Crisp Pricing 2026: What's The Catch?

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Thinking about using Crisp to manage your customer conversations, but not sure what it'll actually cost?

At first glance, Crisp looks like a simple and affordable live chat tool - and it is, compared to many older players like Intercom and Zendesk.

But once you start digging into the details of the Crisp pricing model, things get a little more complicated. Each plan comes with seat limits, feature gates, and metered AI credits, which raise the real cost above what it first appears.

In this guide, I'll break down Crisp's pricing plans, explain what each plan includes, and point out the hidden costs and caveats most teams only discover later. Let's dive in. 👇

Key takeaways

• Crisp offers four core plans: Free, Mini (€45/mo), Essentials (€95/mo), and Plus (€295/mo) - all billed per workspace per month.
• Each plan includes a fixed number of agents, and extra seats cost €10/agent/mo beyond your tier's limit.
• Hugo AI runs on credits, not a flat allowance: each plan includes $5 (Mini), $25 (Essentials), or $75 (Plus) of AI credits, roughly 90 to 1,350 conversations before pay-as-you-go kicks in.
• The Plus plan is no longer "unlimited AI": it now includes $75 of credits (around 1,350 conversations), so heavy AI volume adds metered cost on top of the €295/mo.
• Key features like ticketing, white-labeling, and advanced AI are still locked behind the €295/month Plus plan.
• There are many more powerful alternatives, including Featurebase, which provides modern AI-powered support with transparent pricing for fast-growing teams.

What is Crisp?

Crisp is an affordable customer support and messaging platform designed to bring all your customer conversations into one place. It combines a live chat widget, shared inbox, knowledge base, and chatbot under a single roof, making it especially appealing for startups and medium sized businesses that want to simplify their support stack.

The platform integrates with multiple channels like email, Instagram, WhatsApp, and Messenger - letting you handle everything from one unified inbox. You also get access to automations, analytics, and a no-code AI chatbot builder, depending on your plan.

In short, Crisp's pitch is simple: one flat monthly price for all your customer communication tools. But in practice, the Crisp pricing model isn't quite as straightforward as it sounds. 🤔

Crisp Pricing 2026

Crisp's pricing is split into four main tiers, each billed per workspace per month. Every plan includes a fixed number of agents, and you can add more for €10/seat/mo.

Free (€0/month)

Crisp's Free plan is designed for individuals or small projects testing website chat for the first time. You get just enough to get started - but not enough for serious customer support.

What's included:

• 2 human agents
• 100 customer profiles
• Website chat widget
• Shared inbox
• Desktop & mobile apps
• Limited customer data retention

It's a decent way to experiment with Crisp's interface and chat features, but without email support, automation, or Hugo AI, you'll quickly hit its limits.

Mini (€45/month)

The Mini plan adds the essentials for small teams ready to move beyond basic chat. It introduces email support, shortcuts, simple automations, and a small allowance of Hugo AI credits.

What's included:

• 4 human agents
• 5,000 customer profiles
• Shared inbox for emails
• Custom email domain
• Unlimited customer data retention
• $5 of included AI credits (around 90 Hugo conversations)

Important to note:

• Hugo can start answering here, but only with a small credit allowance
• Still no workflow automation builder or omnichannel inbox
• No analytics, reporting, or knowledge base

A good step up for early-stage startups, but limited if you want deeper automation, self-service, or serious AI volume.

Essentials (€95/month)

Essentials is where Crisp becomes a true all-in-one support platform. You get workflow automation, analytics, and a larger pool of Hugo AI credits - though still a metered one.

What's included:

• 10 human agents
• 50,000 customer profiles
• $25 of included AI credits (around 450 Hugo conversations)
• Omnichannel inbox (WhatsApp, Instagram, Telegram, etc.)
• Workflow automation builder
• Knowledge base & help center
• Reporting & analytics
• CRM integrations (HubSpot, Pipedrive, Zoho CRM, etc.)

Important to note:

• $25 of AI credits covers roughly 450 conversations - light for AI-heavy teams
• The advanced AI features (multilingual AI, auto-tagging, MCP tools, AI site search) are Plus-only
• No white labeling or advanced analytics

Best suited for growing SaaS or medium-sized businesses that want automation and self-service features, but not ideal for high-volume AI workflows.

