Featurebase Blog

A blog about building SaaS & helping product managers find ideal tools for success.

Founder Stories Customer Feedback Product Management Roadmapping Comparisons

10 Great Customer Feedback Examples You Can Learn From in 2024

Feedback comes in all shapes and forms and finding gold nuggets can be difficult. Here are some customer feedback examples to guide your feedback strategy.

Mile Zivkovic

Aug 30th 2024

Active vs passive customer feedback for SaaS.

Active vs Passive Customer Feedback: Which Works Better for SaaS?

Can't decide whether to collect active or passive customer feedback—or both? This guide breaks down the benefits of each method and shows you how to use them together to maximize your SaaS success.

Hamza Zakir

Aug 30th 2024

A guide on continuous feedback for SaaS startups.

Continuous Feedback for SaaS (a Step-by-Step Guide)

Collecting feedback from employees and customers should not be a one-off interaction. Here is how your product can benefit from continuous feedback.

Mile Zivkovic

Aug 22nd 2024

A guide on what are feedback boards and how to use them.

What are Feedback Boards and Why Use Them in SaaS Product Management?

Feedback boards help SaaS startups gather, organize, and act on user feedback. Learn how these invaluable feedback collection tools work and how to set them up to collect actionable feedback for your product.

Hamza Zakir

Aug 20th 2024

Real-time customer feedback guide for SaaS.

Real-Time Customer Feedback: Definition, Benefits, and Best Practices for SaaS

Want accurate insights into your customers’ behavior to help you make better SaaS products? You’re at the right place! Learn about the power of real-time customer feedback and how to collect it effectively.

Hamza Zakir

Aug 2nd 2024

15 Bug Report Templates to Boost Your QA Process

Bug reports are essential for identifying and resolving product issues, but they often lack clarity without the right template. In this post, we’ll guide you through the best templates to use and how to implement them effectively, helping you create clear, actionable bug reports for your product.

Hamza Zakir

Jul 25th 2024

Collecting customer feedback with google forms - step by step guide.

How to Collect Customer Feedback with Google Forms

Google Forms is an awesome user-friendly tool for collecting customer feedback without any cost. In this guide, we’ll show you how to make the most of Google Forms, explore its limitations, and suggest some popular alternatives.

Mile Zivkovic

Jul 24th 2024

How to collect feature requests with Jira.

How to Use Jira for Feature Requests (and Why it’s a Bad Idea)

Jira is one of the most popular tools for building products and facilitating collaboration in product teams. However, do not use Jira for feature requests.

Mile Zivkovic

Jul 19th 2024

Product Feedback Forms: Best Examples and Top Tips

A product feedback form is an efficient way to gather your customers’ thoughts. But there are certain rules on how to get it right - we’ll show you today.

Mile Zivkovic

Jun 27th 2024

Feature request template blog illustration.

Top 5 Feature Request Templates for SaaS + Complete Guide

Learn how the right feature request template can streamline feedback and drive improvements in your SaaS product. Here are the best templates and essential tips to help you gather valuable user insights.

Hamza Zakir

Jun 27th 2024

Customer Feedback Strategy for SaaS in 6 Easy Steps

A solid customer feedback strategy is vital for keeping your SaaS competitive and meeting customer needs. Learn how to build an effective feedback strategy in 6 simple steps, from gathering insights to acting on them, ensuring you always improve and satisfy your customers.

Hamza Zakir

Jun 26th 2024

Customer Feedback Emails: How to Write the Best Ones with Examples + Template

In this article, we’ll show you how to write effective customer feedback emails that truly engage. Using our best practices, real-world examples, and template, you'll be ready to capture valuable insights and improve your customer experience in no time!

Hamza Zakir

Jun 19th 2024

Qualitative vs quantitative feedback comparison and guide.

Qualitative vs Quantitative Feedback: Which Should You Collect?

Which is better for your business, qualitative or quantitative feedback? The only good answer is: both. We explain why.

Mile Zivkovic

Jun 17th 2024

20 Best Customer Feedback Tools in 2024

Do you need a more efficient way to collect and manage customer feedback? Good news! In this post, we'll analyze the 20 best customer feedback tools so you can easily manage all your feedback.

Markus Palm

Jun 11th 2024

Internal Feedback: Definition, How to Collect it, and Best Tools

Internal feedback is the feedback you get from your employees about your product or service. But is it as valuable as feedback from your customers? Let’s find out.

Mile Zivkovic

Jun 9th 2024

What is a Customer Advisory Board and How to Create it?

A customer advisory board is a selection of your best customers whose feedback can fuel your business growth. Here is how you can create one.

