Blog Comparisons20 Best Customer Feedback Tools in 2024

20 Best Customer Feedback Tools in 2024

Do you need a more efficient way to collect and manage customer feedback? Good news! In this post, we'll analyze the 20 best customer feedback tools so you can easily manage all your feedback.

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The 20 best customer feedback tools in 2024.

Looking for the right customer feedback tool to help you make educated decisions based on users' actual needs?

I get it. You want something that's slick, powerful and gets the job done, but with so many options on the market, it gets confusing.

No worries, though - I filtered out the best customer feedback tools worth your time and analyzed their pros, cons, and pricing so you don't have to.

Let's find you the tool of your dreams! πŸ‘‡


In short - the top 20 customer feedback tools:

  1. Featurebase - All-in-one feedback tool, best value for money
  2. Mopinion - Website feedback & satisfaction surveys, good for e-commerce
  3. Frill - Simple design and lightweight widgets
  4. UserBack - For large teams with many products
  5. Rapidr - Feedback collection, good price for very large teams
  6. Canny - For super small or enterprise companies, no in-between
  7. featureOS - Good for collecting feedback, poor for prioritizing it
  8. Circle.so - Community focused, can collect customer feedback
  9. Sleekplan - Most affordable pricing, limited features
  10. Nolt - Great for small teams, limited features
  11. Fider - Open-source option for small startups
  12. UserSnap - Customizable widgets, for enterprise use
  13. Ruttl - Good for website feedback and video feedback
  14. Jira Product Discovery - For a very smooth Jira integration experience
  15. Beamer - Comprehensive changelog software, some collection features
  16. UserVoice - Full feedback suite for large enterprises
  17. Olvy - Mainly for prioritizing feedback, no collection, and voting boards
  18. Bettermode - Customizable all-in-one community engagement platform
  19. ProdPad - For larger companies, roadmapping and feedback collection
  20. Pendo - Complete customer experience software for enterprises

Before you pick your favorite one, let's first go over what a good customer feedback tool should have. πŸ”Ž


What is a customer feedback tool?

A customer feedback tool is software that helps businesses gather, analyze, and manage feedback from their customers. These tools offer various features such as surveys, feedback boards, in-app widgets, and real-time chat.

Ultimately, customer feedback tools help businesses understand their customers' needs and improve their products and services based on real user input.

What to look for in a good customer feedback tool?

  1. Pricing: First things first, a good way to eliminate unfit candidates is pricing. Customer feedback software quotes range massively, so look for ones that fit your budget. Also, consider if there's any point in paying 10x the price of one tool to get very similar features from another - affordability counts.
  2. In-app widgets: You should make submitting feedback as painless as possible for your customers. Ideally, the tool should offer embeddable widgets, surveys, or feedback boards so your users can leave their thoughts without ever leaving your product.
  3. Seamless authentication: Users shouldn't be forced to sign up for a new account to submit feedback. Great tools let you automatically authenticate users with the account you already have with your app or at least let them have their say without logging in.
  4. Duplicate detection: As you collect more feedback, duplicate feedback-detection becomes increasingly important, so you don't have to waste time dealing with repeating requests. Good tools automatically recommend merging similar posts together to reduce clutter.
  5. Revenue sorting: Not all customer feedback is equal. That's why it's important to look for the ability to sync customer data with their posts. This allows you to sort feedback by their responding revenue potential to make better decisions.
  6. User notifications: Closing the feedback loop is one of the most important parts of a customer feedback tool. Look for ones that send email notifications to users about the progress of their ideas. It's a bonus if they also offer a changelog.
  7. Integrations: A great customer feedback tool should plug into your workflow and connect with all the tools you already use. These can be Jira for task management, Intercom for pushing requests straight into your voting boards, or Slack for syncing release notes into the announcement channel.

The 20 Best Customer Feedback Tools in 2024

1. Featurebase

Featurebase's product illustration.
Featurebase's feedback board

Featurebase is one of the best customer feedback tools. It has a neat interface and many features, including voting boards, roadmaps, prioritization frameworks, and embeddable widgets.

It comes with affordable pricing and a Free plan allowing for unlimited feedback. You can set it up in minutes and always get quick help through live chat. ⚑️

Featurebase's key features:

  • Feedback boards & widgets (see live demo)
  • Changelogs
  • Roadmaps
  • Surveys
  • Knowledge base
  • Sort feedback by monetary value 
  • Prioritization frameworks
  • Automated notification emails
  • Custom domain
  • User segmentation
  • Single Sign-On
  • API
  • Tons of integrations
  • Over 6 + languages, including Spanish, German, French, etc.

