Blog ComparisonsTop 12 Pendo Alternatives for Product Feedback in 2024

Top 12 Pendo Alternatives for Product Feedback in 2024

Want better feedback collection & management than Pendo? In this post, I've listed all of the top competitors that offer the best feedback-focused tools. I analyzed their pros, cons, and pricing, so you don't have to. Let's dive in!

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Illustration for the list of top 12 Pendo alternatives in 2024.

Looking for a Pendo alternative with feedback boards, roadmaps, changelogs, and in-app widgets? You're in the right place!

I get it. You want something that's slick, powerful, and helps you manage feedback at scale, but Pendo just makes you want to pull your hair out.

No worries. I gathered all of the best modern Pendo alternatives in one place and analyzed their pros, cons, and pricing, so you don't have to.

Let's find you the feedback tool of your dreams! πŸ‘‡


The Best Pendo Alternatives for Product Feedback:

  1. Featurebase - All-in-one feedback tool, best value for money
  2. ProdPad - For larger companies, roadmapping and feedback collection
  3. UserBack - For large teams with many products
  4. Canny - For super small or enterprise companies, no in-between
  5. Olvy - Good for collecting feedback from around the web, no public boards
  6. ProductPlan - Best for issue management & roadmaps, poor collection features
  7. Rapidr - Feedback collection, good price for very large teams
  8. Frill - Simple design and lightweight widgets
  9. featureOS - Good for collecting feedback, poor for prioritizing it
  10. Trello - Best for simple idea and task management
  11. Productboard - Best for issue management, poor collection features
  12. Aha! - for large companies looking to handpick what they get

But before you run off to choose an alternative, let's go over Pendo's drawbacks. This will help you know what to avoid while choosing a competitor. πŸ”Ž


Why even switch from Pendo?

The problem with Pendo is that it's a product analytics tool at its core, not a feedback tool. It's got many drawbacks when it comes to collecting or managing feedback. We have listed the key ones so you can know what to look for in an alternative.

  • Large learning curve
    Understanding Pendo's dashboard and making it work the way you want can take a lot of time. Simple tasks, like customizing the feedback widgets' color or font, will require writing custom CSS/HTML.
  • Bad feedback management
    Pendo has put most of its effort into analytics, session replays, and in-app guides. This has had a pretty significant impact on their feedback collection and management. The feedback widgets lack customization options, and the dashboard makes it difficult to manage large volumes of feedback.
  • Expensive
    Lastly, Pendo's pricing can get pretty crispy. All of their plans are behind a sales team, and the pricing could range from $1000 to $10,000 a year, depending on how many monthly active users you have and which features you need.

The 12 Best Pendo Alternatives for Product Feedback

Now that we know what to avoid in a good alternative to Pendo, let's get to the good part - the alternatives!

I handpicked each tool in this list by looking at their features and ease of use. I compared their advantages, drawbacks, and costs to Pendo so you can pick the best one. Let's jump in!πŸ‘‡

1. Featurebase

Featurebase's product illustration.
Featurebase's feedback board

Featurebase is the best Pendo alternative for feedback management and collection. It has a neat interface and many rich features, including roadmaps and a changelog, to get the most out of your feedback.

It comes with affordable pricing and a Free plan allowing unlimited feedback. You can set it up in minutes and always get quick help through live chat. ⚑️

Featurebase's key features:

  • Feedback boards, changelog, and a roadmap
  • In-app widgets (see live demo)
  • Surveys
  • Sort feedback by monetary value 
  • Prioritization frameworks
  • Automated notification emails
  • Custom domain
  • User segmentation
  • Single Sign-On
  • API
  • Over 6 + languages, including Spanish, German, French, etc.

Advantages of Featurebase:

  • Intuitive interface - a neat and easy-to-use design for you and your users with gamified features like leaderboards to incentivize feedback
  • AI duplicate post-detection - users & admins will see relevant similar posts before posting to reduce duplicates
  • AI-powered search - always find that idea that you were looking for, even if you don't remember the exact wording
  • Lots of customizations - have your boards look exactly the way you want by changing the colors, theme, text, and much more
  • Replies and @ mentioning - intuitive comment section for lengthy discussions

Drawbacks of Featurebase:

How much does Featurebase cost?

