Blog ComparisonsTop 10 Ruttl Alternatives for Customer Feedback in 2024

Top 10 Ruttl Alternatives for Customer Feedback in 2024

Want a reliable alternative to Ruttl for feedback management? In this post, I've listed all of the top competitors that offer the best bang for your buck. I analyzed their pros, cons, and pricing, so you don't have to. Let's dive in!

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Ruttl logo and illustration for "Top 10 Ruttl Alternatives for Customer Feedback in 2024".

Looking for a Ruttl alternative with feedback boards, roadmaps, changelogs, and in-app widgets? You're in the right place!

I get it. You want something that's slick, powerful, and gets the job done quickly, but Ruttl just makes you want to pull your hair out.

No worries. I gathered all of the best modern Ruttl alternatives in one place and analyzed their pros, cons, and pricing, so you don't have to.

Let's find you the feedback tool of your dreams! πŸ‘‡


The Best Ruttl Alternatives in 2024:

  1. Featurebase - All-in-one feedback tool, best value for money
  2. UserBack - For large teams with many products
  3. UserSnap - Very customizable widgets, for enterprise use
  4. BugHerd - For website feedback & bug tracking, best for agencies
  5. Rapidr - Feedback collection, good price for very large teams
  6. Frill - Simple design and lightweight widgets
  7. Sleekplan - Most affordable pricing, limited features
  8. featureOS - Good for collecting feedback, poor for prioritizing it
  9. Nolt - Great for small teams, limited features
  10. Canny - For super small or enterprise companies, no in-between

But before you run off to choose an alternative, let's go over Ruttl's drawbacks. This will help you know what to avoid while choosing a competitor. πŸ”Ž


Why even switch from Ruttl?

Ruttl is a feedback and bug-tracking tool for small teams that comes with its downsides. We have listed the key ones so you can know what to look for in a feedback tool.

  • Reliability
    Users have reported Ruttl to be very buggy. When testing it personally, my screenshots would sometimes just not be taken, and even when they were, they were very different from what was on my screen at the time I took them.
  • No duplicate feedback management
    Ruttl has no proper way of handling duplicate feedback. You will have to create a new ticket for each chat instead of merging duplicate feedback/bug reports into a single issue.
  • No public feedback board
    Ruttl is largely focused on collecting feedback and lacks features for creating public feedback boards. This means that customers can't see, upvote, or comment on each other's ideas.

Here's a quick showcase on the first page I tested Ruttl's screenshotting capabilities on:

A picture of what the screenshot looks like and what the user actually sees. Half the content is missing in the screenshot.
Ruttl missing half the content on the page in the screenshot.

The 10 Best Ruttl Alternatives for Collecting Feedback

Now that we know what to avoid in a good alternative to Ruttl, let's get to the good part - the alternatives!

I handpicked each tool in this list by looking at their features and ease of use. I compared their advantages, drawbacks, and costs to Ruttl so you can pick the best one. Let's jump in!πŸ‘‡

1. Featurebase

Featurebase's product illustration.
Featurebase's feedback board

Featurebase is the best Ruttl alternative. It has a neat interface and many rich features, including roadmaps and a changelog, to get the most out of your feedback.

It comes with affordable pricing and a Free plan allowing unlimited feedback. You can set it up in minutes and always get quick help through live chat. ⚑️

Featurebase's key features:

  • Highly accurate screenshot widget with annotations
  • Feedback boards, changelog, and a roadmap
  • In-app widgets (see live demo)
  • Sort feedback by monetary value 
  • Surveys
  • Prioritization frameworks
  • Automated notification emails
  • Custom domain
  • User segmentation
  • Single Sign-On
  • API
  • Over 6 + languages, including Spanish, German, French, etc.

Advantages of Featurebase:

  • Better screenshots - the screenshots show exactly what the user saw when they took them.
  • Intuitive interface - a neat and easy-to-use design for you and your users with gamified features like leaderboards to incentivize feedback
  • AI duplicate post-detection - users & admins will see relevant similar posts before posting to reduce duplicates
  • AI-powered search - always find that idea that you were looking for, even if you don't remember the exact wording
  • Lots of customizations - have your boards look exactly the way you want by changing the colors, theme, text, and much more
  • Replies and @ mentioning - intuitive comment section for lengthy discussions

Drawbacks of Featurebase:

How much does Featurebase cost?

