Crisp Pricing 2026: What's The Catch?

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Thinking about using Crisp to manage your customer conversations, but not sure what it’ll actually cost?

At first glance, Crisp looks like a simple and affordable live chat tool - and it is, compared to many older players like Intercom and Zendesk.

But once you start digging into the details of the Crisp pricing model, things get a little more complicated. Each plan comes with seat limits, feature gates, and limited AI credits, which raise the real cost above what it first appears.

In this guide, I’ll break down Crisp’s pricing plans, explain what each plan includes, and point out the hidden costs and caveats most teams only discover later. Let’s dive in. 👇

Key takeaways

• Crisp offers four core plans: Free, Mini (€45/mo), Essentials (€95/mo), and Plus (€295/mo) - all billed per workspace per month.
• Each plan includes a fixed number of agents, and only the highest plan allows adding extra seats (€10/agent/mo).
• AI is heavily limited on the Essentials plan (just 50 uses/month) - far too low for any real support automation.
• Key features like ticketing, white-labeling, advanced analytics, and unlimited AI are locked behind the €295/month Plus plan.
• In reality, most serious teams will need to be on the €295/month Plus plan to unlock core features and remove frustrating limits.
• There are many more powerful alternatives, including Featurebase, which provides modern AI-powered support for fast-growing teams.

What is Crisp?

Crisp is an affordable customer support and messaging platform designed to bring all your customer conversations into one place. It combines a live chat widget, shared inbox, knowledge base, and chatbot under a single roof, making it especially appealing for startups and medium sized businesses that want to simplify their support stack.

The platform integrates with multiple channels like email, Instagram, WhatsApp, and Messenger - letting you handle everything from one unified inbox. You also get access to automations, analytics, and a no-code AI chatbot builder, depending on your plan.

In short, Crisp’s pitch is simple: one flat monthly price for all your customer communication tools. But in practice, the Crisp pricing model isn’t quite as straightforward as it sounds. 🤔

Crisp Pricing 2026

Crisp’s pricing is split into four main tiers, each billed per workspace per month. Every plan includes a fixed number of agents, and you can add more for €10/seat/mo.

Free (€0/month)

Crisp’s Free plan is designed for individuals or small projects testing website chat for the first time. You get just enough to get started - but not enough for serious customer support.

What’s included:

• 2 human agents
• 100 customer profiles
• Website chat widget
• Shared inbox
• Desktop & mobile apps
• Limited customer data retention

It’s a decent way to experiment with Crisp’s interface and chat features, but without email support, automation, or AI chatbot tools, you’ll quickly hit its limits.

Mini (€45/month)

The Mini plan adds the essentials for small teams ready to move beyond basic chat. It introduces email support, shortcuts, and simple automations for smoother workflows.

What’s included:

• 4 human agents
• 5,000 customer profiles
• Shared inbox for emails
• Custom email domain
• Unlimited customer data retention

Important to note:

• Still no workflow automation builder or AI chatbot
• No analytics or reporting tools
• Missing key features like the knowledge base and omnichannel inbox

A good step up for early-stage startups, but limited if you want automation or deeper insights.

Essentials (€95/month)

Essentials is where Crisp becomes a true all-in-one support platform. You get workflow automation, analytics, and the first taste of AI — though with tight usage caps.

What’s included:

• 10 human agents
• 50,000 customer profiles
• 50 AI uses/month
• Omnichannel inbox (WhatsApp, Instagram, Telegram, etc.)
• Workflow automation builder
• Knowledge base & help center
• Reporting & analytics
• CRM integrations (HubSpot, Pipedrive, Zoho CRM, etc.)

Important to note:

• 50 AI actions/month is very little - for more, you need to be on the Plus plan (€295/mo)
• No white labeling or advanced analytics

Best suited for growing SaaS or medium-sized businesses that want automation and self-service features, but not ideal for AI-heavy workflows.

Plus (€295/month)

Plus is Crisp’s top public plan and the first one that feels fully featured. It unlocks unlimited AI usage, ticketing system, and white-labeling - but also comes with quirks.

What’s included:

• 20 human agents (+10/mo for each additional)
• 200,000 customer profiles
• Unlimited AI resolutions
• Ticketing system
• White-labeling (remove Crisp branding)
• Advanced analytics
• Salesforce & Stripe integrations

It's still billed per workspace, so multiple brands mean multiple subscriptions. But overall, it's a strong and affordable option for larger support teams, compared to older suites like Zendesk or Intercom.

Enterprise (Custom)

Enterprise includes everything in Plus, along with SLAs, enhanced rate limits, and higher limits. It doesn't have a public price, so you have to go through sales.