  • Free Plan - unlimited posts, all basic features like a feedback board, roadmap, and changelog to take your product to the next level
  • Growth Plan ($40/month) - 4 managers, all integrations and widgets, custom domain, and seamless user login
  • Premium Plan ($124/month) - 8 managers, API, SSO, and user segmentation

All plans let you collect unlimited feedback, and you can try the paid ones with a 10-day free trial. See pricing here β†’

Featurebase reviews:

  • Product Hunt - 4.9/5
Conclusion

Featurebase is the best Pendo alternative for feedback management. It has all the matching features and much more for an even lower price. 

Featurebase offers an intuitive interface with feedback boards, a roadmap, a changelog, in-app widgets, and much more.

The onboarding is amazingly quick, with the automated migration from Pendo helping you get set up in minutes.

Learn more here β†’

2. ProdPad

ProdPads dashboard with a list of ideas in the backlog.
ProdPad's dashboard for ideas.

Prodpad is a product roadmapping platform that helps companies streamline their product development processes. They offer a centralized space for product managers and teams to capture and prioritize ideas, create product roadmaps, and manage the product development lifecycle.

ProdPad's key features:

  • Roadmaps
  • Feedback boards
  • Product portfolios
  • Prioritization frameworks

Advantages of ProdPad:

  • Many different integrations
  • Good for team collaboration
  • Enterprise security features

Drawbacks of ProdPad:

  • No changelogs & in-app popups
  • Complex & expensive pricing
  • Poor UX with many users reporting various problems

How much does ProdPad cost?

ProdPad has a very complex pricing structure. The pricing depends mainly on the amount of editors you have, with each additional editor adding around $30-$55/mo to your plan.

Here are some examples of their pricing in action:

  • $90/mo - all essential modules(roadmaps, ideas, feedback), 1 editor
  • $270/mo - all essential modules, 3 editors
  • $900/mo - all essential modules, 10 editors
  • $2,175/mo - all advanced modules, 15 editors

Feel free to play around with their pricing calculator on ProdPad's pricing page.

ProdPad reviews:

  • G2 - 4.3/5
  • Capterra - 4/5
  • GetApp 4/5
Conclusion

Prodpad is a nice alternative to Pendo with strong roadmapping features. However, it doesn't have a changelog and could benefit from an UX update.

Regarding pricing, it's quite expensive and a better fit for larger teams.

Check out the best alternatives to ProdPad β†’

3. UserBack

UserBack's product illustration.
UserBack's feedback board

Userback is a Pendo alternative that fits folks with many products or companies they want to manage into a single tool. In addition to regular posts, it also supports session replays and video feedback.

UserBack's key features:

  • Feedback portal
  • Widgets for feedback capturing
  • Bug & issue tracking

Advantages of Userback:

  • Session replays
  • Screenshot/video recording widget
  • Browser extension for internal feedback collection

Drawbacks of Userback:

  • Bad duplicate post-detection system
  • No changelog for closing the feedback loop
  • Lacks customizations (+ no dark mode)
  • No follow-up questions like "How important is this for you?" for extra insights
  • No built-in prioritization frameworks for product managers

How much does Userback cost?

Userback's pricing is best for larger teams with different products:

  • Startup plan - $59/month, allowing 10 admins and 5 projects.
  • Company plan - $119/month, allowing 15 admins and 15 projects.
  • Premium plan - $217/month, allowing 25 admins and 27 projects.

Note: 'Projects' are your companies or products, which you'd have to have a lot to get the most out of your money.

Userback reviews:

  • G2. - 4.8/5
  • Capterra - 4.8/5
  • GetApp - 4.8/5
Conclusion

Userback is the best choice for large teams with many different products. As a plus, the session replay feature makes it stand out from the others.

It's a good tool to capture user feedback, but if you're a smaller company, other deals will make more sense as you'd be paying for empty admin seats.

Check out the best UserBack alternatives here β†’

4. Canny.io

Canny's product illustration.
Canny's feedback board

Canny.io is a popular feedback tool that targets enterprises. It offers similar feedback features to Pendo and has a much better dashboard. However, their paid plans cost a lot, and the free plan has a strict limit on monthly posts.

Canny's key features:

  • Feedback boards, roadmaps, changelog
  • Prioritization frameworks
  • Feedback widget
  • Automated email notifications
  • Duplicate post-detection
  • Custom domain

Advantages of Canny:

  • SOC2 compliance for enterprises
  • Modern & intuitive design

Drawbacks of Canny:

  • Very expensive pricing 
  • No changelog popups
  • No bulk editing
  • No prioritization matrices
  • No follow-up questions like "How important is this for you?" for extra insights
  • Customers complain about not being listened to
  • Supports only English

How much does Canny cost?

  • Free plan - limits active posts to only 100 a month. For very small companies only
  • $99/month (Starter Plan) - custom domain, roadmap, 2 integrations. Very limited in features, equal to competitors' free plans
  • $399/month (Growth) - for 5 admins, user segmentation, private boards, and more
  • Business (talk to sales) - unlimited boards, pay by invoice, SOC2, etc.

Canny Pricing 2024: Is It Worth It β†’

Canny reviews:

  • G2 - 4.5/5 (complaints)
  • Capterra - 4.8/5
  • GetApp - 4.7/5
Conclusion

Canny is a reasonable Pendo alternative for enterprises. They are SOC2 certified, support paying by invoice & have advanced moderation features. 

They offer a free plan that limits you to 100 posts. Furthermore, the most useful features are on the $399/mo plan, so it can get even quite expensive.

Check out these affordable Canny alternatives β†’

5. Olvy

Olvy's feedback widgets for gathering feedback.
Olvy's feedback widgets.

Olvy is an AI user feedback tool for startups. It helps teams collect and manage user feedback to make better product decisions. They have lots of integrations and in-app widgets to centralize all of your feedback.

Olvy's key features:

  • In-app widgets for feedback collection
  • Changelog & new releases popup
  • Sort feedback by revenue
  • Dashboard for managing feedback in one place

Advantages of Olvy:

  • Uses AI to automatically detect valuable feedback
  • Many integrations for collecting feedback

Drawbacks of Olvy:

  • No feedback boards
  • Users can't see, comment, or upvote peers' posts
  • No two-way communication with users to clarify their ideas
  • Quite expensive

How much does Olvy cost?

Olvy offers 4 pricing tiers that are quite tricky:

  • Free ($0/mo) - 1 admin, 1,000 unique visitors per month, 100 tracked users, up to 100 feedback, changelog, no feedback analysis
  • Essential ($60/mo) - 3 admins, unlimited visitors per month, 5,000 tracked users, up to 5000 feedback, 3 integrations, 2 widgets, feedback analysis
  • Business ($300/mo) - 5 admins; unlimited visitors per month, tracked users, feedback, integrations, widgets
  • Enterprise (talk to sales) - SAML Single Sign-On, custom contract & invoicing, custom integrations

Note: A unique visitor is anyone who views your releases page or visits any page your Olvy widgets are added to.

Note 2: A tracked user is anyone who has interacted with your widgets or Changelog, i.e. submitted feedback.

Olvy reviews:

  • G2 - 5/5
  • Capterra - 4.9/5
  • GetApp - 4.9/5
Conclusion

Olvy is a nice Pendo alternative if your focus is on collecting feedback from a lot of different places.

However it doesn't have public boards for users to see and comment each other's ideas. Moreover, there's no 2-way communication between you and your customers, which can be useful for clearifying feature ideas and so on.

Check out the best Olvy alternatives here β†’

6. ProductPlan

ProductPlan's roadmap product illustration.
ProductPlan's roadmap.

ProductPlan is an enterprise roadmapping and issue-management tool. It has lots of features and customizations around roadmaps but lacks on the feedback collection side.

The enterprise plan includes a basic feedback form, but it will cost you A LOT, and it doesn't have feedback boards and upvoting functions.

ProductPlan's key features:

  • Roadmaps
  • Prioritization frameworks
  • Feedback form (only on enterprise)
  • Single Sign-On

Advantages of ProductPlan:

  • Customizable roadmap views & filters
  • Lots of enterprise-grade integrations

Drawbacks of ProductPlan:

  • Very expensive
  • No changelog
  • No feedback boards, no upvoting
  • Complex user interface with a steep learning curve
  • No commenting for engaging with users
  • No embeddable widgets

How much does ProductPlan cost?

