Blog ComparisonsTop 10 BugHerd Alternatives for Tracking Bugs & Feedback

Top 10 BugHerd Alternatives for Tracking Bugs & Feedback

Want a modern and reliable alternative to BugHerd? In this post, I've listed all of the top competitors that offer the best bang for your buck. I analyzed their pros, cons, and pricing, so you don't have to. Let's dive in!

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Blog illustration for the top 10 BugHerd alternatives in 2024.

Looking for a BugHerd alternative with a modern and intuitive design, public voting boards, and much more? You're in the right place!

I get it. You want something that's slick, powerful, and gets the job done quickly, but BugHerd just doesn't seem it.

No worries. I gathered all of the best modern BugHerd alternatives in one place and analyzed their pros, cons, and pricing, so you don't have to.

Let's find you the feedback tool of your dreams! πŸ‘‡


The Best BugHerd Alternatives in 2024:

  1. Featurebase - All-in-one feedback tool, best value for money
  2. Nolt - Great for small teams, limited features
  3. UserBack - For large teams with many products or websites
  4. featureOS - Good for collecting feedback, poor for prioritizing it
  5. Canny - For super small or enterprise companies, no in-between
  6. Mopinion - Website feedback & satisfaction surveys, good for e-commerce
  7. Rapidr - Feedback collection, good price for very large teams
  8. Jira Product Discovery - for a very smooth Jira integration experience
  9. UserSnap - Very customizable widgets, for enterprise use
  10. FeedBear - Cheap product feedback tool with limited features

But before you run off to choose an alternative, let's go over BugHerd's drawbacks. This will help you know what to avoid while choosing a competitor. πŸ”Ž


Why even switch from BugHerd?

BugHerd is a website feedback tool for agencies, developers, and QA teams. We have listed the key drawbacks below so you can make a better comparison with alternatives:

  • Confusing & outdated UI
    BugHerd has an outdated UI/UX compared to the market standard nowadays. Their users have written in online reviews that their clients can't easily navigate the tool. This is a serious issue and can affect your feedback collection issue. Intuitive UI can also boost your own efficiency and workflow.
  • Bugs and issues
    Ironically, BugHerd itself is quite buggy, as many of their users have pointed out. Occasionally, the feedback widget disappears, and you'll have to reload the page in order to get it working again. Plus, some users have complained that the setup was very slow and often even crashed. I can second that - when testing their product, I also had trouble getting through their onboarding thanks to different errors and confusing steps.
  • Pricey
    Although BugHerd isn't the most expensive tool on the market, its pricing seems to be climbing upward as its clients have complained about price raises. Also, the functionality for the price tag is quite limited. Many competitors offer the same features or more for significantly lower prices and even have free plans.
Screenshot of BugHerds drawbacks according to their users' reviews.
What BugHerd customers dislike about them (from G2).

The 10 Best BugHerd Alternatives for Collecting Feedback

Now that we know what to avoid in a good alternative to BugHerd, let's get to the good part - the alternatives!

I handpicked each tool in this list by looking at their features and ease of use. I compared their advantages, drawbacks, and costs to BugHerd so you can pick the best one. Let's jump in!πŸ‘‡

1. Featurebase

Featurebase's product illustration.
Featurebase's feedback board

Featurebase is the best BugHerd alternative. It has a neat interface and many rich features, including a screenshot widget, a public voting board, and a changelog, to get the most out of your feedback.

It comes with affordable pricing and a Free plan allowing unlimited feedback. You can set it up in minutes and always get quick help through live chat. ⚑️

Featurebase's key features:

  • Feedback voting boards, changelog, and a roadmap
  • In-app widgets (see live demo)
  • Sort feedback by monetary value 
  • Prioritization frameworks
  • Automated notification emails
  • Custom domain
  • User segmentation
  • Single Sign-On
  • API
  • Over 6 + languages, including Spanish, German, French, etc.

Advantages of Featurebase:

  • Intuitive interface - a neat and easy-to-use design for you and your users with gamified features like leaderboards to incentivize feedback
  • AI duplicate post-detection - users & admins will see relevant similar posts before posting to reduce duplicates
  • AI-powered search - always find that idea that you were looking for, even if you don't remember the exact wording
  • Lots of customizations - have your boards look exactly the way you want by changing the colors, theme, text, and much more
  • Replies and @ mentioning - intuitive comment section for lengthy discussions

Drawbacks of Featurebase:

How much does Featurebase cost?

