Blog Comparisons10 Best Userpilot Alternatives (2025 Comparison)
10 Best Userpilot Alternatives (2025 Comparison)
Is Userpilots pricing too crispy, or are you just looking for better alternatives? In this post, we've analyzed the top 10 best Userpilot alternatives you should consider before pulling the lever!
Ask a SaaS business owner what keeps them up at night. There's a very short list of possible answers: churn, low user engagement, sinking ARR, decreasing monthly active users, etc. If you have a bad product, no deity can save you from any of those issues. 😅
However, if you have a good product, some tools can solve all of them in one move. One of them is Userpilot, a digital adoption platform for product teams. It promises to increase product adoption and user engagement, collect valuable customer insights, and drive expansion revenue.
But what if this product growth platform does not convince you? Together, we'll help you find the best alternative to Userpilot for your business. 👇
In short - the best Userpilot alternatives:
- Featurebase - Best overall modern & affordable alternative
- Pendo - Best for enterprises looking for a full CX platform
- Churnkey - Best for customer retention & payment recovery
- Appcues - Best for mobile onboarding
- Chameleon - Best for large teams looking for product tours & banners
- Userguiding - Best for affordable onboarding guides and tooltips
- Whatfix - Best for employee engagement and training
- PostHog - Best for developers looking to deploy new features better
- Walkme - Best for enterprises looking for workflows
- Userflow - Best for SaaS onboarding, can be expensive
But first...let's go over what Userpilot is and why even look for alternatives. 🤔
What is Userpilot? Top features for user feedback collection
Userpilot is the all-in-one digital adoption platform that helps product teams drive user engagement, capture user event data, create product tours, run user surveys, and more. In short, it's a comprehensive platform for product managers and anyone in SaaS who wants to improve customer onboarding and overall user experience.
The product is split up into three main aspects:
- User Engagement
- Product Analytics
- User Feedback
Let's quickly go over each of its key features so we know what to look for.👇
1. User engagement
This portion of Userpilot lets you foster user activation in a way that even non-technical teams can use and understand.
You can give different user segments product tours, guiding them through features individually. If that fails, Userpilot helps create onboarding checklists, where users can follow steps to familiarize themselves with your product without contacting customer success teams.
Tooltips and banners offer excellent self-service support because users can navigate the product without asking for help.
The Resource Center feature lets you centralize all your content in one place, creating an effective learning management system for new users. Granular segmentation makes it easy to group users based on common elements such as industry, company size, revenue, etc.
2. Product analytics
This portion of Userpilot lets you understand how users navigate your product and what user flows exist. The analytics engine's basis is the no-code event tracker, which logs activities for each monthly active user.
You don't have to use third-party tools or chase your developers to find event data. More importantly, you can extract usage trends and see if new users are, for example, using the right features to get started and if your onboarding flows are working.
Thanks to funnel analysis, you'll see which users and specific user segments are dropping off once they've started using your product. You'll pinpoint the exact problems in your onboarding flows and find actionable solutions.
Userpilot also offers robust product analytics and tools for retention analysis. Through user behavior, you'll learn which features are sticky and why and apply that learning to the rest of your product. This product data is shown in analytics dashboards for an easy overview.
And when data is not enough, product managers can jump into session replays to find out how user journeys work for individual users, one by one.
3. User feedback
While it's a full-blown section of Userpilot, it's a survey tool. With 30+ templates, even nontechnical users can learn how to create and launch NPS, CES, CSAT, and other survey types.
Real-time survey triggers, advanced survey logic, detailed survey analytics... These are some of the many Userpilot features present in powerful survey tools.
Userpilot pricing
There are only two regular pricing plans in Userpilot. The cheaper one is called Starter, and you can get it for $249 per month. In this plan, you get:
- Up to 2,000 active users per month
- In-app user engagement features
- User segmentation and tracking
- Analytics features for usage trends
- NPS surveys
This will be enough for most teams to create better user onboarding experiences. However, you can get the Growth plan at $799 monthly if you want more.
In this plan, you get everything from Starter plus a few extras:
- A custom number of monthly active users
- Product analytics
- Retroactive events capture
- Session replays
- In-app surveys
- Resource Center
- Content throttling and localization
- A dedicated customer success manager
But if you want even more help with user adoption, product tours, and similar tasks, there is an Enterprise plan with pricing that is not publicly available.
This plan includes premium integrations, bulk data export and import, custom roles and permissions, data warehouse sync, SAML SSO and activity logs, priority support, and other cool features.