ProductPlan offers three plans that each offer only yearly billing:

  • Basic ($20/editor/month) - unlimited roadmaps, prioritization board, customizable views & filters, some limited 1-way integrations
  • Professional ($79/editor/month) - portfolio views, SSO, API, more advanced 2-way integrations
  • Enterprise (contact sales) - Idea collection & validation, security reports, dedicated success rep

Note that the 'editor/month' pricing, makes it quite expensive. For example, 5 editors on the Professional plan, will set you back $395/month.

Read the full in-depth analysis of ProductPlan's pricing β†’

ProductPlan reviews:

  • G2 - 4.4/5
  • Capterra - 4.5/5
  • GetApp - 4.4/5
Conclusion

ProductPlan is an enterprise alternative to Pendo. It has advanced roadmaps and prioritization features, making it perfect for task management.

However, with no feedback boards and upvoting, it's not intutive for collecting new ideas and only has a very basic form to do so.

Their pricing is also high and for smaller startups there are more affordable alternatives to ProductPlan β†’

7. Rapidr

Rapidr's product illustration.
Rapidr's feedback board

Rapidr is another good Pendo alternative for feedback with a pretty intuitive design. It's aimed at larger companies, helping them collect and manage user feedback to make better product decisions. The pricing only makes sense for very large teams, so keep in mind if you're a smaller startup.

Rapidr's key features:

  • Feedback boards, roadmap, changelog
  • Custom domain
  • Email notifications
  • User segmentation
  • Single Sign-On

Advantages of Rapidr:

  • Pretty modern design compared to some other alternatives
  • Enterprise integrations like Hubspot & Salesforce
  • SAML 2.0 for enterprise

Drawbacks of Rapidr:

  • Expensive
  • No changelog widget or popups
  • No built-in prioritization frameworks & matrices
  • No bulk editing, deleting, or merging
  • Very few customizations - can only change the theme color

How much does Rapidr cost?

Rapidr offers 3 pricing tiers:

  • Startup ($49/mo) - 5 admins, roadmap, changelog, custom domain, widgets, and basic integrations like Slack
  • Business ($199/mo) - 50 admins, user segmentation, SSO, and advanced integrations like
  • Enterprise (custom) - unlimited admins, white labeling, and priority support

While the first plan is comparable with most other feedback tools on the market, the other plans are quite expensive and more suitable for enterprises.

Rapidr reviews:

  • G2 - 4.8/5
Conclusion

Rapidr is a fresh feedback tool for larger teams. It's a robust alternative to Pendo, but lacks some important features like prioritization frameworks and in-product widgets for notifications.

If you're a smaller startup, you'll find a better deal elsewhere in terms of pricing.

Check out the best Rapidr alternatives β†’

8. Frill

Frill product illustration.
Frill's feedback board

Frill is a straightforward Pendo alternative with simple feedback boards and a widget. They have a pretty user interface but could improve their feedback management side.

The pricing and dashboard make it a more suitable option for smaller teams that don't get much feedback.

Frill's key features:

  • Feedback boards, roadmaps, changelogs
  • Feedback collecting widget & changelog popups
  • Custom domain

Advantages of Frill:

  • Minimalistic & straightforward UI
  • Translations into any language

Drawbacks of Frill:

  • Poor dashboard view for managing & moderating feedback
  • No user segmentation
  • No sorting feedback by customer revenue
  • No changelog emails
  • No duplicate post-detection system
  • No built-in prioritization frameworks

How much does Frill cost?

Frill offers 4 plans to choose between. You can try out each one with a 14-day free trial.

  • Startup ($25/month) - 50 active ideas at a time
  • Business ($49/month) - removes the feedback limit
  • Growth ($149/month) - unlimited feedback, white labeling, privacy features
  • Enterprise (starting at $349/month) - SOC2 and a dedicated support manager

Frill reviews:

  • G2 - 4.8/5
  • Capterra - 4.6/5
  • GetApp - 4.6/5
Conclusion

If you're looking for a simple alternative to Pendo, Frill is a nice option. It offers a changelog, widgets, and a custom domain.

The first plan costs $25/mo and is suited for smaller teams that don't get more than 50 ideas in a month. The next plans are still quite affordable, but a bit pricey compared to others.

