Blog ComparisonsTop Helpjuice Alternatives: 18 Best Knowledge Base Tools (2025)

Top Helpjuice Alternatives: 18 Best Knowledge Base Tools (2025)

Discover the best Helpjuice alternatives and choose the knowledge base software built for your business and your customers.

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Best Helpjuice alternatives for creating a knowledge base.

A knowledge base is where your team creates valuable articles for your customers, focusing on how your product works. A solid knowledge base helps you improve onboarding, drive down customer support costs, boost customer service performance, and in general, create better customer relationships.

Helpjuice is a popular knowledge management platform that lets businesses systematically create content for their customers. But is it the most comprehensive solution out there?

The truth is, there are plenty of Helpjuice alternatives that do a better job, and today, we are exploring the best ones. 👇


In short—here are the best Helpjuice alternatives for 2025:

  1. ✨ Featurebase
  2. KnowledgeOwl
  3. Zendesk
  4. Document360
  5. Help Scout
  6. Guru
  7. Confluence
  8. GrooveHQ
  9. LiveAgent
  10. ProProfs
  11. Freshdesk
  12. Bloomfire
  13. HelpCrunch
  14. GitBook
  15. Docusaurus
  16. Stonly
  17. Nuclino
  18. Archbee

Why look for Helpjuice alternatives?

Helpjuice's Help Center.
Helpjuice's Help Center

Helpjuice is a solid choice of knowledge management software, but it's not perfect. Customers looking for external knowledge bases have a few words to say about Helpjuice's downsides.

1. Formatting issues

First, the formatting is far from ideal. Helpjuice recently rolled out its new editor, which has a complex user experience on the back end, making it challenging to format text correctly on the front end.

Here's what the users have said about it:

  • "The new editor that was introduced a while ago has a code view editor that is really hard to use compared to the old one, but you do need it every now and then to change buggy formatting. You can add anchors to sections in articles, but doing this is quite complicated (create a table of contents for the article, copy the link from there, and then remove the ToC again) and it contains section numbering so if you add a section above the number is off and the anchor doesn't work anymore." (source)
  • "The downside is we don't have total control over the back-end/front-end scripts, but we can still accomplish a lot with what is available for us to see. Some of the AI and API features need a little work but are in constant development." (source)

2. The AI features are an afterthought

The artificial intelligence features in Helpjuice should help business owners and product users find what they're looking for more quickly and easily. In reality, that's not the case, as several users have pointed out:

  • "The AI feature seems forced. I end up often deleting the suggested AI keywords, and we elected to disable the AI search feature. I know it is a tech industry buzzword these days, but not everything needs AI treatment just yet. For a knowledge base site that deals with a lot of technical program instructions, we need to make sure the steps to complete a process have been vetted, and each click is accurate to what the user sees on the screen. We can't verify that the steps the AI feeds users are always accurate. I imagine my attitude regarding this will change over time as AI becomes more refined, but right now, we are electing to wait." (source)
  • "Sometimes the AI tools do not work very well when finding articles. But this is to be expected of AI tools." (source)

3. Problems with collaboration tools

A huge part of knowledge base software is working with other people on your team, and this is an area where Helpjuice doesn't particularly shine. Here's what one user had to say about it:

  • "I've been experiencing issues leaving comments in a document for other editors. It's been quite challenging to leave a comment on an article in a specific place. The comment disappeared or I found it attached to the wrong place, not where I intended to have it. (source)

But trust us when we say these things don't have to be broken like that... In fact, there are many knowledge management software that offer a much better experience. 👇


Top Helpjuice alternatives to try in 2025

We've prepared some dedicated knowledge base software and a few tools that do something else but have a knowledge base functionality. Let's look at their key features, pricing, and how they stack up against Helpjuice.

1. Featurebase ✨

Featurebase's Help Center.
Featurebase's Help Center

Featurebase (👋 that's us) is an all-in-one platform that combines a beautiful knowledge base with tools for collecting user feedback, publishing product updates, and running surveys. It's designed for businesses that want to provide intuitive self-service support while integrating user feedback into their product development process.

Preview our live documentation ðŸ‘ˆ

Key features:

  • Public and internal knowledge base
  • Beautiful design (with light & dark modes)
  • Embeddable in-app widget to provide self-serve support from your product
  • Fast AI-powered search and summaries
  • Custom branding and domain
  • Intuitive Notion-style editor
  • Localization for 40+ languages
  • Article reactions & feedback
  • Real-time analytics
  • Plus, feedback community, product roadmaps, changelogs, and satisfaction surveys—all in one place

How it's better than Helpjuice:

Featurebase offers all your customer-facing tools in one place that natively work together. This includes your feedback community, product updates, and even public roadmaps. For example, if a user starts leaving a feature request on your feedback hub, they'll automatically be shown relevant help articles as their question is likely answered already there.

