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Helping support, GTM, and product teams build better products with guides on customer service, product management, and building startups.

Founder Stories Customer Feedback Customer Service Product Management Comparisons

Top SurveyMonkey alternatives for feedback collection.

The Best SurveyMonkey Alternatives for Startups in 2026

SurveyMonkey used to be the obvious pick for surveys. But if you’re running NPS, CSAT, or product feedback on repeat, it can start to feel like you’re paying more just to do the basics. In this guide, we’ll cover the best SurveyMonkey alternatives in 2026!

Best Customer Feedback Management Tools in 2026

The very best customer feedback management tools to help you collect, manage and analyze feedback from various channels.

Complete guide of announcing product updates effectively.

How to Announce Product Updates: A Practical Guide

A practical guide on how to announce product updates to increase adoption and user retention.

8 most important customer success roles and tasks.

8 Most Important Customer Success Roles and Responsibilities

Have you heard of customer success teams but aren't quite sure what they do? You’re not alone! This often-overlooked department could be the key to keeping your customers happy and loyal. Find out why and how!

What is Voice of Customer and the best tools to collect it.

15 Top Voice of the Customer Tools for Feedback Collection

VoC tools help you capture feedback, improve your product, and boost satisfaction. In this post, we’ll explore the 13 best VoC tools.

Best customer retention software for businesses in 2025.

10 Best Customer Retention Software to Reduce Churn (2026)

Building a great product is one thing – keeping customers around is another. Churn can quietly kill even the fastest-growing businesses if left unchecked. In this guide, we’ll cover the best customer retention tools in 2025 to help you boost loyalty, reduce churn, and grow sustainably!

Best Refiner alternatives for surveys and feedback collection.

Top Refiner Alternatives for Collecting Customer Feedback (2026)

Looking for a better value than Refiner? While it’s a solid choice for in-app surveys and segmentation, it falls short in advanced logic and broader use cases. In this post, we’ll break down the best Refiner alternatives!

NPS vs CSAT key differences and which to use.

NPS vs CSAT: Which Customer Satisfaction Metric to Use?

Unsure whether to use NPS or CSAT to gather customer feedback? While both are powerful tools, they serve different purposes–and using the wrong one can leave you with the wrong insights. Today, we’ll break down when to use each survey and how to get the most value from them.

What is a customer feedback loop illustration

What is a Customer Feedback Loop and How Does it Work?

Find out what a customer feedback loop is, why it's important, and how to close it.

Full customer feedback management guide with best tool.

What is Customer Feedback Management?

Find out what customer feedback management is, how it works and why it matters.

How to track customer feedback and feature requests.

How to Track Customer Feedback: The Complete Guide

Tracking customer feedback at scale can be exhausting but with the right methods, it's easier than you think. This guide will give you a detailed overview of the entire subject and share actionable advice to take back control of your feedback-tracking game.

The best customer feedback tools for SaaS and startups.

19 Best Customer Feedback Tools in 2026

A list of the very best customer feedback tools to help you gather insights about your product.

Top website feedback tools to embed and collect feedback.

22 Top Website Feedback Tools for 2026

A selection of the best website feedback tools to help you collect customer insights immediately on your pages.

Feature Request Template: How-to Guide + 5 Examples

Five great feature request templates you can use for collecting customer feedback today.

Best NPS alternatives for measuring customer experience.

Top 7 NPS Alternatives to Measure Customer Experience

Looking for NPS alternatives to better measure your customer satisfaction? We explore the seven best alternatives to NPS.

Customer feedback analysis for startups.

Customer Feedback Analysis: Step-by-step Guide (2026)

The full guide on customer feedback analysis: what to do and how to extract the best customer insights.

Top 15 Anonymous Feedback Tools for Unbiased Insights

The best anonymous feedback tools to help you collect honest feedback from your customers and team members.

Top 20 Website Feedback Widgets to Collect User Feedback

Get feedback directly from your website with the best website feedback widgets in 2025.

Top 17 Bug Tracking Tools for Startups in 2026

The best tools to collect and track bug reports for your SaaS product.