Advantages of Featurebase:

  • Intuitive interface - a neat and easy-to-use design for you and your users with gamified features like leaderboards to incentivize feedback
  • AI duplicate post-detection - users & admins will see relevant similar posts before posting to reduce duplicates
  • AI-powered search - always find that idea that you were looking for, even if you don't remember the exact wording
  • Lots of customizations - have your boards look exactly the way you want by changing the colors, theme, text, and much more
  • Replies and @ mentioning - intuitive comment section for lengthy discussions

Drawbacks of Featurebase:

How much does Featurebase cost?

  • Free Plan - unlimited posts, all basic features like a feedback board, roadmap, and changelog to take your product to the next level
  • Growth Plan ($40/month) - 4 managers, all integrations and widgets, custom domain, and seamless user login
  • Premium Plan ($124/month) - 8 managers, API, SSO, and user segmentation

All plans let you collect unlimited feedback, and you can try the paid ones with a 10-day free trial. See pricing here β†’

Conclusion

Featurebase is one of the best and most affordable customer feedback tools on the market. It lets you collect in-app feedback, run surveys, prioritize ideas by customer revenue, and much more.

Featurebase offers an intuitive interface with voting boards, roadmaps, a changelog, surveys, and much more.

The onboarding is amazingly quick and it comes with a Free plan, so there's no downside to trying it.

Learn more here β†’

2. Mopinion

Screenshot of mopinion's website widget.
Mopinion's feedback widget

Mopinion is a website feedback tool for e-commerce and marketing agencies, but it also can be used for apps. It's quite expensive and targeted at enterprises, with the lowest plans starting from $329/month.

Mopinion's key features:

  • Feedback forms & satisfaction surveys
  • Website & in-app widgets for feedback collection
  • Email forms

Advantages of Mopinion:

  • Customizable feedback forms with drag & drop
  • Multiple language support
  • Point and click on page elements to give feedback about certain elements

Drawbacks of Mopinion:

  • Not ideal for product feedback & feature requests
  • No feedback boards, roadmaps, changelogs
  • No way to communicate with users
  • No prioritization frameworks
  • lots of bugs (based on many user reviews)

How much does Mopinion cost?

Mopinion offers two plans:

  • Standard (starting from $329/mo) - 500k monthly page views, all core features
  • Enterprise (custom quote) - white label, SSO, custom domain, and more

Mopinion reviews:

  • G2 - 4.1/5
  • Capterra - 4.1/5
Conclusion

Mopinion is an enterprise webiste feedback tool mainly used by e-commerce teams & marketing agencies. It offers intuitive feedback forms that can be embedded into your website.

However it's poor for product feedback as it doesn't support feature requests, feedback boards, roadmaps, and changelogs. Lastly, it's quite expensive, starting from $329/month.

If you want something more affordable, check out these best Mopinion alternatives β†’

3. Frill

Frill product illustration.
Frill's feedback board

Frill is a straightforward customer feedback tool with simple feedback boards and a widget. It has a pretty user interface but could use improvements on the feedback management side.

The pricing and dashboard make it a more suitable option for smaller teams that don't get much feedback.

Frill's key features:

  • Feedback boards, roadmaps, changelogs
  • Feedback collecting widget & changelog popups
  • Custom domain

Advantages of Frill:

  • Minimalistic & straightforward UI
  • Translations into any language

Drawbacks of Frill:

  • Poor dashboard view for managing & moderating feedback
  • No in-app surveys
  • No user segmentation
  • No sorting feedback by customer revenue
  • No changelog emails
  • No duplicate post-detection system
  • No built-in prioritization frameworks

How much does Frill cost?

Frill offers 4 plans to choose between. You can try out each one with a 14-day free trial.

  • Startup ($25/month) - 50 active ideas at a time
  • Business ($49/month) - removes the feedback limit
  • Growth ($149/month) - unlimited feedback, white labeling, privacy features
  • Enterprise (starting at $349/month) - SOC2 and a dedicated support manager

Frill reviews:

  • G2 - 4.8/5
  • Capterra - 4.6/5
  • GetApp - 4.6/5
Conclusion

If you're looking for a simple customer feedback tool, Frill is a nice option. It offers a changelog, widgets, and a custom domain.

The first plan costs $25/mo and is suited for smaller teams that don't get more than 50 ideas in a month. The next plans are still quite affordable, but a bit pricey compared to others.

Check out the best Frill alternatives β†’

4. UserBack

UserBack's product illustration.
UserBack's feedback board

Userback is a product feedback tool that fits folks with many products or companies they want to manage into a single tool. In addition to regular posts, it also supports session replays and video feedback.

UserBack's key features:

  • Feedback portal
  • Widgets for feedback capturing
  • Bug & issue tracking

Advantages of Userback:

Drawbacks of Userback:

  • Bad duplicate post-detection system
  • No changelog for closing the feedback loop
  • Lacks customizations (+ no dark mode)
  • No follow-up questions like "How important is this for you?" for extra insights
  • No built-in prioritization frameworks for product managers

How much does Userback cost?