  • Free Plan - unlimited posts, all basic features like a feedback board, roadmap, and changelog to take your product to the next level
  • Growth Plan ($40/month) - 4 managers, all integrations and widgets, custom domain, and seamless user login
  • Premium Plan ($124/month) - 8 managers, API, SSO, and user segmentation

All plans let you collect unlimited feedback, and you can try the paid ones with a 10-day free trial. See pricing here β†’

Featurebase reviews:

  • Product Hunt - 4.9/5
Conclusion

Featurebase is the best BugHerd alternative. It has a feedback & screenshot widget, public voting boards and a modern design for even a lower price.

It offers multiple features that BugHerd doesn't, such as AI duplicate feedback detection, changelog and a roadmap.

The onboarding is amazingly quick, with the automated migration from BugHerd helping you get set up in seconds.

Learn more here β†’

2. Nolt.io

Nolt product illustration.
Nolt's feedback board.

Nolt is a lightweight alternative to BugHerd that's best suited for small teams looking to collect feedback using simple features. However, it doesn't have changelogs and can get quite pricey for what it offers.

Nolt's key features:

  • Feedback boards
  • A roadmap
  • Feedback collection widget
  • Anonymous posting, commenting, and voting
  • Password-protected boards

Advantages of Nolt:

  • Simplicity (at the cost of many features)
  • SAML 2.0 for enterprise
  • Has over 10+ different translations

Drawbacks of Nolt:

  • No admin dashboard
  • No changelog for closing the feedback loop with users
  • No duplicate post-detection system
  • Only one widget
  • No user segmentation
  • No sorting feedback by customer revenue
  • Doesn't scale well with many ideas (no bulk editing or filtering, etc.)
  • No built-in prioritization frameworks for product managers

How much does Nolt cost?

  • Essential ($29/month) - 1 board, roadmap, SSO
  • Pro ($69/month) - 5 boards, API, and task management integrations
  • Enterprise (talk to sales) - unlimited boards

The Essential Plan is great if you need SSO upfront, but otherwise, you'll find a better deal from other tools in this list.

Nolt reviews:

  • G2 - 5/5
  • Capterra - 4.9/5
  • GetApp - 4.9/5
Conclusion

Nolt is a great BugHerd alternative for smaller teams looking for simplicity and voting boards. However, it lacks many crucial features like changelogs, user segmentation, and a dashboard.

Their pricing isn't expensive, but most alternatives offer much more for the same cost.

Check out the best Nolt alternatives β†’

3. UserBack

UserBack's product illustration.
UserBack's feedback board

Userback is a BugHerd alternative that fits folks with many products or companies they want to manage into a single tool. In addition to regular posts, it also supports session replays and video feedback.

UserBack's key features:

  • Feedback portal
  • Widgets for feedback capturing
  • Bug & issue tracking

Advantages of Userback:

  • Session replays
  • Screenshot/video recording widget
  • Browser extension for internal feedback collection

Drawbacks of Userback:

  • Bad duplicate post-detection system
  • No changelog for closing the feedback loop
  • Lacks customizations (+ no dark mode)
  • No follow-up questions like "How important is this for you?" for extra insights
  • No built-in prioritization frameworks for product managers

How much does Userback cost?

Userback's pricing is best for larger teams with different products:

  • Startup plan - $59/month, allowing 10 admins and 5 projects.
  • Company plan - $119/month, allowing 15 admins and 15 projects.
  • Premium plan - $217/month, allowing 25 admins and 27 projects.

Note: 'Projects' are your companies or products, which you'd have to have a lot to get the most out of your money.

Userback reviews:

  • G2. - 4.8/5
  • Capterra - 4.8/5
  • GetApp - 4.8/5
Conclusion

Userback is the best choice for large teams with many different products. As a plus, the session replay feature makes it stand out from the others.

It's a good tool to capture user feedback, but if you're a smaller company, other deals will make more sense as you'd be paying for empty admin seats.

