12 Best Survicate Alternatives for Gathering Customer Feedback

Survicate is a survey tool that helps businesses collect customer feedback, across different industries. It's known for its multichannel distribution, a large number of survey types, AI features and numerous integrations. At the same time, it's pretty expensive and limited in the ways you can gather customer insights.

Today, we explore some of the reasons users look for alternatives to Survicate and suggest some of the best options you should consider instead.

TL;DR: the best Survicate alternatives for feedback collection

1. ✨ Featurebase – Best modern Survicate alternative with conditional multi-step surveys, in-app widgets, feedback boards, and more
2. SurveySparrow – Best for conversational surveys with strong automation and omnichannel distribution
3. Userback – Best for collecting visual and contextual feedback from users directly inside your product
4. SurveyMonkey – Best for flexible, traditional surveys with strong analytics and wide distribution options
5. Qualaroo – Best for collecting quick, behavior-triggered feedback directly on websites and apps
6. Jotform – Best online form builder for customizable feedback forms and surveys with easy embedding and broad use cases
7. GetFeedback – Best for visually polished surveys and strong Salesforce integration for CX teams
8. Qualtrics – Best for enterprise-grade survey logic and advanced feedback analysis across multiple channels
9. Refiner – Best for lightweight, in-app micro-surveys designed specifically for SaaS products
10. Mopinion – Best for structured, targeted UX feedback with advanced behavioral triggers
11. ProProfs Survey Maker – Best for affordable, beginner-friendly surveys with a large template library
12. Zonka Feedback - Best for multi-channel feedback collection with powerful AI insights and automated workflows

Why do people look for Survicate alternatives anyway?

Before jumping into the best tools to replace Survicate, let's look at some reasons why this may not be the ideal tool to capture feedback through survey responses. 👇

The cost

Survicate doesn't have a free trial. It has a free plan with 25 responses per month, which is not enough for solid user research. The most affordable plan comes in at $49 per month, which gets you 100 survey responses with unlimited active surveys. For reference, Featurebase's pricing starts from the same place, but allows for unlimited survey responses.

So, Survicate costs quite a bit for just 100 responses per month. Advanced plans come in at $299 monthly and up, which can be difficult to stomach for businesses looking to run just a few feedback surveys a month.

On top of that, we've read reports saying that Survicate charges you even for surveys your takers didn't complete, so you can ramp up 100 submissions very quickly. It has an option for unlimited survey responses on Enterprise plans, but very few businesses can spend that much money just on online survey creation. 😅

The Hubspot integration

Survicate is a powerful customer feedback tool that comes with a large number of integrations with various other tools, from Google Analytics to various CRMs. However, not all of the integrations are done to the exact same standard.

The Hubspot integration tends to break often and has issues with different fields:

• "The only challenge I have is with the HubSpot integration. I wish it was a bit more seamless in practice, but not a huge drawback." (Source)
• "While there can be occasional bugs, particularly when syncing custom properties to HubSpot, their responsive support team is always ready to assist and resolve any issues swiftly. This makes Survicate a reliable and valuable tool for actionable customer feedback." (Source)

The best Survicate alternatives to consider in 2025

If you want to collect feedback with surveys and get valuable insights from your user base, the market is ripe with excellent alternatives. Here are some of the best alternatives to Survicate to help you gather feedback.

1. Featurebase ✨

Featurebase (👋 that's us) is a modern customer feedback & support platform that makes it easy to collect feedback through multi-step surveys, integrations, and a feedback portal. It also comes with live chat, help center, roadmaps, and much more – all in one tool. It's loved by thousands of marketing, product, and support teams from companies like Lovable, Elementor, and Beehiiv. 💫

Top features

• Surveys (NPS, CSAT, etc.) – Ask users anything with super customizable, no-code surveys
• Live chat – Support your customers from anywhere with a unified inbox and automate support with powerful AI agents.
• User targeting – Target specific user segments based on properties like plan, role, location, etc.
• Conditional multi-step surveys – Ask follow-up questions based on conditional logic and users' answers
• Powerful analytics – See results broken down by answers and view users' info to understand who's behind it
• Embeddable widgets – Collect ideas, bug reports, and suggestions directly from your website or webapp with an interactive widgets
• Automated email updates – Automatically notify users when their requested features are implemented
• Integrations – Slack, Linear, Intercom, Jira, Hubspot, Zendesk, Clickup, and many others
• Plus, help center, product roadmaps, release notes, and customer surveys – all in one place

Pricing: Offers a generous Free plan with unlimited survey responses and feedback. Paid plans start at $29/user/month. The onboarding is super fast, so there's no downside to trying it. 👇

✨ Start running surveys & collecting feedback with Featurebase for free →

2. SurveySparrow

SurveySparrow is a feedback and experience management platform that offers conversational-style surveys across web, mobile, and email. It’s one of the strongest Survicate alternatives for teams looking to improve survey engagement through design and multi-channel reach.