Responding to customer feedback with examples and templates.

How to Respond to Customer Feedback (Examples & Templates)

Struggling to keep up with the flood of customer feedback? It’s tough to respond to everyone and get it right every time. But with the right approach, you can turn every interaction into an opportunity for growth and loyalty. In this blog, I’ll show you how!

What are Release Notes? Definition, Examples & How-to Guide

Communicating product updates is crucial to increase new feature adoption. This guide will show you how to create release notes and changelogs that keep your users informed and engaged. This is your last stop for everything you need to know about release notes.

Best product feedback software tools 2025.

Top 20 Product Feedback Software Tools in 2026

A review of the top product feedback software solutions for 2025, with their pros, cons and pricing.

Best customer feedback channels for 2025.

Top 11 Customer Feedback Channels to Use in 2026

Still relying on random tweets and customer support tickets for feedback? You're missing out on gold. Without the right channels, valuable insights get lost—and so do your opportunities to build a product users love. In this guide, we break down the must-use feedback channels in 2025.

Best free changelog tools for product updates.

Top 11 Free Changelog Tools for SaaS in 2026

Want a modern and affordable changelog tool for release notes? In this post, we've listed the best free changelog software to help you communicate product changes with your user base.

Top 14 Feature Voting Tools for SaaS Companies in 2026

Choosing the right feature voting tool is crucial if you are looking to uncover the most impactful user-requested features. Our guide covers the top 10 tools, showcasing their benefits, limitations, and costs, so you can pick the perfect tool for your company.

Collecting in-app feedback and the best in-app feedback tools.

Collecting In-App Feedback: The Ultimate Guide + Best Tools

What is in-app feedback, and why should you start collecting it? This is the only complete guide you'll ever need to get started with in-app feedback for your startup. We'll go over the different methods, tools, and best practices, so let's get started!

User feedback definition, types, and tools.

What is User Feedback? Types, Tools + How To Guide

What is user feedback, and why is it essential for your business? Here is all you wanted to know about collecting, managing, and analyzing user feedback.

Feature Voting - The Ultimate Guide for 2026

Find out what feature voting is, why it's important, its pros and cons and how to implement it in your product

Best feature request tools for collecting customer feedback.

Top 14 Feature Request Tools for 2026

In this blog post, we explore the 14 best feature request software tools so you can stay on top of all your product feedback with ease.

Real-time customer feedback guide for SaaS.

What is Real-Time Customer Feedback?

Want accurate insights into your customers’ behavior to help you make better SaaS products? You’re at the right place! Learn about the power of real-time customer feedback and how to collect it effectively.

13 Best Customer Insight Tools for Collecting Customer Feedback

The very best customer insight tools for capturing customer feedback and helping you improve your products and services.

Differences between changelogs and release notes.

Changelog vs. Release Notes: Key Differences and Examples

Ever wondered about the difference between release notes and changelogs? While these terms often get used interchangeably, they serve different purposes. In this post, we’ll break down their key differences and help you decide which one to use for your product updates.

The ultimate product feedback guide for 2025.

Product Feedback: The 2026 Guide (Examples & Best Practices)

Struggling to keep your product on track without clear insights? Not collecting product feedback leads to wasted resources, frustrated users, and missed opportunities. In this guide, we’ll show you how to gather and act on feedback to build products your customers will love.

Top customer feedback questions to ask to build better products.

40 Top Customer Feedback Questions to Build Better Products

Struggling to understand what your customers really think? Asking the right questions is the key to understanding your users, improving satisfaction, and driving growth. In this post, we’ll share the best customer feedback questions and where to ask them for maximum impact.

16 Top Employee Feedback Tools in 2026

Looking for the right employee feedback tool to engage your team and enhance performance? In this post, we list the best ones, breaking down their features and pricing to help you find the ideal match. Let's dive in!

How to collect qualitative feedback, with example and templates.

Qualitative Feedback: Definition, Examples and How to Collect It

Not sure why your customers feel the way they do? Numbers alone won’t tell you. Qualitative feedback is the key to understanding them—if you know how to collect it. In this post, we'll show you how!

