Blog Customer Feedback8 Best Delighted Alternatives for 2026 (After Shutdown)
8 Best Delighted Alternatives for 2026 (After Shutdown)
Delighted is shutting down on June 30, 2026. Here are the 8 best Delighted alternatives for NPS, CSAT, and customer feedback, compared by use case, price, and trade-offs.
✨Psst... Looking for a modern & affordable alternative to Delighted? Check out Featurebase →
Delighted is going away. Qualtrics is sunsetting the product on June 30, 2026, which means every team using it for NPS, CSAT, and customer feedback now needs a new home for their surveys and their history.
The scramble is real. Pick the wrong replacement and you end up migrating twice, losing trend data, or paying enterprise prices for a simple score check.
Short answer:
- Featurebase✨ is the best overall Delighted alternative if you want NPS, CSAT, surveys, and a full feedback loop in one place.
- SurveyMonkey is a good choice if you want a familiar general-purpose survey tool for simple forms and broad survey use cases.
- Typeform is best if you care most about beautiful, conversational surveys that feel polished and engaging.
- Survicate is a strong fit for product and research teams that want targeted in-product surveys.
- Formbricks is worth considering if you want an open-source, privacy-first alternative with self-hosting.
See the full list below for the best Delighted alternatives for different teams, budgets, and feedback workflows. 👇
Key takeaways
| Tool | Best for | Free plan | Starting price | Main trade-off |
|---|---|---|---|---|
| Featurebase✨ | Product-led SaaS teams who want surveys plus a full feedback loop | Yes (unlimited responses) | $29/seat/mo | Built for product feedback, not heavy market research |
| SurveyMonkey | Teams wanting a familiar, general-purpose survey builder | Limited | $39/mo | Best features locked behind higher tiers |
| Typeform | Brand and marketing teams who want beautiful forms | 10 responses/mo | $29/mo | Pricey, and response caps hit fast |
| SurveySparrow | Teams running conversational, omnichannel CX surveys | Yes | $19/mo | Native integrations are limited |
| Zonka Feedback | CX and ops teams wanting omnichannel collection plus AI | Yes | $199/mo | Big jump to the AI tier |
| Survicate | Product and research teams running in-product surveys | 25 responses/mo | $114/mo | Quota counts partial responses |
| Qualtrics | Large enterprises needing research-grade analytics | No | Custom quote | Overkill and pricey for simple NPS |
| Formbricks | Privacy-first teams who want open-source and self-hosting | Yes (1,000/mo) | $49/mo | Fewer native integrations |
What is Delighted, and why is it shutting down?
Delighted is a lightweight feedback tool built for collecting experience scores fast. It is best known for NPS, CSAT, and CES surveys sent over email, link, web, and in-product, with a clean score dashboard and almost no setup.
Qualtrics, which owns Delighted, is now retiring it to focus on its AI-powered suites. The timeline matters if you are still on the platform:
- No new signups: new customers could not create a Delighted account after July 1, 2025.
- Monthly plans run out: existing monthly plans continue only until June 30, 2026, and annual renewals stopped in 2025.
- Access ends: by July 1, 2026, the product shuts down completely and stops receiving updates or support.
The deeper point is that the tool you use to listen to customers is not a minor line item. Research by Bain & Company found that increasing customer retention by just 5% can raise profits by 25% to 95%, and feedback is how you catch the customers about to leave. Losing that listening layer, even for a few weeks, is expensive.
Why you need a real Delighted replacement
The shutdown forces the move, but it is also a chance to fix gaps teams were already hitting with Delighted.
The shutdown leaves you no choice
This is the obvious one. After June 30, 2026, Delighted stops working, so waiting is not a strategy. Export your historical responses now and pick a replacement while you still have a live account to reference, not after the data is gone.
Reporting that holds up over time
Delighted is easy to read in the moment, but teams routinely outgrow its reporting. Once leadership asks for year-over-year trends or deeper analysis, many users end up exporting data into spreadsheets to stitch reports together by hand. If you are already doing that, a replacement with real analytics pays for itself quickly.
Closing the loop, not just collecting scores
Collecting a score is the easy part. Acting on it is where most programs stall. A detractor leaves a 3, and then what? With a tool like Featurebase, that low score does not just sit in a dashboard. You can turn it into a tracked feature request inside a public feedback forum, build it on a roadmap, and email the user automatically when it ships. That is the difference between measuring satisfaction and improving it.
The sun sets on Delighted
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The 8 best Delighted alternatives in 2026
Each tool below fits a different kind of team. Featurebase leads as the modern all-in-one pick, followed by the strongest survey and feedback platforms worth migrating to.
1. Featurebase✨
Featurebase is a modern feedback and support platform that helps product teams collect feedback through multi-step surveys, integrations, and a feedback portal, all in one place, to make better product decisions. It is loved by thousands of product teams from companies like Lovable, Raycast, and n8n. 💫
For teams leaving Delighted, the appeal is simple: you get the same targeted NPS and CSAT surveys, but they feed directly into a full feedback loop instead of a dead-end dashboard.