Top features

• Conversational surveys: One-question-at-a-time format creates a more user-friendly experience.
• Omnichannel survey distribution: Share surveys via email, chat, website embed, or QR code.
• Recurring feedback automation: Schedule surveys to go out periodically for continuous feedback.
• Custom workflows and logic: Route users through different paths based on answers.
• Analytics dashboard: Track completion rates, do sentiment analysis, and get detailed feedback data.

Pros and cons

✅ Conversational design increases survey completion rates
✅ Flexible distribution options across platforms, from website feedback surveys to emails
✅ Affordable pricing with strong automation features

❌ Not built specifically for product or in-app feedback
❌ Less control over widget targeting and triggers
❌ More focused on customer experience than product management

Pricing: Starts at $19 per month.

3. Userback

Userback is a visual feedback tool that allows customers to submit bug reports, suggestions, and surveys directly within your website or product. As a Survicate alternative, it’s ideal for SaaS teams that value visual context alongside traditional feedback forms.

Top features

• Feedback widget with screenshots and annotations: Collect customer insights along with visuals to speed up understanding.
• Video feedback recording: Let users record their screen and voice to explain issues or suggestions.
• Custom forms and surveys: Build targeted feedback prompts for different pages or user segments.
• Internal collaboration tools: Assign feedback, tag teammates, and add internal notes.
• Integrations with Jira, Trello, Slack, and more: Send feedback directly to your team’s task management tools.

Pros and cons

✅ Great for collecting feedback with visual context
✅ Easy for both users and internal teams to use
✅ Supports customer feedback and bug tracking in one tool

❌ Not ideal for long-form customer surveys or advanced analytics
❌ Limited email and multi-channel distribution options
❌ Higher-tier plans needed for full customization

Pricing: Paid plans start at $59 per month.

4. SurveyMonkey

SurveyMonkey is one of the most well-known survey platforms, offering a wide range of survey templates and question types for collecting customer feedback at any stage. It’s a strong option for teams that need flexible surveys with robust analytics and an easy way to send surveys to target users across channels.

Top features

• Custom survey builder: Create customizable surveys using a drag-and-drop interface and 15+ question types.
• Pre-built templates: Launch NPS, CSAT (customer satisfaction), product feedback, and market research surveys in minutes.
• Multichannel distribution: Share surveys via link, email, website embed, or social media.
• Automated reporting: Get visual charts and summaries of survey results in real time.
• Integrations with CRMs and apps: Connect to tools like Salesforce, Slack, HubSpot, and Zapier.

Pros and cons

✅ Trusted platform with strong reporting features
✅ Easy to use and customize
✅ Works well for both one-off surveys and recurring campaigns

❌ Behavioral targeting and in-product surveys are limited, not fit for detailed user research
❌ Design customization is more restricted on lower plans
❌ Advanced features locked behind higher-tier pricing

Pricing: Starts at $25 per user per month.

5. Qualaroo

Qualaroo is a website feedback and survey platform that helps businesses gather contextual input from visitors using smart prompts and behavioral targeting. As a Survicate alternative, it’s best for UX and product teams looking for lightweight, in-the-moment user feedback and actionable insights.

Top features

• Nudge™ surveys: Show short, targeted survey widgets based on user behavior or page context.
• Behavioral triggers: Conduct surveys on exit intent, scroll depth, time on page, or device type.
• Templates for CSAT, NPS surveys, and product feedback: Launch research-backed question sets quickly.
• AI-powered sentiment analysis: Automatically interpret open-ended feedback using natural language processing.
• Multi-language support: Deliver surveys to global users in their local language.

Pros and cons

✅ Great for collecting contextual feedback without interrupting user flow
✅ Strong targeting and timing options
✅ Easy to embed and customize

❌ Limited for managing long-form feedback or feature requests
❌ Branding and styling are more rigid on lower-tier plans
❌ Expensive for smaller teams needing only basic feedback

Pricing: Starts at $80 per month.