Userback's pricing is best for larger teams with different products:

  • Startup plan - $59/month, allowing 10 admins and 5 projects.
  • Company plan - $119/month, allowing 15 admins and 15 projects.
  • Premium plan - $217/month, allowing 25 admins and 27 projects.

Note: 'Projects' are your companies or products, which you'd have to have a lot to get the most out of your money.

Userback reviews:

  • G2. - 4.8/5
  • Capterra - 4.8/5
  • GetApp - 4.8/5
Conclusion

Userback is the best choice for large teams with many different products. As a plus, the session replay feature makes it stand out from the others.

It's a good tool to capture user feedback, but if you're a smaller company, other deals will make more sense as you'd be paying for empty admin seats.

Check out the best UserBack alternatives here β†’

5. Rapidr

Rapidr's product illustration.
Rapidr's feedback board

Rapidr is another good customer feedback tool with a pretty intuitive design. It's aimed at larger companies, helping them collect and manage user feedback to make better product decisions. The pricing makes more sense for very large teams, so keep in mind if you're a smaller startup.

Rapidr's key features:

  • Feedback boards, roadmap, changelog
  • Custom domain
  • Email notifications
  • User segmentation
  • Single Sign-On

Advantages of Rapidr:

  • Pretty modern design compared to some other alternatives
  • Enterprise integrations like Hubspot & Salesforce
  • SAML 2.0 for enterprise

Drawbacks of Rapidr:

  • Expensive
  • No changelog widget or popups
  • No customer surveys
  • No prioritization frameworks
  • No bulk editing, deleting, or merging
  • Very few customizations - can only change the theme color

How much does Rapidr cost?

Rapidr offers 3 pricing tiers:

  • Startup ($49/mo) - 5 admins, roadmap, changelog, custom domain, widgets, and basic integrations like Slack
  • Business ($199/mo) - 50 admins, user segmentation, SSO, and advanced integrations like
  • Enterprise (custom) - unlimited admins, white labeling, and priority support

While the first plan is comparable with most other feedback tools on the market, the other plans are quite expensive and more suitable for enterprises.

Rapidr reviews:

  • G2 - 4.8/5
Conclusion

Rapidr is a fresh feedback tool for larger teams, but lacks some important features like prioritization frameworks and in-app widgets and surveys.

Plus, if you're a smaller startup, you'll find a better deal elsewhere in terms of pricing.

Check out the best Rapidr alternatives β†’

6. Canny.io

Canny's product illustration.
Canny's feedback board

Canny.io is a popular feedback tool that targets enterprises. It offers feedback boards, changelogs, and roadmaps. However, their paid plans cost a lot, and the free plan has a strict limit on monthly posts.

Canny's key features:

  • Feedback boards, roadmaps, changelog
  • Prioritization frameworks
  • Feedback widget
  • Automated email notifications
  • Duplicate post-detection
  • Custom domain

Advantages of Canny:

  • SOC2 compliance for enterprises
  • Modern & intuitive design

Drawbacks of Canny:

  • Very expensive pricing 
  • No changelog popups
  • No bulk editing
  • No prioritization matrices
  • No follow-up questions like "How important is this for you?" for extra insights
  • Customers complain about not being listened to
  • Supports only English

How much does Canny cost?

  • Free plan - limits active posts to only 100 a month. For very small companies only
  • $99/month (Starter Plan) - custom domain, roadmap, 2 integrations. Very limited in features, equal to competitors' free plans
  • $399/month (Growth) - for 5 admins, user segmentation, private boards, and more
  • Business (talk to sales) - unlimited boards, pay by invoice, SOC2, etc.

Canny Pricing 2024: Is It Worth It β†’

Canny reviews:

  • G2 - 4.5/5 (complaints)
  • Capterra - 4.8/5
  • GetApp - 4.7/5
Conclusion

Canny is a reasonable customer feedback tool pick for enterprises. They are SOC2 certified, support paying by invoice & have advanced moderation features. 

They offer a free plan that limits you to 100 posts. Furthermore, the most useful features are on the $399/mo plan, so it can get even quite expensive.

Check out these affordable Canny alternatives β†’

7. featureOS

FeatureOS product illustration.
featureOS feedback board

featureOS is another good customer feedback tool. As the name suggests, it's packed with many useful features. If you want detailed control over every aspect of the feedback board, featureOS is a good choice.

featureOS key features:

  • Feedback boards, changelogs, roadmaps
  • Widget for feedback collecting
  • Duplicate post-detection
  • A knowledge base feature
  • Replies and @ mentioning

Advantages of featureOS:

  • Modern design
  • Lots of customizations
  • Feature-rich

Drawbacks of featureOS:

  • No changelog popups
  • Can't sort feedback by monetary value
  • No user segmentation
  • No built-in prioritization frameworks
  • Supports only English

How much does featureOS cost?

