Best Gorgias Alternatives for Customer Conversations (2026)

If you run an online store, you know that the quality of your goods and shipping speed are only a portion of what makes for great customer satisfaction. To delight customers, you need to respond to their inquiries quickly and accurately. Gorgias is a tool that specializes in just that, unlike generalist customer support software that works for any industry.

However, like most customer service software, Gorgias is not perfect. From the lack of pricing transparency to issues with performance, you may struggle to provide an exceptional customer experience with Gorgias.

Not to worry, though, as we rounded up the best Gorgias alternatives your team should consider in 2025. 👇

TL;DR: the best Gorgias alternatives for your customer service team

• ✨ Featurebase – Best modern AI support & product suite for fast-growing startups
• Help Scout - Best email-first helpdesk for small to mid-sized teams
• Zendesk - Best enterprise ticketing system with scalable automation
• Freshdesk - Best omnichannel helpdesk with AI and workflow automation
• Front - Best email-style shared inbox for collaborative support
• Kustomer - Best unified CRM and customer service platform
• Intercom - Best proactive in-app support and messaging tool for SaaS
• Tidio - Best affordable live chat and chatbot solution for small teams
• RichPanel - Best e-commerce helpdesk for reducing tickets with self-service
• ProProfs Live Chat - Best budget live chat with visitor tracking and automation
• Kayako - Best for unified customer views across chat, email, and social
• HappyFox - Best multi-channel helpdesk with advanced automation
• Gladly - Best people-centered support platform with all channels in one view

Why look for Grogias alternatives?

Gorgias is a solid option for managing customer interactions, but you have to be aware of its potential downsides before committing to a paid plan. These are some of the most common complaints that ecommerce companies and similar businesses have about Gorgias.

1. Performance issues

Gorgias can get pretty slow, especially with a large volume of requests and customer information. If you manage a large store with a sizeable volume of questions, Gorgias can quickly become a bottleneck for your support.

• "What I dislike about Gorgias is that sometimes it can be slow to load, especially when managing a high volume of tickets. Additionally, some automation features could be more flexible or customizable to better fit specific workflows." (G2 review)

2. The pricing model is a bit confusing (and far from cheap)

Trying to understand how much Gorgias pricing can be a challenge. Plans are based on the number of monthly tickets, which should be simple enough. But then you add the AI agent, which is charged per the number of resolutions, and that adds some complexity.

But then you can also choose the percentage of the automation rate, which influences the cost of the individual resolution. The higher the automation, the more expensive it is per customer inquiry.

The end result is two things. You're going to have a hard time predicting how much your monthly Gorgias invoice will be. Also, if you want Gorgias to manage customer conversations accurately, it's not going to be cheap.

The best Gorgias alternatives for customer communication

If you want to keep customer communications organized and provide an amazing customer experience, Gorgias can miss the mark, but these alternatives don't. These are some of the best competitors in the market today. 👇

1. Featurebase ✨

Featurebase is a modern & affordable Grogias alternative that combines AI-powered support, feedback, documentation, surveys, and changelogs into a single platform for startups. It's loved by thousands of support teams from companies like Lovable, Raycast, and Beehiiv. 💫

Top features:

• Unified inbox – manage your live chat & email conversations in one AI-enchanced inbox with your whole team
• Mobile app – respond to customers, receive notifications, and unblock users on the go
• AI agent & automations – fully automate your support with AI and endless custom workflows, like extending trials, offering discounts, qualifying leads, etc.
• Messenger widget – provide AI and human support from anywhere with a customizable in-app widget
• AI-powered Help Center – a knowledge base with instant AI answers that can be multilingual and private
• Feedback portal & roadmaps – centralize & keep track of all customer requests in one place, and show a public roadmap
• Product updates – publish and schedule release notes, push in-app notifications, and automatically email users
• Embedded surveys – run multi-step NPS, CSAT, or custom surveys targeted by user behavior or events
• Integrations – Slack, Linear, Jira, Discord, HubSpot, and many more

How it’s better than Grogias: Unlike Grogias, which is expensive and limited to customer support, Featurebase enables you to replace all your customer-facing tools by bringing your omnichannel support, help center, product updates, and feedback collection together in one place, providing powerful ecosystem advantages in modern support.

Pricing: Featurebase offers a generous Free plan, which includes unlimited support conversations. The paid plans start at $29 per user per month + $0.29 for every successful AI resolution. You can start for free without a credit card, so there's no downside to trying it. 👇

✨ Automate your support with the fastest AI-enhanced Inbox today →

2. Help Scout

Help Scout is a customer support tool focused on simplicity and personalization. It’s built for small and mid-sized teams that want to maintain a friendly, human touch in customer interactions.

Top features

• Shared inbox: Manage email-based customer conversations with ease.
• Beacon widget: Add live chat, contact forms, and knowledge base links.
• Knowledge base: Create a self-service help center.
• Customer profiles: View interaction history and context alongside tickets.
• Collaboration tools: Use notes, mentions, and collision detection to stay organized.