Plus (€295/month)

Plus is Crisp's top public plan and the first one that feels fully featured. It unlocks the advanced AI features, a ticketing system, and white-labeling - but the AI is still metered, not unlimited.

What's included:

• 20+ human agents (+€10/mo for each additional)
• 200,000 customer profiles
• $75 of included AI credits (around 1,350 Hugo conversations)
• Ticketing system
• White-labeling (remove Crisp branding)
• Advanced analytics
• Salesforce & Stripe integrations

It's still billed per workspace, so multiple brands mean multiple subscriptions. But overall, it's a strong and affordable option for larger support teams, compared to older suites like Zendesk or Intercom.

Enterprise (Custom)

Enterprise includes everything in Plus, along with SLAs, enhanced rate limits, and higher limits. It doesn't have a public price, so you have to go through sales.

What's included:

• Everything in Plus
• Custom onboarding & training
• SLA-backed uptime & response times
• Custom integrations & feature requests
• Flexible agent & contact limits

This plan likely requires an annual commitment and is overkill for most SMB teams. It suits enterprises needing compliance, SLAs, and a tailored setup with advanced automation.

Crisp pricing table

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Hidden costs & limitations

While Crisp pricing looks simple - a flat monthly fee per workspace with no message or conversation limits - there are some things to keep in mind. Here's what to watch out for.

1. Workspace-based billing

Every workspace in Crisp is billed separately. That means if you manage multiple brands, products, or projects, each one requires its own subscription. It's an easy detail to miss and can quietly double or triple your costs as your business grows.

2. Additional agent seats

Each plan includes a limited number of agents - 2 on Free, 4 on Mini, 10 on Essentials, and 20+ on Plus. You can add more seats for €10/agent/month. If you're managing support, sales, and success under one roof, expect to need several extra seats on top of your plan fee.

3. AI credits, not unlimited usage

Crisp's biggest pricing catch now lives in how Hugo, its AI agent, is billed. Instead of a flat allowance, each paid plan includes a pool of dollar-denominated AI credits - $5 on Mini, $25 on Essentials, and $75 on Plus - and Hugo spends them at roughly $0.05 to $0.10 per conversation. That works out to around 90, 450, and 1,350 AI conversations per month before you run out.

Once the credits are gone, Hugo stops answering unless you enable pay-as-you-go and set a billing limit. On the Plus plan, you can instead route out-of-credit conversations to a workflow, giving your team more control over what happens when the AI hits its cap. It's also worth noting that AI usage during the 14-day trial draws down credits, so heavy testing can burn through your allowance before you even go live.

The upside is that Crisp meters Hugo per conversation rather than per resolution, so your bill doesn't climb the way it does with per-resolution AI pricing at tools like Intercom's Fin. The catch is that the old "unlimited AI on Plus" promise is gone - at real volume, AI becomes a usage meter you keep topping up.

4. Customer profile limits

Each plan also caps the number of customer profiles you can store. These limits can end up being restrictive - and you'll need to upgrade to a higher plan since there's no transparent overage pricing. Crisp offers no add-on to extend storage or enhanced rate limits here.

Other things to keep in mind

Does Crisp have a free trial or plan?

Yes. All new users can try any plan for 14 days with full feature access - no credit card required. After that, you can stay on the Free plan indefinitely, though it's extremely limited and mostly useful for testing.

Does Crisp offer any discounts?

Yes. Crisp offers a Startup Program with a 30% lifetime discount. It's available for startups with under $1 million in funding and less than 3 years old. It applies for as long as you use Crisp and is valid for the Essentials and Plus plans. You'll need to contact Crisp through live chat and provide your website, business registration, and a short description to qualify.

Other than that, Crisp also provides special pricing for nonprofits and students, but you'll need to reach out to support directly with proof of status.

Does Crisp limit conversations or messages?

No - and this is one of its best parts. Every plan includes unlimited conversations, so you won't get charged for spikes in chat or ticket volume. That makes the plan fee predictable, even if your Hugo AI usage isn't.

What if Crisp is too expensive for me?