FeatureOS offers three pricing tiers:

  • Runway ($29/month) - 2 boards, 1 admin, 1 integration
  • Take Flight ($79/month) - 10 boards, 3 admins, 3 integrations
  • Fly High ($149/month) - unlimited boards, 10 admins, SSO, API

You can try each out with a 14-day trial.

Note: They have offered free plans many times in the past and overall change the pricing rather often. Last time, they closed the free plan overnight.

featureOS reviews:

  • Product Hunt - 4.5/5
Conclusion

featureOS is a great customer feedback tool. It has many features, including a changelog, a knowledge base, and widgets.

However, it's missing some important ones, like sorting feedback by revenue and prioritization frameworks.

They offer great pricing for companies that need to collect many different types of feedback. But they change it constantly, so there's always some uncertainty.

Check out the best alternatives to featureOS β†’

8. Circle

Illustration showing circle's community discussion board. List of posts with number of likes.
Circle's community discussion board.

Circle is a community platform tool that supports discussions, events & courses. They've got a great-looking user interface, but it cannot be customized very much.

Tracking product feedback in Circle is possible, but managing it could get difficult. The lack of duplicate post detection, a dedicated dashboard & more feedback-oriented features makes it non-ideal for lots of feedback.

Circle's key features:

  • Discussions - hold engaging conversations with customers
  • Events - host virtual events
  • Workflows - Deliver personalized welcome messages, nudges, awards, and subscription renewal reminders

Advantages of Circle:

  • Really clean, intuitive UI
  • Embed spaces directly into your website
  • Events functionality - members can RSVP, get email reminders, add events to their calendar

Drawbacks of Circle:

  • Not optimized for feedback management or gathering - no widgets, dashboard, advanced filters, etc
  • The UI doesn’t allow much customization
  • No native emailing - it's not possible to send users emails at will

How much does Circle cost?

Circle comes with four tiers of pricing:

  • Simple ($49/mo) - core features like discussions, events, paid memberships, custom domain
  • Professional ($99/mo) - courses, live streams, unlimited members, custom branding, custom code snippets, reporting & analytics
  • Business ($219/mo) - workflows, API access, email white-labelling, custom profile fields, activity scores
  • Enterprise ($399/mo) - custom single sign-on (SSO), 10 admins, 100 moderators, unlimited workflows

Circle reviews:

  • G2 - 4.9/5
Conclusion

Circle is a community platform with tons of great community features. They support discussions, events & chatting between members.

Their pricing is a bit complex, with some useful features like unlimited members being locked behind the $99/mo plan.

It's possible to use Circle for feedback management, but the lack of a dashboard, duplicate detection, and proper filtering makes it difficult to justify using it for that.

Check out the best Circle alternatives β†’

9. Sleekplan

Sleekplan product illustration.
Sleekplan's feedback board

Sleekplan is one of the most budget-friendly customer feedback management tools out there. Besides feedback boards, roadmaps, and changelogs, it also supports satisfaction surveys. It's a great deal for smaller startups that don't need complex features.

Sleekplan's key features:

  • Feedback boards, roadmaps, changelogs
  • CSAT and NPS satisfaction surveys
  • Anonymous posting, commenting, and voting
  • Customizable survey widgets
  • Supports 10+ languages

Advantages of Sleekplan:

  • Very affordable pricing - highest plan $45/month
  • A lightweight tool, not too complex

Drawbacks of Sleekplan:

  • Outdated UI & UX
  • No changelog popups
  • No duplicate post-detection system
  • No bulk editing
  • No follow-up questions
  • Few integrations
  • Run by a solo founder, so customer support might not be good

How much does Sleekplan cost?

Sleekplan offers 4 plans to choose from. Each allows unlimited feedback and end users.

  • Indie (free) - 1 admin, 1 feedback board, and a changelog
  • Starter ($15/mo) - 3 admins, changelog, roadmap, customer satisfaction surveys
  • Business ($45/mo) - 10 admins, merge posts, white labeling, custom domain, and user segmentation
  • Enterprise (custom) - Everything in Starter, plus unlimited admins

Their pricing seems (and is) affordable, but many critical features like post-merging are only on the third plan.

Sleekplan reviews:

  • G2 - 4.8/5
  • Capterra - 5/5
  • GetApp 5/5
Conclusion

Sleekplan is a good choice for smaller teams that also want to measure customer satisfaction. It's a nice, affordable customer feedback tool, but you'll have to go with the $45/mo plan to access most of the useful features.

