Top 9 Anonymous Feedback Tools for Unbiased Insights

Imagine you work with a boss who has really bad breath. Every time they walk by your desk, it smells like a pair of gym socks on a hot July afternoon. 😭

How would you tell them their breath could knock out a toddler without insulting them? By doing it anonymously, of course.

Anonymous feedback lets people share their honest opinions without fear of retaliation or a negative reaction. Whether it's your employees or customers this, often negative feedback, can be amazing fuel for growth.

However, collecting anonymous feedback can be easier said than done, with many moving parts. Today, we show you some of the best tools to collect anonymous feedback from customers or employees. 👇

Tl;dr - Here are the 9 best anonymous feedback tools

1. Featurebase - Best overall modern & affordable anonymous feedback tool
2. Typeform - Flexible drag & drop form builder, poor management features
3. Survicate - Best for only surveys, has anonymous options as well
4. SurveyMonkey - Enterprise survey platform
5. Google Forms - Simple free option for basic anonymous feedback needs
6. Jotform - Versatile forms for feedback, payments, and document management
7. Poll Everywhere - Real-time feedback during presentations with polls and Q&As
8. Frill - Straightforward tool with anonymous feedback boards
9. ZonkaFeedback - Classical survey platform that can be used for anonymous feedback

But first, let's quickly see why even bother collecting anonymous feedback. 🔎

Why is it important to collect anonymous feedback?

Associating each feedback item with a face and a name is very valuable. However, in some situations, it is even more valuable to gather anonymous feedback instead.

Here are some reasons to consider anonymous feedback collection in your business:

1. You get honest feedback

When they don't have to face the consequences of speaking the truth, most people will pour their heart out onto a screen. Collecting anonymous feedback is an excellent way to hear the ugly truths people are usually afraid to say. This is especially true with employee feedback, where people may be afraid to talk down on their managers.

2. Reduces fear of repercussions

When you gather anonymous employee feedback, your team knows that whatever they write, they will not face any consequences. There is no fear of retaliation from managers or peers, resulting in honest feedback that can uncover burning issues.

You can never be too obvious, of course... 😆

3. Uncovering hidden problems

When you enable anonymous responses, you'll find out what people shove under the carpet—the real problems that no one wants to talk about. In other words, problems that typical feedback forms would never be able to reveal.

4. You improve engagement and morale

Using anonymous feedback tools shows your customers and your team that you listen. Paying attention to customer and employee feedback can increase engagement, loyalty, and overall satisfaction.

5. Promotes innovation

Both employees and customers can hide what they think because they fear the idea will be shot down for some reason. Anonymous feedback tools offer them a way to share unconventional or unrealistic ideas. An anonymous feedback process facilitates new ideas from unlikely sources.

6. Enables data-driven decision-making

Imagine trying to determine whether a new feature is a success or not. An anonymous feedback survey will give you more honest insights than an email in which someone replies with their name and company. The feedback is unfiltered and raw, which is ideal for making important business decisions.

Top anonymous feedback tools to try in 2025

Whether you want to distribute anonymous feedback surveys to your employees or customers, there is a tool for the job. Depending on your needs, budget, required integrations, and more, you'll find a tool for collecting anonymous feedback on our list below. 👇

1. Featurebase

Featurebase (👋 that's us) has all the necessary tools to get anonymous feedback from your customers and employees. You can gather feedback from your website or app, through email, in live chat, and in just about any place where you can copy and paste a link.

The key features include:

• Embeddable feedback forms
• A feedback forum where everyone can suggest & discuss ideas anonymously
• Different surveys
• AI-based feedback categorization, prioritization, and summaries
• Anonymous voting on new ideas
• Single Sign-On

Featurebase is perfect for collecting both customer and employee feedback while keeping it anonymous. Your team members and customers can give honest opinions on different feedback boards.

It comes with a free plan and affordable pricing starting from just $49/month. The onboarding is incredibly quick and doesn't require a credit card, so there's no reason not to try it!

✨ Start collecting anonymous feedback with Featurebase for free →

2. Typeform

Typeform is a similar tool to Google Forms—a tool with a drag-and-drop builder that lets you create surveys that look great on any device. It can be used to gain valuable customer insights or to run customized surveys internally and get anonymous feedback.

Besides its sleek design, Typeform stands out with:

• Customizable anonymous surveys
• Feedback forms
• Quiz maker
• Integrations with CRMs and communication tools

There is a free plan with ten questions and ten responses. Paid plans start at $25 per month.

3. Survicate

Surveys come in various shapes and forms, and Survicate has almost all of them. This tool covers the most popular survey types (NPS, CSAT, CES) and templates for common surveys. Whether you want to collect anonymous employee feedback or reach out to customers, Survicate helps you get started in minutes.

Top features include:

• Hundreds of survey templates to choose from
• Easy drag and drop builder for new surveys
• Conditional logic
• In-app, email, live chat, text surveys

You can get up to 25 responses per month for free. For more than that, you'll have to get a paid plan, starting at $99 per month.

4. SurveyMonkey

SurveyMonkey is one of the original tools for online surveys, but its reputation is not the only reason it's a good option. In addition to the traditional survey format, it offers a few powerups that make it suitable for anonymous feedback, among other things.

