Top Crisp Alternatives for Improving Customer Experience (2026)

Crisp is a customer service platform that has an excellent feature set at an attractive price point, especially compared to the industry leaders such as Intercom or Zendesk. But at the same time, there are plenty of reasons not to give Crisp your hard-earned money.

From the lack of a user-friendly interface to the complex onboarding, the lack of integrations in lower plans, and more, Crisp has a lot of people looking for the next best tool that is not Crisp.

This is why we rounded up some of the best options to consider instead for your next customer service/help desk tool. 👇

TL;DR The best Crisp alternatives in 2025

1. ✨ Featurebase – Best modern support & feedback platform for fast-growing SaaS
2. Zendesk – Best for enterprise support with scalable ticketing & omnichannel tools
3. Intercom – Best conversational support platform with AI & proactive messaging
4. Help Scout – Best simple helpdesk for growing teams with email, chat, and docs
5. Customerly – Best affordable alternative with email support, chat, and automations
6. Chaty – Best lightweight widget for connecting messaging apps directly to your site
7. ProProfs Help Desk – Best budget-friendly helpdesk with ticketing & help center
8. Tawk.to – Best free live chat tool with unlimited agents, monitoring, and ticketing
9. Olark – Best straightforward live chat for small to mid-sized teams
10. Tidio - Best for ecommerce businesses that want a chatbot that is factual.

Why look for alternatives to Crisp?

Crisp is an underdog in the customer service software industry, but it has quite a lot going for it. Unfortunately, some downsides may have you looking for an alternative.

1. The mobile app is less than ideal

This has become a common theme in the customer service tool field: the mobile app exists and works, but it lacks the same feature set as the web/desktop versions. If your team is on the go and they need access to all the Crisp features, tough luck.

• "The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response suggestions, widgets, and some advanced options are missing, which makes it harder to use on mobile when you need the full functionality. It would be great if the mobile app matched the desktop experience." (source)

2. Unituitive for first-time users

The user interface takes a bit of time to get used to. If you want to master the advanced features, set aside some time to learn the ropes. Some users also complain that despite the varied feature set, it still doesn't have some things that competitors offer, such as built-in surveys.

• "The platform, in general, could still be more intuitive. The nomenclatures vary quite a bit due to translations, and this ends up causing confusion, especially for those setting something up for the first time. The new layout update also wasn't very well received — it became less practical and a bit visually cluttered. Additionally, Crisp has a somewhat outdated appearance in some aspects, and we miss more modern integrations, especially with NPS tools, which are essential today for evaluating user experience." (source)
• "While Crisp offers some great features, it’s frustrating that fundamental functionalities are missing—like the ability to export filtered contacts directly. Instead, you’re forced to download the full CSV list and manually filter it in Excel every single time. This is a simple feature that could be implemented in no time, yet users are left dealing with unnecessary extra steps. On top of that, several other small but essential features for daily use are absent, while the platform focuses on adding multiple AI assistant tools that can feel overwhelming and confusing to navigate. Crisp has potential, but prioritizing basic usability improvements over flashy extras would greatly enhance the user experience." (source)

3. Too basic reporting

If you want reports on common customer complaints, the most used channels, the best performing customer support team members... Crisp has a long way to go to reach the level of the top tools in the industry.

• "The reporting system is improved a lot now but I am coming from HelpScout and Zendesk. So I hope that they can think from a customer support team lead perspective and how a company might want to track their KPIs. The reporting system and the UX has a long way to go." (source)

The best Crisp alternatives for your next customer service software

Crisp's paying customers know that this tool isn't ideal. Luckily, the CS tool market is pretty crowded, and there are plenty of other great options to consider instead. These are our top picks:

1. Featurebase ✨

Featurebase is a modern AI-powered Crisp alternative built for SaaS teams. It comes with AI chatbots, human inbox, help center, feedback collection, email support, and much more. It's loved by thousands of support teams from companies like Lovable, Raycast, and Beehiiv. 💫

Top features:

• Unified inbox – manage your live chat & email conversations in one place with your whole team
• AI agent & automations – fully automate your support with AI and endless custom workflows, like extending trials, offering discounts, qualifying leads, etc.
• Messenger widget – provide AI and human support from anywhere with a customizable in-app widget
• AI-powered Help Center – a branded knowledge base with instant AI answers
• Mobile app – respond to customers, receive notifications, and unblock users on the go
• Email support – Seamlessly provide support to your customers via email sync
• Multi-language & custom domain support – serve content in 40+ languages with your domain and branding
• Feedback tracking & roadmaps – centralize & keep track of all customer requests in one place, and show a public roadmap
• Changelogs & product updates – publish and schedule public updates, push in-app notifications, and automatically email users
• Embedded surveys – run NPS, CSAT, or custom surveys targeted by user behavior or cohort
• Integrations – Slack, Linear, Jira, Discord, Hubspot, and many more

How it’s better than Crisp: Featurebase lets you replace all your customer-facing tools by bringing your support, help center, product updates, and feedback collection to one place, providing powerful ecosystem advantages in modern support.