Check out the best Sleekplan alternatives β†’

10. Nolt.io

Nolt product illustration.
Nolt's feedback board.

Nolt is a lightweight customer feedback tool that's best suited for small teams looking to collect feedback using simple features. However, it doesn't have changelogs and can get quite pricey for what it offers.

Nolt's key features:

  • Feedback boards
  • A roadmap
  • Feedback collection widget
  • Anonymous posting, commenting, and voting
  • Password-protected boards

Advantages of Nolt:

  • Simplicity (at the cost of many features)
  • SAML 2.0 for enterprise
  • Has over 10+ different translations

Drawbacks of Nolt:

  • No admin dashboard
  • No changelog for closing the feedback loop with users
  • No duplicate post-detection system
  • Only one widget
  • No user segmentation
  • No sorting feedback by customer revenue
  • Doesn't scale well with many ideas (no bulk editing or filtering, etc.)
  • No built-in prioritization frameworks for product owners

How much does Nolt cost?

  • Essential ($29/month) - 1 board, roadmap, SSO
  • Pro ($69/month) - 5 boards, API, and task management integrations
  • Enterprise (talk to sales) - unlimited boards

The Essential Plan is great if you need SSO upfront, but otherwise, you'll find a better deal from other tools in this list.

Nolt reviews:

  • G2 - 5/5
  • Capterra - 4.9/5
  • GetApp - 4.9/5
Conclusion

Nolt is a great product feedback tool for smaller teams looking for simplicity and voting boards. However, it lacks many crucial features like changelogs, user segmentation, and a dashboard.

Their pricing isn't expensive, but most competitors offer much more for the same cost.

Check out the best Nolt alternatives β†’

11. Fider

Fider product illustration.
Fider's feedback board

Fider is a simple open-source customer feedback tool that has the option to be self-hosted. It's a straightforward feedback voting and collecting tool but lacks some crucial core features, such as a changelog and a roadmap.

Fiders' key features:

  • Feedback capturing
  • Customer voting on feedback
  • Custom styling with CSS

Advantages of Fider:

  • Open source
  • Supports translations into 10+ languages
  • Full control over your data

Drawbacks of Fider:

  • No roadmaps and changelogs
  • No embeddable widgets
  • No user segmentation
  • Can't sort feedback by customer revenue
  • No built-in prioritization frameworks for product managers
  • Minimal features compared to other tools on the market at this price
  • Self-hosting could get expensive (especially as the pricing already matches most other tools)

How much does Fider cost?

Fider has a flat price of $49/month for all features on their Fider Cloud plan. 

As for self-hosting, it's a bit more difficult to estimate costs. 

First, you'll have to find a place to host it in & estimate how much traffic you'll get. The hidden costs of how much you have to spend setting up, updating, securing, & managing the instance should also be considered.

Fider reviews:

  • No reviews
Conclusion

Fider is an open-source customer feedback software. It's a pretty simple tool that focuses only on feedback collection. Their lack of a dashboard means it's not suited for high volumes of feedback.

If you are a small company looking to own your data, then Fider is a good choice.

However, if you're looking for a more intuitive & complete feedback tool, check out these top alternatives to Fider β†’

12. UserSnap

illustration of UserSnaps feedback boards.
UserSnap's feedback board

UserSnap is an enterprise user feedback tool with a large learning curve. Some of the core features include bug reporting, video feedback, two-way integrations & customer surveys.

It has lots of widgets for all types of feedback. Examples include NPS scores, feature announcements & feature satisfaction surveys.

UserSnap's key features:

  • Feedback boards
  • Surveys
  • Different widgets (e.g. NPR, feature announcement, feature satisfaction surveys)
  • Many integrations like Jira Server, Salesforce, HubSpot
  • User segmentation

Advantages of UserSnap:

  • SOC2 certification for enterprises
  • Lots of customization possibilities

Drawbacks of UserSnap:

  • No roadmaps
  • Costs a lot
  • The design is a bit outdated, which means widgets don't always look the best
  • Very complex and confusing

How much does UserSnap cost?

UserSnap has four tiers of pricing that go up pretty high compared to UserBack.

  1. Startup (€69/month) - 5 projects, 10 team members, screen capturing, surveys, 50+ integrations.
  2. Company (€129/month) - 15 projects, 15 team members, error log recording, data export features.
  3. Premium (€249/month) - 25 projects, 25 members, app surveys, API access.
  4. Enterprise (€949/month) - Unlimited projects/members, advanced security, full API, and strategy consultation.
Conclusion

UserSnap is a versatile & enterprise-focused customer feedback tool. They have lots of widgets, large integrations, and a SOC2 compliance.