6. Jotform

Jotform is a flexible form and survey builder that lets businesses create custom feedback forms, polls, and quizzes without any coding. It’s a strong Survicate alternative for teams that want complete design freedom and simple survey deployment.

Top features

• Drag-and-drop builder: Create fully customized feedback forms with conditional logic and dynamic fields.
• Embeddable surveys: Place forms on your website or send them via direct link or email.
• Mobile responsiveness: All forms work seamlessly on mobile devices out of the box.
• Anonymous response settings: Disable tracking to encourage honest feedback.
• Integration with 100+ apps: Connect responses to Google Sheets, Slack, Airtable, and more.

Pros and cons

✅ Highly customizable for all types of feedback
✅ Free plan with generous form limits
✅ Easy for non-technical users to build and deploy surveys

❌ Lacks behavioral targeting and in-product feedback tools
❌ Not ideal for large-scale, automated feedback workflows
❌ Requires manual setup for segmentation or follow-ups

Pricing; Starts at $39 per month.

7. Getfeedback

GetFeedback is a customer experience and survey tool built to help businesses gather feedback across websites, email, and mobile channels. As a Survicate alternative, it’s ideal for brands that want beautifully designed surveys with flexible distribution and deep CRM integration.

Top features

• Multichannel surveys: Collect feedback through website widgets, email embeds, mobile prompts, and SMS.
• NPS, CSAT, and CES templates: Launch pre-built surveys for quick feedback collection across the customer journey.
• Brand customization: Match surveys to your design system with logos, fonts, and color schemes.
• Salesforce integration: Sync feedback directly with CRM data for full context and automation.
• Real-time dashboards and alerts: Track responses as they come in and trigger actions based on scores or sentiment.

Pros and cons

✅ Great design and user experience across multiple channels
✅ Excellent Salesforce integration for customer-centric teams
✅ Simple to set up and launch branded surveys

❌ Premium features require higher-tier plans
❌ Targeting options are more limited than Survicate’s behavioral triggers
❌ Reporting can feel basic unless customized

Pricing: Starts at $50 per user per month.

8. Qualtrics

Qualtrics is a comprehensive experience management platform offering enterprise-grade tools for collecting and analyzing customer feedback. It’s a powerful but more complex alternative to Survicate, best suited for large organizations that need advanced survey logic, analytics, and cross-channel insight.

Top features

• Omnichannel survey deployment: Collect feedback across websites, mobile apps, SMS, email, and call centers.
• Advanced survey builder: Use complex logic, branching, scoring, and custom flows for detailed research.
• Real-time reporting and alerts: Set up dashboards and automated alerts for feedback tied to key metrics or thresholds.
• Text analysis and sentiment detection: Automatically interpret open-ended responses using AI.
• Role-based dashboards: Share tailored insights with different departments or stakeholders.

Pros and cons

✅ Extremely powerful for large-scale, multi-channel feedback
✅ Highly customizable for research, CX, or employee feedback
✅ Industry-trusted platform for enterprise insights

❌ Overkill for smaller teams or startups, with a steep learning curve
❌ Expensive compared to most Survicate alternatives
❌ Requires onboarding and training to use effectively and e.g. analyze surveys to gain valuable insights

Pricing: Custom pricing (typically enterprise-level).

9. Refiner

Refiner is a lightweight customer feedback and survey tool designed specifically for SaaS products. It’s a focused alternative to Survicate if you're looking to collect micro-surveys, user sentiment, and feature feedback directly in-app without overcomplicating things.

Top features

• In-app survey widgets: Trigger short, targeted surveys during onboarding, usage, or post-interaction moments.
• User targeting and segmentation: Deliver feedback forms based on user traits, plan type, or behavior.
• Pre-built survey types: Quickly launch NPS, CSAT, CES, or product-market fit surveys with best-practice templates.
• Custom branding: Match surveys to your product’s design for a native experience.
• Integrations with CRMs and feedback analytics tools: Sync collected data with Segment, Mixpanel, HubSpot, and more.

Pros and cons

✅ Built specifically for SaaS feedback collection
✅ Easy to set up and integrates well with your product stack
✅ Clean, embeddable widgets that don’t interrupt the UX

❌ Less suited for long-form surveys or external campaigns
❌ Limited public reporting and dashboard customization
❌ Not ideal for multi-channel feedback beyond in-app

Pricing: Starts at $79 per month.