Pricing: Featurebase offers a generous Free plan, which includes unlimited support conversations. The paid plans start at $29 per user per month. You can migrate your Crisp help center with one click, so there's no downside to trying it. 👇

✨ Automate your support with the fastest AI-enhanced Inbox today →

2. Zendesk

Zendesk combines email, chat, phone, and social message management with a fully featured help center and advanced automation. It’s built for mid-size to enterprise teams handling high ticket volumes across multiple brands and languages.

Top features:

• Omnichannel ticketing: capture messages from web, email, chat, social and voice in a central queue with SLA rules and routing
• Help center and forums: publish multi-brand, multilingual articles, community forums, and FAQs
• AI assistant & automation: auto-suggest articles, draft replies, and automate workflows using built-in copilot features
• SLA and skills-based routing: assign tickets based on priority and agent skill set while managing performance targets
• Explore analytics: build dashboards for CSAT, agent activity, ticket resolutions, and search analytics across brands

Pricing: Zendek's pricing starts at $19 per agent per month (Support Team); full suite with chat, help center, multilingual support and AI begins at $55 per agent per month with the Suite Team plan

How it’s better than Crisp: Zendesk offers true ticket management, SLA enforcement, advanced AI routing, and deep analytics—providing enterprise-scale control that goes well beyond Crisp’s chat-first design and limited routing capabilities.

3. Intercom

Intercom brings live chat, in‑app messaging, shared inbox, and a help center into a unified interface, ideal for product and support teams focused on engaging users directly within their app. It offers targeted messaging, onboarding flows, and built-in automated responses.

Top features:

• Live chat and chatbot: chat widget supports live conversations, automated bots, and can redirect users to support articles
• Help center: searchable documentation accessible within chat or public articles, separate from outreach
• Shared team inbox: customer messages from chat, email, and in‑app are consolidated into one workspace enriched with user context
• Proactive messaging and campaigns: send banners, product tours, follow-ups and drip campaigns based on user activity
• Support reporting and surveys: view metrics like response times, ticket volume and CSAT without third-party tools

Pricing: Intercom's pricing starts at $29 per seat per month (approximate as published; exact pricing depends on add-ons and tiers).

How it’s better than Crisp: Intercom elevates support by integrating help docs, chatbot automation, in‑app messaging, and proactive outreach in one interface. These are all features that Crisp only delivers through chat and separate bundles, often without the in-app contextual messaging Intercom provides.

P.S. Read our in-depth Intercom vs Crisp comparison →

4. Help Scout

Help Scout combines email-focused support with live chat and built-in knowledge base features. It’s built for teams that emphasize human-first support, without seat-based pricing or bloated ticket systems.

Top features:

• Shared inboxes across email and chat
• Docs knowledge base with live search
• Beacon chat widget that flips into article suggestions or human chat
• Automation rules (tagging, assignment, follow-ups)
• Customer context with CSAT scores and user history

Pricing: starts at $25 per month (billed annually) for 100 contacts.

How it’s better than Crisp: Help Scout focuses on conversational, email-based support with rich self-service help articles. The contact-based pricing avoids scaling costs per user and makes living in email and chat simpler than Crisp’s more fragmented interface.

5. Customerly

Customerly combines chat, CRM features, automation, email marketing, and surveys in a single experience. It’s designed for small to mid-sized companies needing live support, customer success, and feedback tools at a clear price.

Top features:

• Live chat with video support and chatbots
• Shared inbox for email, chat and messages
• Help center suggestions inside chat widget
• NPS, CSAT and engagement surveys
• CRM contact management and email automation

Pricing: starts at $19 per seat per month for the Core plan.

How it’s better than Crisp: Customerly adds CRM-style user tracking, built-in surveys, and help center suggestions in chat—all included from the mid-tier plans, whereas Crisp requires multiple modules or higher subscription levels for similar features.

6. Chaty

Chaty (previously Chatway) is a lightweight chat widget that lets visitors choose their preferred messaging channel, redirecting them to apps like WhatsApp, Facebook Messenger, or live chat interfaces. It’s perfect for teams that prefer link-based communication over embedded chat.

Top features:

• Visitor contact buttons that open WhatsApp, Messenger, Telegram, email
• No server-side support required
• Customizable widget style and placement
• Multi-language button labels
• Redirect analytics to measure click volume

Pricing: offers a free forever plan with limited channels; paid plans begin at around $5 per site per month for advanced customization and analytics.

How it’s better than Crisp: If you just want a chat launcher that connects users to external apps instead of embedded chat sessions, Chaty is purpose-built for that simplicity. Meanwhile, Crisp bundles full chat, ticketing, and CRM features that may be unnecessary overhead.

