LiveAgent Pricing 2026: Is It Worth It?

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LiveAgent is a robust help desk software that empowers customer support teams to manage customer inquiries, handle support tickets, and deliver consistent customer service across multiple communication channels.

But what about the cost? On paper, LiveAgent pricing seems affordable—but when you consider agent numbers, multi-channel support, customer portals, and extra features, expenses can rise quickly.

This guide breaks down LiveAgent 's pricing in 2026, hidden costs, plan limitations, and whether it’s the right customer service solution for your team. 👇

Key takeaways

• LiveAgent has four main plans, ranging from $15-69/agent/month.
• Plans offer multi-channel support and include knowledge base, self-service options, and automation features to help support teams manage tickets efficiently.
• Higher-tier plans include call center, social media integrations, workflow automation, and AI capabilities like the AI Answer Assistant.
• Real-world costs increase quickly as you add agents, customer portals, extra contact forms, or communication channels.
• There are many more modern & powerful alternatives, like Featurebase, which provides modern AI-powered support for fast-growing teams

What is LiveAgent?

LiveAgent is a customer service software and help desk software platform built for customer service teams and support teams that handle high volumes of customer interactions across multiple channels. It brings ticketing, live chat, and call center tools into one desk software environment, helping teams manage customer inquiries and deliver consistent customer service.

Because it combines core help desk operations with automation features and AI capabilities, LiveAgent is often evaluated as a full customer service solution — which makes understanding LiveAgent pricing especially important for businesses seeking the right balance between features and cost.

At a glance, LiveAgent includes:

• A central ticketing system for support tickets and ticket management across communication channels
• Built-in live chat software and live chat support, plus phone calls through its call center module
• Knowledge base and self service options, including knowledge base articles and a customer portal that empowers customers
• Automation rules, workflow automation, AI Answer Assistant, and automated responses that enhance productivity for support agents and improve customer satisfaction

Now let’s look at LiveAgent pricing and how each plan supports different customer support teams and customer service capabilities. 👇

LiveAgent pricing 2026

LiveAgent has four main plans: Small, Medium, Large, and Enterprise, billed per agent/month. All plans include a 30-day free trial, no credit card required. Upgrade, downgrade, or cancel anytime.

Here’s a full breakdown of the four plans:

Small business plan ($15/agent/month)

• Designed for smaller teams managing basic desk operations.
• Includes ticketing system, live chat, knowledge base, customer portal, contact forms, automation rules, AI Answer Assistant, multiple languages, and integration capabilities.

Medium business plan ($29/agent/month)

• Ideal for teams looking for full-scale customer support.
• Includes everything in Small, plus: call center, IVR, reports, proactive chat invitations, agent ratings, service levels (SLA), multi-channel support, social media integrations, workflow automation, and robust reporting.
• Their most popular plan.

Large business plan ($49/agent/month)

• Advanced customer service solution for growing teams.
• Includes everything in Medium, plus: SSO, custom roles, time tracking & audit log, multi-channel social integrations, and automation features to help support agents manage customer inquiries efficiently.

Enterprise plan ($69/agent/month)

• For enterprises needing customer service capabilities at scale.
• Includes everything in Large, plus: dedicated account manager, priority support, assisted channel integration, branding-free setup, custom billing setup, scheduled release management, and advanced automation.

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Hidden Costs & Considerations

Even with clear pricing, some hidden costs and considerations exist:

• Agent-based pricing: Each additional agent increases cost.
• Advanced features: Call center, multi-channel support, social media, and automation capabilities are only in higher-tier plans.
• Messaging channel add-ons: WhatsApp, Instagram, and Viber integrations may have extra setup fees.
• Annual vs monthly billing: Annual saves money but requires upfront payment.
• Scaling operations: Adding agents, customer portals, knowledge base articles, or communication channels increases costs.
• Technical expertise: Advanced AI capabilities and workflow automation require training.

"This platform is an extremely powerful platform but the user needs a good amount of training and usage to be very efficient and effective while using this platform. [....] When integrating with various other platforms there is always a chance of the actual usage and application overshooting the budget." - G2 review from a user

Pros & cons of LiveAgent

Pros:

• Affordable entry plan for small support teams.
• Comprehensive feature set: live chat, ticketing system, knowledge base, multi-channel support, AI capabilities, and automation.
• 30-day free trial for testing all features.
• Scales well from small teams to enterprise-level operations.
• Multi-language support and robust reporting for larger teams.

Cons:

• Agent-based pricing can escalate quickly with larger teams.
• Advanced features like call center, multi-channel support, and social media integrations require higher-tier plans.
• Extra fees for some messaging channels (WhatsApp, Instagram, Viber).
• AI tools and workflow automation require technical expertise and training.
• Some users report a learning curve before achieving efficiency.

Comparing LiveAgent to other help desk software

Takeaway:

• LiveAgent is a full-featured, multi-channel support solution, great for businesses needing comprehensive tools.
• Featurebase matches LiveAgent in AI capabilities and ticket management, but offers simpler, predictable pricing and an easier onboarding experience.
• Zendesk and Intercom are powerful but often more expensive for growing teams.
• Help Scout is best for very small teams who want simplicity over advanced automation.

Try the best modern LiveAgent alternative

Support your customers from anywhere with an AI-powered omnichannel inbox

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Real-world pricing examples

Key takeaway: Most teams need at least Medium or Large for multi-channel support, meaning starting costs reach $87–$147/month for just 3 agents.

Other things to keep in mind

• Free trial: 30-day free plan allows testing all customer service capabilities.
• Integrations: Many third-party tools included; some social channels may have additional fees.
• Flexibility: Upgrade, downgrade, or cancel anytime.
• Agent productivity & team performance: Workflow automation, automation rules, and AI capabilities enhance support operations.
• Customer satisfaction: Using knowledge base, self service, customer feedback tools, and multi-channel support helps enhance customer satisfaction and improve customer satisfaction.

What if LiveAgent is too expensive?

If LiveAgent pricing feels steep, you’re not alone—many growing teams look for simpler, more affordable alternatives. Some of the best options include:

1. ✨ Featurebase – Best modern support platform with AI-powered inbox, live chat, email, automations, knowledge base, feedback, roadmaps & changelogs
2. Help Scout – Best for small teams that want a clean, email-first help desk with docs & chat
3. Zendesk – Best for large teams needing enterprise ticketing, analytics & omnichannel support
4. Intercom – Best for teams looking for proactive messaging & live chat automation
5. Freshdesk – Best for growing teams that need omnichannel ticketing on a budget
6. Tidio – Best for small businesses & ecommerce using live chat + AI chatbots
7. Crisp – Best for startups & SMBs wanting modern live chat with automation

You can dive deeper into all the best alternatives in our Top LiveAgent alternatives blog!

So, is LiveAgent worth it?

Ultimately, while LiveAgent offers a robust and comprehensive help desk solution, its agent-based pricing and advanced features can add up quickly for growing teams. Featurebase provides a modern, all-in-one alternative that balances powerful AI-driven support, ticketing, knowledge base, and feedback tools with predictable, affordable pricing.

Featurebase is a modern & powerful help desk and support platform that combines a unified inbox, AI-powered responses, live chat, knowledge base, feedback, surveys, roadmaps, and changelogs—all in one place.  It's loved by thousands of companies like Lovable, Polymarket, and Raycast.

What's best is that it comes with a Free plan, and the paid plans start at just $29/seat/mo + $0.29 per AI resolution, which is significantly more affordable than Kayako, so there's no downside to trying it out! 👇

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