10. Mopinion

Mopinion is a website and in-app feedback tool built for companies that want to collect structured insights from users across digital channels. As a Survicate alternative, it’s ideal for teams that need deep customization, behavioral targeting, and analytics to understand user experience at scale.

Top features

• Customizable feedback widgets: Create branded forms for NPS, CSAT, CES, or open-ended feedback and embed them across your site.
• Advanced targeting and triggers: Show feedback widgets based on behavior like scroll depth, time on page, or exit intent, throughout the entire user journey.
• Real-time dashboards: Visualize incoming feedback and monitor trends with customizable charts and filters.
• Feedback tagging and sentiment analysis: Automatically categorize responses and detect tone to spot urgent issues with survey respondents.
• Multi-channel collection: Gather feedback across web, mobile apps, email, and more from a single platform.

Pros and cons

✅ Excellent for structured and targeted UX feedback
✅ Strong data visualization and reporting tools
✅ Scales well for enterprise or multi-brand use

❌ Higher starting price compared to Survicate
❌ Initial setup takes time due to advanced customization options
❌ Less beginner-friendly for smaller teams

Pricing: Starts at $229 per month.

11. ProProfs Survey Maker

ProProfs Survey Maker is an easy-to-use tool for creating surveys, polls, quizzes, and forms to gather customer insights across web, email, and mobile. It’s a strong Survicate alternative for teams that want a flexible, no-code solution for customer feedback without the complexity or high price tag.

Top features

• Ready-to-use survey templates: Choose from hundreds of pre-built templates for customer satisfaction, NPS, product feedback, and more.
• Multichannel sharing: Distribute surveys via email, website embed, popups, social media, or mobile.
• Skip logic and branching: Customize question flow based on user responses for more personalized feedback.
• Real-time reporting and analytics: View survey results in visual dashboards or export them for deeper analysis.
• White-labeling and branding: Match surveys to your company’s style with custom colors, logos, and domains.

Pros and cons

✅ Beginner-friendly interface with drag-and-drop editing
✅ Wide variety of templates and question types in an intuitive survey creator
✅ Affordable entry pricing for small teams

❌ Limited targeting and behavior-based triggers compared to Survicate
❌ UI feels a bit dated in places
❌ Advanced features require higher-tier plans

Pricing: Starts at $25 per month.

12. Zonka Feedback 

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps teams capture feedback across every touchpoint and turn it into actionable insights. It offers flexible surveys for NPS, CSAT, CES, product feedback, and in-app or website micro-surveys, making it a strong alternative for companies that need multi-channel listening, deeper analysis, and faster action than traditional survey tools.

Top features

• Omnichannel survey distribution: Collect feedback via email, SMS, WhatsApp, website widgets, in-app SDK, offline kiosks, and QR codes.
• Advanced survey builder: Create branded surveys with 20+ question types, logic, pre-fill variables, and multilingual support.
• AI Feedback Intelligence: Automatically detect themes, sentiment, emotions, intent, and urgencies from open-text responses.
• Response Inbox & workflows: Centralized inbox to manage responses, assign tasks, send follow-ups, and close the loop quickly.
• Dashboards & reporting: Real-time analytics for CX metrics, trends, location or agent insights, and customizable reports.
• Integrations: Connect with CRM, helpdesk, and collaboration tools like HubSpot, Salesforce, Zendesk, Intercom, Slack, and more.

Pros and cons

✅ Collect feedback from more channels than most competitors
✅ Strong AI analytics for deeper insights
✅ Great for multi-location, SaaS, and service teams

❌ Offline mode and advanced AI features require higher plans
❌ Interface has a learning curve for first-time users
❌ Pricing not publicly listed, requires contacting sales

Pricing: Pricing available on request.

Conclusion

Survicate has a lot going for it. The ability to collect and track feedback across the customer journey and a large number of survey templates can come in handy for complete beginners. You can use it to gather feedback across multiple channels with ease and link surveys to real customers.

But it's also pretty expensive for what it offers. Even beyond the number of responses to collect, other feedback tools offer more ways to collect user feedback at a lower price point.

Featurebase is a modern Survicate alternative that helps you collect all feedback in one place with surveys, integrations, and a public forum. It’s loved by thousands of product, marketing, and support teams from companies like Lovable, Polymarket, and Elementor. 💫

It comes with affordable pricing and a Free plan allowing unlimited feedback. The onboarding is incredibly quick and doesn't require a credit card, so there's no downside to trying it. 👇

✨ Start running surveys & collecting feedback with Featurebase for free →