Pricing: Comes with a free plan. Paid plans start at $49/month with a 10-day free trial.

Conclusion

Featurebase is one of the best Helpjuice alternatives, with modern UI and powerful features. It comes with affordable pricing and a Free plan. You can set it up in minutes, and we can help you migrate over from your old knowledge base in seconds.

✨ Create a beautiful Help Center with Featurebase for free →
Deliver help articles directly within your application through an embeddable widget.
Featurebase's embeddable help widget

2. KnowledgeOwl

KnowledgeOwl's support docs.
KnowledgeOwl's Help Center

KnowledgeOwl is a knowledge base software designed for businesses that need a customizable and user-friendly solution to manage internal or external documentation. It is well-suited for small to medium-sized businesses, technical support staff, and organizations focused on delivering exceptional customer experiences through self-service options.

Key features:

  • Customizable design: Customize the look and feel of your knowledge base to align with your brand.
  • Advanced search functionality: Make it easy for users to find the exact information they need, reducing customer support tickets.
  • Content categorization and tagging: Organize your documentation with features like nested categories and tags, making navigation intuitive and logical.
  • Conditional content display: Show or hide specific sections of your articles based on user roles or context.
  • Comprehensive analytics: Get in-depth reporting and analytics to help you track how your knowledge base is used and identify areas for improvement.

How it's better than Helpjuice:

More extensive customization options, conditional content display, better analytics for tracking usage.

Pricing: starts at $100 per month


3. Zendesk

Zendesk's Help Center features.
Zendesk's Help Center

Zendesk is a comprehensive customer support and help desk solution, but its knowledge base module, Zendesk Guide, stands out as a powerful tool for creating and managing self-service content. It's ideal for businesses looking to integrate a knowledge base into a broader support system.

Key features:

  1. AI-powered content recommendations: Zendesk Guide uses machine learning to suggest relevant articles to customers and agents, reducing resolution times and helping you improve customer support efforts.
  2. Multilingual support: Create and manage knowledge base articles in multiple languages to cater to a global audience.
  3. Customizable templates: Build a branded knowledge base with customizable templates to ensure a seamless customer experience.
  4. Feedback collection: Allow customers to rate articles and provide feedback, helping you continuously improve your content.
  5. Integrated reporting tools: Gain insights into your knowledge base performance with metrics like article views, search effectiveness, and feedback analysis.

How it's better than Helpjuice:

Integration with customer support tools and other third party apps, AI-powered recommendations, multilingual support for a global reach.

Pricing: starts at $19 per month but you only get the knowledge base at $55 per month and up


4. Document360

Document360 Helpjuice alternative.
Document360 knowledge base

Document360 is a cloud-based knowledge management platform designed for growing teams and enterprises. It's ideal for organizations prioritizing a scalable and collaborative environment for creating and managing documentation.

Key features:

  1. Markdown editor: Fast and easy content creation with live previews, catering to technical and non-technical users.
  2. Version control: Keep track of changes with powerful versioning tools, so you can revert to earlier versions as needed.
  3. Collaboration tools: Built-in features like roles, workflows, and commenting make team contributions seamless and efficient.
  4. AI-powered search: Enhance user experience with intelligent search capabilities.
  5. Private documentation: Create and manage private knowledge bases for internal teams, ensuring sensitive information remains secure.

How it's better than Helpjuice:

Markdown editor for faster content creation, version control for managing updates, and AI-powered search for improved usability.

Pricing: not available publicly


5. Help Scout

Help Scout's docs.
Help Scout's docs

Help Scout is an all-in-one customer service platform designed for businesses that want to combine email-based support with a robust knowledge base. It is beneficial for small to medium-sized companies that want to enhance customer satisfaction with easy-to-access self-service resources.

Key features:

  1. Integrated knowledge base: Fully integrated knowledge base (Docs) that allows you to create and manage articles seamlessly within your customer service workflow.
  2. Beacon widget: Add a widget to your site or app to give customers direct access to your knowledge base, live chat, or email support from one place.
  3. Team collaboration tools: Features like internal notes and collision detection ensure team members can work together effectively without duplicating efforts.
  4. Performance reports: Track the effectiveness of your knowledge base and customer interactions with detailed reporting and analytics.
  5. Mobile app: Manage your support tickets and knowledge base on the go with Help Scout's mobile app, providing flexibility for your team.