Mile Zivkovic

Jun 9th 2024

Employee Feedback: Best Examples and How To Collect It

Employee feedback is essential for creating a thriving and productive workplace, boosting employee engagement, performance, and fostering a positive environment. Discover the best examples of feedback and learn how to collect and deliver it effectively to unlock your team's full potential.

Hamza Zakir

Jun 6th 2024

How to Organize Customer Feedback: A Practical Guide

Having a lot of feedback on your plate is a great problem to have. Today, we show you how to organize customer feedback and make sense of it.

Mile Zivkovic

Jun 5th 2024

The ultimate guide to creating an effective customer feedback system.

Customer Feedback System: The 2024 How-To Guide

Creating a customer feedback system helps everyone: the customers are happier, and you have a better product and more revenue. This is your one-stop guide to creating an effective customer feedback system.

Mile Zivkovic

May 29th 2024

Best methods and tips on how to collect customer feedback.

How to Collect Customer Feedback: Methods + Tips

Customer feedback is essential for improving your products and services and growing your business. Here are the best ways you can collect it, combined with our pro tips.

Mile Zivkovic

May 28th 2024

Customer Feedback: The Only Guide You’ll Ever Need

This is your complete A-Z guide on customer feedback. We’ll cover everything from its importance and how to collect it to the best methods for leveraging customer feedback to your advantage.

Mile Zivkovic

May 26th 2024

Collecting feature requests & bug reports with Intercom.

How to Collect & Track Intercom Feature Requests

Looking for a better way to stay on top of all the feature requests in your Intercom's live chat? You're in the right place! In this post, we'll go over the best ways you can collect and prioritize all of the feedback you get from Intercom.

Hamza Zakir

May 25th 2024

What Is a Bug Report & How to Write a Good One? (+ Best Tools)

What are bug reports, and how do you write good ones? This guide will teach you everything about bugs, including the best practices and tools to collect them with. Let's get into it!

Hamza Zakir

May 21st 2024

Top 21 Feedback Management Tools For 2024

There are loads of customer feedback tools on the market, but choosing the right one can be very difficult. In this blog we'll give you a full overview of the most popular tools so you can make an informed decision.

Bruno Hiis

May 17th 2024

10 reasons why customer feedback is crucial for businesses.

Top 10 Reasons Why Customer Feedback Is Important To Your Business

Software costs are lower than ever, and competition is getting tougher. Staying ahead is impossible without really understanding your users' needs. Find out how collecting and acting on customer feedback helps you drive product-led growth.

Markus Palm

May 17th 2024

Dealing with negative customer feedback.

How to Respond to Negative Customer Feedback (for Positive Outcomes)

Struggling with negative customer feedback? Learn to transform criticism into opportunities for growth and stronger customer relationships with effective strategies & examples. Let's get into it!

Hamza Zakir

May 16th 2024

11 types of different customer feedback and how to collect them.

11 Types of Customer Feedback: How to Collect & Manage Effectively

Knowing how to collect and manage the 11 most popular customer feedback types can make a big difference for your business. In this blog we'll give you a complete overview of the entire topic, from collection to pro tips.

Bruno Hiis

May 16th 2024

Full customer feedback management guide with best tool.

Customer Feedback Management Guide (+ Best Tools)

Managing customer feedback can be overwhelming, but it doesn't have to be. This guide will show you the process and best tools to turn feedback into actionable insights, driving product success and customer loyalty.

Markus Palm

May 14th 2024

How to track customer feedback blog cover

How to Track Customer Feedback and Feature Requests: Your Step-by-Step Guide

Tracking customer feedback at scale can be exhausting but with the right methods, it's easier than you think. This guide will give you a detailed overview of the entire subject and share actionable advice to take back control of your feedback-tracking game.

Bruno Hiis

May 12th 2024

The Art of Saying No to Feature Requests: A Guide for Product Teams

A huge part of prioritizing feature requests is saying no to the wrong ones. In this post, we've covered the best methods to do so effectively, ensuring your customers stay happy. Let's get into it!

Hamza Zakir

May 8th 2024

Illustration for the top 10 free feature tracking tools in 2024.

The 10 Free Feature Tracking Tools in 2024

Want a free feature tracking tool with in-app widgets and voting boards? In this post, we've listed all of the best feature request tools that'll get you started. We analyzed their pros and cons, so you don't have to. Let's dive in!

Markus Palm

Mar 24th 2024

Definition and meaning of feature requests.

What Are Feature Requests? The Complete Guide for SaaS

In this post, we'll cover everything you need to know about feature requests. You'll learn the best ways to collect and prioritize them, as well as get useful tool recommendations to make your life easier. Let's get started!

Markus Palm

Mar 24th 2024

Top 7 Alternatives to NPS for Startups to Measure Customer Experience

Looking for NPS alternatives to better measure your customer satisfaction? In this blog, we'll go over the 7 top customer experience KPIs that you can use together or instead of NPS. Let's get into it!