Check out the best UserBack alternatives here β†’

4. featureOS

FeatureOS product illustration.
featureOS feedback board

featureOS - once Hellonext - is another good alternative to BugHerd. As the name suggests, it's packed with many useful features. If you want detailed control over every aspect of the feedback board, featureOS is a good choice.

featureOS key features:

  • Changelog
  • Widget for feedback collecting
  • Duplicate post-detection
  • A knowledge base feature
  • Replies and @ mentioning

Advantages of featureOS:

  • Modern design
  • Lots of customizations
  • Feature-rich

Drawbacks of featureOS:

  • No changelog popups
  • Can't sort feedback by monetary value
  • No user segmentation
  • No built-in prioritization frameworks
  • Supports only English

How much does featureOS cost?

FeatureOS offers three pricing tiers:

  • Runway ($29/month) - 2 boards, 1 admin, 1 integration
  • Take Flight ($79/month) - 10 boards, 3 admins, 3 integrations
  • Fly High ($149/month) - unlimited boards, 10 admins, SSO, API

You can try each out with a 14-day trial.

Note: They have offered free plans many times in the past and overall change the pricing rather often. Last time, they closed the free plan overnight.

featureOS reviews:

  • Product Hunt - 4.5/5
Conclusion

featureOS is a great BugHerd alternative. It has many features, including a changelog, a knowledge base, and widgets.

However, it's missing some important ones, like sorting feedback by revenue and prioritization frameworks.

They offer great pricing for companies that need to collect many different types of feedback. But they change it constantly, so there's always some uncertainty.

Check out the best alternatives to featureOS β†’

5. Canny.io

Canny's product illustration.
Canny's feedback board

Canny.io is a popular feedback tool that targets enterprises. It offers all the same features as BugHerd and much more. However, their paid plans cost a lot, and the free plan has a strict limit on monthly posts.

Canny's key features:

  • Feedback boards, roadmaps, changelog
  • Prioritization frameworks
  • Feedback widget
  • Automated email notifications
  • Duplicate post-detection
  • Custom domain

Advantages of Canny:

  • SOC2 compliance for enterprises
  • Modern & intuitive design

Drawbacks of Canny:

  • Very expensive pricing 
  • No changelog popups
  • No bulk editing
  • No prioritization matrices
  • No follow-up questions like "How important is this for you?" for extra insights
  • Customers complain about not being listened to
  • Supports only English

How much does Canny cost?

  • Free plan - limits active posts to only 100 a month. For very small companies only
  • $99/month (Starter Plan) - custom domain, roadmap, 2 integrations. Very limited in features, equal to competitors' free plans
  • $399/month (Growth) - for 5 admins, user segmentation, private boards, and more
  • Business (talk to sales) - unlimited boards, pay by invoice, SOC2, etc.

Canny Pricing 2024: Is It Worth It β†’

Canny reviews:

  • G2 - 4.5/5 (complaints)
  • Capterra - 4.8/5
  • GetApp - 4.7/5
Conclusion

Canny is a reasonable BugHerd alternative for enterprises. They are SOC2 certified, support paying by invoice & have advanced moderation features. 

They offer a free plan that limits you to 100 posts. Furthermore, the most useful features are on the $399/mo plan, so it can get even quite expensive.

Check out these affordable Canny alternatives β†’

6. Mopinion

Screenshot of mopinion's website widget.
Mopinion's feedback widget

Mopinion is a website feedback tool for e-commerce and marketing agencies, but it also can be used for apps. It's quite expensive and targeted at enterprises, with the lowest plans starting from $329/month.

Mopinion's key features:

  • Feedback forms & satisfaction surveys
  • Website & in-app widgets for feedback collection
  • Email forms

Advantages of Mopinion:

  • Customizable feedback forms with drag & drop
  • Multiple language support
  • Point and click on page elements to give feedback about certain elements

Drawbacks of Mopinion:

  • Not ideal for product feedback & feature requests
  • No feedback boards, roadmaps, changelogs
  • No way to communicate with users
  • No prioritization frameworks
  • lots of bugs (based on many user reviews)

How much does Mopinion cost?

Mopinion offers two plans:

  • Standard (starting from $329/mo) - 500k monthly page views, all core features
  • Enterprise (custom quote) - white label, SSO, custom domain, and more

Mopinion reviews:

  • G2 - 4.1/5
  • Capterra - 4.1/5
Conclusion

Mopinion is an enterprise webiste feedback tool mainly used by e-commerce teams & marketing agencies. It offers intuitive feedback forms that can be embedded into your website.

However it's poor for product feedback as it doesn't support feature requests, feedback boards, roadmaps, and changelogs. Lastly, it's quite expensive, starting from $329/month.