For pricing, UserSnap is a very costly tool. Their highest plan comes in at $949/month or $11,388/year.

If you want something more affordable, check out these top UserSnap alternatives β†’

13. Ruttl

Ruttl's landing page showing their website feedback capabilities.

Ruttl is a website feedback tool for startups. It helps teams collect and manage user feedback to make better product decisions.

It's a budget choice with many limitations and can be expensive for larger teams. It offers feedback boards, roadmaps, and prioritization frameworks.

Ruttl's key features:

  • Bug reporting widget
  • Roadmaps
  • Prioritization frameworks
  • Customer chat

Advantages of Ruttl:

  • Video feedback
  • SAML support

Drawbacks of Ruttl:

  • Many users have reported Ruttl to be buggy. When testing it personally, my screenshots would sometimes just not be taken, and even when they were, they were very different from what was on my screen at the time I took them.
  • No duplicate feedback management
  • No public feedback board
  • No changelog for closing the feedback loop

How much does Ruttl cost?

Ruttl offers 3 pricing tiers:

  • Free - 1 admin, max 5 users, 1 project, unlimited guests, 1 min of video comments, 5 GB workspace storage, basic integrations
  • Pro ($4/user/mo) - 1 admin, max 50 users, unlimited projects, 10 mins of video comments, 50 GB workspace storage, Clickup & Zapier integrations, dedicated success manager
  • Team ($12/user/mo) - multiple admins, no user limit, 10 mins of video comments, 100 GB workspace storage

It doesn't seem too expensive at first. However, if you take into account the 'per user a month' pricing and compare its functionality to alternatives, it's quite a lot.

Ruttl reviews:

  • G2 - 4.9/5
  • Capterra - 4.9/5
  • GetApp - 4.6/5
Conclusion

Ruttl is an okay website bug reporting feedback tool for some. However the lack of voting boards and changelog make it unideal for those looking to also keep their users updated about the progress of their requests.

The pricing isn't that high, but compared to other tools in this list, you'll find a better value elsewhere.

Check out these top Ruttl alternatives β†’

14. Jira Product Discovery

Jira Product Discovery feedback board showing a list of suggested ideas and a button to create new ones.
Jira Product Discovery feedback board.

Jira Product Discovery bridges the gap between business and technical teams by linking planning directly to Jira Software. It's a nice customer feedback tool if you're already using Jira or Atlassian products.

Jira Product Discovery's key features:

  • Capturing feedback
  • Feedback prioritization
  • Product roadmaps

Advantages of Jira Product Discovery:

  • Deep integration with the Jira platform
  • Good collaboration features
  • Cross-team collaboration

Drawbacks of Jira Product Discovery:

  • The UX can be hard to navigate and complex
  • Hard to share with your customers - they need to create an account with Atlassian.
  • Not ideal for large volumes of feedback

How much does Jira Product Discovery cost?

The pricing for Jira Product Discovery is pretty straightforward:

  • Free - max 3 creators, unlimited contributors, community support
  • Standard ($10/mo per creator) - all features in free, more than 3 creators, custom project roles, data residency control

Jira Product Discovery reviews:

  • TrustRadius - 8.0/10
Conclusion

Jira Product Discovery is a feedback tool for teams looking to have their entire workflow inside the Atlassian ecosystem. It works well for gathering feedback across different teams in the company.

Gathering feedback from customers using Jira Product Discovery can get quite difficult, because customers will have to create an Atlassian account in order to leave feedback. Furthermore, they do not have any in-app widgets for optimal feedback gathering.

Check out the best Jira Product Discovery alternatives β†’

15. Beamer

GetBeamer product illustration.
Beamer's changelog

Beamer is one of the most popular changelog-only tools on the market. It's a great customer feedback tool if you only want to publish feature updates. It can get more expensive than other tools on this list and only offers a single functionality.

GetBeamers' key features:

  • Changelog
  • Feature release popups
  • Push notifications
  • User segmentation for changelog
  • Reactions - let users react to new releases with emojis

Advantages of GetBeamer:

  • More advanced changelogs - if that's something you want to prioritize
  • Automated email notifications for updates
  • Multiple languages

Drawbacks of GetBeamer:

  • No feedback collection at all
  • Lack of customizations
  • Unpredictable and expensive pricing

How much does GetBeamer cost?

GetBeamer has a very limited free tier for startups on a tight budget. The paid plans - which all limit your monthly visitors - start at $50/month

You must go with the $99/month plan to collect reactions and access more powerful features. User segmentation and SSO costs $249/month, and SOC 2 starts from $499/month.

You can try out the paid features with a 14-day trial, but it requires a credit card.

