Top 10 LiveAgent Alternatives for Your Customer Support Team

If someone told you that you could improve your customer support operations with just $9 per agent per month, you'd probably think that this is too good to be true. However, this is exactly what LiveAgent promises, which is extremely cheap compared to larger players in the CS software industry.

But can you really improve customer satisfaction with this tool? We wanted to find this out and look at it through real customer reviews, and then suggest some LiveAgent alternatives you should consider instead. 👇

TL;DR - The best support software to get instead of LiveAgent:

• ✨ Featurebase – Best modern AI support & product suite for fast-growing startups
• Kayako - Best for small teams needing a unified view of customer interactions
• ProProfs Chat - Best affordable live chat with automation and visitor tracking
• Intercom - Best for SaaS wanting in-app messaging and proactive engagment
• Zendesk - Best enterprise helpdesk with advanced automation and scalability
• Freshdesk - Best omnichannel ticketing system with AI-powered tools
• Zoho Desk - Best for Zoho users seeking context-aware support
• Hiver - Best Gmail-based customer support solution for small teams
• Front - Best email-first workflow tool with built-in collaboration features
• Help Scout - Best simple, email-based support for small to mid-sized teams

Why do people look for LiveAgent alternatives in the first place?

LiveAgent packs a decent feature set for a customer support platform, and the pricing is attractive, but you should be aware of potential problems that come with that package.

1. Poor performance

One of the main reasons users look for LiveAgent alternatives is the fact that under heavy load, LiveAgent can crash out and leave your support agents in a pickle. For smaller teams that don't get many customer queries, this won't be much of a problem.

However, enterprise businesses that want to offer world-class live chat support should do some testing before committing to a paid plan.

• "LiveAgent has stability issues, where when crowded by many clients, the platform tends to crash and log out users instantly. The mobile app response or functionality is less resource and smooth, calling for more compatibility testing" (G2 review)

2. The mobile app is less than stellar

As you can see from the screenshot above, there's another common complaint about LiveAgent: the mobile app is a letdown compared to the desktop experience.

• "We have seen poor functioning of LiveAgent in mobile phones, unlike in desktop versions. Some error are inflexible and this includes customization and branding" (G2 review)
• "I don’t feel it’s mobile friendly, mostly designed to work in desktop." (G2 review)

3. Migration issues

If you're moving from another tool to LiveAgent, you'll have to migrate a large volume of data, including all past customer interactions. Some customers complain that the migration process isn't the smoothest, and you may be left with inaccurate or incomplete data.

• "We would have selected the option, but when trying to migrate from our previous system we found out that all migrated tickets (~42000) would have the date of migration as date, not keeping the original date. If they could fix that, it would be a huge win for us!" (G2 review)

Having said all of that, you may be looking at LiveAgent alternatives that fix all of these issues. We have quite a few to consider in 2025.

The best LiveAgent alternatives for your customer support operations in 2025

If you feel like your customer support team deserves something a bit more powerful than LiveAgent, but you don't want to compromise on reliability and feature set, good news. These are some of the best LiveAgent alternatives you can get in 2025. 👇

1. Featurebase ✨

Featurebase is a modern LiveAgent alternative that combines AI-powered support, feedback, documentation, surveys, and changelogs into a single platform for startups. It's loved by thousands of support teams from companies like Lovable, Raycast, and Beehiiv. 💫

Top features:

• Unified inbox – manage your live chat & email conversations in one AI-enchanced inbox with your whole team
• Mobile app – respond to customers, receive notifications, and unblock users on the go
• AI agent & automations – fully automate your support with AI and endless custom workflows, like extending trials, offering discounts, qualifying leads, etc.
• Messenger widget – provide AI and human support from anywhere with a customizable in-app widget
• AI-powered Help Center – a knowledge base with instant AI answers that can be multilingual and private
• Feedback portal & roadmaps – centralize & keep track of all customer requests in one place, and show a public roadmap
• Product updates – publish and schedule release notes, push in-app notifications, and automatically email users
• Embedded surveys – run multi-step NPS, CSAT, or custom surveys targeted by user behavior or events
• Integrations – Slack, Linear, Jira, Discord, HubSpot, and many more

How it’s better than LiveAgent: Unlike LiveAgent, which is primarily for customer support, Featurebase enables you to replace all your customer-facing tools by bringing your omnichannel support, help center, product updates, and feedback collection together in one place, providing powerful ecosystem advantages in modern support.