Top features:
- Surveys (NPS, CSAT, etc) – Create targeted no-code surveys to ask users anything and measure customer satisfaction.
- User targeting – Target specific user segments based on properties like plan, role, location, etc.
- Conditional multi-step surveys – Ask follow-up questions based on conditional logic and users' answers
- In-app widgets – Collect ideas, bug reports, and suggestions directly from your website or webapp with interactive widgets
- Feedback forum – Public feedback forum where users can submit ideas and vote on features helping you know what customers want
- Prioritize by revenue – Link feedback with customer revenue, company size, and much more to better understand the impact of ideas
- Integrations – Connects with Slack, Linear, Jira, HubSpot, and more
- Plus, help center, product roadmaps, release notes, and customer surveys – all in one place
Pricing: Free plan available with unlimited survey responses and feedback. Paid plans start at $29/seat/mo.
Instead of having 4+ different tools, Featurebase enables you to replace all your customer-facing tools by bringing your feedback collection, product updates, support, and help center together in one place, helping you build products your users love.
✨ Start running surveys & collecting feedback with Featurebase for free →
2. SurveyMonkey
SurveyMonkey is one of the most recognized names in online surveys and the most obvious general-purpose Delighted alternative. It is best for teams that want a familiar survey builder with a huge template library and flexible question design, rather than a dedicated CX program.
Top features
- Large template library and drag-and-drop builder
- Question logic and branching
- Multi-channel distribution (email, link, web embed)
- Built-in analytics, charts, and reporting
Where it falls short: reviewers consistently note that the most useful features, including deeper analytics, advanced logic, and export options, are locked behind higher tiers. The free plan is heavily capped, branding customization is limited, and the platform pushed through steep price increases in 2024 and 2025.
Pricing: SurveyMonkey pricing includes a limited free plan, with paid Team plans starting around $39/mo billed annually.
3. Typeform
Typeform is known for beautiful, conversational, one-question-at-a-time surveys that feel more like a chat than a form. It is best for brand and marketing teams who care about design and response experience above all else.
Top features
- Conversational, one-question-at-a-time interface
- Strong design and branding controls
- Easy embedding into sites and apps
- AI-assisted summaries of responses
Where it falls short: pricing is the most common complaint, with reviewers calling it excessive for the value. The free tier caps you at 10 responses per month, response limits scale costs quickly, and basic bot protection is gated behind the $199 Growth plan. Reporting can also feel thin once you analyze large volumes.
Pricing: Typeform offers a free plan limited to 10 responses per month, with paid plans starting around $29/mo.
4. SurveySparrow
SurveySparrow is built around conversational, chat-style surveys and a dedicated CX suite for NPS, CSAT, and CES. It is best for teams that want engaging, omnichannel surveys and care about lifting response rates.
Top features
- Conversational, chat-style survey UI
- CX suite for NPS, CSAT, and CES
- Email, link, web, and QR distribution
- Automation workflows and recurring surveys
Where it falls short: native integrations are limited, so anything beyond the core set leans on Zapier. Per-question styling needs custom CSS, there is no self-hosting option, and reviewers note pricing climbs steeply on higher tiers where advanced features live.
Pricing: SurveySparrow has a forever-free plan plus a 14-day trial, with paid plans starting around $19/mo billed yearly.
5. Zonka Feedback
Zonka Feedback is an omnichannel feedback and AI intelligence platform that collects NPS, CSAT, and CES across email, SMS, WhatsApp, web, in-app, and kiosks. It is best for CX and ops teams that want collection, AI analysis, and closed-loop workflows in one place.
Top features
- Omnichannel surveys across 10+ channels
- AI analysis of open-text responses with theme detection
- Real-time detractor alerts and follow-up workflows
- Centralized response inbox with case assignment
Where it falls short: there is a learning curve, the interface can feel basic and occasionally buggy, and feature naming confuses some users. The biggest catch is pricing: the jump from the Feedback Management tier to the AI Intelligence tier is large, and smaller teams struggle to justify the top plan.
Pricing: Zonka Feedback offers a free plan, with paid Feedback Management plans starting around $199/mo and the AI Intelligence tier closer to $999/mo.
6. Survicate
Survicate specializes in targeted, in-product surveys triggered by user behavior, paired with a research repository and AI analysis. It is best for product and research teams that want contextual feedback tied to what users actually do.
Top features
- Behavior-triggered website and in-product surveys
- Research hub and AI research assistant
- 25+ native integrations
- Real-time analytics and reporting
Where it falls short: the response quota counts partial and incomplete responses, which can burn through your limit faster than expected. Reviewers also flag a complex dashboard and limited customization, and the entry Growth plan is steep for very small teams.
Pricing: Survicate has a free plan capped at 25 responses per month, with paid Growth plans starting at $114/mo billed annually.