  • Free Plan - unlimited posts, all basic features like a feedback board, roadmap, and changelog to take your product to the next level
  • Growth Plan ($40/month) - 4 managers, all integrations and widgets, custom domain, and seamless user login
  • Premium Plan ($124/month) - 8 managers, API, SSO, and user segmentation

All plans let you collect unlimited feedback, and you can try the paid ones with a 10-day free trial. See pricing here β†’

Featurebase reviews:

  • Product Hunt - 4.9/5
Conclusion

Featurebase is the best Ruttl alternative. It has all the matching features and much more for an even lower price. 

Featurebase offers an intuitive interface with feedback boards, a roadmap, a changelog, in-app widgets, and much more.

The onboarding is amazingly quick, with the automated migration from Ruttl helping you get set up in minutes.

Learn more here β†’

Users often click on Featurebase email notifications from other devices or interact on your board via a widget - making them have to sign in again when visiting your feedback portal directly.


2. UserBack

UserBack's product illustration.
UserBack's feedback board

Userback is a Ruttl alternative that fits folks with many products or companies they want to manage into a single tool. In addition to regular posts, it also supports session replays and video feedback.

UserBack's key features:

  • Feedback portal
  • Widgets for feedback capturing
  • Bug & issue tracking

Advantages of Userback:

  • Session replays
  • Screenshot/video recording widget
  • Browser extension for internal feedback collection

Drawbacks of Userback:

  • Bad duplicate post-detection system
  • No changelog for closing the feedback loop
  • Lacks customizations (+ no dark mode)
  • No follow-up questions like "How important is this for you?" for extra insights
  • No built-in prioritization frameworks for product managers

How much does Userback cost?

Userback's pricing is best for larger teams with different products:

  • Startup plan - $59/month, allowing 10 admins and 5 projects.
  • Company plan - $119/month, allowing 15 admins and 15 projects.
  • Premium plan - $217/month, allowing 25 admins and 27 projects.

Note: 'Projects' are your companies or products, which you'd have to have a lot to get the most out of your money.

Userback reviews:

  • G2. - 4.8/5
  • Capterra - 4.8/5
  • GetApp - 4.8/5
Conclusion

Userback is the best choice for large teams with many different products. As a plus, the session replay feature makes it stand out from the others.

It's a good tool to capture user feedback, but if you're a smaller company, other deals will make more sense as you'd be paying for empty admin seats.

Check out the best UserBack alternatives here β†’

3. UserSnap

illustration of UserSnaps feedback boards.
UserSnap's feedback board

UserSnap is an enterprise user feedback tool with a large learning curve. Some of the core features include bug reporting, video feedback, two-way integrations & customer surveys.

It has lots of widgets for all types of feedback. Examples include NPS scores, feature announcements & feature satisfaction surveys.

UserSnap's key features:

  • Feedback boards
  • Surveys
  • Different widgets (e.g. NPR, feature announcement, feature satisfaction surveys)
  • Many integrations like Jira Server, Salesforce, HubSpot
  • User segmentation

Advantages of UserSnap:

  • SOC2 certification for enterprises
  • Lots of customization possibilities

Drawbacks of UserSnap:

  • No roadmaps
  • Costs a lot
  • The design is a bit outdated, which means widgets don't always look the best
  • Very complex and confusing

How much does UserSnap cost?

UserSnap has four tiers of pricing that go up pretty high compared to UserBack.

  1. Startup (€69/month) - 5 projects, 10 team members, screen capturing, surveys, 50+ integrations.
  2. Company (€129/month) - 15 projects, 15 team members, error log recording, data export features.
  3. Premium (€249/month) - 25 projects, 25 members, app surveys, API access.
  4. Enterprise (€949/month) - Unlimited projects/members, advanced security, full API, and strategy consultation.

UserSnap reviews:

  • G2 - 4.5/5
  • Capterra - 4.8/5
Conclusion

UserSnap is a versatile & enterprise-focused alternative to Ruttl. They have lots of widgets, large integrations, and a SOC2 compliance.

For pricing, UserSnap is a very costly tool. Their highest plan comes in at $949/month or $11,388/year.

If you want something more affordable, check out these top UserSnap alternatives β†’

4. BugHerd

Bug Herd's roadmap view of feedback.
BugHerd's roadmap view.

BugHerd is a client-feedback tool for web agencies and SaaS startups. It helps teams collect and manage website and product feedback from clients to make better decisions.

BugHerd's key features:

  • Screenshot feedback
  • Integrations with Jira, Asana, Trello
  • Video feedback

Advantages of BugHerd:

  • Annotating screenshots
  • Each screenshot has info like browser, Operating System, and more
  • Manage all your tasks on a kanban view right inside BugHerd

Drawbacks of BugHerd:

  • Confusing & outdated UI
  • Occasionally, the feedback widget disappears, and you'll have to reload the page in order to get it working again.
  • There are cheaper options out there

How much does BugHerd cost?