How it’s better than Gorgias: Help Scout offers a cleaner, simpler experience for small teams, while Gorgias is built around e-commerce macros and integrations. It’s better suited for support teams that prioritize conversation quality over automation depth.

Pricing: depends on the number of contacts helped. For up to 100 contacts, it's free. For more contacts, prices start at $50 per month.

3. Zendesk

Zendesk is one of the most well-established customer support tools, offering advanced automation and enterprise-level scalability. It’s designed for companies that need a unified platform for complex support operations.

Top features

• Advanced ticketing system: Manage high volumes of requests across channels.
• AI and automation: Use bots and workflows to accelerate responses.
• Knowledge base: Build internal and external help centers.
• Reporting & analytics: Track KPIs, customer satisfaction, and agent efficiency.
• Integrations: Connect with thousands of third-party apps in the Zendesk Marketplace.

How it’s better than Gorgias: Zendesk isn’t tied to any specific platform, unlike Gorgias, which focuses on Shopify and e-commerce. It’s a stronger choice for large teams and enterprises that need deep customization and advanced reporting.

Pricing: Zendek's pricing starts at $19 per agent per month.

4. Freshdesk

Freshdesk is a cloud-based helpdesk platform that brings together email, chat, and social support in one place. It’s suitable for companies of all sizes, offering a balance of usability, automation, and scalability.

Top features

• Omnichannel ticketing: Manage customer messages from email, chat, and social media channels.
• AI-powered bots: Automate repetitive queries with Freddy AI.
• SLA management: Set deadlines and escalation rules for ticket resolution.
• Collaboration tools: Share notes and updates internally for better teamwork.
• Marketplace integrations: Connect Freshdesk with CRM, analytics, and productivity tools.

How it’s better than Gorgias: Freshdesk supports more industries and communication channels, and Gorgias is limited to e-commerce use cases. It’s a better fit for growing teams that need structured ticketing and automation at a lower price point.

Pricing: Freshdesk's pricing starts at $15 per agent per month.

5. Front

Front is a customer communication platform that merges email, chat, and social channels into a shared inbox. It’s a great fit for teams that prefer working from an email-style interface but need collaboration and automation features.

Top features

• Shared inboxes: Manage all customer emails and messages collaboratively.
• Workflow automation: Automatically assign, route, and prioritize conversations.
• Internal comments: Tag teammates and discuss messages privately.
• CRM context: Access customer details and past interactions alongside messages.
• Analytics dashboard: Track productivity, response times, and SLAs.

How it’s better than Gorgias: Front is more flexible for non-e-commerce teams that want to manage customer communication beyond Shopify or WooCommerce. Gorgias is limited to online store use cases, while Front fits any business that runs on shared inboxes.

Pricing: Front's pricing starts at $25 per seat per month for up to 10 seats.

6. Kustomer

Kustomer is a customer service CRM that unifies every customer interaction across channels in one timeline. It’s built for teams that want to combine support operations with CRM-level context and automation.

Top features

• Unified customer timeline: View every message, order, and interaction in one place.
• Omnichannel support: Handle emails, chat, voice, SMS, and social messages from a single inbox.
• Automation workflows: Route, tag, and resolve tickets automatically.
• CRM capabilities: Store customer data and track purchase history.
• Analytics & insights: Monitor agent performance and support trends.

How it’s better than Gorgias: Kustomer goes beyond e-commerce support by combining CRM and helpdesk features. While Gorgias focuses on Shopify integrations, Kustomer offers a complete 360-degree customer view across industries.

Pricing: Kustomer's pricing starts at $89 per seat per month, with AI features costing extra.

7. Intercom

Intercom is a conversational support platform that blends live chat, automation, and in-app messaging. It’s ideal for SaaS and e-commerce teams that want to combine customer service with proactive engagement.

Top features

• Business Messenger: Chat with users on your site or app in real time.
• AI chatbots: Automate responses, qualify leads, and triage support requests.
• Help center: Create a self-service portal for customers.
• Product tours: Guide new users with interactive onboarding flows.
• Integrations: Connect with tools like Shopify, Salesforce, and HubSpot.

How it’s better than Gorgias: Intercom supports a wider range of use cases beyond e-commerce, offering advanced automation and in-app engagement tools. Gorgias is limited to support workflows, while Intercom combines customer retention and communication in one platform.

Pricing: starts at $29 per seat per month and AI tools cost extra.

8. Tidio

Tidio is a live chat and chatbot platform that helps businesses connect with customers instantly. It’s a great option for e-commerce and small business teams that want to automate simple conversations and stay available in real time.

Top features

• Live chat widget: Add a customizable chat window to your website or store.
• AI chatbots: Automate common questions and guide customers through checkout.
• Multichannel inbox: Manage chats, emails, and social messages together.
• Visitor tracking: See who’s on your site and start proactive conversations.
• Mobile apps: Stay connected to customers while on the go.

How it’s better than Gorgias: Tidio is simpler, more affordable, and quicker to set up. While Gorgias is built mainly for Shopify users, Tidio works well across different platforms and adds chatbot automation without complex configuration.