How it's better than Helpjuice:

Seamless integration with email-based support, Beacon widget for better accessibility, and built-in team collaboration tools.

Pricing: starts at $50 per month


6. Guru

GetGuru's help center.
Guru's Help Center

Guru is a collaborative knowledge management platform designed to capture, organize, and share information across teams in real-time. It's ideal for fast-paced organizations that need to keep their teams aligned with up-to-date knowledge.

Key features:

  1. Browser extension: Provides direct access to knowledge within the tools your team uses daily.
  2. AI-powered suggestions: Automatically surface relevant content to team members based on their activities, ensuring they have the right information at the right time.
  3. Verification system: All knowledge stays accurate and up-to-date by requiring periodic reviews from subject matter experts.
  4. Integration with popular tools: Integrates with Slack, Microsoft Teams, Salesforce, and other tools to embed knowledge where needed most.
  5. Real-time collaboration: Collaborate on creating and editing content in real time.

How it's better than Helpjuice:

Real-time collaboration, AI-powered knowledge delivery, and verification system for maintaining accuracy.

Pricing: starts at $15/user/month


7. Confluence

Confluence's documentation websites.
Confluence knowledge base

Confluence, developed by Atlassian, is a versatile collaboration tool widely used for creating, sharing, and managing knowledge. Its knowledge base capabilities make it an excellent solution for teams that need to organize and centralize information effectively.

Key features:

  1. Page hierarchy and organization: Structure content with nested pages, making navigating and finding information easy.
  2. Templates for knowledge articles: Pre-built templates help teams quickly create consistent and professional knowledge base articles.
  3. Real-time collaboration: Multiple team members can collaborate on articles in real time, ensuring knowledge stays up-to-date and accurate.
  4. Powerful search functionality: The Search engine indexes all content, making it simple to locate the right information instantly.
  5. Integration with Atlassian tools: Integrates with Jira and other Atlassian products, enabling a streamlined workflow for technical and non-technical teams.

How it's better than Helpjuice:

Strong integration with Atlassian tools, real-time collaboration, and robust page organization with hierarchy.

Pricing: starts at $5.16 per user per month


8. GrooveHQ

Groove's knowledge base.
Groove's knowledge base

GrooveHQ is a customer service platform designed for small businesses, offering an intuitive knowledge base tool to help teams create and manage self-service content effectively. Its straightforward interface and low price make it ideal for smaller teams with limited resources.

Key features

  1. Easy-to-use editor: Create and format knowledge base content quickly, with no technical expertise required.
  2. Search-optimized articles: Automatically optimize your knowledge base articles for search engines, making it easier for customers to find answers.
  3. Customizable branding: Tailor the look and feel of your knowledge base to match your brand, ensuring a cohesive customer experience.
  4. Customer feedback on articles: Collect feedback from customers directly on knowledge base articles to identify areas for improvement.
  5. Integration with support tickets: Easily link articles to support tickets to help agents resolve queries faster and promote self-service.

How it's better than Helpjuice:

Simpler interface, search-optimized content, and integration with support tickets for better customer service workflows.

Pricing: starts at $24 per user per month


9. LiveAgent

LiveAgent's support portal.
LiveAgent's support portal

LiveAgent is a customer support platform that includes a versatile knowledge base module. It's ideal for businesses that want to combine self-service options with a fully integrated help desk software system.

Key features

  1. Multilingual knowledge base: Create knowledge base articles in multiple languages.
  2. WYSIWYG editor: The user-friendly editor makes it easy to create, format, and update articles without technical skills.
  3. Public and private knowledge bases: Manage internal and customer-facing knowledge bases for multiple purposes, from employee training to self-service.
  4. Customizable design: Tailor the layout and appearance of your knowledge base to match your brand identity.
  5. Integrated with ticketing system: Link knowledge base articles to support tickets for quick agent references and to encourage self-service solutions to customer inquiries.

How it's better than Helpjuice:

Multilingual support, integration with a ticketing system, dual-purpose knowledge bases for internal and external use.

Pricing: starts at $15 per agent per month


10. ProProfs

ProProfs knowledge base
ProProfs knowledge base

ProProfs Knowledge Base is a straightforward knowledge management solution designed to create and maintain internal and external knowledge bases. Its user-friendly interface and flexibility make it suitable for small businesses and larger organizations.

