Blog ComparisonsCanny vs UserVoice: The 2025 Comparison

Canny vs UserVoice: The 2025 Comparison

Canny and UserVoice are two of the biggest names in the feedback tool game, but which one is better and actually delivers the most bang for your buck? In this post, we’ll break down the features, pricing, and user experience of both tools. Let's get into it!

Comparisons
Last updated on
Canny vs. UserVoice comparison.
✨ Looking for an affordable, modern alternative to Canny and UserVoice? Check out Featurebase →

If you're searching for a customer feedback tool for your business, there's a seemingly large choice out there. In reality, a few major players run this industry, and two of the most popular ones are Canny and UserVoice.

Both let you collect feedback, manage feature requests, and create product roadmaps, and in reality, they have a similar feature set.

But which one is the better choice? And more importantly, which one is the better choice for your business? 🤔

We've rounded up the most important features, customer reviews, and pricing information to help you decide between Canny and UserVoice once and for all.


TL;DR - a short overview:

  • Canny is the better choice for most teams, offering almost everything UserVoice does, but with a cleaner UI and more affordable pricing. It's ideal for growing B2B SaaS startups that get a lot of feedback from different channels.
  • UserVoice could be the move for enterprises willing to pay that huge premium for some extra functionality. It has more advanced analytics and feedback management functions, but it's also more outdated in terms of UI and costs a lot.

That said, both tools are pretty pricey for what they offer. If you're after a better price-to-value ratio, check out Featurebase (👋 that’s us). We’re an alternative to Canny and UserVoice—but we’ll stay unbiased in this article, promise.


Canny vs. UserVoice: the basics

In the battle of Canny vs UserVoice, the two companies have completely different target audiences.

Canny marketing page illustration.

Canny is a relatively new feedback management tool primarily used by growing SaaS startups.

Launched in 2017, Canny was created to help businesses centralize their product feedback and give them an overview of the most important feedback items from their user base.

UserVoice is a feedback managment tool.

UserVoice is one of the best-known feedback management tools that was launched in 2008.

It lets businesses (primarily software companies) collect and prioritize feedback, round up bug reports and feature requests, and prioritize all of that for maximum impact. Their target audience is enterprise companies.


Canny vs. UserVoice: features

Canny features

Canny has all the bells and whistles needed to collect and analyze customer feedback. At half the price of UserVoice, you get the following:

Canny product illustration.
Canny's feedback portal

Canny integrates with popular project management tools such as Jira, Clickup, and Asana, as well as customer support apps such as Zendesk and Intercom.

UserVoice features

UserVoice has been around for 16+ years at this point, and they have a rich feature set compared to most other tools in the market.

Here's what you can find in UserVoice:

  • Feedback collection tools: collect, organize, and prioritize feedback
  • Idea management
  • User satisfaction surveys
  • Roadmap creation and prioritization
  • Internal alignment tools (Slack and Microsoft Teams integrations, internal roadmaps, customizable reports, and shared views)
  • Customer engagement tools (closing the feedback loop with emails and notifications, feature voting, outreach to customers directly through the app)

Most notably, UserVoice does not offer the changelog feature, which is present in almost all UserVoice alternatives.

UserVoice product illustration.
UserVoice's dashboard

UserVoice is the more powerful of the two tools and offers a wide range of features for product teams. But that comes at a price, and not just the literal number on your monthly UserVoice bills. The tool can be complex to set up and start with for new users.

For such a powerful product, UserVoice has a very limited number of integrations. Namely, you can find the following: Fullstory, Salesforce, Skyvia, Microsoft Teams, Slack, Gainsight, Zendesk, Jira, and Azure DevOps.


Canny vs. UserVoice: ease of use

Canny usability

When it comes to Canny, the ease of use is one of its strong points and even people outside of product teams commend its user experience.

To not bring out every Canny review separately, here are some of the most common reviews from Capterra:

Capterra review summary of Canny.
Capterra review summary of Canny (read all reviews from here)

UserVoice usability

While UserVoice has been around for quite a while, it leaves a lot to be desired in terms of user experience and user interface. Here are some of the most common complaints that customers have:

Capterra review summary of UserVoice.
Capterra review summary of UserVoice (read all reviews from here)

Plus some more:

  • Hard to discern between internal feedback and feedback provided on behalf of your customers (Source)
  • It's difficult to segment feedback and edit feedback that was already added in Uservoice (Source)
Overall, customers agree that UserVoice can be pretty clunky and difficult to use compared to more modern tools. Regarding the ease of use, Canny is the winner compared to the outdated and sometimes slow UI of UserVoice.