7. Qualtrics
Qualtrics is the enterprise experience-management platform that happens to own Delighted, and it is the natural landing spot if you need research-grade surveys and analytics at scale. It is best for large organizations with dedicated research or CX teams.
Top features
- Advanced survey logic and flexible question design
- Powerful analytics, dashboards, and text analysis
- Multi-audience programs across customer, product, and brand
- Enterprise admin controls and governance
Where it falls short: reviewers describe a steep learning curve that can make you feel like a survey engineer, plus sales-led pricing that is opaque and pushes multi-year deals. It can slow down on very large datasets and is overkill for teams that just want a simple NPS or CSAT score.
Pricing: Qualtrics pricing is quote-only, with no public plans and an enterprise-level starting point.
8. Formbricks
Formbricks is an open-source, privacy-first survey platform that you can run in the cloud or self-host. It is best for privacy-conscious and technical teams that want full control over their data.
Top features
- Open-source with a self-hosting option
- Generous free cloud tier and broad question types
- In-app, link, and website surveys
- Strong webhook and API support
Where it falls short: native integrations for CRM, ecommerce, and ETL tools are thinner than the incumbents, so you often lean on Zapier and webhooks. It is also a smaller, newer brand, and getting the most from self-hosting takes technical resources.
Pricing: Formbricks has a generous free cloud plan (1,000 responses per month) and a free open-source self-hosted edition, with paid cloud plans starting around $49/mo.
How to choose the right Delighted alternative
The shutdown deadline makes it tempting to grab the first tool that looks familiar. Resist that. A few criteria separate a tool you will keep from one you will replace again in a year:
- Migration support: can you export your Delighted responses with timestamps and customer identifiers, and import them so your trend lines stay intact?
- Reporting depth: does it hold up when leadership asks for year-over-year movement, or will you be back in spreadsheets?
- Closing the loop: can you act on feedback inside the tool, route detractors, and follow up, or does it stop at a score?
- Total cost at your volume: read the response caps and seat limits, not just the headline price, since survey tools get expensive fast as volume grows.
This is also where an all-in-one earns its place. With Featurebase you can run targeted NPS and CSAT surveys aimed at specific user segments, ask conditional follow-up questions based on each answer, and send the results straight into a roadmap your users can see. If you are weighing options more broadly, our guide to the best customer feedback tools covers the wider landscape.
Get the best Delighted alternative
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Conclusion
Delighted's shutdown is a forced migration, but it does not have to be a downgrade. The right replacement depends on your team: SurveyMonkey and Typeform for general surveys, Survicate and SurveySparrow for in-product CX, Zonka and Qualtrics for heavier analytics, and Formbricks for open-source control.
But if you want surveys that actually lead somewhere, Featurebase pairs targeted NPS and CSAT surveys with a complete feedback loop - a public feedback forum, roadmaps, changelogs, and support, all in one place. Instead of collecting scores that sit in a dashboard, you turn them into shipped features your customers asked for. 💫
There is a free plan with unlimited survey responses, and onboarding is fast, so there is no downside to trying it before the Delighted deadline hits. 👇
✨Replace Delighted with modern surveys and a full feedback loop in Featurebase →
FAQs
Why is Delighted shutting down?
Qualtrics, which owns Delighted, is retiring the product to focus on its AI-powered experience suites. It is a portfolio decision rather than a reaction to any single problem, which is why there are no extensions - the platform is being wound down for good on June 30, 2026.
When does Delighted shut down and what happens to my data?
New signups closed on July 1, 2025, monthly plans run until June 30, 2026, and access ends completely on July 1, 2026. After that, your surveys stop running and your data is no longer accessible, so export your historical responses well before the deadline.
What is the best Delighted alternative?
It depends on your use case. Featurebase is the strongest all-in-one pick, SurveyMonkey and Typeform are best for general surveys, Qualtrics suits enterprise research, and Formbricks is the open-source, privacy-first option.
Is there a free Delighted alternative?
Yes. Several tools offer free plans, including SurveySparrow, Formbricks, and Featurebase, which includes unlimited survey responses and feedback collection on its free plan. Free tiers vary widely in response caps, so check the limits against your monthly volume.
Should I move to Qualtrics since it owns Delighted?
Only if you genuinely need research-grade surveys and analytics at enterprise scale. Qualtrics is powerful but expensive and complex, and for teams that just want simple NPS or CSAT scores it is usually far more tool than the job requires.
How do I migrate from Delighted without losing my historical NPS data?
Export your full response history from Delighted first, including timestamps and customer identifiers so trend lines stay accurate. Then confirm your new platform can import that data, replicate your survey logic, and map your segments and tags before you commit.
Which Delighted alternative is best if I only need NPS and CSAT?
If you only need lightweight scores, a simpler tool keeps costs and setup low. SurveySparrow and Featurebase both run targeted NPS and CSAT surveys without the overhead of an enterprise research suite, and both offer free plans to start.