BugHerd offers 5 pricing tiers that all have unlimited projects & end-users:

  • Standard ($39/mo) - 5 members, 10 GB storage, screenshots with a browser extension, public feedback widget, basic integrations like Slack & Zapier
  • Studio ($69/mo) - 10 members, 25 GB storage, video feedback
  • Premium ($129/mo) - 25 members, 50 GB storage, public feedback board, screenshots without the browser extension, custom branding, all integrations including Jira, Clickup, and more
  • Premium ($229/mo) - 50 members, 150 GB storage, no new features
  • Enterprise (contact sales) - custom nr of members, unlimited storage, SSO, dedicated success manager

You can try out all plans with a 14-day free trial. Choosing yearly billing will offer 2 months free.

BugHerd reviews:

  • G2 - 4.8/5
  • TrustRadius - 8.5/10
Conclusion

BugHerd is a Ruttl alternative that is best suited for agencies. They take great screenshots and the annotation features are well thought-out.

Their pricing is quite a bit higher than Ruttl, but the core features are a lot more polished.

Check out the best BugHerd alternatives for bug tracking β†’

5. Rapidr

Rapidr's product illustration.
Rapidr's feedback board

Rapidr is another good Ruttl alternative with a pretty intuitive design. It's aimed at larger companies, helping them collect and manage user feedback to make better product decisions. The pricing only makes sense for very large teams, so keep in mind if you're a smaller startup.

Rapidr's key features:

  • Feedback boards, roadmap, changelog
  • Custom domain
  • Email notifications
  • User segmentation
  • Single Sign-On

Advantages of Rapidr:

  • Pretty modern design compared to some other alternatives
  • Enterprise integrations like Hubspot & Salesforce
  • SAML 2.0 for enterprise

Drawbacks of Rapidr:

  • Expensive
  • No changelog widget or popups
  • No built-in prioritization frameworks & matrices
  • No bulk editing, deleting, or merging
  • Very few customizations - can only change the theme color

How much does Rapidr cost?

Rapidr offers 3 pricing tiers:

  • Startup ($49/mo) - 5 admins, roadmap, changelog, custom domain, widgets, and basic integrations like Slack
  • Business ($199/mo) - 50 admins, user segmentation, SSO, and advanced integrations like
  • Enterprise (custom) - unlimited admins, white labeling, and priority support

While the first plan is comparable with most other feedback tools on the market, the other plans are quite expensive and more suitable for enterprises.

Rapidr reviews:

  • G2 - 4.8/5
Conclusion

Rapidr is a fresh feedback tool for larger teams. It's a robust alternative to Ruttl, but lacks some important features like prioritization frameworks and in-product widgets for notifications.

If you're a smaller startup, you'll find a better deal elsewhere in terms of pricing.

Check out the best Rapidr alternatives β†’

6. Frill

Frill product illustration.
Frill's feedback board

Frill is a straightforward Ruttl alternative with simple feedback boards and a widget. They have a pretty user interface but could improve their feedback management side.

The pricing and dashboard make it a more suitable option for smaller teams that don't get much feedback.

Frill's key features:

  • Feedback boards, roadmaps, changelogs
  • Feedback collecting widget & changelog popups
  • Custom domain

Advantages of Frill:

  • Minimalistic & straightforward UI
  • Translations into any language

Drawbacks of Frill:

  • Poor dashboard view for managing & moderating feedback
  • No user segmentation
  • No sorting feedback by customer revenue
  • No changelog emails
  • No duplicate post-detection system
  • No built-in prioritization frameworks

How much does Frill cost?

Frill offers 4 plans to choose between. You can try out each one with a 14-day free trial.

  • Startup ($25/month) - 50 active ideas at a time
  • Business ($49/month) - removes the feedback limit
  • Growth ($149/month) - unlimited feedback, white labeling, privacy features
  • Enterprise (starting at $349/month) - SOC2 and a dedicated support manager

Frill reviews:

  • G2 - 4.8/5
  • Capterra - 4.6/5
  • GetApp - 4.6/5
Conclusion

If you're looking for a simple alternative to Ruttl, Frill is a nice option. It offers a changelog, widgets, and a custom domain.

The first plan costs $25/mo and is suited for smaller teams that don't get more than 50 ideas in a month. The next plans are still quite affordable, but a bit pricey compared to others.