Pricing: Tidio's pricing starts at $24.17 per month for 100 billable conversations. AI features can be added separately.

9. RichPanel

Richpanel is a customer service platform built for e-commerce businesses. It combines live chat, self-service, and automation tools to help support teams handle more tickets with fewer agents while maintaining a personal touch.

Top features

• Self-service portal: Let customers track orders, request returns, and solve common issues without contacting support.
• Omnichannel inbox: Manage conversations from email, chat, WhatsApp, and social media in one place.
• Shopify and WooCommerce integrations: View order details and customer history directly within each chat.
• Automation rules: Use pre-set workflows to route tickets and trigger follow-ups.
• Performance analytics: Track resolution times, agent workloads, and CSAT scores.

How it’s better than Gorgias: Richpanel focuses on self-service and automation, helping e-commerce stores reduce ticket volume. While Gorgias emphasizes macros and replies, Richpanel goes further with customer-facing workflows that cut repetitive requests.

Pricing: starts at $69 per user per month (Growth plan).

10. ProProfs Live Chat

ProProfs Live Chat is a simple, affordable tool that helps businesses connect with customers in real time. It’s ideal for small and mid-sized companies that want to offer quick responses without complex setup or heavy integrations.

Top features

• Customizable chat widget: Add live chat to your website with your own branding.
• Chat routing: Automatically assign chats to the right agents or departments.
• Canned responses: Reply faster with pre-written message templates.
• Visitor tracking: See who’s browsing your site and start proactive chats.
• Reports and analytics: Measure chat volume, agent performance, and response times.

How it’s better than Gorgias: ProProfs Live Chat focuses on real-time engagement and simplicity, while Gorgias leans heavily toward e-commerce integrations. For teams that want fast, affordable live chat without being tied to a specific platform, ProProfs is a more flexible option.

Pricing: starts at $19.99 per agent per month.

11. Kayako

Kayako is a customer support platform that gives support teams a unified view of every customer interaction across email, chat, and social media. It’s built for teams that want to provide personalized support without managing multiple systems.

Top features

• Unified inbox: Combine conversations from email, chat, and social channels.
• Customer journey view: See a complete timeline of interactions for every customer.
• Automation workflows: Route, prioritize, and escalate tickets automatically.
• Collaboration tools: Use internal notes and shared views to coordinate responses.
• Help center: Build a self-service portal to reduce repetitive questions.

How it’s better than Gorgias: Kayako offers broader support coverage beyond e-commerce, with stronger tools for tracking the entire customer journey. Gorgias is optimized for online stores, while Kayako fits a wider range of industries.

Pricing: there is only one plan at $79 per month.

12. HappyFox

HappyFox is a helpdesk software that centralizes customer support across email, chat, and social channels. It’s designed for teams that want to simplify ticket management while maintaining strong automation and reporting capabilities.

Top features

• Omnichannel ticketing: Handle customer queries from email, social media, chat, and phone in one place.
• Automation rules: Assign, prioritize, and escalate tickets automatically.
• Canned responses: Save time by using reusable templates for common queries.
• Self-service portal: Build a knowledge base with FAQs and articles.
• Reports and analytics: Track response times, agent workload, and customer satisfaction.

How it’s better than Gorgias: HappyFox offers broader channel support and is not limited to e-commerce platforms like Gorgias. It’s a better choice for businesses outside the e-commerce space that need strong automation and team management tools.

Pricing: HappyFox's pricing starts at $21 per agent per month.

13. Gladly

Gladly is a modern customer service platform built around people, not tickets. It gives agents a complete view of every customer interaction across channels, making it ideal for retail, travel, and lifestyle brands that value relationship-driven support.

Top features

• Unified customer view: See every conversation across email, SMS, chat, and social in one timeline.
• Voice and SMS support: Handle calls and texts directly from the same dashboard.
• Customer profiles: Store purchase history and preferences for personalized service.
• Self-service tools: Create branded FAQs and chat widgets for instant answers.
• Reporting and analytics: Measure agent performance and customer satisfaction in real time.

How it’s better than Gorgias: Gladly provides a complete omnichannel experience that extends far beyond e-commerce. While Gorgias focuses mainly on Shopify and online stores, Gladly offers more flexibility for businesses that want phone, SMS, and social support in one place.

Pricing: there is no publicly available pricing.

Conclusion

The general reviews on Gorgias are pretty favorable, but it does have a few downsides that cannot be neglected. If you can live with the dodgy analytics and reporting, the pricing model is definitely something that will have you scratching your head. But why settle for a subpar tool in the first place?

Featurebase is a modern Grogias alternative with an affordable AI-powered live chat & help center. It comes with a mobile app, omnichannel support, custom automations, and much more. It's loved by thousands of companies like Lovable, Polymarket, and Raycast.

What's best is that it comes with a Free plan and unlimited free AI resolutions, so there's no downside to trying it out! 👇

✨ Start today and get the fastest AI-powered inbox & knowledge base →