removes the feedback limit
  • Growth ($149/month) - unlimited feedback, white labeling, privacy features
  • Enterprise (starting at $349/month) - SOC2 and a dedicated support manager

Frill reviews:

  • G2 - 4.8/5
  • Capterra - 4.6/5
  • GetApp - 4.6/5
Conclusion

If you're looking for a simple alternative to UserSnap, Frill is a nice option. It offers a changelog, widgets, and a custom domain.

The first plan costs $25/mo and is suited for smaller teams that don't get more than 50 ideas in a month. The next plans are still quite affordable, but a bit pricey compared to others.

Check out the best Frill alternatives β†’

5. featureOS

FeatureOS product illustration.
featureOS feedback board

FeatureOS - once Hellonext - is another good alternative to UserSnap. As the name suggests, it's packed with many useful features. If you want detailed control over every aspect of the feedback board, featureOS is a good choice.

featureOS key features:

  • Changelog
  • Widget for feedback collecting
  • Duplicate post-detection
  • A knowledge base feature
  • Replies and @ mentioning

Advantages of featureOS:

  • Modern design
  • Lots of customizations
  • Feature-rich

Drawbacks of featureOS:

  • No changelog popups
  • Can't sort feedback by monetary value
  • No user segmentation
  • No built-in prioritization frameworks
  • Supports only English

How much does featureOS cost?

FeatureOS offers three pricing tiers:

  • Runway ($29/month) - 2 boards, 1 admin, 1 integration
  • Take Flight ($79/month) - 10 boards, 3 admins, 3 integrations
  • Fly High ($149/month) - unlimited boards, 10 admins, SSO, API

You can try each out with a 14-day trial.

Note: They have offered free plans many times in the past and overall change the pricing rather often. Last time, they closed the free plan overnight.

featureOS reviews:

  • Product Hunt - 4.5/5
Conclusion

featureOS is a great UserSnap alternative. It has many features, including a changelog, a knowledge base, and widgets.

However, it's missing some important ones, like sorting feedback by revenue and prioritization frameworks.

They offer great pricing for companies that need to collect many different types of feedback. But they change it constantly, so there's always some uncertainty.

Check out the best alternatives to featureOS β†’

6. Savio

Screenshot of Savio's public feedback board.
Savio's public feedback board.

Savio is a small UserSnap alternative for user feedback. It lets you collect and manage ideas to make better product decisions. Savio has many missing features, aged UI and can get expensive. Savio offers feedback boards, roadmaps, and prioritization frameworks.

Savio's key features:

  • Feedback boards, roadmaps, changelogs
  • Prioritization frameworks
  • API

Advantages of Savio:

  • Many enterprise features like Hubspot & Salesforce

Drawbacks of Savio:

  • Aged UI
  • No changelog
  • No automated email notifications
  • No embeddable widgets
  • No custom domain
  • No filtering & sorting on public boards
  • No duplicate-post detection
  • No markdown/rich text support for posts
  • No customizations & dark mode
  • Minimal features compared to other tools on the market at this price

How much does Savio cost?

Savio offers 3 pricing tiers:

NB! Each plan is priced PER ADMIN, and additional seats cost extra.

  • Essential ($49/mo) - 1 admin, 1 roadmap, feedback boards, and basic integrations like Intercom & Slack. Each additional seat is + $29/mo.
  • Professional ($99/mo) - 1 admin, 5 roadmaps, feedback categorization, API, and Zapier & Zendesk integrations. Each additional seat + $49/mo.
  • Business ($299/mo) - 1 admin, unlimited roadmaps, multiple products, and Hubspot & Salesforce integrations. Each additional seat + $59/mo.

It doesn't seem too expensive at first. However, if you take into account the 'per admin' pricing and compare its functionality to alternatives, it's quite a lot.

Savio reviews:

  • G2 - 4.8/5
Conclusion

Savio is a small feedback tool thats lets you collect and prioritize ideas from your users. It has some notable missing features like no changelogs, custom domain, and duplicate post-detection. Moreover, it has a pretty aged UI that's hard to navigate.