However, a large downside of Canny (as a side note) is that they don't improve their product very often and—ironically—don't listen to their own users' feedback suggestions. We've heard it multiple times, and here are some reviews of it:

Canny's users complaining about not being listened to.
Canny's users complaining about not being listened to

Canny vs. UserVoice: pricing

Canny pricing

Canny pricing is known for its frequent changes. At the moment of writing, Canny has four available plans. 👇

Canny pricing.
Canny pricing

The free version of Canny is pretty generous, giving you unlimited users, private feedback boards, 1 integration, and single sign-on (SSO) for three admins. What they don't show you, though, is that it limits you to 100 active posts a month.

The Starter plan bumps it up to unlimited posts, a custom domain, a prioritization roadmap, two integrations, and content translations for three users.

Only in the Growth plan do you get all the features: unlimited integrations, custom board access, AI automation, user segmentation, and five admins. In the most expensive, Business plan, you get integrations with Hubspot, Salesforce, and authentication tools.

All in all, compared to many Canny alternatives, it's still quite expensive for what it offers. Don't just take our word for it:

Canny users complaining about Canny's pricing.
Canny users complaining about Canny's pricing.

UserVoice pricing

UserVoice also has four plans and a free 14-day trial:

  • Pro ($899 per month)
  • Internal capture ($1,199 per month)
  • Premium ($1,349 per month)
  • Enterprise (custom pricing)
UserVoice pricing.
UserVoice's pricing

Right off the bat, you can see that UserVoice pricing is even higher. At $899 monthly, you get your foot through the door with up to 1,000 unique end users, a web portal, an in-app widget, and public status updates to keep everyone informed. You only get public roadmaps, not the internal ones.

Internal capture gives you 3,000 users, feedback capture through the Chrome extension and integrations, supplementing feedback data with revenue account data, as well as internal communication and collaboration tools.

Premium unlocks even more users and provides context for feedback items.

So, regarding pricing, Canny takes the lead with its lower price point and feature set. That said, its Growth plan, where you get most of the essential features, still costs $359/month, which is steep.

For comparison, Featurebase offers all these functionalities and more for just $99/month.

So, which customer feedback tool is better?

Both tools have similar features and perform exceptionally well for feedback collection, feature request management, and product management. However, Canny is the better of the two options.

Despite being a baby compared to UserVoice, it's easier to use, has a better user experience, and is much friendlier for beginners. Most importantly, it comes in at half the price of UserVoice, making it a great choice for startups and small businesses.

But what if you could get the same features (and more of them) for even less money? 👇


Try Featurebase, the better alternative to Canny and UserVoice

Featurebase is an all-in-one customer feedback platform with voting boards, changelogs, roadmaps, and more.

At just $49 per month, it costs a fraction of UserVoice, Canny, and most other feedback tools.

The Featurebase feedback portal showing already received user feedback.

Some of the many Featurebase features include:

  • A feedback board with feature voting
  • Public and private roadmaps
  • Customer feedback collection, analysis, and prioritization
  • In-app widgets for collecting feedback directly on your product
  • AI-powered customer feedback analysis, segmentation, and prioritization
  • Changelog tool for release notes
  • Prioritizing feedback based on revenue impact
  • Customer feedback surveys
  • Integrations with Intercom, Jira, Slack, Zendesk, GitHub, Zapier and many other tools
  • And many other features to help you build better products and interact with your customers
Long story short, Featurebase offers all of the features of Canny and UserVoice, and even our most expensive plan is half the cost of Canny. 🫰

But cost is not everything, and you shouldn't take our word for it. You can try Featurebase for completely free to see why it's the most effective way to collect feedback for your product.

The onboarding is incredibly quick and doesn't require a credit card, so there's no downside to trying it.

Start collecting product feedback with Featurebase today for free →
Featurebase testimonial from ex-canny user.

More comparisons: