Tidio Pricing 2026: Is It Worth It?

✨ Psst... Looking for a more powerful & affordable alternative to Tidio? Check out Featurebase →

Thinking about using Tidio to power your live chat or AI support, but not sure what it’ll actually cost? You’re not alone.

Tidio has one of the most complicated pricing models in the support software space - the mix of conversation-based billing, separate AI add-ons, and strict limits on chatbot visitors can make the real cost much higher than it first appears.

Don't worry - in this guide, I’ll simplify Tidio’s pricing so you know what each plan includes and where the hidden costs appear. 👇

Key takeaways

• Tidio’s pricing is based on billable conversations, not seats, and costs rise quickly and unpredictably as your chat volume grows.
• Four main plans: Starter ($29/mo), Growth ($59–$349/mo), Plus ($749/mo), and Premium (from $2,999/mo).
• All plans are capped at 10 agents, with unlimited seats available only on the highest custom tier.
• Lyro AI and Flows are billed separately, starting at $39/mo and $29/mo respectively - often doubling the total cost.
• Branding removal costs $20/mo on Growth but is included in Plus and higher.
• Free plan available with 50 billable conversations/month and 7-day premium trial.
• The real-world cost for most teams ends up 2–3x higher than the advertised price once add-ons and chat volume are factored in.
• There are many more affordable alternatives, including Featurebase, which provides modern AI-powered support for fast-growing teams.

What is Tidio?

Tidio is a customer support platform that combines live chat, chatbots, and helpdesk tools under one roof. It’s designed to help businesses engage customers instantly across multiple channels like their website, Facebook, Instagram, email, and WhatsApp - all from a single dashboard.

The platform is especially popular among small businesses and e-commerce stores, thanks to its easy setup and integrations with tools like Shopify, WordPress, and Zapier. You can deploy live chat widgets, automate FAQ replies, track live visitors, and even connect AI agents to answer repetitive questions automatically.

But as we’ll see next, its pricing model isn’t quite as simple as it sounds. 🤔

Tidio Pricing 2026

Tidio’s pricing is based on billable conversations, not agent seats. Instead of simply paying for each person who uses the tool, you’re charged based on how many unique chats you get monthly.

Sounds flexible at first - pay for what you actually use. But in reality, it gets messy and unpredictable. Once you pass a plan’s conversation quota, you’re pushed into a higher tier, and the separate fees for AI (Lyro) and automation (Flows) can double what you thought you’d pay.

Here’s a snapshot of how Tidio’s pricing scales depending on conversation volume:

After a certain volume, you’re forced onto the next plan. Lyro AI conversations are charged separately, often doubling the total monthly cost.

Starter (~$29/mo)

The Starter plan is Tidio’s entry-level option, aimed at small businesses that want live chat, email, and basic automation across channels.

What’s included:

• Up to 100 billable conversations per month
• Max 10 human agents
• Basic analytics and live visitors list
• Multi-channel support (website, Facebook, Instagram, WhatsApp)
• Desktop and mobile apps

It gives the illusion of affordability, but most teams outgrow the 100 conversations/month limit immediately. Once you hit that cap, you're forced to the Growth plan.

Who it’s for: Small teams with low ticket volume that want to centralize communication in one place.

Real cost: Around $29/month (or $350/year) for 100 monthly conversations. Expect $100–$150/month if you also need Lyro AI and Flows add-ons.

Growth ($59-$349/mo)

Tidio’s most popular plan, Growth, gives teams higher chat limits and advanced features like analytics, permissions, and automation.

What’s included:

• 250-2,000 billable conversations
• Max 10 human agents
• Advanced analytics & reporting
• Canned responses, visitor info (location, notes, etc), and permissions
• Remove Tidio branding (+$20/mo add-on)
• Integrations with Shopify, WordPress, Messenger, Instagram, and WhatsApp

Who it’s for: Growing teams that need automation, analytics, and scalability.

Real cost: The listed $59 is the base for 250 monthly convos. With Lyro + Flows you’re more likely at ~$150-$250/month.

Plus ($749/mo)

Tidio’s Plus plan is designed for scaling support teams or businesses with complex requirements. It includes API access, white-labeling, and dedicated success management - but at a steep cost.

What’s included:

• 2,000-5,000 billable conversations
• Max 10 human agents
• Dedicated success manager
• Multibrand and multilingual support
• OpenAPI access for integrations
• Premium support and training
• Custom branding & SLA-backed uptime

Who it’s for: Mid-sized companies managing thousands of monthly conversations.

Real cost: Around $750–$1,200/month, depending on usage.

Premium Plan (from $2,999/mo)

The Premium plan is Tidio’s enterprise-grade solution, offering full customization, managed AI, and a guaranteed 50% AI resolution rate. This plan is custom-priced and typically negotiated directly with sales, but multiple sources online say it starts at $2,999/month.

It includes everything in Plus, plus:

• Unlimited conversations
• Unlimited human agents
• 50% AI resolution rate guarantee
• Priority support and SLAs
• Advanced analytics and Super Admin roles
• Full custom integrations and mobile SDK

Who it’s for: Enterprises that need managed automation, SLAs, and deep customization.

Real cost: $3,000–$5,000/month+, depending on AI usage and scale.

✨ Switch from Tidio to save +$1k/mo and get the fastest AI-powered support platform →

Tidio add-ons

Tidio’s biggest catch isn’t in the base plans - it’s in the add-ons. The core plans only cover human conversations, so if you want AI automation, chatbot flows, or even branding control, those all come at extra cost.

Lyro AI agent ($39-$700/mo)

Lyro is Tidio’s built-in AI chatbot that handles common customer questions automatically. It can read your website content, reply in natural language, and escalate issues to humans when needed.

It’s priced separately from your main plan:

• Starts at $39/month for 100 Lyro AI conversations.
• Higher usage tiers scale quickly (e.g., 500–1,000 chats can cost $79–$149/month).
• AI chats don’t count toward your “billable conversation” limit, so you’re paying for both human and AI responses separately.
• If you exceed your Lyro quota, the AI simply stops responding until you purchase more credits.

Lyro AI Agent's pricing model can easily double your overall cost once your team starts using AI for most incoming chats.

Flows ($29-$299/mo)

Flows are Tidio’s visual automation builder - think of them as chatbot funnels that trigger messages, collect leads, or route website visitors to agents.

Flows are billed based on the number of visitors who interact with them.

• Starts at $29/month for 2,000 unique visitors per month
• Scales up to $299+ for 100,000+ visitors
• Each unique visitor who triggers a flow counts against your monthly limit (even if they don’t complete the chat)
• Flows are shared across your team, not per agent - so high website visitor traffic can quickly burn through limits

Many users mistake “flows” for free automation. In reality, every visitor interaction counts toward usage and can quietly drive extra charges in the background.

Branding & customization fees

Removing “Powered by Tidio” is not included in the Starter plan.

• Costs around $20/month extra on the Growth tier.
• Included for free on Plus and higher plans.

It’s a small thing, but if you’re aiming for a polished brand experience, these small add-ons stack up fast.

In short, Tidio’s pricing looks clean on the surface, but the real-world cost can easily be 2–3x higher once you add automation, AI, and realistic chat volumes.

✨ Switch from Tidio to get transparent pricing & built-in AI automation →

Other things to keep in mind

Aside from the dynamic volume-based pricing and hidden add-ons, there are some important limitations and caveats to keep in mind when researching Tidio.👇

Does Tidio have a free plan or trial?

Yes. Tidio offers a free plan with 50 billable conversations per month. You also get a 7-day free trial of all premium features - no credit card required. After the trial, your account automatically reverts to the free plan.

Does Tidio offer any discounts?

Tidio doesn’t advertise any discounts besides the 20% off with annual billing.

All plans only allow 10 agents

All self-serve Tidio plans support up to 10 human agents, which is very limited. Only the custom Premium tier allows more, with flexible limits for larger teams.

Billable conversations only count when a human replies

Tidio defines a conversation as any chat, ticket, email, or social media thread started by a visitor, operator, or automated flow. However, it only becomes a billable conversation if a human agent replies.

What this means in practice:

• If a customer messages you but no one responds, it’s not billed.
• Flows and Lyro AI replies don’t count as human replies.
• If an agent responds even once, that thread counts as one billable conversation - no matter how long it continues.
• Each new chat session (like a returning customer later in the week) is billed separately.