Check out the best Frill alternatives β†’

9. featureOS

FeatureOS product illustration.
featureOS feedback board

featureOS - once Hellonext - is another good alternative to Pendo. As the name suggests, it's packed with many useful features. If you want detailed control over every aspect of the feedback board, featureOS is a good choice.

featureOS key features:

  • Changelog
  • Widget for feedback collecting
  • Duplicate post-detection
  • A knowledge base feature
  • Replies and @ mentioning

Advantages of featureOS:

  • Modern design
  • Lots of customizations
  • Feature-rich

Drawbacks of featureOS:

  • No changelog popups
  • Can't sort feedback by monetary value
  • No user segmentation
  • No built-in prioritization frameworks
  • Supports only English

How much does featureOS cost?

FeatureOS offers three pricing tiers:

  • Runway ($29/month) - 2 boards, 1 admin, 1 integration
  • Take Flight ($79/month) - 10 boards, 3 admins, 3 integrations
  • Fly High ($149/month) - unlimited boards, 10 admins, SSO, API

You can try each out with a 14-day trial.

Note: They have offered free plans many times in the past and overall change the pricing rather often. Last time, they closed the free plan overnight.

featureOS reviews:

  • Product Hunt - 4.5/5
Conclusion

featureOS is a great Pendo alternative. It has many features, including a changelog, a knowledge base, and widgets.

However, it's missing some important ones, like sorting feedback by revenue and prioritization frameworks.

They offer great pricing for companies that need to collect many different types of feedback. But they change it constantly, so there's always some uncertainty.

Check out the best alternatives to featureOS β†’

10. Trello

Trello product illustration of Kanban roadmaps.
Trello's kanban roadmap

Trello is one of the most popular task-management tools, with simple Kanban boards at its core. It's a nice Pendo alternative mainly focused on managing projects. However, many teams also use it for primitive feedback collection.

Trello's key features:

  • Kanban boards (Roadmaps)
  • Timeline
  • Calendar

Advantages of Trello:

  • Robust Jira integration
  • Many templates
  • Good for task management (not feedback management)

Drawbacks of Trello:

  • No feedback collection
  • Poor for prioritizing & managing feature ideas
  • No changelogs or emails to keep users in the loop about their requests

How much does Trello cost?

Trello has 4 plans to pick between:

  • Free - unlimited cards, 10 boards, 10MB files with unlimited storage
  • Standard ($6/user/mo) - unlimited boards, custom fields, advanced checklists, and up to 250MB files with unlimited storage
  • Premium ($12.5/user/mo) - unlocks all the views, calendar, timeline, table, etc.
  • Enterprise ($17.5/user/mo) - unlimited workspaces,

Note: The total cost of Trello depends on how many users you have in your team. For example, five users on their Premium plan will cost $62.5 a month.

Other than that, just keep in mind that most of their key features are on the Premium plan.

Trello reviews:

Conclusion

Trello is a nice Pendo alternative for issue-tracking. You can collect feedback with it, but it's very basic and not enough for many.

You should also consider that most of their key features are on the Premium plan. Also, the PER USER pricing can get expensive for larger teams.

Check out the best Trello alternatives β†’

11. Productboard

Productboard product illustration.
Productboard's dashboard

Productboard is an enterprise-focused roadmap tool and alternative to Pendo. It has a main focus on task management and roadmaps, but can also be used to validate feature ideas with users.

You can create roadmaps to rank feedback by different properties like value & effort.

Productboard's key features:

  • Different task management views and features
  • Prioritization frameworks
  • Many translations

Advantages of Productboard:

  • Lots of integrations to consolidate feedback
  • Roadmaps are very customizable
  • Meets ISO 27001:2013 and SOC2 standards for security

Drawbacks of Productboard:

  • No changelog
  • It doesn't let users see, upvote, or comment on their peers' ideas - only shows what admins have posted
  • Complex user interface with a steep learning curve
  • No commenting for engaging with users
  • No embeddable widgets

How much does Productboard cost?

Productboard offers four plans to choose from:

  • Starter - free
  • Essentials - $20 per maker/month
  • Pro - $80 per maker/month
  • Enterprise - comes with a custom quote

Note: The total cost of Productboard depends on how many 'Makers' you have in your team. For example, five users on their Pro plan will cost $400 a month.