If you want something more affordable, check out these best Mopinion alternatives β†’

7. Rapidr

Rapidr's product illustration.
Rapidr's feedback board

Rapidr is another good BugHerd alternative with a pretty intuitive design. It's aimed at larger companies, helping them collect and manage user feedback to make better product decisions. The pricing only makes sense for very large teams, so keep in mind if you're a smaller startup.

Rapidr's key features:

  • Feedback boards, roadmap, changelog
  • Custom domain
  • Email notifications
  • User segmentation
  • Single Sign-On

Advantages of Rapidr:

  • Pretty modern design compared to some other alternatives
  • Enterprise integrations like Hubspot & Salesforce
  • SAML 2.0 for enterprise

Drawbacks of Rapidr:

  • Expensive
  • No changelog widget or popups
  • No built-in prioritization frameworks & matrices
  • No bulk editing, deleting, or merging
  • Very few customizations - can only change the theme color

How much does Rapidr cost?

Rapidr offers 3 pricing tiers:

  • Startup ($49/mo) - 5 admins, roadmap, changelog, custom domain, widgets, and basic integrations like Slack
  • Business ($199/mo) - 50 admins, user segmentation, SSO, and advanced integrations like
  • Enterprise (custom) - unlimited admins, white labeling, and priority support

While the first plan is comparable with most other feedback tools on the market, the other plans are quite expensive and more suitable for enterprises.

Rapidr reviews:

  • G2 - 4.8/5
Conclusion

Rapidr is a fresh feedback tool for larger teams. It's a robust alternative to BugHerd, but lacks some important features like prioritization frameworks and in-product widgets for notifications.

If you're a smaller startup, you'll find a better deal elsewhere in terms of pricing.

Check out the best Rapidr alternatives β†’

8. Jira Product Discovery

Jira Product Discovery feedback board showing a list of suggested ideas and a button to create new ones.
Jira Product Discovery feedback board.

Jira Product Discovery bridges the gap between business and technical teams by linking planning directly to Jira Software. It aims to cut down on update time and align everyone on project goals, facilitating smoother progress on product development. It's a nice BugHerd alternative if you're already using Jira or Atlassian products.

Jira Product Discovery's key features:

  • Capturing feedback
  • Feedback prioritization
  • Product roadmaps

Advantages of Jira Product Discovery:

  • Deep integration with the Jira platform
  • Good collaboration features
  • Cross-team collaboration

Drawbacks of Jira Product Discovery:

  • The UX can be hard to navigate and complex
  • Hard to share with your customers - they need to create an account with Atlassian.
  • Not ideal for large volumes of feedback

How much does Jira Product Discovery cost?

The pricing for Jira Product Discovery is pretty straightforward:

  • Free - max 3 creators, unlimited contributors, community support
  • Standard ($10/mo per creator) - all features in free, more than 3 creators, custom project roles, data residency control

Jira Product Discovery reviews:

  • TrustRadius - 8.0/10
Conclusion

Jira Product Discovery is a feedback tool for teams looking to have their entire workflow inside the Atlassian ecosystem. It works well for gathering feedback across different teams in the company.

Gathering feedback from customers using Jira Product Discovery can get quite difficult, because customers will have to create an Atlassian account in order to leave feedback. Furthermore, they do not have any in-app widgets for optimal feedback gathering.

Check out the best Jira Product Discovery alternatives β†’

9. UserSnap

illustration of UserSnaps feedback boards.
UserSnap's feedback board

UserSnap is an enterprise user feedback tool with a large learning curve. Some of the core features include bug reporting, video feedback, two-way integrations & customer surveys.

It has lots of widgets for all types of feedback. Examples include NPS scores, feature announcements & feature satisfaction surveys.

UserSnap's key features:

  • Feedback boards
  • Surveys
  • Different widgets (e.g. NPR, feature announcement, feature satisfaction surveys)
  • Many integrations like Jira Server, Salesforce, HubSpot
  • User segmentation

Advantages of UserSnap:

  • SOC2 certification for enterprises
  • Lots of customization possibilities

Drawbacks of UserSnap:

  • No roadmaps
  • Costs a lot
  • The design is a bit outdated, which means widgets don't always look the best
  • Very complex and confusing

How much does UserSnap cost?

UserSnap has four tiers of pricing that go up pretty high compared to UserBack.