This setup helps avoid paying for spam or irrelevant messages, but your billed volume can rise quickly once real engagement increases.

Conversation and visitor limits don't roll over

All quotas - for human chats, Lyro AI, and Flow visitors - refresh every 30 days from your billing date. Unused capacity doesn’t roll over, and leftover credits can’t be reclaimed later.

Add-ons can significantly increase total cost

The base Starter or Growth plans only cover human conversations. Once you add Lyro AI ($39+), Flows ($29+), and branding removal ($20 on Growth), your $59 plan can easily reach $150–$200/month in real-world usage.

What if Tidio is too expensive for me?

If you like Tidio’s mix of live chat and automation but don’t love the unpredictable volume-based pricing, there are plenty of strong alternatives - some more affordable, others more flexible depending on your needs: 👇

1. ✨ Featurebase – Best modern support & feedback platform for fast-growing SaaS
2. Zendesk – Best for enterprise-grade helpdesk with advanced ticketing support
3. Freshdesk – Best affordable helpdesk with AI features, ticketing, and knowledge base
4. Crisp – Best SMB tool for multichannel chat, email, and shared inbox support
5. Intercom – Best for conversational, AI-first customer support and engagement
6. Front – Best collaborative inbox for managing chat, email, and messaging in one place
7. Zoho Desk – Best budget omnichannel support with AI & branded knowledge base
8. ChatBot – Best simple AI chatbot builder for automated support and lead capture
9. Gorgias – Best e-commerce support solution with deep Shopify integration
10. Help Scout – Best lightweight helpdesk with email, chat, and a simple knowledge base
11. Hiver – Best Gmail-based shared inbox with embedded support workflows
12. Kayako – Best for multichannel ticketing with AI assistance and conversation history
13. Olark – Best straightforward live chat tool with reporting and automation
14. Salesloft – Best revenue-focused chat platform with a CRM integration
15. Tawk.to – Best free live chat solution with unlimited seats and ticketing

You can find a deep dive into all of the best, most affordable Tidio alternatives in this article.

So, is Tidio worth it?

Tidio is a well-designed live chat and automation platform that works great for small and mid-sized businesses. But the conversation-based pricing model can get unpredictable and expensive fast - especially once you mix in AI and add-ons.

Featurebase (👋 that's us) is a modern Tidio alternative with an AI-powered support inbox, advanced automations, and a Help Center. You get all the same features, plus roadmaps, feedback management, and product updates, in a much more affordable package. It's loved by thousands of companies like Lovable, Polymarket, and Raycast.

What's best is that it comes with a Free plan, and the onboarding is super simple, so there's no downside to trying it out! 👇

✨ Automate your support with the fastest AI-enhanced Inbox today →

FAQs about Tidio pricing

How much does Tidio cost per month?
Paid plans start at $29/month (Starter), scale to $59–$349/month (Growth), $749/month (Plus), and from $2,999/month (Premium) for custom enterprise setups.

Can I pay annually?
Yes. Tidio offers annual billing that saves around 20% compared to monthly payments. However, refunds and downgrades aren’t supported mid-term.

Does Tidio integrate with Shopify and WordPress?
Yes. Tidio connects seamlessly with Shopify, WordPress, Wix, and Zapier, making it especially popular among e-commerce and SMB teams.

What’s the difference between Lyro AI and Flows?
Lyro AI is a conversational AI agent that answers questions using your support content. Flows are rule-based automation funnels for lead capture, routing, and FAQs. Both can run together for hybrid automation.

Does Tidio support mobile?
Yes. Tidio offers mobile apps for iOS and Android, so you can manage live chats and tickets on the go.

How many agents can I add?
All self-serve plans allow up to 10 human agents. Only the Premium plan supports custom seat limits.

Can I track website visitors in real time?
Yes. Tidio provides real-time visitor tracking, showing who’s on your site, what pages they’re viewing, and enabling proactive chat flows.

Is Tidio suitable for enterprise-level customer support?
Yes, but only on the Plus and Premium tiers. These include dedicated success managers, API access, custom branding, and SLA-backed uptime.

What’s a good alternative to Tidio?
Featurebase is the best modern Tidio alternative for startups and SaaS companies. It combines AI-powered support, feedback collection, and help center tools - with simple, transparent pricing.