GetBeamer reviews:

  • Product Hunt - 5/5
  • G2 - 4.7/5
  • Capterra - 4.8/5
Conclusion

Beamer is a good customer feedback tool if you only want a comprehensive changelog tool. It doesn't let you collect and prioritize feedback to help you understand customer needs before shipping.

Their pricing gets quite crispy and is mostly targeted at larger firms looking for a comprehensive solution solely for release notes.

Here are our top picks for GetBeamer alternatives β†’

16. UserVoice

UserVoice product illustration.
UserVoice's dashboard

UserVoice is an enterprise-grade feedback suite. It's a complex, all-in-one solution that requires time to master and is meant for larger teams that need custom workflows. It's one of the most expensive solutions, with plans starting at $699/month.

UserVoice's key features:

  • Idea Management
  • User Analytics
  • Roadmap Prioritization

Advantages of UserVoice

  • Different features for internal alignment
  • Satisfaction surveys
  • More integrations
  • Translations
  • SOC2 certified

Drawbacks of UserVoice:

  • Expensive, starting at $699/month
  • No changelog
  • No changelog widgets or announcement popups
  • Outdated user interface
  • Feature bloated, too complex for regular usage
  • A steep learning curve that can slow down agile startups

How much does UserVoice cost?

UserVoice is mainly suited for larger Enterprises, as their pricing is extremely expensive.

It starts at $699/month for managing ideas you submit yourself on behalf of your users. And it's $899 to actually collect feedback. Connecting customer data to ideas costs $1,350/month, and you'll have to talk to a salesperson to start each plan.

Most of their competitors' prices don't even reach their starting point. For example, the equivalent to their most expensive plan in Featurebase costs just $82 a month.

Learn more about UserVoice's pricing and if it's worth it β†’

UserVoice reviews:

Conclusion

UserVoice is an end-to-end product management tool for operating at scale. The additional features are excellent for enterprises but counterintuitive for SMBs looking to collect feedback and announce new features. It's also very expensive and targeted at enterprise companies.

Find more affordable alternatives to UserVoice β†’

17. Olvy

Olvy's feedback widgets for gathering feedback.
Olvy's feedback widgets.

Olvy is an AI user feedback tool for startups. It helps teams collect and manage user feedback to make better product decisions. They have lots of integrations and in-app widgets to centralize all of your feedback.

Olvy's key features:

  • In-app widgets for feedback collection
  • Changelog & new releases popup
  • Sort feedback by revenue
  • Dashboard for managing feedback in one place

Advantages of Olvy:

  • Uses AI to automatically detect valuable feedback
  • Many integrations for collecting feedback

Drawbacks of Olvy:

  • No feedback boards
  • Users can't see, comment, or upvote peers' posts
  • No two-way communication with users to clarify their ideas
  • Quite expensive

How much does Olvy cost?

Olvy offers 4 pricing tiers that are quite tricky:

  • Free ($0/mo) - 1 admin, 1,000 unique visitors per month, 100 tracked users, up to 100 feedback, changelog, no feedback analysis
  • Essential ($60/mo) - 3 admins, unlimited visitors per month, 5,000 tracked users, up to 5000 feedback, 3 integrations, 2 widgets, feedback analysis
  • Business ($300/mo) - 5 admins; unlimited visitors per month, tracked users, feedback, integrations, widgets
  • Enterprise (talk to sales) - SAML Single Sign-On, custom contract & invoicing, custom integrations

Note: A unique visitor is anyone who views your releases page or visits any page your Olvy widgets are added to.

Note 2: A tracked user is anyone who has interacted with your widgets or Changelog, i.e. submitted feedback.

Olvy reviews:

  • G2 - 5/5
  • Capterra - 4.9/5
  • GetApp - 4.9/5
Conclusion

Olvy is a nice customer feedback tool if your focus is on collecting feedback from a lot of different places.

However it doesn't have public boards for users to see and comment each other's ideas. Moreover, there's no 2-way communication between you and your customers, which can be useful for clearifying feature ideas and so on.

Check out the best Olvy alternatives here β†’

18. Bettermode

ideation
Bettermode's feedback board

Bettermode is a customer feedback tool that comes with a community feed, feedback board, help center & event handling. It's highly configurable and has integrations with popular tools like Jira or Intercom.

It lacks a good dashboard with filtering & prioritizing, making it not the best for feedback management. There is also no duplicate feedback detection, so you will have to handle that yourself.

Bettermode's key features:

  • Community discussions - have a place for your community to chat & discuss things
  • Ideation - capture feature requests and ideas from users
  • Help Center - build a knowledge base for your users to teach them about your product
  • Events - organize events & webinars with your users

Advantages of Bettermode:

  • All-in-one tool - have all community management in a single platform
  • Visually customizable - change every part of your community in real-time
  • Gamification - boost engagement & encourage users to leave feedback

Drawbacks of Bettermode:

  • Poor feedback management - no dashboard for handling large volumes of feedback
  • Too complex - if you're only looking to manage feedback, there are better options
  • High pricing - the cheapest plan starts at $599/mo

How much does Bettermode cost?