Productboard reviews:

Conclusion

Productboard is an enterprise customer feedback suite focusing on issue tracking and roadmaps. You can do a lot, but figuring out how to use it is a project on its own.β€Œ It allows users to only see and upvote admins' posts, making it unideal for feedback collection.

If you're a smaller startup, we recommend checking out these affordable Productboard alternatives β†’

12. Aha! Ideas

Screenshot of Aha!'s feedback board.
Aha! feedback board

Aha! is an all-in-one product management suite. It offers tools for developing product roadmaps, collecting customer feedback, and managing feature requests. Their unique modular design lets you select only the specific features that best fit your team's needs. However, it can also get really confusing quickly.

Aha!'s key features:

  • Feedback boards
  • Private and public roadmaps
  • A user-story mapping tool
  • A design mock-up tool
  • More integrations

Advantages of Aha!:

  • Lots of prioritization & management features
  • Very good for large enterprises
  • Many enterprise integrations like Salesforce & Hubspot
  • Modular design lets companies pick and pay for the exact functions they need from Aha!

Drawbacks of Aha!:

  • Very expensive
  • No changelog for closing the feedback loop
  • Can't segment and prioritize your feedback data by customer attributes
  • Not intuitive, especially for beginners
  • Steep learning curve & confusing
  • Aged UI/UX

How much does Aha! cost?

Aha! has split its pricing into separate "modules". To gather customer ideas, prioritize them, and make roadmaps, you'll need two modules. These are "Roadmaps" and "Ideas", costing $59 and $39 per user each month.

So, all together, it's $98 per user each month.

So, let's say you have a team of 5 people. The cost of using Aha! for a year would be $5,880.

Read more in detail about Aha!'s pricing here β†’

Aha! reviews:

Conclusion

Aha is an all-in-one product management suite, that's perfect for large companies that want to handpick what they get. It's a big tool with a complex UI, making it complicated to operate.

They have a crispy seat-based pricing that starts at $98/month per user to collect feedback and create roadmaps.

Check out the top affordable Aha! alternatives β†’

What is Pendo?

Pendo's feedback dashboard.
Pendo's feedback dashboard.

Pendo is a product analytics tool for companies to build better products. It helps teams measure feature adoption, view session replays, and gather feedback from users.

Compared to other tools on the market, their feedback collection is very primitive. There is no public feedback board for users to share ideas on and upvote existing ones.

How much does Pendo cost?

Pendo's pricing page showing their three plans: Free, Growth, and Portfolio.
Pendo's pricing page.

Pendo has 1 free and two paid plans that will cost you roughly $1000-$10000 a year, depending on which features you need and how many monthly active users you have:

  • Free ($0/mo) - up to 500 monthly active users(MAU), product analytics, in-app guides, NPS scores, Roadmaps
  • Growth (talk to sales) - Custom MAU count, NPS score widget without Pendo branding, Resource Center (In-app help center), Webhooks
  • Portfolio (talk to sales) - Cross-app reports, SAML 2.0 SSO, 1 integration

Key features of Pendo:

Pendo offers basic feedback collection and management along with their product-analytics tools. These include:

  • Feedback collection - let users submit ideas and have them in a central place
  • Session recording - capture & replay user sessions
  • User Segmentation - Create user segments to view feedback from specific groups
  • Roadmaps - create roadmaps to show what you're working on
  • In-app guides - show tips and walkthroughs to users to boost retention

Conclusion

The bottom line is that Pendo is a decent product-analytics tool, but a weak feedback tool. Their widgets have limited customizability, and the lack of a public feedback board makes discussing feature requests with users impossible.

Fortunately, there are plenty of powerful alternatives with user-friendly interfaces and lots of features to make managing feedback enjoyable.

Featurebase is one of the best Pendo alternatives for feedback. It has all the matching features and much more for an even lower price. Besides feedback boards, it offers changelogs, in-app widgets, and automated emails - all with a beautiful and intuitive design.

Featurebase comes with a Free Plan that allows unlimited posts. You can automatically migrate over from Pendo in minutes, so there's no downside to trying it. πŸ‘‡