Why consider Userpilot alternatives?
Userpilot is a powerful digital adoption platform, but product teams globally have had some issues. These are the most common complaints gathered from real Userpilot users.
1. The steep learning curve
Ironically, this user onboarding tool has pretty complex onboarding. There is a wide array of features for product adoption and user analytics that customer success teams and other departments will find extremely useful.
However, getting up to speed with them as soon as you start using the platform is overwhelming. You'll take quite a bit to learn all the key features inside and out.
2. The lack of integrations
Userpilot can be integrated with a variety of tools thanks to webhooks. However, some users complain that having more native integrations with other tools (and an API) would make Userpilot even more valuable.
As it stands, connecting other tools with Userpilot requires a handy developer to tackle the problem.
3. The analytics dashboards
The dashboards in Userpilot show you which features your customers are using and where they spend their time. Unfortunately, this is an area where Userpilot does not shine compared to some of its many alternatives.
Building custom dashboards to show just the information you need can be challenging. As multiple users write, drilling into more complex data and comparing user segments is difficult.
Best Userpilot alternatives to consider in 2025
Userpilot is a compelling digital adoption platform that can help make your product more valuable and uncover hidden issues in your onboarding flows and overall user experience. But many people are constantly looking for alternatives to Userpilot because of high pricing, complex onboarding, or something else.
Here are the best digital adoption platforms as viable alternatives to Userpilot. 🔎
1. Featurebase
Featurebase (👋 that's us) helps SaaS companies build better products through feedback collection, surveys, changelogs, and analytics. With a range of features for collecting feedback, boosting engagement, and communicating updates, it lets you understand what is (not) working in your product and where to go next.
It's a great alternative to Userpilot for product teams focusing more on understanding and engaging users than in-app product tours.
Featurebase comes packed with features such as:
- Centralized feedback forum with feature voting
- In-app feedback button (allows users to report bugs & send feedback from your app, along with comments, annotated screenshots, and more)
- Changelog
- Customer surveys (NPS, CSAT, etc.)
- Knowledge base
- Integrations with Linear, Zapier, Slack, Jira, Clickup, etc.
- Automatic emails to users about the state of their feature requests & product releases
- Custom domain & branding
- Private and public product roadmaps
In short, you have all the tools in one place to efficiently collect feedback, help with the onboarding process, communicate with users, close the feedback loop, and increase customer satisfaction.
One of the main reasons teams have chosen Featurebase over Userpilot is the pricing. We offer a free plan, and the paid ones start at just $49/month. The onboarding is super quick and simple, so there's no downside to trying it out! 👇
Learn more about Featurebase →
2. Pendo
Pendo is one of the top Userpilot alternatives for mature, enterprise product teams. This AI-powered platform lets you monitor how people use your product, collect feedback, and act on it to engage users in their journey.
Some of the many Pendo features include:
- Detailed product analytics (product usage evaluation, visualizing user paths, uncovering trends from user behavior)
- In-app guides and completely interactive walkthroughs
- Session replays
- NPS surveys
- Collect feedback in a centralized board
- Feature validation
- Product roadmaps
- Orchestration (user engagement tools)
While it's very powerful, Pendo has a reputation for being quite difficult to start with, which can be offputting for non-technical users.
Pricing for Pendo is not available publicly, and you have to reach out to get a quote.
Check out these top Pendo alternatives as well →
3. Churnkey
While Userpilot is a digital adoption platform, Churnkey is a user retention one. It helps you find issues with your product, solve them, and increase retention while decreasing churn. If you're looking for a platform to prevent customers from leaving and improve recurring revenue, this can be a good alternative to Userpilot.
Notable features include:
- Payment recovery (through omnichannel campaigns and precision retries)
- Customer health scores
- Feedback collection and AI analysis
- Cancel flows to prevent customers from churning
- Reactivations for lost users
- Integrations with payment platforms such as Stripe, Braintree, Chargebee, and many others
The Churnkey Starter plan is $250 per month, and you must contact them for higher-pricing plans.
4. Appcues
Appcues is a product adoption platform that helps you activate new and existing users and increase the value of your product. It can assist with trial-to-paid conversions, see customers lost during the onboarding process, and churn prevention.
Features include:
- Appcues Builder: a Chrome extension for creating flows and tracking activity in your app
- Appcues Studio: one dashboard for managing user activities and monitoring flows
- Create and target specific user segments
- Test mode for trying out new flows and events with internal tools before publishing
- Events explorer for measuring the real-world effects of your experimentation
Appcues Essentials is the cheapest plan in this tool, starting at $249 per month. This gets you seats for three team members and five audience segments. You can only purchase this tool with an annual plan.