What’s included:

• Everything in Plus
• Custom onboarding & training
• SLA-backed uptime & response times
• Custom integrations & feature requests
• Flexible agent & contact limits

This plan likely requires an annual commitment and is overkill for most SMB teams. It suits enterprises needing compliance, SLAs, and a tailored setup with advanced automation.

Crisp pricing table

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Hidden costs & limitations

While Crisp pricing looks simple - a flat monthly fee per workspace with no message or conversation limits - there are some things to keep in mind. Here’s what to watch out for.

1. Workspace-based billing

Every workspace in Crisp is billed separately. That means if you manage multiple brands, products, or projects, each one requires its own subscription. It’s an easy detail to miss and can quietly double or triple your costs as your business grows.

2. Additional agent seats

Each plan includes a limited number of agents - 2 on Free, 4 on Mini, 10 on Essentials, and 20 on Plus. You can add more seats ONLY on the Plus (€295/mo) plan for €10/agent/month. If you’re managing support, sales, and success under one roof, expect to need several extra seats.

3. AI usage limits

AI is only available on Essentials and Plus plans, but the difference between them is huge. The Essentials plan includes just 50 AI uses per month, which is barely enough for light automation. To unlock unlimited AI-powered resolutions and make it truly useful, you’ll need to jump to the €295/month Plus plan.

4. Customer profile limits

Each plan also caps the number of customer profiles you can store. These limits can end up being restrictive - and you’ll need to upgrade to a higher plan since there’s no transparent overage pricing. Crisp offers no add-on to extend storage or enhanced rate limits here.

Other things to keep in mind

Does Crisp have a free trial or plan?

Yes. All new users can try any plan for 14 days with full feature access - no credit card required. After that, you can stay on the Free plan indefinitely, though it’s extremely limited and mostly useful for testing.

Does Crisp offer any discounts?

Yes. Crisp offers a Startup Program with a 30% lifetime discount. It's available for startups with under $1 million in funding and less than 3 years old. It applies for as long as you use Crisp and is valid for the Essentials and Plus plans. You’ll need to contact Crisp through live chat and provide your website, business registration, and a short description to qualify.

Other than that, Crisp also provides special pricing for nonprofits and students, but you’ll need to reach out to support directly with proof of status.

Does Crisp limit conversations or messages?

No - and this is one of its best parts. Every plan includes unlimited conversations, so you won’t get charged for spikes in chat or ticket volume. That makes pricing predictable for high-volume teams.

What if Crisp is too expensive for me?

If you like Crisp’s approach but find the pricing, features, or AI too restrictive, you’ve got plenty of alternatives that offer similar (or better) functionality at a similar cost:

1. ✨ Featurebase – Best modern support & feedback platform for fast-growing SaaS. Combines an AI-powered inbox, live chat, automations, feedback boards, and a knowledge base into one platform.
2. Zendesk – Best for enterprise support with scalable ticketing and omnichannel tools, but expect steep pricing as you add agents and channels.
3. Intercom – Best conversational support platform with AI, proactive messaging, and automations. Great for larger teams, but one of the most expensive options overall.
4. Help Scout – Best simple helpdesk for growing teams that want email, chat, and docs without complexity. Ideal for small businesses.
5. Customerly – Best affordable alternative with email support, chat, and automations. A lightweight solution for startups on a budget.
6. Chaty – Best lightweight widget for connecting messaging apps directly to your site. Simple and effective for lead capture or quick chat.
7. ProProfs Help Desk – Best budget-friendly helpdesk with built-in ticketing and knowledge base tools. Works well for SMBs.
8. Tawk.to – Best free live chat tool with unlimited agents, real-time monitoring, and ticketing. Perfect if you want to start completely free.
9. Olark – Best straightforward live chat for small to mid-sized teams. Great if you just need reliable chat without extras.

You can dive deeper into all of the best Crisp alternatives from our blog.

So, is Crisp worth it?

Crisp is a great fit for smaller teams that want an affordable, all-in-one chat and support tool. It’s simple to set up, easy to use, and includes most of what you’d expect. But 90% of the teams need the €295/month Plus plan, which makes Crisp far less budget-friendly than it first appears.

Featurebase (👋 that's us) is a modern Crisp alternative with an AI-powered support inbox, Slack integration, and a Help Center. You get all the same features, plus roadmaps, feedback management, and product updates, in a much more affordable package. It's loved by thousands of companies like Lovable, Polymarket, and Raycast.

What's best is that it comes with a Free plan, and the onboarding is super simple, so there's no downside to trying it out! 👇

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