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The modern Salesforce Service Cloud alternative for human and AI customer service

The complete support suite for your team and AI. Resolve up to 80% of support with AI and turn every conversation into a product signal.

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Help DeskAnswer every channel in one inbox, with AI and your team in the same conversation.Learn moreExplore Help Desk
Help Desk

The complete help desk for your team and AI

Explore Help Desk

  1. Automate repetitive work and get more done with the team you have.

    AI inbox

  2. Resolve complex issues with tickets your whole team can collaborate on.

    Tickets

  3. Track your team and AI performance in one report to see what to improve.

    Reports

Automate repetitive work and get more done with the team you have.

AI inbox

Resolve complex issues with tickets your whole team can collaborate on.

Tickets

Track your team and AI performance in one report to see what to improve.

Reports

Intelligent routing with SLAs

Assign by team, round robin or workload, with SLAs per customer plan.

Full customer context

Plan, spend, past conversations and requests, synced from your CRM.

Fibi, your AI agent

Automate up to 80% of support with Fibi, our AI agent

Start for freeMeet Fibi AI

  1. Fibi learns from your help center, docs, files and Q&A snippets, and answers multi-step questions with its sources.

  2. In the Messenger on your site, in email and in Slack. One agent, one set of answers.

  3. Fibi calls your APIs to extend trials, update billing and more. Your procedures set what it may do, and it hands over to your team when a case needs a person.

  4. See how Fibi handles every conversation. It finds the gaps in your content and writes the fix.

ā€œFeaturebase solves more than 80% of our support queries with AI. The answers are so perfect it feels like magic.ā€Umar Khan, Co-founder at SocialBu

ā€œFeaturebase's AI bot is amazing - it handles more than 60% of our support requests without needing a human agent to step in.ā€Ruba Aramouny, Co-founder at Voxiplan

ā€œHaving all of our support in one place and automating responses, saves us and our customers a ton of time.ā€Clayton Combe, Co-founder at Scenario

Proactive support

Go beyond regular support help customers before they ask

Explore proactive support

  1. Guide users to their goal with product tours, and set them up for success before they ever need support.

    Product tours

  2. Reach the right customers with targeted journeys based on what they do in your app, like visiting your upgrade page.

    Workflows

  3. Share important news across channels, from product updates to outages, so everyone is up to date.

    Outbound

  4. The Customer Portal gives customers one place to find answers, follow their requests and see your updates.

    Customer Portal

Guide users to their goal with product tours, and set them up for success before they ever need support.

Product tours

Reach the right customers with targeted journeys based on what they do in your app, like visiting your upgrade page.

Workflows

Share important news across channels, from product updates to outages, so everyone is up to date.

Outbound

The Customer Portal gives customers one place to find answers, follow their requests and see your updates.

Customer Portal
ā€œFeaturebase has become an essential part of how we build at Elementor, and I couldnā€™t imagine going back to the way things were before.ā€
Ido NavarroProduct Manager at Elementor

Connect with your favorite tools

Connect Featurebase with your favorite tools in just a few clicks, with new integrations added constantly.

SlackLinearClickUpSalesforceGrainGranolaCursorClaude
IntercomJiraAzure DevOpsFathomGongDiscordSegmentChatGPT
ZendeskGitHubHubSpottl;dvFirefliesZapierFeaturebase MCPVS Code
Browse all integrations

Built for support at scale. Ready for your next stage of growth.

Customer issues
30M+
Countries
186+
Customers
1,600+
Uptime
>99.99%

Your customer data, protected

Talk to salesExplore security
  • SOC 2 Type II
  • GDPR
  • CCPA

Trusted by fast-growing software companies.

Read customer stories
ā€œFeaturebase completely changed how we work. Now everyone knows what customers really need.ā€
Awni ShamahStaff Product ManagerRead the story
ā€œFeaturebase helps us turn customer support into actionable items for our product roadmap, which has been very effective.ā€
Gabriel FerrazFounder

Simple, transparent pricing. No sales calls. Start today.

See pricing
per seat / month, billed yearly10-day free trial. No credit card required.
From$29
per AI resolutionOnce, only when Fibi fully resolves it by itself.
$0.49
customers & ticketsOn every plan.
Unlimited

Frequently asked questions

What is the best Salesforce Service Cloud alternative?

Featurebase is the modern Salesforce Service Cloud alternative for software companies: an AI help desk where Fibi, our AI agent, answers first and your team handles the rest in one inbox for live chat, email, Slack, Microsoft Teams and WhatsApp. The Help Center, feedback boards and changelog come in the same product.

Is there a free Salesforce Service Cloud alternative?

Yes. Start with the Free plan: live chat, the inbox, ticketing and the mobile app are on every plan. Email support, Fibi and Copilot start on Growth; Slack, round robin and SLAs are on Professional. See pricing.

Can I switch from Salesforce Service Cloud to Featurebase?

Yes, you can:

  • For support data - we have automatic help center importers from many popular support platforms, including Intercom, Zendesk, and Crisp. Read more here.
  • For feedback data - we support automatic migration from Canny, Productboard, Frill, and Beamer, among others. You can also import feedback via a CSV file. Read more here.
Can I try Featurebase next to Salesforce Service Cloud?

Yes. Start on the free plan or the 10-day trial, import your help center, test Fibi on real questions, and move your channels when you are ready.

How is Featurebase different from Salesforce Service Cloud?

Featurebase is more than a help desk. The same workspace has an AI-powered help center, feedback collection with a public roadmap, a changelog for product updates, and many integrations.

Which channels can I support my customers on?

Live chat in your website or web app, email, Slack (including Slack Connect channels), Microsoft Teams and WhatsApp. Everything funnels into one inbox, so your team never switches between tools. Your team can also reply from the iOS and Android apps.

What is Fibi AI, and how is it different from Copilot?

Fibi, our AI agent, talks to your customers and resolves conversations on its own ($0.49 per resolution). Copilot helps your teammates in the inbox: it catches you up on a conversation, researches answers in your help center, past conversations and, with Cursor, your code, and drafts replies in your tone. See Fibi AI Agent.

How does assignment work?

Each team chooses manual assignment, round robin, or balanced (the teammate with the fewest open conversations). Away teammates are skipped, and you can set a limit per teammate. Workflows can route a conversation to the right team first.

What can an SLA measure?

First response time, next response time and time to close. SLAs count your office hours and pause while a conversation is snoozed or waiting on the customer.

Can I turn a conversation into a ticket?

Yes. Convert it in one step and the customer keeps replying in the same chat. Each ticket type has its own form and statuses, and the customer gets every status change by email. See Tickets.

Try the best Salesforce Service Cloud alternative for free.

Join 1600+ modern software companies automating their support with Featurebase across all channels.

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