Check out these best 7 Savio alternatives β†’

7. Sleekplan

Sleekplan product illustration.
Sleekplan's feedback board

Sleekplan is one of the most budget-friendly alternatives to UserSnap. Besides feedback boards, roadmaps, and changelogs, it also supports satisfaction surveys. It's a great deal for smaller startups that don't need complex features.

Sleekplan's key features:

  • Feedback boards, roadmaps, changelogs
  • CSAT and NPS satisfaction surveys
  • Anonymous posting, commenting, and voting
  • Customizable survey widgets
  • Supports 10+ languages

Advantages of Sleekplan:

  • Very affordable pricing - highest plan $45/month
  • A lightweight tool, not too complex

Drawbacks of Sleekplan:

  • Outdated UI & UX
  • No changelog popups
  • No duplicate post-detection system
  • No bulk editing
  • No follow-up questions
  • Few integrations
  • Run by a solo founder, so customer support might not be good

How much does Sleekplan cost?

Sleekplan offers 4 plans to choose from. Each allows unlimited feedback and end users.

  • Indie (free) - 1 admin, 1 feedback board, and a changelog
  • Starter ($15/mo) - 3 admins, changelog, roadmap, customer satisfaction surveys
  • Business ($45/mo) - 10 admins, merge posts, white labeling, custom domain, and user segmentation
  • Enterprise (custom) - Everything in Starter, plus unlimited admins

Their pricing seems (and is) affordable, but many critical features like post-merging are only on the third plan.

Sleekplan reviews:

  • G2 - 4.8/5
  • Capterra - 5/5
  • GetApp 5/5
Conclusion

Sleekplan is a good choice for smaller teams that also want to measure customer satisfaction. It's a nice, affordable alternative, but you'll have to go with the $45/mo plan to access most of the useful features.

Check out the best Sleekplan alternatives β†’

What is UserSnap?

illustration of UserSnaps feedback boards.
UserSnap's feedback board

UserSnap is a user feedback platform for product teams to collect issues, ideas, and surveys to scale user testing and gain confidence in product decisions.

It's a very costly choice compared to it's alternatives and doesn't offer the best value for your money.

It's possible to collect and streamline product feedback with external customers or internal Stakeholders.

How much does UserSnap cost?

UserSnaps pricing showing their 4 pricing plan tiers.
UserSnap's pricing.

UserSnap has four tiers of pricing that go up pretty high compared to other tools.

  1. Startup (€69/month) - 5 projects, 10 team members, screen capturing, surveys, 50+ integrations.
  2. Company (€129/month) - 15 projects, 15 team members, error log recording, data export features.
  3. Premium (€249/month) - 25 projects, 25 members, app surveys, API access.
  4. Enterprise (€949/month) - Unlimited projects/members, advanced security, full API, strategy consultation.

It doesn't seem too expensive at first, but some core features are locked behind highers plans.

You can pay the same price for much more complete tools offering more seats and even get many of these features for free.

Key features of UserSnap

UserSnap offers many core features that most feedback tools do. This includes:

  • Feedback boards - let users submit ideas and upvote others' posts
  • Session recording - capture & replay user sessions
  • Video & image feedback - users can annotate the screen and send videos to you.
  • Integrations - connect UserSnap with popular tools like Intercom, Slack, and Zendesk
  • User Segmentation - Create user segments to view feedback from specific groups
  • Sort feedback by revenue - sync customers' revenue to ideas and make better decisions
  • Single Sign-On - automatically sign in users with your existing data

Conclusion

The bottom line is that UserSnap is an alright feedback tool for some, but its price, feedback boards & clumsy dashboard make it difficult to recommend.

Fortunately, there are plenty of powerful alternatives with user-friendly interfaces and lots of features to make managing feedback enjoyable.

Featurebase is one of the best UserSnap alternatives. It has all the matching features and much more for an even lower price. Besides feedback boards, it offers changelogs, in-app widgets, and automated emails - all with a beautiful and intuitive design.

Featurebase comes with a Free Plan that allows unlimited posts. You can automatically migrate over from UserSnap in seconds, so there's no downside to trying it. πŸ‘‡