Key features

  1. Customizable templates: Choose from pre-built templates to create professional and consistent knowledge base articles quickly.
  2. Collaborative editing: Allow multiple users to contribute to and edit articles simultaneously, streamlining the content creation process.
  3. Role-based access control: Manage who can view or edit specific content by assigning roles and permissions to team members.
  4. Multilingual support: Create and manage articles in multiple languages.
  5. In-depth analytics: Track metrics such as article views, search queries, and user feedback to continually improve your knowledge base.

How it's better than Helpjuice:

Customizable templates for ease of use, role-based access control for secure collaboration, and in-depth analytics for better content management.

Pricing: free but you have to pay $300/year to unlock all the features


11. Freshdesk

Freshdesk support page.
Freshdesk support page

Freshdesk is a comprehensive customer support platform, and its knowledge base module helps businesses deliver effective self-service solutions. It's an excellent choice for teams aiming to reduce ticket volume and improve customer satisfaction with easy-to-access information.

Key features

  1. Article templates: Freshdesk provides customizable templates for quickly creating consistent and professional knowledge base articles.
  2. Multilingual knowledge base: Publish articles in multiple languages to cater to a diverse, global audience.
  3. SEO optimization: Optimize your knowledge base content for search engines to improve discoverability and accessibility.
  4. Feedback and analytics: Gather user feedback on articles and track performance metrics to refine and improve your content continuously.
  5. Integrated ticketing system: Seamlessly link knowledge base articles with tickets, helping support agents provide quicker, more accurate responses.

How it's better than Helpjuice:

SEO optimization for enhanced visibility, integration with a ticketing system for streamlined workflows, and multilingual capabilities for global reach.

Pricing: starts at $15 per user per month


12. Bloomfire

Bloomfire's Help Center.
Bloomfire's Help Center

Bloomfire is a knowledge management tool designed to centralize and share information across teams. It's built for organizations looking to foster collaboration and improve access to critical knowledge.

Key features

  1. Intelligent search: Bloomfire's AI-powered search functionality indexes all content, including text within images and videos, making it easy to find relevant information.
  2. Rich media support: Upload and share various content types, such as documents, images, videos, and presentations, to enhance knowledge sharing.
  3. Customizable branding: Tailor the look and feel of your knowledge base to align with your organization's brand identity.
  4. Collaboration tools: Enable team members to comment on, share, and interact with content, fostering a culture of collaboration.
  5. Analytics and insights: Gain insights into how your knowledge base is used, including engagement metrics and content effectiveness.

How it's better than Helpjuice:

AI-powered search for comprehensive content discovery, support for rich media formats, and collaboration tools for interactive knowledge sharing.

Pricing: not available publicly


14. HelpCrunch

HelpCrunch knowledge base.
HelpCrunch knowledge base

HelpCrunch is a customer communication platform that includes a robust knowledge base module. It's designed for businesses that want to provide self-service options while integrating customer support through live chat, email, and more.

Key features

  1. Built-in knowledge base: Create and organize knowledge base articles for self-service support.
  2. Multilingual support: Create articles in multiple languages to cater to an international audience.
  3. Customizable design: Match your knowledge base to your brand with flexible design and layout options.
  4. In-app knowledge base: Embed articles directly into your app or website to provide instant support without leaving the page.
  5. Seamless integration with live chat: Link knowledge base articles to live chat responses, helping multiple agents resolve queries faster and reducing response times.

How it's better than Helpjuice:

Integration with live chat, in-app knowledge base for instant access, and multilingual support for global reach.

Pricing: starts at $12 per user per month


15. Gitbook

GitBook's product documentation website.
GitBook product docs

GitBook is a modern documentation platform tailored for developers, product teams, and organizations that need a structured and collaborative knowledge base. It's ideal for technical documentation and team handbooks, with all the features designed for easy content creation and sharing.

Key features

  1. Intuitive editor: GitBook's editor supports Markdown and WYSIWYG, making it easy to create content for both technical and non-technical users.
  2. Real-time collaboration: Teams can work together on documentation simultaneously, ensuring updates are immediate and seamless.
  3. Version control: Maintain multiple versions of your documentation to track changes and manage updates effectively.
  4. Custom domains and branding: Create a professional and branded knowledge base with custom domains and themes.
  5. Integrations with development tools: GitBook integrates with GitHub, Slack, and other tools, enabling teams to embed it into their existing workflows.

How it's better than Helpjuice:

Dual editor options for technical and non-technical users, version control for seamless updates, integrations with development tools for improved workflows.