5. Chameleon
Chameleon.io is an easy-to-use product adoption platform that anyone can quickly set up on their app or website. Its power lies in multiple configuration and editing options and integrations with the most popular analytics and business tools in the game.
What Chameleon can do for you:
- Step-by-step product tours
- Modals (a.k.a in-app announcements)
- Banners with optional CTAs
- Embedded cards for your product
- Tooltips and checklists
- Resource Center
- NPS and microsurveys
- AI answers to customers' questions based on your documentation
Chameleon pricing depends on the number of your monthly active users. For up to 2,000 users, you can expect to pay $279 monthly. However, some more useful features, such as split testing and rate limiting, only come in the pricier plan at $1,500 per month.
6. Userguiding
Userguiding is an all-in-one product adoption platform for businesses that want to empower users to discover the product themselves. To lighten the workload for your customer support and success teams, you can set up tools and workflows in Userguiding to literally guide users through the product.
Top features include:
- Onboarding checklists
- User segmentation
- Knowledge base
- Tooltips and announcement modals
- Product tours
- Resource center
- In-app surveys
- Product analytics
- Hotspots for sending users to certain portions of a page
Compared to most Userpilot alternatives, it's the second most affordable tool after Featurebase and starts at just $69 per month.
7. Whatfix
Whatfix is yet another digital adoption platform that helps SaaS companies engage users across web, app, and mobile platforms. It lets you collect data on user behavior in real time and provide systematic guidance to your users so they can reach their "aha" moment more quickly.
Its most valuable features are:
- Contextual support and in-app guides
- Self Help, an in-app resource center
- User feedback collection
- NPS surveys
- Guidance analytics features
- Product analytics (user journey, trend insights, funnels, cohorts and more)
- Mirror (simulated sandbox environments for product testing)
Whatfix has three pricing plans, but you must contact them to get pricing information for your specific use case.
8. PostHog
PostHog is a product adoption and analytics tool built for a different audience than other Userpilot alternatives. It's mainly targeted at developers who need help launching new features. Instead of relying on assumptions and hunches, they can use PostHog to get data-backed insights on how users interact with those features.
Some of the things PostHog offers include:
- In-app product & web analytics
- Feature flags
- Session replays
- Product experiments
- In-app surveys
- Customer data platform: import data from a data warehouse
- Data warehouse data syncing
PostHog pricing plans depend on what you intend to use the app for. Unlike other tools, you don't have to talk to sales teams to learn more about pricing. They have a simple calculator on their website, and you can accurately determine your costs.
9. Walkme
Walkme is a digital adoption platform for enterprise and mid-market SaaS companies that want to uncover what their end-users are (not) doing. It has a good mix of features, combining in-app messages, onboarding tools, analytics platforms, and others.
The most valuable Walkme tools include:
- Application usage tracking
- Workflow and form analytics tools
- Workflow automation and accelerators
- In-app guidance with a conversational interface
- Workstation employee hub
Pricing remains secret, so you have to get in touch with their sales for your personalized quote. 🎀
10. Userflow
Userflow is a tool specifically built to help SaaS companies with onboarding users. If you're looking for a simple way to handle user onboarding and in-app messaging but can't hire more developers or product managers, this might fit the bill.
The best features of this app are:
- Onboarding flow builder (no-code and with previews directly in the app)
- Simple integration with web apps through Javascript code
- Product tour builder with automated triggers
- Onboarding checklists
- Contextual and personalized resource center
- In-app surveys
- Banners and announcements
- User segmentation and personalization
Pricing for this tool starts at $240 per month for 3,000 monthly active users and three team members.
Conclusion
Userpilot offers a great set of key features that make it valuable to any SaaS business. Product tours, feature adoption tools, surveys, and many other features make Userpilot a great fit for small and enterprise SaaS businesses. However, it can also be overpriced, lack customization features and integrations, and require lots of learning.
Featurebase is one of the best Userpilot alternatives for modern SaaS. It helps you collect user feedback, increase new feature adoption, provide self-serve help, and much more. It comes with affordable pricing and a Free plan.
The onboarding is incredibly quick and doesn't require a credit card, so there's no downside to trying it. 👇
Start building products your users love with Featurebase for free →
The all-in-one tool for customer feedback, changelogs, surveys, and more. Built-in the 🇪🇺.