Bettermode has a pretty simple but costly pricing structure:

  • Advanced ($599/mo) - all features except enterprise-specific ones
  • Enterprise (talk to sales) - Uptime SLA, Master service agreement, SAML authentication

Bettermode reviews:

  • G2 - 4.6/5
  • TrustRadius - 8.8/10
Conclusion

Bettermode is an enterprise community platform. They are trying to be an all-in-one tool for communities but have some shortcomings.

Mainly, their feedback gathering & management could be improved. There is no dashboard & minimal filtering possible on user feedback. This makes it difficult to manage it at larger volumes.

Their cheapest plan costs $599/mo. For feedback management, more powerful and cheaper options are available at way cheaper prices.

Check out the best Bettermode alternatives β†’

19. ProdPad

ProdPads dashboard with a list of ideas in the backlog.
ProdPad's dashboard for ideas.

Prodpad is a product roadmapping platform that helps companies streamline their product development processes. They offer a centralized space for product managers and teams to capture and prioritize ideas, create product roadmaps, and manage the product development lifecycle.

ProdPad's key features:

  • Roadmaps
  • Feedback boards
  • Product portfolios
  • Prioritization frameworks

Advantages of ProdPad:

  • Many different integrations
  • Good for team collaboration
  • Enterprise security features

Drawbacks of ProdPad:

  • No changelogs & in-app popups
  • Complex & expensive pricing
  • Poor UX with many users reporting various problems

How much does ProdPad cost?

ProdPad has a very complex pricing structure. The pricing depends mainly on the amount of editors you have, with each additional editor adding around $30-$55/mo to your plan.

Here are some examples of their pricing in action:

  • $90/mo - all essential modules(roadmaps, ideas, feedback), 1 editor
  • $270/mo - all essential modules, 3 editors
  • $900/mo - all essential modules, 10 editors
  • $2,175/mo - all advanced modules, 15 editors

Feel free to play around with their pricing calculator on ProdPad's pricing page.

ProdPad reviews:

  • G2 - 4.3/5
  • Capterra - 4/5
  • GetApp 4/5
Conclusion

Prodpad is a nice tool for collecting customer feedback with strong roadmapping features. However, it doesn't have a changelog and could benefit from an UX update.

Regarding pricing, it's quite expensive and a better fit for larger teams.

Check out the best alternatives to ProdPad β†’

20. Pendo

Pendo product illustration.
Pendo's feedback board.

Pendo is enterprise-focused software offering a full suite of tools to improve user experience. Besides feedback boards and roadmaps, it helps manage user onboarding and includes product analytics tools.

Pendo's key features:

  • User onboarding
  • NPS surveys
  • Product analytics, like tracking in-app customer usage
  • Product roadmaps
  • Prioritization frameworks
  • Session replays

Advantages of Pendo:

  • Users can prioritize what posts are more important for them than others
  • Great for onboarding new users and understanding the customer journey
  • Has lots of translations

Drawbacks of Pendo:

  • Very expensive, even more enterprise-focused
  • Steep learning curve and confusing to use
  • Limited customizations (No dark mode, custom CSS, etc.)
  • Aged UI/UX
  • Limited user segmentations

How much does Pendo cost?

Pendo has a free plan with limited features, such as NPS surveys, a roadmap, and a maximum of 500 monthly users. 

The only paid plan displayed with the pricing upfront is the Starter plan, which costs $7000 per year and has only yearly billing available. It includes the same features but allows for 2000 users.

They haven't listed the pricing for the Growth and Portfolio plans. However, users have claimed to be paying from $12,000/year to around $50,000/year.

Pendo reviews:

Conclusion

Pendo is an all-inclusive tool designed to help large organizations create the best software experience. Pendo is a great customer feedback software if you're looking for everything you need for customer retention in one place and have lots of money to spare.β€Œβ€Œβ€Œβ€Œ

Otherwise, their prices are unjustifiably high, and we'd recommend these, more affordable alternatives to Pendo β†’

Wrapping up

There are many different customer feedback software available, and it can often be overwhelming to choose one.

Featurebase is the best customer feedback tool. In addition to a generous free plan, it offers a beautiful and intuitive design. In addition to feedback boards and widgets, it offers surveys, changelogs, roadmaps, a knowledge base, and automated emails.

You can automatically migrate your feedback over from any existing feedback tool in seconds, so there's no downside to trying it. πŸ‘‡

Start tracking customer feedback with Featurebase for free today β†’