Aisera Pricing Explained: Plans, Costs, and Key Limits
How much does Aisera cost? I break down its public pricing, confusing $5 listings, potential extra costs, and a customer support alternative.
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Trying to figure out Aisera pricing? Its website sends you to sales, while Microsoft Marketplace lists plans from $5 to $1.2 million a year. That’s quite a range for a budgeting exercise.
In this guide, I’ll break down what those prices cover, what to ask before signing, and when a simpler customer support platform could make more sense. 👇
Key takeaways
- AI Service Desk: Microsoft Marketplace lists $200,000/year for up to 1,000 users and $1.2 million/year for up to 10,000 users.
- AI Customer Service: SAP lists $245,000/year for up to 100,000 requests, with a minimum 1-year contract.
- Custom quotes: These are specific packages, not a price list for every Aisera deployment. Your quote needs to spell out what’s included.
- The $5 listings: They don’t explain the users or features included well enough to budget for a rollout.
- Featurebase: For customer-facing support, paid plans start at $29/seat/month, billed annually, plus $0.49 per AI resolution.
What is Aisera?
Aisera is an AI platform that automates employee and customer service. It can answer questions, help agents respond, and complete tasks through connected business systems.
Its AI Service Desk focuses on employee requests and IT support. AI Customer Service handles customer questions and requests through conversational AI and automated workflows.
That distinction matters because the public pricing uses different units: users for the service desk packages and requests for customer service. They’re different products, so start with the job you need done.
Aisera pricing plans explained
Aisera offers custom quotes, but it also has public marketplace packages. Here’s what I found when checking the listings on October 26, 2026. All prices are in USD.
| Product and listing | Annual price | What’s included | Contract |
|---|---|---|---|
| AI Service Desk on Microsoft Marketplace | $200,000 | Up to 1,000 users, 1 ticketing/knowledge system | 1 year |
| AI Service Desk on Microsoft Marketplace | $1,200,000 | Up to 10,000 users, 1 ticketing/knowledge system | 1 year |
| AI Customer Service Standard Subscription on SAP | $245,000 | Up to 100,000 requests/year | Minimum 1 year |
| AI Customer Service Enterprise Edition on SAP | Custom quote | Based on your requirements | Confirm with sales |
| Generic AI Service Desk listings on Microsoft Marketplace | $5 | User and deployment limits unspecified | 1-year option, plus a 3-year option on 1 listing |
Sources: Microsoft Marketplace and SAP’s Aisera listing.
AI Service Desk pricing
The 1,000-user and 10,000-user packages both cover 1 ticketing/knowledge system. If you need several connected systems, get that included in your quote.
I’d also check what Aisera counts as a “user.” An employee asking for help and an agent answering tickets are different things. That matters when comparing Aisera with helpdesk software priced per support agent.
These listings don’t tell us what a smaller deployment costs. $200,000 is a published package price, not a verified minimum for every Aisera customer.
AI Customer Service pricing
The $245,000/year Standard Subscription includes conversational AI and conversational automation for up to 100,000 requests a year. SAP also lists an Enterprise Edition with custom pricing based on your needs.
Here, I’d focus on the meaning of “request.” Ask whether follow-up messages count separately and what happens when you pass the annual allowance. That’s how you turn a headline price into a useful budget.
What’s the deal with the $5 listings?
Microsoft Marketplace also shows 2 AI Service Desk listings at $5/year. Their descriptions don’t explain the user allowance or what a deployment includes.
I’d ask Aisera what’s included before assuming it buys the same service as the larger packages. A $5 price tag is appealing, but it needs an explanation.
What to ask before getting an Aisera quote
The subscription is only part of the budgeting exercise. I’d get answers to these questions before comparing offers:
- Products: Does the quote cover employee service, customer service, or both?
- Implementation costs: Are setup, integrations, and training included or billed separately?
- Usage limits: What will extra users, requests, or departments cost, and how does pricing change at renewal?
- Existing tools: Which subscriptions will you still need? Include those in your budget.
- Maintenance: Who will keep answers accurate and workflows working? Account for that time too.
For example, answering a billing question from a help article is different from changing a customer’s subscription. If you want both, make sure the quote covers the systems and actions involved.
The public listings don’t confirm which services cost extra. These are questions to ask, not a list of fees every customer will pay.
Does Aisera offer a free trial?
The 1,000-user and 10,000-user Microsoft Marketplace plans show “First month free.” They also display annual subscription totals.
Ask what you can test, when billing starts, and how cancellation works. I wouldn’t subtract a month from the annual price until Aisera confirms how the offer applies.
