UserVoice Pricing 2024: Is It Worth It?

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So, you're on the hunt for a feedback tool and want to ensure you're getting the best deal with UserVoice.

If you're just after their pricing, you can find it on their site.

But if you're looking for a deeper analysis of what they offer and some more affordable alternatives, stick around... I've got you covered!👇

UserVoice pricing in 2024

In short, UserVoice offers four plans to choose from:

1. Pro - $999 per month to collect ideas through an in-app widget and web portal
2. Internal Capture - $1,299 per month to gather feedback through integrations (but you'll lose access to the web portal & widget 😃)
3. Premium - $1,499 per month to connect ideas with account and revenue data
4. Enterprise - contact sales to access advanced security and premium support

Back in 2023, you used to be able to try out all plans with a 21-day free trial without talking to sales, but now there's no going around that.

Anywho, let's take a more detailed look into what each plan offers and if they're worth the coin. 🪙

1. Pro ($999/mo)

UserVoice Pro is their first plan, setting you back a whopping $999/month with quarterly billing or $899/month with annual.

You can collect customer feedback from 1,000 unique users using a web portal and an in-app widget.

Changing the status of users' ideas automatically sends them a notification to keep them in the loop. It's just that you don't get access to any issue-management software integrations (like Jira) to keep them in sync automatically, so you have to update the statuses in UserVoice by hand.

And as a note, these features are standard for almost every feedback tool and are usually included on free plans if they have one.

So it's quite hard to justify paying $12,000 a year for something you'd get for free... Unless you're an enterprise - they can afford that. 😅

2. Internal Capture ($1,299/mo)

Moving on, the next plan is Internal Capture, costing $1,299/mo with the quarterly subscription or $1,199/mo with a yearly.

This one's a bit of an odd one out.

Instead of collecting feedback with UserVoice itself, this plan focuses on helping you do so through customer-facing teams and integrations. However, you lose access to the web portal, widget, and status updates?! 😃

Anyways, at least you now get 3,000 unique users and can connect customer data to feedback. This includes attributes like revenue and other account data, which you can use to segment and filter ideas. You also get access to the Jira integration to manage feedback better.

So, paying an extra $300 a month (and a total of $15,600 a year) lets you use a couple of integrations and connect users' data, meanwhile removing some of the most useful features... interesting.

3. Premium ($1,499/mo)

UserVoice Premium costs $1,499 per month or $18,000 per year. It's supposedly the most popular plan they offer, confirming the profile of their main customers.

The number of unique users jumps from 3,000 to 5,000, and you get back the web portal, widget, and status update features. However, unlike the Pro plan, you can now also connect your customers' data and segment feedback using it.

Again, these are the most fundamental features of any feedback tool. The only difference is that you'd get them for under $150 per month from others.

4. Enterprise (Custom)

For their larger clients, the previous plans were just a warmup for this one. It comes with everything from Premium and has advanced security and priority support. What makes this plan special is that you can potentially get unlimited users.

The pricing is custom-made based on your needs, so unfortunately, we can't give you any digits.

Who is UserVoice ideal for?

UserVoice is designed to help large companies collect, manage, and analyze user feedback in one centralized place.

It has extensive sales and customer success teams working on deals and helping big customers with their onboarding.

UserVoice offers countless features with different dashboards, almost dividing it into multiple tools. This can benefit large, diversified teams but can be confusing for smaller startups that need a simple solution to move fast.

UserVoice drawbacks to keep in mind

• Outdated user interface
  UserVoice's feedback portal makes submitting ideas difficult compared to modern alternatives. This can affect your feedback results as users give up before actually finding what they came to do. The same goes for the dashboard, which feels like dating back to 2008 when they first launched.
• Feature bloated
  The different options in this tool are excellent for enterprise feedback management. However, it's counterintuitive for SMBs that need a fairly simple way to collect and manage feedback.
• Steep learning curve
  UserVoice has split its functionalities into different dashboards. There's almost one for each feature. The onboarding takes an eternity, and it's easy to get lost. Half the battle is learning to use it, yet it should speed up your work.
• Expensive
  Almost all of their competitors are offering significantly lower prices. We even have a Free plan that's close to the same functions as the UserVoices $999/month Pro tier. 😅

What if UserVoice is too expensive for me?

As seen above, you wouldn't be the only one, so don't worry! 🤒

Luckily, there are many affordable alternatives that are perfect for startups and offer the same features with a modern touch.

Here's a short list of the 12 best UserVoice competitors in 2024:

1. Featurebase - best value and easiest to use for teams of all sizes
2. Frill - for small organizations seeking a simple feedback tool
3. Beamer - for growing startups, larger focus on product updates
4. Userback - for bigger teams with many products
5. FeatureOS - for growing startups looking to collect feedback
6. Fider - open-source option for small startups ready to self-host
7. Nolt.io - for very small and early-stage teams
8. Canny.io - for very small or really large businesses - nothing between
9. Feedbear - for startups looking for simplicity
10. Sleekplan - for small teams and NPS & CSAT tracking
11. Upvoty - for medium-sized teams
12. Productboard - for enterprises, good for task management and roadmaps

You can get muddy with the details in our UserVoice alternatives post, where we analyze each tool and determine the best.

So, is UserVoice worth it?

Short answer: If you're an enterprise, then maybe. If you're anyone else, then no.

Longer answer: Although UserVoice offers a wide range of features, figuring out how to use them is a battle on its own. This makes it a poor choice for agile startups seeking a straightforward feedback solution.

In addition to that, you're not getting anything new or special for the high prices, except... for the high prices. 🙂

Only large corporations like Microsoft can justify paying up to $18,000 a year for a feedback tool, and even they left.

For smaller and medium-sized companies, Featurebase is an affordable UserVoice alternative. It's neat, easy to use, has all UserVoice features, and even more. It comes with a free plan equal to UserVoice's Pro saving you $999/month already.

You can set it up in minutes and always get quick help through live chat. ⚡️

Start collecting product feedback with Featurebase today for free →

FAQ

1. Is UserVoice expensive?

Yes, compared to other alternatives out there, UserVoice is very expensive. They are aimed at large enterprise clients resulting in long sales cycles that push the pricing higher.

2. Who is the best UserVoice alternative?

Featurebase is the best UserVoice alternative out there. It's easy to use while offering the same features and more. It comes with affordable pricing, a free plan, and many powerful integrations.

You can set it up in minutes and always get quick help through live chat. ⚡️

3. Does UserVoice offer discounts?

UserVoice doesn't offer any discounts by default. But since you'll have to talk to their sales team to start your subscription anyways, you can likely negotiate one for yourself.

4. How much does UserVoice cost in 2024?

UserVoice costs $999 to collect feedback with a web portal and in-app widgets. Collecting feedback through integrations that customer-facing teams use and connecting these ideas with account and revenue data costs $1,299. Additionally, if you need advanced whitelabeling, the cost is $1,499 per month.