Pricing: starts at $65 per site per month


15. Docusaurus

 Docusaurus docs.
Docusaurus docs

Docusaurus is an open-source knowledge base tool for building documentation websites, making it an ideal choice for developer-focused teams and technical documentation needs. It's highly customizable and optimized for creating structured and easy-to-navigate knowledge bases.

Key features

  1. Markdown-based content: Write and manage content using Markdown, making it simple for developers to create and maintain documentation through an easy to use interface.
  2. Static site generation: Docusaurus generates fast, secure, and SEO-friendly static websites for hosting your knowledge base.
  3. Versioning and localization: Manage multiple versions of your documentation and provide localized content for global audiences.
  4. Customizable themes and plugins: Extend functionality and tailor the appearance of your knowledge base with a wide range of themes and plugins.
  5. Integration with Git workflows: Seamlessly integrate with Git for version control and collaborative documentation updates.

How it's better than Helpjuice:

Markdown-based content for developer ease, versioning for managing updates, static site generation for fast and SEO-friendly knowledge bases.

Pricing: free, setup and hosting costs


16. Stonly

Stonly's help center.
Stonly's help center

Stonly is a modern knowledge base software designed to create interactive and step-by-step guides. It's ideal for businesses that want to provide dynamic, actionable support content tailored to their users' needs.

Key features

  1. Interactive guides: Create step-by-step, interactive tutorials that help users solve issues independently.
  2. Conditional logic: Build personalized experiences by showing users only the information relevant to their specific situation.
  3. In-app widgets: Embed Stonly guides directly into your website or app, ensuring support is always within reach.
  4. Customizable branding: Design your knowledge base with customizable themes and layouts to reflect your brand identity.
  5. Analytics and feedback: Track how users engage with your guides and collect feedback to continuously improve your content.

How it's better than Helpjuice:

Interactive and step-by-step guides, conditional logic for personalization, and in-app widgets for instant accessibility.

Pricing: not available publicly


17. Nuclino

Nuclino knowledge base.
Nuclino knowledge base

Nuclino is a collaborative knowledge management platform designed for teams that value simplicity and speed. Its minimalist interface and real-time collaboration capabilities make it an excellent choice for small to medium-sized teams focused on agile workflows.

Key features

  1. Real-time collaboration: Nuclino enables teams to work together on documents simultaneously, ensuring everyone stays on the same page.
  2. Visual content organization: Use boards, graphs, or lists to organize and navigate your knowledge base intuitively.
  3. Markdown editor: Quickly create and format content with a simple markdown editor, ideal for fast-paced environments.
  4. Internal linking: Easily connect related articles and content with internal links, creating a web of interconnected knowledge.
  5. Integration with productivity tools: Integrates seamlessly with tools like Slack, Google Drive, and Trello, enhancing team workflows.

How it's better than Helpjuice:

Real-time collaboration, visual organization options, seamless integration with productivity tools.

Pricing: starts at $6 per user per month


18. Archbee

Archbee's documentation site.
Archbee product documentation

Archbee is a documentation and knowledge management platform tailored for tech-focused teams, including software developers, product managers, and startups. Its robust features make it an excellent choice for creating technical knowledge bases and collaborative documentation.

Key features

  1. Markdown support: Archbee's markdown editor makes it easy to create and format technical documentation quickly and efficiently.
  2. Real-time collaboration: Teams can collaborate on content simultaneously, ensuring updates are instant and knowledge remains current.
  3. Embeddable content blocks: Add code snippets, diagrams, and other technical assets directly into your articles to provide rich, detailed explanations.
  4. Custom domains and branding: Customize your knowledge base with a custom domain and branded themes for a professional look.
  5. API and integrations: Seamlessly integrate Archbee with tools like Slack, GitHub, and Jira to enhance your team's workflow.

How it's better than Helpjuice:

Markdown support for technical content, embeddable content blocks for detailed explanations, API integrations for enhanced team workflows.

Pricing: starts at $50 per month


Conclusion

Helpjuice is an excellent tool in its own right. The problem is that the competition is stiff, and finding the right knowledge base software has become a proper journey. Other tools offer better AI customer self-service features, advanced customization for websites and products, better pricing, and much more.

Featurebase is a modern Helpjuice alternative that lets you create a beautiful knowledge base with a custom domain, in-app widgets, translations, and so much more. In addition to a Help Center, it also comes with feedback collection, survey, and changelog features to help you build a product your users love.

It has an affordable pricing and a Free plan. We can migrate your content from any existing Help Center tools with zero data loss. 👇

✨ Create a beautiful Help Center with Featurebase for free →
Featurebase's Help Center feature.
Featurebase's Help Center