Pricing: Featurebase offers a generous Free plan, which includes unlimited support conversations. The paid plans start at $29 per user per month + $0.29 for every successful AI resolution. You can start for free without a credit card, so there's no downside to trying it. 👇

✨ Automate your support with the fastest AI-enhanced Inbox today →

2. Kayako

Kayako is a customer service platform that gives support teams a unified view of every customer interaction. It focuses on email, chat, and social channels while providing context to help agents resolve issues faster.

Top features

• Unified inbox: Combine email, chat, and social conversations in one place.
• Customer journey view: See a timeline of interactions across channels.
• Collaboration tools: Share internal notes and assign conversations.
• Automation rules: Create triggers for routing and prioritizing tickets.
• Self-service: Build a branded help center for common questions.

How it’s better than LiveAgent

Kayako is stronger at presenting a single view of the customer journey across touchpoints, while LiveAgent leans more on traditional ticketing and call center support. This makes Kayako one of the better LiveAgent alternatives for teams that want more context-driven service but still without splurging big bucks.

Pricing: starts at $79 per month.

3. ProProfs Chat

ProProfs Chat is a live chat solution designed for small to mid-sized businesses that want affordable, easy-to-use customer communication. It emphasizes simplicity while still offering automation and integrations.

Top features

• Unlimited chats: No cap on the number of live conversations.
• Chatbot automation: Automate initial interactions and FAQs.
• Visitor tracking: Monitor user activity in real time.
• Multi-domain support: Manage chat across multiple websites.
• Integrations: Connect with CRM and help desk tools like Salesforce and Zendesk.

How it’s better than LiveAgent

ProProfs Chat is lighter and more cost-effective, ideal for teams that don’t need advanced call center or ticketing features. It gives smaller businesses a way to provide fast support without the complexity of LiveAgent.

It's one of the cheaper LiveAgent alternatives, but bear in mind that the lack of complexity also means a lighter feature set.

Pricing: starts at $19.99 per month, but you can get it for free for up to two operators.

4. Intercom

Intercom is a conversational support platform built around live chat, in-app messaging, and automation. It’s well-suited for SaaS companies that want to combine support with customer engagement.

Top features

• Business Messenger: Chat with users on your site or inside your app.
• AI chatbots: Automate FAQs and lead qualification.
• Product tours: Onboard and guide users step by step.
• Help center: Provide self-serve help for users.
• Inbox with workflows: Assign and manage conversations efficiently.
• Integration ecosystem: Connects with CRMs, analytics tools, and project management apps.

How it’s better than LiveAgent

Intercom focuses on real-time engagement and customer success, while LiveAgent emphasizes traditional help desk ticketing and call center tools. Intercom is a better option for SaaS companies that want proactive, in-app support across customer interactions.

Even though it may not seem like it from the pricing page, Intercom is one of the most expensive LiveAgent alternatives, because your invoice grows massively if you rely on its AI features and have a large number of users.

Pricing: Intercom pricing starts at $29 per seat per month + extra fees for using their AI tool, Fin.

5. Zendesk

Zendesk is one of the most established customer service platforms, known for its scalability and enterprise-grade features. It offers a full suite of tools for ticketing, automation, and self-service.

Top features

• Advanced ticketing system: Manage high volumes of customer support requests across multiple channels.
• AI and automation: Use AI-powered bots and workflows to speed up responses.
• Knowledge base: Build detailed self-service libraries to help increase customer satisfaction.
• Analytics and reporting: Track agent productivity, satisfaction, and SLA performance.
• App marketplace: Access hundreds of integrations to extend functionality.

How it’s better than LiveAgent

Zendesk provides deeper customization and advanced automation options, making it better for enterprises with complex support operations. LiveAgent, while versatile, doesn’t scale as easily to very large teams.

Pricing: Zendek's pricing starts at $19 per user per month.

6. Freshdesk

Freshdesk is a widely used help desk platform that combines ticketing, automation, and omnichannel support. It’s designed for scalability, making it suitable for both small teams and large enterprises.

Top features

• Omnichannel support: Handle tickets from email, chat, phone, and social media.
• AI-powered bots: Automate responses and provide self-service through Freddy AI.
• SLA management: Track and enforce service-level agreements.
• Customizable workflows: Automate assignments and escalations.
• Marketplace apps: Extend functionality with a wide range of integrations.

How it’s better than LiveAgent

Freshdesk provides more advanced automation and AI-driven features, which makes it better for large-scale operations. LiveAgent offers voice and call center tools, but Freshdesk has more structured ticketing and enterprise flexibility.

In short, it offers more powerful help desk software at slightly higher support costs compared to LiveAgent.

Pricing: Freshdesk's pricing starts at $15 per agent per month but you can get it for free for up to two agents.