Markus Palm

Mar 18th 2024

Feature Voting - Why Should You Use It & Pro Tips

Feature voting is one of the most simple yet powerful ways to prioritize feature development. In this article, we'll give you a full overview of what it is and share advanced tactics for setting up and using a feature voting tool.

Bruno Hiis

Mar 14th 2024

Illustration for the blog about what is Net Promoter Score and how to use it.

What Is Net Promoter Score (NPS) and How To Use it?

Looking to turn your customers into vocal brand advocates? Here, you'll find everything you need to know about Net Promoter Score (NPS). We'll go over how to calculate, interpret, and act on your NPS to increase customer satisfaction. Let's get started!

Markus Palm

Mar 13th 2024

Illustration for the top 15 bug tracking tools for startups.

Top 15 Bug Tracking Tools for Startups in 2024

Want a modern and powerful bug tracking software? In this post, I've listed all of the top tools that offer the best bang for your buck. I analyzed their pros, cons, and pricing, so you don't have to. Let's dive in!

Markus Palm

Mar 10th 2024

Illustration for the article about customer feedback analysis for startups.

Customer Feedback Analysis for Startups (Step-By-Step Guide)

Drowning under feedback? In this post, you'll find an effective step-by-step guide to analyzing customer feedback for your startup. Let's get into it!

Markus Palm

Mar 10th 2024

What is User Feedback and how to collect it?

Researching user feedback and ways to collect it? We'll give you a comprehensive overview of the topic with real-world examples and showcase the best ways to capture feedback.

Bruno Hiis

Mar 9th 2024

Illustration for the blog about the differences between bugs and features.

Bug vs feature: What's the difference and which to prioritize?

Struggling to decide what to fix or build next? In this post, we'll tackle the common product dilemma: is it a bug or a feature, and which should you prioritize? Tag along for practical strategies and case studies to drive your product forward effectively!

Markus Palm

Mar 5th 2024

Illustration for the complete guide of announcing product updates effectively.

How to announce product updates & new features successfully (with examples & templates)

Announcing product updates is essential to increase new feature adoption. This guide will show you how to create effective product announcements that keep your users informed and engaged. This is your last stop for everything you need to know about product updates.

Markus Palm

Mar 4th 2024

Illustration for the complete guide of release notes.

What are release notes and why do you need them? (Examples & Templates)

Communicating product updates is crucial to increase new feature adoption. This guide will show you how to create release notes and changelogs that keep your users informed and engaged. This is your last stop for everything you need to know about release notes.

Markus Palm

Mar 3rd 2024

Illustration for the list of the best free changelog tools in 2024.

Top 10 Free Changelog Tools for SaaS in 2024

Want a modern and affordable changelog tool for release notes? In this post, we've listed all of the top choices that offer the best bang for your buck. We analyzed their pros, cons, and pricing, so you don't have to. Let's dive in!

Markus Palm

Feb 29th 2024

What is a customer feedback loop illustration

Customer feedback loop: What is it, and how to create one that succeeds?

In today's crowded markets, delivering a standout customer experience is crucial. In this article, we'll give you a comprehensive overview of what a customer feedback loop is and show how to set up a successful one that turns your regular users into superfans.

Bruno Hiis

Feb 28th 2024

Collecting In-App Feedback: The Ultimate Guide + 10 Best Tools

What is in-app feedback, and why should you start collecting it? This is the only complete guide you'll ever need to get started with in-app feedback for your startup. We'll go over the different methods, tools, and best practices, so let's get started!

Markus Palm

Feb 22nd 2024

Top 10 Feature Voting Tools for SaaS Companies in 2024

Choosing the right feature voting tool is crucial if you are looking to uncover the most impactful user-requested features. Our guide covers the top 10 tools of 2024, showcasing their benefits, limitations, and costs, so you can pick the perfect tool for your company.

Bruno Hiis

Jan 28th 2024

Illustration for the best 14 feature request tools in 2024.

Top 14 Feature Request Tools for 2024

Are you drowning under feature requests and don't have a great system in place to manage it all? Good news! In this blog post, we'll explore the 14 best feature request software tools so you can stay on top of all your product feedback with ease.

Bruno Hiis

Jan 22nd 2024

Illustration for best product feedback software tools blog.

Top 7 Product Feedback Software Tools in 2024

In this review, we'll be revealing the top product feedback software solutions for 2024. Learn what to look for when choosing a tool for your needs and explore our detailed list of the best 7 solutions on the market right now.

Bruno Hiis

Apr 16th 2023

Featurebase

The simple feedback tool with feature voting for your customer feedback. Built-in the 🇪🇺.