If you like Crisp's approach but find the pricing, features, or AI too restrictive, you've got plenty of alternatives that offer similar (or better) functionality at a similar cost:

1. ✨ Featurebase - Best modern support & feedback platform for fast-growing SaaS. Combines an AI-powered inbox, live chat, automations, feedback boards, and a knowledge base into one platform.
2. Zendesk - Best for enterprise support with scalable ticketing and omnichannel tools, but expect steep pricing as you add agents and channels.
3. Intercom - Best conversational support platform with AI, proactive messaging, and automations. Great for larger teams, but one of the most expensive options overall.
4. Help Scout - Best simple helpdesk for growing teams that want email, chat, and docs without complexity. Ideal for small businesses.
5. Customerly - Best affordable alternative with email support, chat, and automations. A lightweight solution for startups on a budget.
6. Chaty - Best lightweight widget for connecting messaging apps directly to your site. Simple and effective for lead capture or quick chat.
7. ProProfs Help Desk - Best budget-friendly helpdesk with built-in ticketing and knowledge base tools. Works well for SMBs.
8. Tawk.to - Best free live chat tool with unlimited agents, real-time monitoring, and ticketing. Perfect if you want to start completely free.
9. Olark - Best straightforward live chat for small to mid-sized teams. Great if you just need reliable chat without extras.

You can dive deeper into all of the best Crisp alternatives from our blog.

So, is Crisp worth it?

Crisp is a great fit for smaller teams that want an affordable, all-in-one chat and support tool. It's simple to set up, easy to use, and includes most of what you'd expect. But most teams eventually need the €295/month Plus plan, and even then Hugo's AI runs on metered credits - so Crisp can end up far less budget-friendly than the sticker price first suggests.

Featurebase is a modern Crisp alternative built around the same all-in-one idea, but with AI that actually takes action and pricing that doesn't meter you into a corner. Its Fibi AI Agent resolves routine questions on its own and runs custom actions like extending a trial, pulling account data, or issuing a refund - and when a conversation gets too complex, it hands off to a human with the full thread and context intact. Meanwhile, your team answers faster with an AI Copilot that drafts replies from your own help docs, all inside one omnichannel inbox with a built-in Help Center. 💫

You get transparent pricing with a Free plan and paid plans from $29/seat/month with $0.49 per AI resolution - no dollar-credit wallet to top up mid-month. It's loved by thousands of teams at companies like Lovable, Polymarket, and Raycast, and onboarding takes minutes, so there's no downside to trying it out! 👇

✨ Automate your support with the fastest AI-enhanced Inbox today →

FAQs

How much does Crisp cost?

Crisp has four plans billed per workspace: Free (€0), Mini (€45/mo), Essentials (€95/mo), and Plus (€295/mo), with a custom Enterprise tier on top. Each plan includes a set number of agents, and Hugo, Crisp's AI agent, is billed separately through a pool of AI credits. So your real monthly cost is the plan fee plus whatever AI usage you run beyond the included credits.

How do Crisp's Hugo AI credits work?

Every paid plan includes a dollar amount of AI credits: $5 on Mini, $25 on Essentials, and $75 on Plus. Hugo draws those credits down as it handles conversations, at roughly $0.05 to $0.10 each, which works out to around 90, 450, and 1,350 conversations per month. When the included credits run out, Hugo pauses unless you switch on pay-as-you-go and set a billing limit.

Does Crisp still offer unlimited AI on the Plus plan?

No. Older guides describe the Plus plan as including unlimited AI, but that's no longer how it works. Plus now comes with $75 of AI credits (around 1,350 conversations), and anything beyond that runs on metered pay-as-you-go usage. There is no fixed unlimited-AI tier in Crisp's current model.

Can you add extra agents on Crisp?

Yes. Each plan includes a fixed number of agents - 2 on Free, 4 on Mini, 10 on Essentials, and 20+ on Plus - and you can add more for €10 per agent per month. For a small team the included seats are usually enough, but larger support, sales, and success teams should budget for the extra seats on top of the plan fee.

What's a good alternative to Crisp?

If Crisp's credit-metered AI or feature gating feels limiting, Featurebase is a modern alternative with an AI-powered support inbox, Help Center, and feedback tools in one platform. It offers a free plan and transparent pricing from $29/seat/month with $0.49 per AI resolution, so your AI costs scale with resolved issues rather than a credit wallet you top up. You can compare more options in our guide to the best Crisp alternatives.