7. Zoho Desk

Zoho Desk is a cloud-based help desk solution that focuses on context-aware support. It’s part of the Zoho ecosystem, making it a strong choice for companies already using Zoho apps.

Top features

• Ticket management: Organize support queries across email, chat, phone, and social.
• AI assistant (Zia): Suggests answers and automates tasks using AI.
• Customer context: Displays relevant data from Zoho CRM and other apps.
• Multi-department setup: Separate portals and workflows for different teams.
• Self-service options: Build knowledge bases and community forums.

How it’s better than LiveAgent

Zoho Desk integrates seamlessly with the broader Zoho suite, giving businesses a unified environment for sales, marketing, and support. LiveAgent doesn’t offer this level of native ecosystem connectivity.

It's not one of the best LiveAgent alternatives in general, but for teams that already use Zoho CRM and similar tools and want higher customer satisfaction, this is the best choice.

Pricing: starts at $7 per user per month.

8. Hiver

Hiver is a Gmail-based help desk tool that turns your team’s inbox into a shared customer support hub. It’s best for businesses that want to manage support directly inside Gmail without switching to another platform.

Top features

• Shared inbox in Gmail: Manage support emails collaboratively without leaving Gmail.
• Email tags and assignments: Organize and route customer messages.
• Collision alerts: Prevent multiple agents from replying to the same query.
• Automations: Create rules for assigning, tagging, and responding.
• Analytics: Monitor team performance with built-in reports.

How it’s better than LiveAgent

Hiver integrates directly into Gmail, keeping the workflow simple for teams already relying on Google Workspace. LiveAgent requires teams to adapt to a separate system, while Hiver feels native to email.

Because of the Gmail integration, Hiver may not feel as capable and mature as other LiveAgent alternatives. Make sure that your support agents are comfortable using it as a standalone customer portal and support tool.

Pricing: Hiver's pricing starts at $19 per user per month, but there is also a free plan available. AI features are a paid add-on.

9. Front

Front is a customer communication platform that combines the familiarity of email with collaboration features for support and account management teams. Instead of replacing email, it enhances it with shared inboxes, automation, and integrations.

Top features

• Shared inboxes: Centralize emails, chats, and messages from multiple channels.
• Rules and workflows: Automate assignments, tagging, and responses.
• Collaboration tools: Add internal comments and mentions without forwarding.
• Customer context: View CRM data and past interactions directly in the inbox.
• Analytics: Track team performance and customer response times.

How it’s better than LiveAgent

Front keeps the email interface that many teams already use, while LiveAgent requires a shift to a traditional ticketing model. This makes Front more appealing for companies that want collaboration without leaving email behind.

If most of your customer interactions happen in the email inbox, Front may be one of the better LiveAgent alternatives. However, if you need a dedicated live chat support tool with full customization, it's probably not going to cut it.

Pricing: Front's pricing starts at $25 per seat per month for up to 10 seats. A free 14-day trial is available.

10. Help Scout

Help Scout is a customer service platform built for small to mid-sized teams that want simple, user-friendly tools without the complexity of enterprise systems. It focuses on email-based support but adds chat, knowledge bases, and collaboration features to cover more ground.

Top features

• Shared inbox: Manage customer emails in one place with assignments and tags.
• Beacon widget: Add live chat, help articles, and contact forms to your site.
• Knowledge base: Create self-service libraries to reduce repetitive queries.
• Customer profiles: See conversation history and details alongside messages.
• Collaboration tools: Use private notes and collision detection to avoid overlap.

How it’s better than LiveAgent

Help Scout is more straightforward and easier to use, making it ideal for smaller teams that don’t need LiveAgent’s advanced call center tools. Its focus on email-first support with integrated chat and knowledge bases helps teams deliver personal service without overwhelming features.

It has all the features you need to manage customer interactions effectively, but with a better learning curve compared to LiveAgent.

Pricing: depends on the number of contacts you manage. For up to 100 contacts, Help Scout is free. For 101 and up, prices start at $50 per month.

Conclusion

All of these LiveAgent alternatives are better than LiveAgent in some shape or form, be it features, core platform focus, integrations, AI compatibility, or something else. But none of them has a package as complete as Featurebase.

Featurebase is a modern LiveAgent alternative with an affordable AI-powered live chat & help center. It comes with a mobile app, omnichannel support, custom automations, and much more. It's loved by thousands of companies like Lovable, Polymarket, and Raycast.

What's best is that it comes with a Free plan and unlimited free AI resolutions, so there's no downside to trying it out! 👇

✨ Start today and get the fastest AI-powered inbox & knowledge base →