Feature Request Management: The Ultimate Guide for 2026

Tired of drowning in feature requests and unsure which features to build next? With the right approach, you can turn your customers' ideas into valuable product decisions. In this post, we'll discuss how and bring examples. Let's get into it!

Featurebase x Supademo integration guide illustration.

Featurebase x Supademo: Better Product Updates & Help Articles

Learn how to leverage Featurebase and Supademo to take your feature releases and product documentation to another level using interactive demos!

The best SaaS Feedback Tools for product feedback in 2025.

Top SaaS Feedback Tools for Your Product in 2026

Launching a SaaS product in 2025? You’ll need a solid feedback tool to handle everything from feature requests to bug reports. In this post, we’re covering the top tools to streamline feedback collection and keep your customers happy!

Enterprise feedback management guide and best tools.

Enterprise Feedback Management (EFM): Overview & Best Tools

Is your organization struggling to manage all the feedback pouring in from everywhere? In this post, we'll discuss why Enterprise Feedback Management is important and the best tools to use for it in 2025.

10 Great Customer Feedback Examples You Can Learn From

Feedback comes in all shapes and forms and finding gold nuggets can be difficult. Here are some customer feedback examples to guide your feedback strategy.

Active vs passive customer feedback for SaaS.

Active vs Passive Customer Feedback: Which Works Better for SaaS?

Can't decide whether to collect active or passive customer feedback—or both? This guide breaks down the benefits of each method and shows you how to use them together to maximize your SaaS success.

A guide on continuous feedback for SaaS startups.

Continuous Feedback for SaaS (a Step-by-Step Guide)

Collecting feedback from employees and customers should not be a one-off interaction. Here is how your product can benefit from continuous feedback.

A guide on what are feedback boards and how to use them.

What are Feedback Boards and Why Use Them in SaaS Product Management?

Feedback boards help SaaS startups gather, organize, and act on user feedback. Learn how these invaluable feedback collection tools work and how to set them up to collect actionable feedback for your product.

15 Bug Report Templates to Boost Your QA Process

Bug reports are essential for identifying and resolving product issues, but they often lack clarity without the right template. In this post, we’ll guide you through the best templates to use and how to implement them effectively, helping you create clear, actionable bug reports for your product.

Collecting customer feedback with google forms - step by step guide.

How to Collect Customer Feedback with Google Forms

Google Forms is an awesome user-friendly tool for collecting customer feedback without any cost. In this guide, we’ll show you how to make the most of Google Forms, explore its limitations, and suggest some popular alternatives.

How to collect feature requests with Jira.

How to Use Jira for Feature Requests (and Why it’s a Bad Idea)

Jira is one of the most popular tools for building products and facilitating collaboration in product teams. However, do not use Jira for feature requests.

Best feedback forms to collect customer feedback and feature requests.

Product Feedback Forms: Best Examples and Top Tips

A product feedback form is an efficient way to gather your customers’ thoughts. But there are certain rules on how to get it right - we’ll show you today.

Customer Feedback Strategy for SaaS in 6 Easy Steps

A solid customer feedback strategy is vital for keeping your SaaS competitive and meeting customer needs. Learn how to build an effective feedback strategy in 6 simple steps, from gathering insights to acting on them, ensuring you always improve and satisfy your customers.

Best feedback email examples and how to write good ones.

Customer Feedback Emails: How to Write the Best Ones with Examples + Template

In this article, we’ll show you how to write effective customer feedback emails that truly engage. Using our best practices, real-world examples, and template, you'll be ready to capture valuable insights and improve your customer experience in no time!

Qualitative vs quantitative feedback comparison and guide.

Qualitative vs Quantitative Feedback: Which Should You Collect?

Which is better for your business, qualitative or quantitative feedback? The only good answer is: both. We explain why.

Internal Feedback: Definition, How to Collect it, and Best Tools

Internal feedback is the feedback you get from your employees about your product or service. But is it as valuable as feedback from your customers? Let’s find out.