Aisera cost examples
Let’s put those annual service desk prices into monthly terms. These calculations cover the listed subscription only, with no assumed discounts or extra fees.
Example 1: the 1,000-user package
Monthly equivalent: $200,000 ÷ 12 ≈ $16,666.67/month
At full capacity: $200,000 ÷ 1,000 = $200 per user per year
If only 500 users are covered by your rollout, the same package works out to $400 per user per year. So it’s worth checking how much of the allowance you’ll actually use.
Example 2: the 10,000-user package
Monthly equivalent: $1,200,000 ÷ 12 = $100,000/month
At full capacity: $1,200,000 ÷ 10,000 = $120 per user per year
The larger package has a lower effective cost per user when you use the full allowance. That doesn’t make $120 a standalone rate you can apply to any team size.
Both examples spread an annual price across 12 months for planning. They aren’t monthly purchasing options.
Is Aisera worth the cost?
Aisera is worth considering when you need AI to complete service requests across several business systems. But I’d want to see it handle your own requests before committing to a large annual contract.
A useful pilot should answer 3 questions:
- Results: Are requests resolved, or do they come back to a human later?
- Time saved: How much work does it remove after you account for reviewing answers and fixing mistakes?
- Upkeep: How much work goes into maintaining knowledge and integrations?
For example, an AI that answers a question correctly but still needs an agent to complete every action may save less time than you expect.
If you mainly need help answering product questions and managing customer conversations, a dedicated customer support platform may be a closer fit. That brings us to Featurebase. 👇
A simpler option for customer support: Featurebase
Featurebase is a modern AI customer support platform for software teams that want to automate support as their customer base grows. It combines AI-powered support, help center, and feedback management into a single platform for startups that want all their customer-facing tools in one place. Featurebase is loved by thousands of support teams from companies like Lovable, Raycast, and n8n. 💫
Top features:
- Omnichannel inbox – Manage live chat, email, and Slack conversations from one AI-powered view
- Fibi AI Agent - Resolve customer issues on autopilot & run custom actions like trial extensions and refunds
- Help center with AI search – Provide instant, multilingual self-serve answers
- Workflows & automations – Auto-assign tickets, route conversations, collect customer data, and more
- AI Copilot – Help your agents answer customers faster with AI Copilot that uses your internal knowledge
- Multi-brand support – Manage multiple Help Centers and Live chats from a single workspace
- Automatic AI translations – Automatically translate all messages and help articles to your customers native language
- Service Level Agreements – Track SLAs to make sure your team responds to customers on time, every time
- Mobile app – Respond to customers, receive notifications, and unblock users on the go
- Feedback & roadmap tools – Collect feature requests and close the loop with updates
- Product updates – Publish release notes with a changelog page, in-app widget, and emails
- Integrations – Connects with Slack, Linear, Jira, HubSpot, and more
Pricing: Free plan available with unlimited conversations. Paid plans start at $29/seat/month, billed annually, with $0.49 per AI resolution.
Featurebase covers all the basic support features that legacy platforms do, but with a much more modern approach. It comes with AI automations, a mobile app, and multiple channels (email, live chat, Slack, etc.).
The Free plan includes 1 seat and excludes AI. Slack support, workflows, and SLAs start on Professional, while multi-brand support is on Enterprise.
Conclusion
Aisera’s public prices give you a starting point, but the right quote depends on the product, usage, and systems you need connected. Check those details before treating any listing as your final cost.
Featurebase combines AI-powered customer support, a help center, and feedback management for software teams that want to automate support as they grow.
It comes with a Free plan, so you can try the basics before paying. Paid plans start at $29/seat/month, billed annually, plus $0.49 per AI resolution. 👇
Explore Featurebase’s AI customer support platform
FAQs
Aisera offers custom quotes, with public AI Service Desk packages at $200,000/year for up to 1,000 users and $1.2 million/year for up to 10,000 users. Its SAP customer service listing is $245,000/year for up to 100,000 requests. These prices cover different products and allowances, so they aren’t interchangeable.
Aisera can integrate with ServiceNow, so buying it doesn’t automatically replace your existing ticketing system. It also offers AI-native ITSM capabilities, so confirm which system will handle your tickets before assuming you can cancel a license.
Yes, Automation Anywhere has acquired Aisera. Both companies’ websites confirm the acquisition.
Aisera describes using industry-specific large language models and retrieval-augmented generation, which uses relevant information to help generate answers. Ask which models are included in your package, since the public descriptions don’t specify one setup for every customer.
Featurebase is an option if you want AI customer support, self-service answers, and product feedback together. Compare the channels and customer requests you need it to handle, especially if you’re also considering tools built for employee IT support.