Check out the best Frill alternatives β†’

7. Sleekplan

Sleekplan product illustration.
Sleekplan's feedback board

Sleekplan is one of the most budget-friendly alternatives to Ruttl. Besides feedback boards, roadmaps, and changelogs, it also supports satisfaction surveys. It's a great deal for smaller startups that don't need complex features.

Sleekplan's key features:

  • Feedback boards, roadmaps, changelogs
  • CSAT and NPS satisfaction surveys
  • Anonymous posting, commenting, and voting
  • Customizable survey widgets
  • Supports 10+ languages

Advantages of Sleekplan:

  • Very affordable pricing - highest plan $45/month
  • A lightweight tool, not too complex

Drawbacks of Sleekplan:

  • Outdated UI & UX
  • No changelog popups
  • No duplicate post-detection system
  • No bulk editing
  • No follow-up questions
  • Few integrations
  • Run by a solo founder, so customer support might not be good

How much does Sleekplan cost?

Sleekplan offers 4 plans to choose from. Each allows unlimited feedback and end users.

  • Indie (free) - 1 admin, 1 feedback board, and a changelog
  • Starter ($15/mo) - 3 admins, changelog, roadmap, customer satisfaction surveys
  • Business ($45/mo) - 10 admins, merge posts, white labeling, custom domain, and user segmentation
  • Enterprise (custom) - Everything in Starter, plus unlimited admins

Their pricing seems (and is) affordable, but many critical features like post-merging are only on the third plan.

Sleekplan reviews:

  • G2 - 4.8/5
  • Capterra - 5/5
  • GetApp 5/5
Conclusion

Sleekplan is a good choice for smaller teams that also want to measure customer satisfaction. It's a nice, affordable alternative, but you'll have to go with the $45/mo plan to access most of the useful features.

Check out the best Sleekplan alternatives β†’

8. featureOS

FeatureOS product illustration.
featureOS feedback board

featureOS - once Hellonext - is another good alternative to Ruttl. As the name suggests, it's packed with many useful features. If you want detailed control over every aspect of the feedback board, featureOS is a good choice.

featureOS key features:

  • Changelog
  • Widget for feedback collecting
  • Duplicate post-detection
  • A knowledge base feature
  • Replies and @ mentioning

Advantages of featureOS:

  • Modern design
  • Lots of customizations
  • Feature-rich

Drawbacks of featureOS:

  • No changelog popups
  • Can't sort feedback by monetary value
  • No user segmentation
  • No built-in prioritization frameworks
  • Supports only English

How much does featureOS cost?

FeatureOS offers three pricing tiers:

  • Runway ($29/month) - 2 boards, 1 admin, 1 integration
  • Take Flight ($79/month) - 10 boards, 3 admins, 3 integrations
  • Fly High ($149/month) - unlimited boards, 10 admins, SSO, API

You can try each out with a 14-day trial.

Note: They have offered free plans many times in the past and overall change the pricing rather often. Last time, they closed the free plan overnight.

featureOS reviews:

  • Product Hunt - 4.5/5
Conclusion

featureOS is a great Ruttl alternative. It has many features, including a changelog, a knowledge base, and widgets.

However, it's missing some important ones, like sorting feedback by revenue and prioritization frameworks.

They offer great pricing for companies that need to collect many different types of feedback. But they change it constantly, so there's always some uncertainty.

Check out the best alternatives to featureOS β†’

9. Nolt.io

Nolt product illustration.
Nolt's feedback board.

Nolt is a lightweight alternative to Ruttl that's best suited for small teams looking to collect feedback using simple features. However, it doesn't have changelogs and can get quite pricey for what it offers.

Nolt's key features:

  • Feedback boards
  • A roadmap
  • Feedback collection widget
  • Anonymous posting, commenting, and voting
  • Password-protected boards

Advantages of Nolt:

  • Simplicity (at the cost of many features)
  • SAML 2.0 for enterprise
  • Has over 10+ different translations

Drawbacks of Nolt:

  • No admin dashboard
  • No changelog for closing the feedback loop with users
  • No duplicate post-detection system
  • Only one widget
  • No user segmentation
  • No sorting feedback by customer revenue
  • Doesn't scale well with many ideas (no bulk editing or filtering, etc.)
  • No built-in prioritization frameworks for product managers

How much does Nolt cost?

  • Essential ($29/month) - 1 board, roadmap, SSO
  • Pro ($69/month) - 5 boards, API, and task management integrations
  • Enterprise (talk to sales) - unlimited boards

The Essential Plan is great if you need SSO upfront, but otherwise, you'll find a better deal from other tools in this list.