What is a Customer Advisory Board and How to Create it?

A customer advisory board is a selection of your best customers whose feedback can fuel your business growth. Here is how you can create one.

Employee Feedback: Best Examples and How To Collect It

Employee feedback is essential for creating a thriving and productive workplace, boosting employee engagement, performance, and fostering a positive environment. Discover the best examples of feedback and learn how to collect and deliver it effectively to unlock your team's full potential.

How to Organize Customer Feedback: A Practical Guide

Having a lot of feedback on your plate is a great problem to have. Today, we show you how to organize customer feedback and make sense of it.

The ultimate guide to creating an effective customer feedback system.

Customer Feedback System: The 2026 How-To Guide

Creating a customer feedback system helps everyone: the customers are happier, and you have a better product and more revenue. This is your one-stop guide to creating an effective customer feedback system.

Best methods and tips on how to collect customer feedback.

How to Collect Customer Feedback: Methods + Tips

Customer feedback is essential for improving your products and services and growing your business. Here are the best ways you can collect it, combined with our pro tips.

Complete guide to customer feedback collection and management.

Customer Feedback: The Only Guide You’ll Ever Need

This is your complete A-Z guide on customer feedback. We’ll cover everything from its importance and how to collect it to the best methods for leveraging customer feedback to your advantage.

Collecting feature requests & bug reports with Intercom.

How to Collect & Track Intercom Feature Requests

Looking for a better way to stay on top of all the feature requests in your Intercom's live chat? You're in the right place! In this post, we'll go over the best ways you can collect and prioritize all of the feedback you get from Intercom.

What Is a Bug Report & How to Write a Good One? (+ Best Tools)

What are bug reports, and how do you write good ones? This guide will teach you everything about bugs, including the best practices and tools to collect them with. Let's get into it!

10 reasons why customer feedback is crucial for businesses.

Top 10 Reasons Why Customer Feedback Is Important To Your Business

Software costs are lower than ever, and competition is getting tougher. Staying ahead is impossible without really understanding your users' needs. Find out how collecting and acting on customer feedback helps you drive product-led growth.

Dealing with negative customer feedback.

How to Respond to Negative Customer Feedback (for Positive Outcomes)

Struggling with negative customer feedback? Learn to transform criticism into opportunities for growth and stronger customer relationships with effective strategies & examples. Let's get into it!

11 types of different customer feedback and how to collect them.

11 Types of Customer Feedback: How to Collect & Manage Effectively

Knowing how to collect and manage the 11 most popular customer feedback types can make a big difference for your business. In this blog we'll give you a complete overview of the entire topic, from collection to pro tips.

The Art of Saying No to Feature Requests: A Guide for Product Teams

A huge part of prioritizing feature requests is saying no to the wrong ones. In this post, we've covered the best methods to do so effectively, ensuring your customers stay happy. Let's get into it!

Best free feature tracking tools for customer feedback.

Top 10 Free Feature Tracking Tools in 2026

Want a free feature tracking tool with in-app widgets and voting boards? In this post, we've listed all of the best feature request tools that'll get you started. We analyzed their pros and cons, so you don't have to. Let's dive in!

Definition and meaning of feature requests.

What Are Feature Requests? The Complete Guide for SaaS

In this post, we'll cover everything you need to know about feature requests. You'll learn the best ways to collect and prioritize them, as well as get useful tool recommendations to make your life easier. Let's get started!

What is Net Promoter Score and how to use it.

What Is Net Promoter Score (NPS) and How To Use it?

Looking to turn your customers into vocal brand advocates? Here, you'll find everything you need to know about Net Promoter Score (NPS). We'll go over how to calculate, interpret, and act on your NPS to increase customer satisfaction. Let's get started!

Illustration for the blog about the differences between bugs and features.

Bug vs Feature: Top Differences

Struggling to decide what to fix or build next? In this post, we'll tackle the common product dilemma: is it a bug or a feature, and which should you prioritize? Tag along for practical strategies and case studies to drive your product forward effectively!

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