Forward your support address and reply from the same inbox.
Forward your support address. Emails land in the same inbox as your chats, and your replies go out as email.
Dana Kim
Brightline
Re: Invoice for September
4m
Leo Grant
Kestrel
How do I export a report as CSV?
12m
Nina Park
Orbitly
SCIM provisioning with Okta
1h
How it works
Set up in three steps
- 01
Open Settings ā Support ā Email and add your support address.
- 02
Forward your support mailbox to the address Featurebase gives you.
- 03
Answer from the shared inbox, or let Fibi reply first.
What you can do
What Email does
- One inbox
Customers' support emails land in your Featurebase inbox next to Messenger and Slack conversations.
- Fibi answers first
Let Fibi AI Agent respond to customer emails automatically, and hand over to your team when needed.
- Your own sending address
Send replies from your own domain, e.g. support@company.com, instead of Featurebase.
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Join 1600+ modern software companies automating their support with Featurebase across all channels.