Top features include:

• AI-powered survey builder
• Form builder
• 100+ integrations with various apps and platforms

SurveyMonkey plans start at 30EUR per user per month, but you have to purchase three plans just to get started. In other words, this is one of the pricier anonymous feedback tools.

5. Google Forms

One of the best free anonymous feedback tools, Google Forms, is the best choice for complete beginners. It's completely free, easy to use, and integrates with the rest of Google's tool stack.

Google Forms is good for anonymous feedback because:

• It has a good number of templates to get you started
• Answers are all stored in Google Sheets for easy review and export
• There's a variety of question types
• It's very easy to use

On the downside, it doesn't offer customizable feedback forms to the extent that most other tools do. However, it's still the ultimate free anonymous feedback software.

6. Jotform

Jotform helps businesses build powerful online forms to capture customer feedback, get information, accept payments and more. It's the ideal tool for businesses that want more than just capturing valuable feedback. For marketing, sales, demand generation, employee engagement and more, Jotform fits the bill.

Its valuable features include:

• Numerous form templates (for different formats such as apps, tables, cards, workflows and more)
• Conditional logic for survey responses
• Integrations with Teams, Slack, Mailchimp and a variety of other platforms
• Document management and signatures
• And many others

You can get Jotform for free for up to five forms and 100 submissions per month. Paid plans start at $34 per month.

7. Poll Everywhere

If your use case if collecting constructive feedback during presentations and videos, Poll Everywhere might be your best choice. This app is built with two target audiences in mind: higher education and enterprise businesses. It allows meeting participants to provide honest feedback and for you as a business, to sort and analyze that feedback with ease.

Main features include:

• Variety of formats: polls, surveys, Q&As, word clouds and others
• Employee feedback visualization and analysis
• Enterprise-grade data security, with ISO 27001 and SOC2 Type 2 compliance
• Attendance management feature for meetings

There is a free plan but it's not very useful because only one person can use it. Paid plans start at $10 per user per month.

8. Frill

Frill is a user-friendly feedback tool that offers a clean and minimalistic interface, making it a good fit for smaller teams with simple anonymous feedback needs. While it provides essential features like anonymous feedback boards, its analysis and management capabilities are limited.

Frill's key features:

• Anonymous feedback boards
• Feedback collecting widget & changelog popups
• Feature voting
• Custom domain

Frill’s pricing starts at $25/month for up to 50 active ideas. Plans scale up to $349/month for unlimited feedback and advanced features like SOC2 compliance and white labeling, all with a 14-day free trial.

Check out these top Frill alternatives →

9. ZonkaFeedback

ZonkaFeedback is an AI-driven customer experience and survey platform that collects anonymous feedback. It supports typical survey formats, offline kiosks, and specialized surveys for CRMs like Salesforce.

Some useful features include:

• NPS, CSAT, CES, and other popular survey formats
• In-product and website feedback
• Offline kiosks, mobile forms
• Integrations with numerous CRMs, communication and collaboration apps
• AI analytics for feedback analysis for intent and urgency

You can get ZonkaFeedback for free for one user. Paid plans start at $49 per month, which is good for up to 250 responses.

Tips for collecting anonymous feedback

It's not as easy as selecting the right anonymous feedback tool, asking a few questions, and calling it a day as you wait for answers to come in. Here are a few tips for collecting anonymous feedback, the easy way.

• Communicate anonymity assurances: explain that the goal is to collect honest feedback, not to retaliate or identify anyone who disagrees with the company
• Choose easy-to-use tools: completing an anonymous survey should be as easy as sending an email
• Ask clear and specific questions: to collect unbiased feedback that moves the needle, ask short questions that are easy to understand
• Mix qualitative and quantitative questions: ask open-ended questions, as well as those with a multiple choice option, for balanced feedback data
• Encourage a regular feedback cadence: make it a habit of collecting feedback anonymously every month or quarter to show employees or customers that it's not a one-time thing
• Close the feedback loop: once you collect feedback and implement changes, inform all of the participants about the changes you made
• Include an "anything else" option: sometimes, the participants want to provide feedback on items you have not even thought of, so give them the option of speaking their minds
• Consider multiple channels for feedback: email, in-app feedback, live chat, SMS... The best anonymous feedback tools allow you to gather feedback across different platforms
• Keep surveys short and focused: too many questions in anonymous surveys can lead to survey fatigue, and participants may drop out before the completion

Couple these with the best anonymous feedback tools, and you can collect employee or customer feedback that makes an impact.

Conclusion

By this time, we hope you're still not thinking, "Why does anonymous feedback matter?" It's one of the most valuable ways to get critical feedback from customers or employees. When those audiences can provide critical feedback without fearing negative consequences, you get genuine opinions that make a difference for your business.

Featurebase is a modern feedback tool that helps you collect anonymous feedback both from customers and employees. You can create your company's feedback forum where stakeholders can anonymously suggest ideas and vote on them. We also offer surveys, in-app widgets, changelogs, and much more.

Featurebase comes with affordable pricing and a free plan, so there's no downside to trying it out!

✨ Start collecting & managing anonymous feedback with Featurebase for free →