Top 7 Affordable Document360 Alternatives for 2025

So you're searching for knowledge base software to set up your company's documentation?

Document360 is pretty well-known, so you likely stumbled upon them first. However, since they're an enterprise solution, the pricing is quite crisp. 😬

In this post, I'll list the best modern and affordable Document360 alternatives that deliver just as much value without breaking the bank. Let’s get started! 👇

In short—the best Document360 alternatives:

1. ✨ Featurebase - Best overall affordable & modern alternative
2. HelpDocs - Best for large teams looking for a good deal on many seats
3. GitBook - Best for technical teams that use GitHub
4. HelpJuice - Best for large teams needing advanced features for a flat fee
5. Docusaurus - Best open-source alternative, self-hosted
6. Nuclino - Best lightweight, affordable alternative, lacks advanced features
7. Confluence - Best for large teams using Jira, can feel quite outdated

What is Document360

Document360 is a knowledge base software designed to help large companies manage documentation effectively. Some of the more notable customers include McDonalds and Ticketmaster, which should give you an idea of their target customers.

It provides all the essential help center features like custom domains, branding, AI writing tools, and analytics. Additionally, Document360 supports admin roles and API integration for enhanced functionality and system compatibility.

So why should you look for alternatives? 🤔

Why look for an alternative to Document360?

Like any software, Document360 has its drawbacks. Many of these, such as high pricing, are due to its focus on enterprises:

• Expensive: The first paid plan starts at $199/month, and to access the in-app widget, you'd have to be on their $399/month plan. Moreover, the pricing is based on projects, so the cost can easily double or triple for companies with multiple products. Plus, there are a lot of add-ons that you have to pay for separately. (source)
• Supports only 5 languages: Even on their enterprise plan (which costs thousands per month), they only support up to 5 languages. For reference, many other alternatives offer support for 40+ different languages, starting from the free plan.
• Confusing & bloated UI/UX: Since it's enterprise-focused, it also has many features. So, the knowledge management will have some learning curve and can be confusing for new users. (source)
• Bugs & downtimes: Many reviews complain about slow loading, downtimes, and bugs. In their credit, the bugs seem to be fixed rather quickly. (source)

I think this review sums up all the others pretty well:

Fortunately, there are a lot of modern and more affordable solutions to choose from. Let's check them out! 👇

Top 7 Document360 alternatives for knowledge bases

1. Featurebase

Featurebase (👋 that's us) is an affordable Document360 alternative with modern UI and powerful features. You can easily create external and internal knowledge bases, bring help into your app with neat widgets, add your own branding, and much more.

But most importantly, it comes with affordable pricing and a free plan. You can set it up in minutes, and we can help you migrate over from your old knowledge base with zero data loss.

Preview our live documentation 👈

Featurebase's key features

• Public and internal documentation
• Beautiful design (with light & dark modes)
• Intuitive editor + AI writing assistant
• In-app help widgets
• Custom domain and branding
• Support for 40+ languages
• Article reactions & feedback
• Real-time analytics
• Surveys to measure customer satisfaction

Featurebase pricing

• Free Plan - 50 articles, 1 member, public and private knowledge base, customizable design, and all the core features
• Starter Plan ($49/month) - 100 articles, 4 members, in-app widget, custom domain
• Growth Plan ($99/month) - 200 articles, 6 members, AI writing assistant, advanced analytics
• Business Plan ($207/month) - unlimited articles, 8+ members, and all knowledge base features

So, basically, even the most expensive plan is more affordable than Document360's first paid plan.

Conclusion

Featurebase is one of the best Document360 alternatives, with a user friendly interface, affordable pricing, and a very similar feature set. We offer a free plan and can help you seamlessly migrate from any existing knowledge base tools!

Create a beautiful knowledge base for free →

2. HelpDocs

HelpDocs lets you create both internal and public knowledge base articles in multiple languages and track their performance through built-in analytics. It's a highly versatile tool offering extensive customization options, including custom CSS, JavaScript, and HTML templates.