7. ProProfs

ProProfs Help Desk is a ticket-centered support solution that combines a shared inbox, automation, reports, and an internal knowledge base. It serves well SMB teams looking for affordable ticket routing, self-service options, and support analytics in one tool.

Top features:

• Shared ticket inbox with assignments and statuses: manage support politely with streamlined workflows
• Automated ticket routing and canned replies: reduce manual triage with tagged rules and templates
• Support for child tickets and departments: organize complex issues across teams
• Embedded knowledge base articles: deflect tickets by publishing FAQs or help content from the same platform
• Agent performance reports: monitor first response time, ticket volume and resolution metrics

Pricing: starts at $19.99 per user per month.

How it’s better than Crisp: ProProfs adds structured ticket routing, department-based workflows, and knowledge base support at a low cost, which are features that Crisp would charge more for or include in higher tiers.

8. Tawk.to

Tawk.to is a 100% free chat platform that supports unlimited agents, unlimited websites, visitor tracking, ticketing and canned messages. It is especially suited to small businesses or startups that need zero-cost chat plus entry-level support features.

Top features:

• Live chat widget with analytics: unlimited chats, visitors, and agents, plus full visitor insights
• Built-in ticketing and FAQ module: turn chats into tickets and create knowledge articles at no extra cost
• Automated triggers and shortcuts: proactive chat invitations and canned quick replies
• Fle sharing, screen sharing, translation: included or available as low-cost add-ons
• Unlimited integrations: connect with platforms like WordPress, Slack, Shopify, and Zapier

Pricing: core features are free forever; optional add-ons (AI Assist, branding removal) start around $29/month; human support agents can be hired starting at $1/hour.

How it’s better than Crisp: Tawk.to provides full chat, ticketing, screen sharing, analytics and knowledge base capabilities at zero recurring cost, whereas Crisp requires paid tiers to unlock similar functionality.

9. Olark

Olark offers a basic live chat solution with customizable chat boxes, automation for messages, analytics, and optional add-ons for cobrowsing and translation. It serves small to midsize businesses looking for straightforward customer engagement tools.

Top features:

• Customizable chat widget: brandable chat with PowerUps to remove branding or enable live translation
• Automated greetings and canned responses: trigger messages and quick replies based on visitor behavior
• Transcript archiving and reporting: capture chat history and evaluate team performance via analytics
• Team collaboration tools: manage agent groups, monitor live chats, and coordinate responses
• Optional add-ons (‘PowerUps’): extend core plans with features like cobrowsing and visitor insights for a monthly add-on fee

Pricing: Olark's pricing starts at $29 per agent per month (Standard plan).

How it’s better than Crisp: Olark provides cleaner pricing for small teams and lets you fine-tune specific capabilities with paid PowerUps. It avoids Crisp’s bundled model and gives per-feature control, making it cost-efficient for very lean support setups.

10. Tidio

Tidio is an AI-driven customer service platform that combines live chat, help desk, and automation tools into a single, seamless interface.

It is designed to help businesses provide real-time support while maintaining high-quality interactions through a mix of human expertise and advanced AI. Over 300,000 companies worldwide use Tidio to scale their support and improve customer satisfaction.

Top features:

• Live Chat – provide real-time communication to build stronger relationships and answer customer questions instantly
• Lyro AI Agent – a reliable, grounded AI that automatically resolves up to 67% of common queries using verified facts, with the ability to hand off complex issues to human operators
• Chatbot Flows – use a visual, no-code builder to automate proactive sales, lead qualification, and FAQ responses
• Help Desk – a centralized ticketing system that manages messages from email, chat, and social channels in one place
• Analytics & Reporting – track team performance, customer satisfaction, and measurable business outcomes like conversion rates
• Multi-channel Integrations – connect seamlessly with platforms such as Shopify, WordPress, WooCommerce, and HubSpot
• Mobile App – manage conversations and support tickets on the go with a mobile-friendly interface

How it’s better than Crisp: Tidio offers a more advanced AI integration with Lyro, which provides grounded, trustworthy responses rather than just basic bot automation. Additionally, Tidio’s deep e-commerce integrations and specialized tools for lead qualification and product recommendations provide a more sales-focused ecosystem than Crisp’s standard chat features.

Pricing: Tidio offers a Free plan with core features. Paid plans start at $29/month.

Conclusion

Crisp is pretty good, but why settle for good when you can do great? For the price, Crisp gives a subpar user experience, limits your integrations and doesn't give you AI features unless you're paying the big bucks. And if you're just getting your business off the ground or you simply want the best features for your money, Crisp just won't cut it.

Featurebase is a modern Crisp alternative for an AI-powered support & help center. It comes with native ticketing, custom automation, workflows, and much more. It's loved by thousands of companies like Lovable, Polymarket, and Raycast.

What's best is that it comes with a Free plan, and you can migrate your help center with just one click, so there's no downside to trying it out! 👇

✨ Switch from Crisp and get the fastest AI-powered inbox & knowledge base →