  1. Startup (€69/month) - 5 projects, 10 team members, screen capturing, surveys, 50+ integrations.
  2. Company (€129/month) - 15 projects, 15 team members, error log recording, data export features.
  3. Premium (€249/month) - 25 projects, 25 members, app surveys, API access.
  4. Enterprise (€949/month) - Unlimited projects/members, advanced security, full API, and strategy consultation.
Conclusion

UserSnap is a versatile & enterprise-focused alternative to BugHerd. They have lots of widgets, large integrations, and a SOC2 compliance.

For pricing, UserSnap is a very costly tool. Their highest plan comes in at $949/month or $11,388/year.

If you want something more affordable, check out these top UserSnap alternatives β†’

10. FeedBear

Feedbear product illustration.
Feedbear's feedback board.

FeedBear is another very basic BugHerd alternative for collecting feedback. It has all the necessary features to get you started but falls short of competitors by missing many advanced functionalities like user segmenting.

FeedBear's key features:

  • Idea boards for feature requests
  • User voting on best ideas
  • Product roadmap sharing

Advantages of FeedBear

  • Fully customizable with your own CSS
  • Single Sign On (SSO)
  • Custom HTML/JS code

Drawbacks of FeedBear:

  • No admin dashboard to effectively manage feedback
  • Very primitive filtering and sorting
  • No user segmenting
  • Can't sort feedback by customer revenue
  • No built-in prioritization frameworks

How much does FeedBear cost?

FeedBear has simple pricing starting from $49/month. It offers all core features like roadmap, changelog, and custom domain. The second plan is already $99/mo while removing branding and granting SSO. You can use the 14-day free to test them out.

FeedBear reviews:

  • G2 - 4.8/5
  • Capterra - 4.8/5
Conclusion

FeedBear is a very primitive feedback tool at an affordable price. They're ideal for smaller teams after simplicity and don't need many advanced features.

β€ŒIt lacks a dashboard and comprehensive filtering system to manage feedback effectively and doesn't scale well with those growing fast.

Want more options? Check out these top FeedBear alternatives β†’

What is BugHerd?

Bug Herd's roadmap view of feedback.
BugHerd's roadmap view.

BugHerd is a user feedback tool for web agencies and SaaS startups. It helps teams collect and manage website and product feedback from clients to make better decisions.

How much does BugHerd cost?

Screenshot of Bug Herd's official pricing.
BugHerd's pricing.

BugHerd offers 5 pricing tiers that all have unlimited projects & end-users:

  • Standard ($39/mo) - 5 members, 10 GB storage, screenshots with a browser extension, public feedback widget, basic integrations like Slack & Zapier
  • Studio ($69/mo) - 10 members, 25 GB storage, video feedback
  • Premium ($129/mo) - 25 members, 50 GB storage, public feedback board, screenshots without the browser extension, custom branding, all integrations including Jira, Clickup, and more
  • Premium ($229/mo) - 50 members, 150 GB storage, no new features
  • Enterprise (contact sales) - custom nr of members, unlimited storage, SSO, dedicated success manager

You can try out all plans with a 14-day free trial. Choosing yearly billing will offer 2 months free.

Key features of BugHerd:

BugHerd offers many different features but to make it easier, here are the key ones:

  • Website widget - a feedback button on your website to collect and manage feedback from your users & visitors
  • Screenshots & annotations - create screenshots and comment on them using BugHerd's browser extension
  • Video feedback - display upcoming features and manage ideas on a roadmap view
  • Kanban board - manage all your tasks on a kanban view right inside BugHerd
  • Integrations - connect BugHerd with popular tools like Zapier, Slack, and Trello
  • Single Sign-On - automatically sign in users with your existing data (enterprise only)

Conclusion

The bottom line is that BugHerd is an alright website feedback tool for some (agencies), but it has many considerable downsides. It's full of bugs, has an outdated and confusing interface, and gets pretty pricey.

Fortunately, there are plenty of powerful alternatives with user-friendly interfaces and lots of features to make collecting feedback enjoyable for you and your clients.

Featurebase is one of the best BugHerd alternatives. It has all the matching features and much more for an even lower price. Besides feedback widgets, it offers public voting boards, changelogs, and automated status emails - all with a beautiful and intuitive design.

Featurebase comes with a Free Plan that allows unlimited posts. You can automatically migrate over from BugHerd in seconds, so there's no downside to trying it. πŸ‘‡