Thanks to its pricing, it's a good Document360 alternative for large teams looking for a good knowledge base tool that offers many seats. The most popular plan is $139/month, covering 15 managers, 90 days of analytics, language support, and the in-app widget.

• Pricing: $69, $139, $279 per month. No free plan.
• Rating on G2: 4.3/5

3. GitBook

GitBook is one of the best Document360 alternatives for technical teams that use GitHub. It allows seamless synchronization between your GitBook content and GitHub codebase.

You can effortlessly create both public and internal knowledge base content using a markdown editor and a user-friendly interface. It also supports essential custom branding, project collaboration features, and an advanced roles management system, making it a good fit for larger teams. GitBook also includes AI-powered search functionality, writing, and automatic translations, along with different integrations.

• Pricing: Free tier. The most useful plan costs $12.5/user/month + $82.50/month platform fee.
• Rating on G2: 4.7/5

Also, check out the top Gitbook alternatives →

4. HelpJuice

HelpJuice is another one of Document360 alternatives, primarily designed for an external knowledge base. It offers key features like AI-powered search for instant answers, multilingual support, and version control. However, it lacks a traditional in-app help widget, providing only an AI chatbot for self-service support.

HelpJuice uses a straightforward single-plan pricing model: $120 per month for up to four members, with all knowledge base features included. While this is great if you need the full knowledge management suite with advanced features upfront, it can feel pricey if you don’t.

• Pricing: No free plan. Pricing starts from $120/mo for 4 seats.
• Rating on G2: 4.5/5

5. Docusaurus

Docusaurus is a widely used static site generator built on React. It's focused on technical documentation and is primarily designed for developers who are comfortable with coding. Thus, it’s not the simplest knowledge management option for non-technical teams, and it lacks collaborative features for writing documentation.

Also, note that it doesn't offer advanced features like widgets and analytics, but as an open-source tool, Docusaurus is completely free. However, like most open-source projects, the trade-off comes in the form of hosting costs and the effort required for setup and maintenance.

• Pricing: Open-source and free. Have to pay for hosting.
• Rating on Product Hunt: 4.9/5

Check out the best Docusaurus alternatives →

6. Nuclino

Nuclino is a lightweight, budget-friendly alternative to Document360, offering essential features like custom domains, admin roles, and version history. While it’s a simplified solution, it does lack several advanced features, such as article reactions, translations, analytics, and an in-app widget.

That said, Nuclino stands out for its affordability. Its top-tier plan is priced at just €10 per user per month, making it a cost-effective option for smaller teams looking for a simplified knowledge base solution.

• Pricing: Free tier only for internal docs. Paid features start from $6 per user a month.
• Rating on G2: 4.7/5

7. Confluence

Confluence is part of Atlassian’s suite of tools and is a popular knowledge management tool. While it’s primarily designed for internal collaboration, many still use it for public knowledge sharing, though it’s not its strongest side.

It offers all the essential knowledge base features, but its interface can feel a bit outdated and tricky to navigate. Confluence is a particularly good alternative to Document360 for development teams that already use other Atlassian tools like Jira or Trello.

Pricing can also be a challenge, as it’s based on the size of your team. For example, a team of 20 people on the entry-level paid plan would cost $121/month.

• Pricing: Free plan only allows internal knowledge base. Paid plans start at $5 per user a month.
• Rating on G2: 4.1/5

Conclusion

All in all, Document360 is a robust knowledge base for enterprises, but the pricing and complexity make it unideal for regular-sized companies.

Featurebase is one of the best modern Document360 alternatives that lets you create a beautiful knowledge base with a custom domain, in-app widgets, translations, and so much more. In addition to documentation, it also comes with feedback collection, survey, and changelog features to help you build a product your users love.

It comes with affordable pricing and a free plan. We can help you migrate from any existing knowledge base tools with 0 data loss. 👇

Create a beautiful Help Center with Featurebase for free →