Nolt reviews:

  • G2 - 5/5
  • Capterra - 4.9/5
  • GetApp - 4.9/5
Conclusion

Nolt is a great Ruttl alternative for smaller teams looking for simplicity and voting boards. However, it lacks many crucial features like changelogs, user segmentation, and a dashboard.

Their pricing isn't expensive, but most alternatives offer much more for the same cost.

Check out the best Nolt alternatives β†’

10. Canny.io

Canny's product illustration.
Canny's feedback board

Canny.io is a popular feedback tool that targets enterprises. It offers all the same features as Ruttl and much more. However, their paid plans cost a lot, and the free plan has a strict limit on monthly posts.

Canny's key features:

  • Feedback boards, roadmaps, changelog
  • Prioritization frameworks
  • Feedback widget
  • Automated email notifications
  • Duplicate post-detection
  • Custom domain

Advantages of Canny:

  • SOC2 compliance for enterprises
  • Modern & intuitive design

Drawbacks of Canny:

  • Very expensive pricing 
  • No changelog popups
  • No bulk editing
  • No prioritization matrices
  • No follow-up questions like "How important is this for you?" for extra insights
  • Customers complain about not being listened to
  • Supports only English

How much does Canny cost?

  • Free plan - limits active posts to only 100 a month. For very small companies only
  • $99/month (Starter Plan) - custom domain, roadmap, 2 integrations. Very limited in features, equal to competitors' free plans
  • $399/month (Growth) - for 5 admins, user segmentation, private boards, and more
  • Business (talk to sales) - unlimited boards, pay by invoice, SOC2, etc.

Canny Pricing 2024: Is It Worth It β†’

Canny reviews:

  • G2 - 4.5/5 (complaints)
  • Capterra - 4.8/5
  • GetApp - 4.7/5
Conclusion

Canny is a reasonable Ruttl alternative for enterprises. They are SOC2 certified, support paying by invoice & have advanced moderation features. 

They offer a free plan that limits you to 100 posts. Furthermore, the most useful features are on the $399/mo plan, so it can get even quite expensive.

Check out these affordable Canny alternatives β†’

What is Ruttl?

Ruttl's landing page showing their website feedback capabilities.
Ruttl's landing page.

Ruttl is a website feedback tool for startups. It helps teams collect and manage user feedback to make better product decisions.

It's a budget choice with many limitations and can be expensive for larger teams. It offers feedback boards, roadmaps, and prioritization frameworks.

How much does Ruttl cost?

Screenshot of Ruttl's official pricing.
Ruttl's pricing.

Ruttl offers 3 pricing tiers:

  • Free - 1 admin, max 5 users, 1 project, unlimited guests, 1 min of video comments, 5 GB workspace storage, basic integrations
  • Pro ($4/user/mo) - 1 admin, max 50 users, unlimited projects, 10 mins of video comments, 50 GB workspace storage, Clickup & Zapier integrations, dedicated success manager
  • Team ($12/user/mo) - multiple admins, no user limit, 10 mins of video comments, 100 GB workspace storage

An Admin in Ruttl can see all the projects and create new ones. Users can comment and edit projects, while Guests can only view and comment. All plans include unlimited guests.

It doesn't seem too expensive at first. However, if you take into account the 'per user a month' pricing and compare its functionality to alternatives, it's quite a lot.

Key features of Ruttl:

Ruttl offers many core features that most feedback tools do. This includes:

  • Customer chat - chat with customers to get their ideas and bug reports
  • Video & image feedback - users can annotate the screen and send videos to you
  • Integrations - connect Ruttl with popular tools like Jira, ClickUp, and Slack
  • Centralizing feedback - have your feedback in a single place

Conclusion

The bottom line is that Ruttl is an alright feedback tool for some, but it lacks many crucial features. You can't properly manage duplicate feedback, screenshots are broken on many websites, and there is no public feedback portal.

Fortunately, there are plenty of powerful alternatives with user-friendly interfaces and lots of features to make managing feedback enjoyable.

Featurebase is one of the best Ruttl alternatives. It has all the matching features and much more for an even lower price. Besides feedback boards, it offers changelogs, in-app widgets, and automated emails - all with a beautiful and intuitive design.

Featurebase comes with a Free Plan that allows unlimited posts and has an accurate screenshot tool. You can automatically migrate over from Ruttl in minutes, so there's no downside to trying it. πŸ‘‡